We stayed at The Peninsula Chicago over New Years Eve for their gala event, and it was an unforgettable experience. From arrival to checkout, the service was flawless, warm, polished, and incredibly attentive, even with the holiday crowd. The room was beautiful, spacious, and extremely comfortable, with a cloud like bed, a huge bathroom with soaking tub, and great in room tech. It felt like a true luxury retreat in the middle of the city. The NYE gala was elegant, festive, and very well organized. The food, atmosphere, and energy leading up to midnight made the night feel special, not just another party. Rooftop pool views, amazing spa, and a perfect location off Michigan Avenue just sealed it. This is how you do New Years right. Absolute five star stay. read more

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Great hotel chain. I've been able to visit and stay at many Penisula Hotels around the world. Always meeting expectations and great experiences. Great food, service, and amenities/ spa! read more

The good- the lobby and dining area were decorated beautifully for the holidays. All the staff were very friendly, and the rooms and lobby were in immaculate condition. The bad- waited for an hour after ordering to receive breakfast- we eventually left without getting our food, as we had somewhere we had to be. The technology in the rooms has gone too far overboard- instead of light switches, they have screens all over for the lights, and screens to adjust the thermostat, and iPad-like devices for the TV, none of which were easy to use (if they worked at all). Coffee machine was not working properly in our room. While all of this is, on its own, not that big of a deal (and may even be understandable at a lower tier hotel)- in aggregate, it's pretty frustrating, given you are paying top $ for the stay. We decided to stay here a 2nd time, after having a questionable experience years ago, thinking maybe it was an outlier and we should give the hotel a second chance. Unfortunately, we were proven wrong, and will not be staying here again read more

For my birthday...I was Gifted a Day at the SPA. Pedicure was the First Order of the Day. GOOSH; never knew a love like this Before ; for that Amazing Pedicure (Aldona ) my pedicurist. BRAVO bravo my Dear. I know that I was Blessed with Lucious Lunch; Fancy Burger and I Pray with some Good Ole French Fries Well unfortunately, the Fancy Burger never arrived (not once but twice ) . So needless to say I am unable to speak on the goodness of the burger since I didn't get to taste it. But everything else was the bomb. Overall experience; as you know by now; all of my reviews begin with 5 Stars and then depending on service, vibe, customer experience & satisfaction the Stars start to decrease. But I give 4 and a half stars. Next time I come back...I will require a room with an Amazing view. read more

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Located near Michigan Avenue, this clean hotel has great customer service and well designed rooms. I stayed on 9th floor with view of Michigan Avenue. My bedroom suite was very spacious and has a glass wall with floors separating the bedroom from the living room giving the bedroom some extra light and privacy. The bath and shower were a nice benefit. The quietness of the rooms were very tranquil. The TVs in the bedroom and living room had issues which were addressed but had frequent issues. I would come again at the right price point. The gym was nice and the swimming pool with hot tub was amazing. I tried the hot and cold waters which I hope will be healthy for me. read more

The Peninsula Chicago - Treadmill in gym. Traveling to Singapore virtually. - Hotels Near Me - Chicago, Illinois

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Where do I start? We booked The Peninsula Chicago in advance and had the pleasure of speaking with the concierge Jaycee to help plan my husband's birthday. Jaycee was incredibly kind and took care of everything, making the experience seamless. He truly went above and beyond, and we're grateful for his help. Thanks to him, this birthday was memorable and special. Now, onto the check-in experience. The first room we were assigned wasn't quite what I expected due to a mix-up with the room type. However, once we were moved to a suite, everything improved significantly. The suite was fantastic and truly made our stay enjoyable. The only minor downside was that we forgot to bring the cake Jaycee had prepared for us, and the cute TV screensaver didn't transfer to the new room. I didn't mention this to the staff at the time, as I think they might have been tired of me by then! The stay felt a bit uneven in terms of staff interactions--most were friendly, but I did have a few run-ins with some staff members I spoke to about the room. Overall, I highly recommend this hotel--just be sure to request a suite for the best experience. I'll be back in Chicago next month, but I plan to try another hotel to compare. We are going to start visiting Chicago twice a year and we're searching for a hotel that feels like a home away from home. This one was great, but I want to explore other options to find the best vibe. read more

The Peninsula Chicago - One the hotels restaurants. - Hotels Near Me - Chicago, Illinois

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Limus at Vallet was such a delight! Everyone here has been great always with a smile and such grace. The breakfast was prepared to my liking and the service was fantastic, Attash (please forgive me if I did not spell it correctly) was our waiter and he was humming and making fun jokes he made our experience a delight. I highly recommend the Green Frittata, with sourdough toast (ask for light and fluffy). I asked for French vanilla creamer and he made one just for me bc they don't carry it. It was tasty creamy and delicious. I would highly recommend this place. Overall it was a lovely experience. The Pool area is nicely set up, with Spa water for your refreshment. Clean and well kept. The pool have lap chains for easy guidance and for lapping. Mattress is a cloud, the pillows and the down are pure luxury! Overall I am delighted with our stay! 5 stars all around. Thank you for everything. read more

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The service was spectacular! I had two issues that were quickly resolved. The pool is fabulous! The suite on the 15th floor views were phenomenal. We had a salad and mini burgers from the kids menu. My kiddo gobbled up the burgers. The hotel is close to food and great shopping options. I highly recommend. Next time we will stay longer! read more

The Peninsula Chicago - The pool - Hotels Near Me - Chicago, Illinois

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I believe I did a review of the lobby a long time ago back when the lobby had the chocolate buffets on the weekend evenings with live music. However, I might need to do a new one. And in this case I'm going to do one for the hotel that I have been very lucky to have frequented for the last over two decades. And in various capacities and reasons. This particular review though is for a event that happened on a Saturday. I must say that the hotel was beautiful as always, although not decorated for the holidays quite yet. But the event itself was well orchestrated and well executed. I will say the only criticism I do have about the event was the serving of the courses as it did not appear to be any real rhyme or reason as to the order. And so you had over 20+ staff running around all the time as opposed to doing it in a real uniform, orderly manner. For example, a table should all get their entrées together as opposed to three people getting them and then the other seven waiting. I will say, though everything in general is very tasteful quite flawless and everything was super tasty. The Peking duck spring rolls could definitely use more Peking duck less spring roll. And when servers come out for cocktail and hors d'oeuvre, our their trays should probably have a little more food so as to cut down on the running back-and-forth and then being able to serve more on each trip out of the kitchen. Wood always stands out at the peninsula is service and the staff. they are always on point. I love coming here and I've been coming here for decades and it's great to come here whether you're paying the bill or someone else is. read more

The hotel is lovely and the rooms are wonderful! It is luxurious. If however you are thinking that you will get a lake view, this is not your hotel. Although the hotel was not at all full when I visited, I was still charged for a better view room which was annoying. But the quality of service (turndown, super quick response time from housekeeping, etc) made up for it. The lobby restaurant has always been outstanding but this time, two breakfasts were amazing. The service was impeccable and the food was truly wonderful. This is a hotel experience in Chicago that is a must! 100% deserving of five stars! read more

Absolutely loved our stay here. Such a treat to be treated with such great hospitality! The staff were all so kind and always had a smile. Not something I'm accustomed to so it felt special. I enjoyed the pool a lot too which has a hot tub and a spa connected to it which I also got to enjoy while there. In the changing rooms there's a steam room too! They have turn down service too which was pleasant. We ordered breakfast for 6a one morning due to an early flight and they delivered to our room right at 6, again with a smile and friendly conversation. read more

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The Peninsula Chicago was the perfect hotel for our Valentine's Day getaway in Chicago. Conveniently located less than a block from Michigan Avenue and around the corner from the Water Tower, the Penisula Chicago was a great base for our adventure. Our room was so comfortable! I had to work for part of the day on Friday and the desk held everything a business traveler could need, including having the hook ups to use the TV as a large monitor. The bed was divinely comfortable! And the bathroom was spacious and elegant. (Yes, I did buy a bath bomb so I could sink into that amazing soaker tub). We had a package that included a breakfast allowance as well as a credit for other services. Breakfast in the lobby restaurant was delicious! But more than that was our sweet waiter. We sat in his section for three of the four days we were there and on the fourth, he stopped by to say hi! We also tried the bar as well -- there was some misunderstanding on what drink I wanted but that can happen anywhere. Overall, the Peninsula is first rate! I can't wait to find a reason to visit again. read more

The Peninsula is an amazing first rate, five star hotel that goes above and beyond to accommodate their guests. To begin: The people: Everyone that we met, from the doormen, housekeepers, front desk staff and Omar Abdel-Wahed, the assistant director of front office was a pleasure to speak with. They consistently took the time to ask how our stay was going and if they could be of any assistance. Customer service is the hallmark of a great hotel and this box was checked at all times of our stay. Location: This hotel is conveniently located in the heart of the city, in short walking distance to incredible shopping on the Magnificent Mile, historical sites such as the Art Institute of Chicago and every type of restaurant you will ever need to enjoy your stay. You are literally in the heart of Chicago. Comfort: The rooms and accommodations are first rate and all amenities are included. The restaurant in the lobby was outstanding for breakfast and they always made the meals efficiently and to the guests preferences. Our regular server, Atichat, was superb. He knew exactly what we ordered previously and always took care of everything. Overall, we had an excellent stay and I would not hesitate to return to the Peninsula when I visit the Windy City again! read more

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The Peninsula Chicago has been around '01, and they offer various rooms and suites, restaurants for dining, and spa and wellness treatments located on the 19th & 20th floors. The staff here are very kind and friendly, and are readily available to assist. I personally loved their art display, specifically their Nick Cave pieces! The elevators are a plenty, but a bit of a tight squeeze and can't hold many parties. Restrooms are clean and well-maintained, and there are also plenty of seating areas if you're waiting for your room and/or for your dining reservations. Valet parking is available if you purchase a package; otherwise, there is garage parking and very limited metered street parking. +great art collection +friendly and helpful staff read more

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Great service at the Zbar. Cool vibes and great views! Will be a regular when I'm in town! read more

The Peninsula Chicago - Great views - Hotels Near Me - Chicago, Illinois

I recently had the pleasure of staying at The Peninsula Chicago, and I can honestly say it was an exceptional experience from start to finish. The moment I walked through the doors, I was greeted with warmth, professionalism, and a level of hospitality that made me feel both welcomed and cared for. The rooms are nothing short of spectacular, beautifully designed, spacious, and outfitted with every thoughtful detail to ensure comfort. The views of the city were breathtaking, and the attention to cleanliness and luxury was apparent in every corner. What truly sets The Peninsula apart, though, is the impeccable service. Every staff member I encountered went above and beyond to make sure my stay was perfect. Whether it was the concierge offering thoughtful recommendations, the housekeeping team ensuring everything was pristine, or the restaurant staff delivering flawless dining experiences, the level of care was outstanding. The dining options were incredible as well. In room dining was great and super speedy. The Z Bar is also amazing! Great place to enjoy the views/ The Peninsula Chicago is more than just a hotel, it's an experience. It sets the standard for luxury hospitality and makes every guest feel special. I can't recommend it enough and look forward to returning again soon. read more

I always stay at The Peninsula! Also, I have already written an outstanding review regarding The Peninsula. The Peninsula is my home away from home with the best beds, great service & an excellent property with a great location! read more

The rooms were nice and spacious. Has nice restaurants and a nice rooftop bar. Also had nice perks for AmEx card holders. read more

The Peninsula Chicago - Complementary birthday cake upon arrival - Hotels Near Me - Chicago, Illinois

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The Peninsula Chicago is absolutely stunning and so elegant. I went during a visit in Chicago for an afternoon tea themed Peter Rabbit with my teenage niece. We were blown away with how great the tea was. They even had a balcony with a small orchestra playing music. The music definitely gave me Bridgeton vibes with using current songs. The afternoon tea was amazing with a great selection of loose teas and delicious treats. The price is expensive but well worth the experience. My only regret is I didn't book a stay in this hotel. I'm sure the rooms are amazing. read more

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We had a magical family gathering for the "Penninsula Holiday Tea" followed by an overnight stay as a 10th and 50th birthday celebration for our daughter and granddaughter. What a wonderful experience. read more

Wonderful afternoon tea and great for drinks and a snack on the roof. They make a mean Carajillo! read more

The Peninsula Chicago - Carajillo and old fashioned - Hotels Near Me - Chicago, Illinois

We went for the afternoon tea, and it was a real treat. There is an excellent selection of teas to choose from and a free glass of champagne is included as well. Our sandwich selection was ham with onion jam, chicken salad, egg, salad, and classic cucumber. While they were all good, the egg salad with truffle stood out as particularly tasty. Desserts are small works of art wonderfully presented and delicious. The service is top-notch and the environment with live music quite beautiful. read more

The Peninsula Chicago - Desserts - Hotels Near Me - Chicago, Illinois

Had tea in the lobby. It was decorated beautifully for the holidays. Wish the help was friendlier. The greeter seemed to be bothered rather than happy to be there. The waitstaff was pleasant but never came around to check on how we were doing. During the holiday season may be a difficult time to work but the patrons are hoping for a lovely time. read more

This review is only for their conference/wedding areas. One of my fiance's friends had his pre-wedding dinner there about a week ago now, and it was super nice. We had a cocktail hour out on the terrace - it's kind of behind their restaurant - and then the actual dinner was in one of the private (conference?) rooms, set up with an Asian buffet. Service was great too, during cocktail hour (people grabbing empty glasses, etc.). The hotel itself looked really nice, also (I saw the couple stayed there on the night of their wedding, too, as they posted a photo of the hotel), although I have never personally stayed there. 5/5 stars from me, though, for their conference/wedding facilities. read more

My birthday weekend gone away from home! This hotel is magnificent! Upon check in, my room wasn't ready but Floyd was able to upgrade us to a grand premiere room on the 15th floor. Let me tell you, I was flabbergasted and the spacious beauty of it! It was the grand premiere double room = luxury! What an amazing birthday!! Those 2 nights flew by however the staff is outstanding! When I come back to Chicago, I will reserve this hotel! The house car is the cherry on top! I felt like a celebrity as Pedro safely delivers us to RPM Seafood! I thoroughly enjoyed myself! The breakfast options are eclectic yet a little bit more seasoning was needed for my taste but still good. We had the seafood fried rice and short rib hash. The waitstaff are very attentive. This hotel is centrally located to many points of interest, Starbucks Reserve, magnificent mile shops and people watching! I loved it there! read more

The Peninsula Chicago - Pure joy in the amazing, comfortable masterpiece of a room! - Hotels Near Me - Chicago, Illinois

The service and attention to details is just spectacular; without any arrogance. Just classy elegance. Equally impressive the service and quality at the Z Bar and Shanghai Terrace restaurant. read more

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The Peninsula balances class and comfort to perfection. Although I only stayed one night, I immediately felt welcomed by the staff who were incredibly hospitable and helpful. Only a few minutes after checking in and unpacking, my hotel room doorbell rang with a surprise selection of colorful macaroons. They were delicious! The luxury was in the details, from post cards, letter head, in-room printer, slippers, and more. We stayed in a standard King room, but it was spacious. The closet area and bathroom were large. We also purchased the parking and breakfast package, so we enjoyed a delicious breakfast. They provide turn-down service, which is always nice to return to after being out and about. read more

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Top shelf hotel from top to bottom. Everything you could possibly ask for in a five star. Technology is great. Service is great. Room is great. Internet is fast with Google chromecasting. Great location, enjoy your stay read more

Amazing hotel. First time staying at a peninsula hotel and won't be my last! Rooms are nice, clean, and spacious. Front desk is nice and very helpful. We also had brunch at the restaurant and it was so good. I had a lobster Benedict and OMG... best thing ever! read more

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First time in Chicago and I'm super satisfied we stay at this beautiful luxury hotel. Services from concierge desk to front door man was superb. I felt safe and pampered all weekend. Great, helpful and efficient service from Martina at concierge desk. She provided us with good resource to our small issue. She even promoted other peninsula location to us. Housekeeping service was excellence from Yan Zhi, Xing Juan and Elizabeth. I felt spoiled with their amazing services. Our make up was neatly placed. Phone chargers was rolled and tied together. Room was organized and clean with out moving our items. We get automatic turn down services every night. We declined but she offered water bottles. Nice gestures. We got upgraded to Grand deluxe room over looking Michigan Ave. Tablets to control room amenities. From lights to temperature and tv. Fax/printer in drawer with office supplies. Umbrellas in closet to use. Dressing area near bathroom. Bathroom tub with tv on wall. Separate toilet area. Spacious shower with bench. Staff will hold elevator door for you. Doorman will push rotating door as you enter. Friendly staff all around and beautiful hotel to stay in for our first Chicago trip. Across from Saks fifth and Giordano's deep dish pizza and Nordstrom rack around the corner. Walking distance to shopping area on Michigan Ave. read more

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This place is impeccable. The interior is beautiful , always filled with fresh flower bouquets I have been here at the lobby for afternoon tea, at Shanghai terrace for drinks and dim sum.Also at the z bar on the higher floor for drinks and view. Me and my bestie came here in summer 2018 for a girls night and ordered a bottle of rose . We were able to take it with us up to z bar which closes after Shanghai terrace( such a smooth transition! ) . It was so serene the terrace rooftop. Reminds me of mizumi in Vegas as it was very oriental and peaceful. Five star service always has a five star rating for a reason. The prices were high for drinks but they were made well and the fruits that werre used was top notch. We came here to celebrate my boyfriends birthday and my friends work anniversary . They plated everything nicely ( with a. $5 charge pp) . They added some nice touches such as silver edible balls on top of the cupcakes and fruits and even macarons to decorate ! Beautiful scenery+five star service+ great tasting drinks gives this hotel a 5 star! read more

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This was a great place Good views and great service We didn't even book and they went out of there way to get us a good table outside read more

One of our favorite hotels with a Amazing, customer service, and attention to detail! Love, their swimming, pool, and spa, always a treat staying there! read more

Went to relax and work at the Peninsula today because it's my favorite hotel during the holidays! Always so festive . The restaurant in the lobby is always perfect. Service is always superb! Just enjoyed the vibe and had a incredible lunch. If you have a chance you should definitely stop by it will be one of the best experiences you will have downtown Chicago! read more

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I'm giving this hotel 2 snaps in a circle. If you got that 90's reference read on... This hotel is special in a world full of hospitality this one outshines them all. I swear they pipe soothing aromas throughout the hotel and rooms because it always smells like the softest jasmine. It's always clean. Impeccably so. Small details to big they got 'em and they do them too notch. Every single time. Also a soak with their signature bath salts in their big soaker tubs are a huge YES (and I never like baths) The beds are comfy not as comfy as a JW. Marriott but a close second. The linens smell so good and feel like silk. The rooms are so well equipped with every single little thing you could want including a fax machine and a desk drawer with stationary, staples and a highlighter. My office supplies heart swooned. We did the premium king and had a view of Water Tower and a tiny bit of Lake Michigan...that majestic beauty. What else...oh!! Lovely breakfast in the Lobby with awesome art all around and big windows of natural sunlight. If you need a drink....I mean you need a drink at their lovely outdoor bar. Open to the public so even if you don't stay go have a drink. I love this hotel and their employees. read more

The Peninsula Chicago - Premium king 17th floor - Hotels Near Me - Chicago, Illinois

Stayed here for a quick weekend and was happy with my stay. Room Service, What I ate - Peninsula breakfast, which was 2 eggs cooked the way you wanted, brekkie protein, berry yogurt, your choice of bread, and coffee. These were probably the BEST room service eggs I've ever had. I ordered scrambled, and they were perfectly fluffy, creamy, not too set, not too wet, perfect consistency. The bagel I asked for was perfectly toasted. Berry yogurt was topped with fresh berries and granola. This breakfast was sumptuous, perfectly cooked, wonderfully presented, and well worth the price Pros: - The room was pretty amazing. I loved that everything was high tech and connected to the room's tablet. Room was always cleaned well - Bathroom pretty spacious with both standing shower stall and bathtub - Great view of the city - Pretty good location - Room service was amazing - Staff was always courteous - the front desk people, the bellmen, the room service people, the cleaning staff. Everyone was always friendly and helpful - Provided masks and cleaning wipes Cons: - Expensive. This was on the way higher end, but you really get what you pay for - My friend and I stayed here specifically to try to have high tea, but there was no high tea offered, pandemic problems - The check in desk is around the corner. You take the elevators up to the lobby floor, and you walk forward expecting that desk to be the check in desk, but it was actually the concierge desk. It was a bit disorienting and confusing the first day - In our few days there, we never saw anyone at the concierge desk. Perhaps they were always busy helping people? - VERY disappointed in the lobby bar Would I come again? If I was traveling with my bougie friend, sure read more

The Peninsula Chicago - Peninsula breakfast - 2 eggs, your choice of brekkie protein, berry yogurt, choice of toast, coffee - Hotels Near Me - Chicago, Illinois

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This review is only for the Spa, particularly the nail services. This is what a $150 pedicure looks like. SUCH A POOR JOB! The nail polish isn't even on right! It's not a clean job. I mean the room itself was dark, how can you see? I paid $28 in tip too. You can get a better pedicure anywhere else, literally anywhere else. This is a 5 star resort people....and this is the Spa service you get. DO NOT COME HERE!!! read more

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OMG. I have NEVER felt more like royalty than at this hotel! Absolutely amazing. Also, ice skating rink was the most fun thing I've done in a while. Highly recommend! read more

The Peninsula never disappoints!! It has been several years since visiting Chicago, but the Peninsula is always a highlight to our Chicago visits. It is a foundational beacon of civility and consistency. I automatically feel more relaxed when I walk into its lobby. I believe the refurbishment is several years old, but it still looks new. One of the many standouts of this hotel is its focus on anticipating your needs. The ranges from the room layout to all of the staff. It seems like everything is always there when and where you need it (or more accurately want it). We were fortunate enough to be upgraded to a suite on this trip, which was a new level of luxury, but even the standard rooms are exceptional. One of my other favorite luxuries at this Peninsula is the rooftop (inside) swimming pool. It is a quiet oasis, yet it is a reminder of Chicago's energy as you lap swim glancing at the sky scrapers through its floor to ceiling windows. Chicago Peninsula luxury is quiet but undeniably present. Expensive, yes, but in my mind undeniably worth it. read more

I came here for a business trip and decided to bring my family along. It was amazing just amazing. Had wonderful breakfast.It was also kid friendly.They had a nice indoor pool and hot tub with a nice view of some buildings.They had a very relaxing spa with a steam room in the locker room and some showers. They had an actual television in the tub in my room which my son loved. It also had room service. But an overall great experience. read more