My mom spent about 2 months at CMCC. This facility is filled with caring cnas and lvns at nursing…read morestation 2. They have worked here for a long time and know what they are doing. The RN evaluator is also caring, friendly and very capable. If family is involved and communicates they are willing to work with you for the care of the patient. The housekeeping staff is friendly and kind and always want to help. My mom needed doctor appointments and transportation and this was all arranged by the hardworking social worker. She handles the care meetings and coordinates care as if she was a case manager. She handles the hair salon and even additional nursing attention as needed. She walks around and checks in on patients. At discharge she handled all the needed items for home care and worked hard to advocate for my mom. Admission staff was awesome. They were very welcoming and made sure she had coverage with her insurance. They are great to work with. The doctor that oversees the facility was not easy to communicate to in part due to her availability. She is a full time doctor seeing patients in her office during the day. She made an effort to call back after hours but my own schedule also got in the way. It would be best if the doc attended the care meetings upon admission so goals and care can be discussed clearly. It was difficult to pinpoint care plans. Staff would send message to doc that family want to discuss care and it was hard to receive info back quickly or at all. Maybe if the doc was present at limited but fixed hours on site it would help. PT/OT was good and made an honest and persistent effort to assist recovery. It helps if family is involved and asks questions regularly. My mom was independent prior to her medical issue so the goal was set to return her as close to that as possible. You have to make it known to them where she was before very clearly. Otherwise she may be released too early and becomes a fall risk. The food staff is very nice and concerned. They made an effort to give her Greek yogurt often for her digestion. The food is otherwise not very tasty or presentable and comes from the main facility. I'm sure the quality in Claremjnt Manor assisted living is better than in the rehab unit. My mom ate mostly in her room and so could not ask for extra items from the kitchen as those in the dining room. The dining room was filled with behabing persons that need assistance eating and this was hard to see for her to see while eating. She is a social person otherwise. I would definitely recommend this facility. They have helped her recover through 4 events in the past year and a half. No place is perfect but Claremont manor care center does a great job. They want to help and truly care. We are lucky to have them in Claremont.

I would like to thank the entire team at Claremont Manor Care Center for the care they provided my…read moremom while she was there nearly 2 years. It gives me comfort knowing that she was well cared for and loved by many of the staff members that provided care to her.

I DO NOT recommend this acute or SNF. I made no less than 10 telephone calls to get information…read moreregarding transferring my Mother here after a 19 day hospital stay. I never talked to a live admissions representative. I left NUMEROUS messages on the voice mailboxes of Suzanne, Giselle & Katrina. No return phone call, what-so ever! This is unacceptable. What a job. You never have to return telephone calls. If this facility cannot return a phone call, I am suspect of what type of medical care they are giving to their patients. If you do have family there, and have issues, please call the LA County Ombudsman's office at (800) 334-9473. You can also contact the Medical Board of California www.mbc.ca.gov to file a complaint. Do better Pilgrims Place!

Pilgrim place is a very well established facility I rate this place with five stars they're…read morestaffing there is wonderful I was there for 3 days and they had set up an appointment with me with their social worker physical therapist nurses to do all his medications and what his future goals were going to be staying at Pilgrim place... Physical therapy they have a great room set up with stair lifts and exercise bike and a pole walkway to rehabilitate patients. Meals are also great there I have no complaints there even though my dad is sensitive and eating a few items as he is a cancer patient. My dad was very impressed with the nurses there Dawn to be one of them. Grace who I worked with as I had to file an appeals process with levanta and United healthcare she helped me get this process through as United healthcare was trying to kick out my dad. Unfortunately I filed civil rights against United healthcare and levanta. But that's what it took in order for me to get my dad to stay there longer.. Grace was quite surprised on what I did. They have a very polite staff there. And people that like working with you and care about your loved ones. They also have great activities as far as puzzles a theater room to watch movies popcorn... And a well-provided lounge for guests with water and coffee... I would definitely like to have my dad return here if he could...... He was there back in 2022. And he had a great experience there that was the reason why he wanted to go back to Pilgrim place.. some of the staff members remember my dad there when he was there in 2022 which was a very nice touch since that was 3 years ago to remember my dad as I said these people are definitely there for you definitely a great staff..

Physical Therapy with Chelsea is great . I feel better after are sessions. Her assistant Olivia…read moreFortner is so energetic, positive and professional . Today was another great session

Had a colonoscopy performed by Dr. Kenneth Lee. Everything went very well. Really nice facility…read more State of the art. The staff were very nice. Everyone from front desk to medical to discharge. The quality of care was outstanding. I felt safe and cared for. Thank you team. Top notch facility, staff, and care.

Highly do not recommend. They do not let family members speak with their clients and have no family…read moresessions. My husband has basically been held hostage there for over a month. Horrific. It reminds me of the show Wayward place.

This place is the worst. The owner Dena lied to the people that supported me to try and keep me…read morethere. They took you to one meeting a week and then lunch. You we're given10.00. They had two therapists and one called in sick so there weren't very many groups. They had you clean for a hour a day and then 2 hours on Sunday. The food was terrible. Please don't take a love one there.

Erica was amazing from the start. While my FIL decided to leave, the staff were great. Every single…read moreone. They had him up taking steps post back surgery. The facilities are very clean. We had no issues at all. Would highly recommend them for skilled nursing.

I have to say that I was very impressed with the caring , friendly atmosphere, the professionalism…read moreand knowledge of the nursing and rehabilitation staff. I had a wonderful experience in therapy and would like to send kudos to Yesenia and Daniel and Noel in rehab, Maria and Mae in nursing!

Hidden Gem Staff that Cares for co workers Families and…read morePatients People that gives Quality Care

It's never easy to see a loved one sent to the hospital, then rehab. You never know what you're…read moregoing to get. This facility has been really helpful and I feel like they took great care of my family member. But I want to point out Caroline, who answered the phone. I had several questions regarding discharge, when the medical equipment will be delivered and transportation. Because today is a holiday I'm guessing that's why the social worker wasn't in but Caroline took my information and answered every question I had and was able to explain in detail that I have nothing to worry about. I'm not sure if that's a part of her job but I'm very thankful she did that. I live in Los Angeles and it hasn't been easy. Thank you guys for caring for our loved ones

My father suffered a severe stroke that left him unable to walk and greatly affected his memory …read more The team at PVCC provided excellent care for 6 months. My father is now able to walk again with the therapy that was provided. During all my visits , phone calls , emails and multiple meetings to aide my father the entire team proved themselves kind, professional and very patient towards my dad and my family. Thank you again Itzel

My family had a very difficult experience with Pomona Vista Rehabilitation Center. My mother was…read moreplaced there following hospitalization and required very specific medical care, including strict dietary restrictions related to a feeding tube and recent surgery. Unfortunately, there were serious communication and care concerns during her stay. Despite repeated efforts to inform staff about her medical restrictions, she was given food that she was not supposed to have. This led to complications, including her feeding tube becoming dislodged and requiring an emergency hospital visit. Even after the hospital provided updated instructions, it felt like important information was still not being clearly documented or followed. In addition to the medical concerns, it was very difficult to get timely responses from staff, and we often felt that our concerns were not taken seriously. This created a great deal of stress and worry for our family during an already challenging time. We ultimately requested a transfer to another facility closer to home so we could better advocate for her care. I strongly encourage families to stay very involved, ask detailed questions, and closely monitor care plans if their loved one is placed here. I am sharing this experience so that other families can be informed and prepared.

Prototypes is lucky to have many supportive employees, but for me, Ms. B was able to make a…read moredifference in my life because she simply believed in me! I came from a state of deep anxiety and am now living a sober, happy life thanks to her love, support, guidance, and understanding. This is something she offers to everyone who is openminded and willing. G - Gigantic heart that guides L - Love and understanding O - Outstanding teaching tactics R - Reflective style I - Ingenious intuition A - Accurate assessments And, so much more....

I have left messages every day trying to get help Not one…read morereturn call For people trying to get help it is a horrible situation Especially for people who have very little resources

Our family so appreciates the loving and caring staff, at Claremont Manor, for taking excellent…read morecare of our dear 91 year old mother. Especially everyone at Summer House, we just can't say enough! It has been almost four years and we have such peace knowing that mom is safe and gently cared for. Everyone treats her as if she is part of their family.

My wife & I were living peacefully in a senior living facility in Altadena before the devastating…read morefire in January, 2025. We had the good fortune to be evacuated to Claremont Manor. Claremont Manor is a special place which has the benefit of providing almost every kind of senior care & housing you could imagine. It is staffed by administrators who are friendly, caring and approachable. They and the auxiliary staff make our stay here happy and enjoyable. So much so that they made us feel more like friends than residents. The Manor offers great food, beautiful surroundings, interesting events, fun parties and outings to restaurants, shopping, museums& other places of interest near & far. In short, Claremont Manor is a wonderful place to live.

All though its not the best looking facility. I think the care and treatment my dad got while he…read morewas there was great. The caregivers treated him very well and like family. The only negative thing would be is the laundry. My dad would not get all his clothes back (id by his name and room #) and so we had to continuously replace them. Other then that I think it was good. So sad to see my dad leave from there... :(

My dad is currently here and I'm not so happy with the facility so far. It can use a lot of fixing…read moreup. Every time I visit there's something broken or a caution tape up somewhere because something is broken. There's way too many patients and not enough nurses to attend. My dad had asked for something to drink and they forgot about him and took over an hour. Still doing my investigation with his care, but if I had to choose, it probably wouldn't be here.