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    The Pool Shark

    3.0 (8 reviews)
    Open Open 24 hours

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    12 years ago

    terrible, horrible, aweful service. our pool looked more like a swamp and he was so rude. i would never recommend him to anyone.

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    Michael D.

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    Island Life Pools & Spas

    Island Life Pools & Spas

    4.7
    (168 reviews)

    The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

    A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

    Southwest Spas

    Southwest Spas

    4.8
    (51 reviews)

    We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

    We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas…read more They were nice enough to hold on to our tub at their facility until we were able to get HOA approval, 220v electrical hook-up and breaker, and a small travertine patio extension built for the hot tub. When we first came into the store, Henry was so thorough in his explanation of the different features of the spa we were interested in purchasing. The electrician (Nick) and the landscape person who installed our patio extension(Jose) who were recommended to us by Henry and Jeremy were also terrific. Once we had the spa delivered, I had some questions about some of the features of the tub, chemicals, as well as a small issue with one of the diverters that was leaking. I drove over to Southwest Spa to speak to someone in person, and Jeremy was kind enough to take the time to answer my questions, and also instructed me how to fix the diverter leak when I got home, and it worked perfectly after that. Easy-peasy! Having our own spa at our home has been on my husband and my bucket list for YEARS. We are so happy we were finally able to make it happen with the assistance of Southwest Spas!

    Super Pool Guy

    Super Pool Guy

    3.9
    (7 reviews)

    Sharing my honest review to help anyone looking for a reliable and trustworthy pool guy/company! We…read moremanage an STR in Cave Creek and whenever something comes up communication is always great and scheduling is never an issue. From pool heater repairs to hot tub troubleshooting and programming questions they're always our go to. It's such a relief knowing we can count on them when something goes wrong. Highly recommend!

    Beware of this pool company! They will bait & switch you. I have had them for two months. They…read moretexted me and told me now I have to pay for my own chlorine. No warning just that they're using too much. My pop ups where not even working and I paid over & $300 for three they told me where bad when they didn't work!! The worse part is they cleaned my tile above the waterline and acid washed the pool @ $2,000. Then they had to clean the pop up screen filter and said there was too many pebbles plugging this little filter that my pebble tech was deterring. They could have told me this prior to refilling my pool which they had me drain @ $400 later for the water bill. I have talked to numerous people about their pool tech and they all couldn't believe they just out right said you supply your own chlorine. After back & forth text I ask him I understand the hot weather and the effects it has on the pool. I then asked him if I by a bucket of chlorine to help the cost how many tablets would you put in under normal pool conditions which I pay him a monthly fee. He would not answer that ? I asked him the same ? Three times and wouldn't answer. Finally he texted me and said take care of your own pool! The service guys were good but watch out for Alex he's out for anything he can charge you for. He said he would charge me $199 a bucket and That's all he can do.I contacted three other pool services that said of course we supply the chlorine as much is needed no additional charge for the same price as I was paying Alex. I wouldn't recommend this company at all. Too many reputable ones out there

    The Pool Shark - poolservice - Updated August 2026

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