My mom spent about 2 months at CMCC. This facility is filled with caring cnas and lvns at nursing…read morestation 2. They have worked here for a long time and know what they are doing. The RN evaluator is also caring, friendly and very capable. If family is involved and communicates they are willing to work with you for the care of the patient. The housekeeping staff is friendly and kind and always want to help. My mom needed doctor appointments and transportation and this was all arranged by the hardworking social worker. She handles the care meetings and coordinates care as if she was a case manager. She handles the hair salon and even additional nursing attention as needed. She walks around and checks in on patients. At discharge she handled all the needed items for home care and worked hard to advocate for my mom. Admission staff was awesome. They were very welcoming and made sure she had coverage with her insurance. They are great to work with. The doctor that oversees the facility was not easy to communicate to in part due to her availability. She is a full time doctor seeing patients in her office during the day. She made an effort to call back after hours but my own schedule also got in the way. It would be best if the doc attended the care meetings upon admission so goals and care can be discussed clearly. It was difficult to pinpoint care plans. Staff would send message to doc that family want to discuss care and it was hard to receive info back quickly or at all. Maybe if the doc was present at limited but fixed hours on site it would help. PT/OT was good and made an honest and persistent effort to assist recovery. It helps if family is involved and asks questions regularly. My mom was independent prior to her medical issue so the goal was set to return her as close to that as possible. You have to make it known to them where she was before very clearly. Otherwise she may be released too early and becomes a fall risk. The food staff is very nice and concerned. They made an effort to give her Greek yogurt often for her digestion. The food is otherwise not very tasty or presentable and comes from the main facility. I'm sure the quality in Claremjnt Manor assisted living is better than in the rehab unit. My mom ate mostly in her room and so could not ask for extra items from the kitchen as those in the dining room. The dining room was filled with behabing persons that need assistance eating and this was hard to see for her to see while eating. She is a social person otherwise. I would definitely recommend this facility. They have helped her recover through 4 events in the past year and a half. No place is perfect but Claremont manor care center does a great job. They want to help and truly care. We are lucky to have them in Claremont.

I would like to thank the entire team at Claremont Manor Care Center for the care they provided my…read moremom while she was there nearly 2 years. It gives me comfort knowing that she was well cared for and loved by many of the staff members that provided care to her.

I am so grateful that my mom's insurance approved her stay at Pilgrim Place's Skilled Nursing…read moreFacility. The nurses were incredibly kind, compassionate, and helpful throughout her stay. I also cannot say enough about the administrative staff. They were wonderful in helping with the transition, coordinating aftercare, communicating with specialists, and navigating the insurance process. Their support and communication made a stressful situation so much easier for our family. We are truly grateful for the care my mom received.

I DO NOT recommend this acute or SNF. I made no less than 10 telephone calls to get information…read moreregarding transferring my Mother here after a 19 day hospital stay. I never talked to a live admissions representative. I left NUMEROUS messages on the voice mailboxes of Suzanne, Giselle & Katrina. No return phone call, what-so ever! This is unacceptable. What a job. You never have to return telephone calls. If this facility cannot return a phone call, I am suspect of what type of medical care they are giving to their patients. If you do have family there, and have issues, please call the LA County Ombudsman's office at (800) 334-9473. You can also contact the Medical Board of California www.mbc.ca.gov to file a complaint. Do better Pilgrims Place!

My husband went in today to have a kidney stone taken care of. We were greeted at the front desk…read moreand treated very nicely. From the moment we walked in, to his pre-op nurse, his nurse for surgery and his postop nurse he was taken care of with such care. The facility is very clean, well lit and plenty of parking. Dr Pineda did a great job on surgery and the anesthesiologist was very good. I would definitely recommend this location if you're having an outpatient surgery.

I am very disappointed with my experience at the Casa Colina Physician's Clinic. I arrived on time…read morefor my scheduled appointment, yet I was left waiting for approximately 40 minutes before being seen. What makes this especially frustrating is the double standard. Patients are expected to arrive on time, and if a patient were 40 minutes late, the appointment would likely be canceled or need to be rescheduled. However, when the physician's clinic is running 40 minutes behind, the patient is simply expected to wait. I understand that unexpected delays can happen in a physician's office, but 40 minutes is a significant amount of time, and patients' schedules should be respected as well. At a minimum, patients should be informed when there is a substantial delay and given an estimated wait time. Casa Colina Physician's Clinic should hold itself to the same standard of punctuality and respect for time that it expects from its patients.

Hathaway recovery was by far the best experience my loved one had here. Hathaway helped my family…read morecome back together and become one again. The nurses the staff there was amazing with how much they cared and wanted there clients well being. I would recommend this facility to whoever is looking for the right place and the right help. Thank you Hathaway. Much appreciated from the bottom of my heart.

I was a client at Hathaway in November 2023. If you are struggling with mental health and/or…read moreaddiction, I urge you to seek care elsewhere. At Hathaway, I believe I was misdiagnosed, mismedicated, mistreated, and threatened. Hathaway's medical director is an endocrinologist who specializes in diabetes. He is not an addiction psychiatrist. He was reckless and dangerous in his treatment of me and lied both to my parents and psychologist about my course of treatment and the status of my well-being. When I was at Hathaway, chaos was the norm and daily operations occurred in a haphazard manner. When I requested my medical records, it took two and a half years and state intervention for Hathaway to finally comply. Hathaway caused me harm. People entering a treatment center are often experiencing the worst moment of their lives and taking the first crucial step toward making a change. They deserve to be treated with dignity and respect. My experience at Hathaway was the very opposite of that.

Thank you for took care of my father 2 years ago!…read more However, grief is a funny thing. When I received the news that my father had passed, the first thing I was told after that was I need to be there instantly! Excuse me! I live in hacienda heights, and I had to go to West Covina to go pick up my mother. I could not be there instantly I told the male nurse over the phone. You need to train your staff to speak in a more sensitive way. Especially after a bad news had given to the family. "I am so sorry your dad has passed, however; we do have policy the body has to be removed in x amount of the hours. Please drive safely to get here asap when you can." This was the way, your staff should have spoken to me, 2 years ago. I did not complaint before because I was in total shock! Do Not take advantage of people's grief and depression again! Train your staff better! Thank you!!!!

Today I had the privilege, i'm pretty a very amazing person today at Claremont Heights post acute…read morecare. When you drive by or enter the building, there's nothing glamorous about it. I see a lot of work as they're trying to make improvements. For a visitors, employees, and residence of this facility. I had a question where my friend was located at. They were very quick to look in the computer and guide you which way to walk closer to the room. Smiles on each of the workers. For they truly care of what type of care they give to each resident that lives there. They work with post acute patients that come out of the hospital. Claremont Heights provides physical therapy so the residence can be more independent so they can go home quicker. The beautiful activity room was wonderful to see as this is a heart of each residence, getting better and stronger and feeling loved. They provide the medication each residents needs. The check-in kiosks is so easy to understand and use. Once you walk in the lobby, the staff is very happy that you were there very kind and always has a smile on their face. The only downfall I noticed is the facility. Some rooms have cracked in the ceiling and in the wall. There needs to be a custodian team to keep the rooms swept and cleaned to whether you'll find trash on the ground. To all the nurses that work there the CNA's that work there the kitchen crew that works there. I am so thankful that every resident has a smile on their face, knowing they are safe and well loved. There are vending machines and some courtyards so the residence can buy their favorite snacks. The roses and the colors of the gardening are just so beautiful. It feels like you were at home. When you walk into the lobby, there is music being played. And there is a TV screen and it shows the most amazing colors of every season like a picture window.

Hidden Gem Staff that Cares for co workers Families and…read morePatients People that gives Quality Care

Thank you for taking such great care of my husband and getting him back on his feet. From the…read moreadministration to the health care professionals and support personnel, your staff was kind and excellent at their jobs. I hope that my husband will not need to stay in a care facility again, but if he does, I would return to you.

My father suffered a severe stroke that left him unable to walk and greatly affected his memory …read more The team at PVCC provided excellent care for 6 months. My father is now able to walk again with the therapy that was provided. During all my visits , phone calls , emails and multiple meetings to aide my father the entire team proved themselves kind, professional and very patient towards my dad and my family. Thank you again Itzel

My family had a very difficult experience with Pomona Vista Rehabilitation Center. My mother was…read moreplaced there following hospitalization and required very specific medical care, including strict dietary restrictions related to a feeding tube and recent surgery. Unfortunately, there were serious communication and care concerns during her stay. Despite repeated efforts to inform staff about her medical restrictions, she was given food that she was not supposed to have. This led to complications, including her feeding tube becoming dislodged and requiring an emergency hospital visit. Even after the hospital provided updated instructions, it felt like important information was still not being clearly documented or followed. In addition to the medical concerns, it was very difficult to get timely responses from staff, and we often felt that our concerns were not taken seriously. This created a great deal of stress and worry for our family during an already challenging time. We ultimately requested a transfer to another facility closer to home so we could better advocate for her care. I strongly encourage families to stay very involved, ask detailed questions, and closely monitor care plans if their loved one is placed here. I am sharing this experience so that other families can be informed and prepared.

These people got me feeling so low about myself and my recovery. I've been here for going on 5…read moremonths, they have not brought up anything about aftercare, I have my son with me and they use my Dcfs case over my head and if I don't do what THEY want me to do they will threaten to call my social worker on me. the only time i hear that I'm doing good or that somebody is proud of me if through my sponsor, my social worker and my family. being 4 months clean is not easy to do and every day I hear about something im doing WRONG. i can't wait to leave this facilit. only the strong survive here. as long as you can live feeling low and helpless and depressed then come on in!!! I need help I feel stuck here and I'm trying to like hell to find somewhere to go

Rosalinda should be investigated for harassment and abuse. I heard that even outside of work she…read morevictimizes other women. How do you open an investigation?? She protects her son who has physically abused of at least 3 women but "protects" women. She's evil.

Our family so appreciates the loving and caring staff, at Claremont Manor, for taking excellent…read morecare of our dear 91 year old mother. Especially everyone at Summer House, we just can't say enough! It has been almost four years and we have such peace knowing that mom is safe and gently cared for. Everyone treats her as if she is part of their family.

My wife & I were living peacefully in a senior living facility in Altadena before the devastating…read morefire in January, 2025. We had the good fortune to be evacuated to Claremont Manor. Claremont Manor is a special place which has the benefit of providing almost every kind of senior care & housing you could imagine. It is staffed by administrators who are friendly, caring and approachable. They and the auxiliary staff make our stay here happy and enjoyable. So much so that they made us feel more like friends than residents. The Manor offers great food, beautiful surroundings, interesting events, fun parties and outings to restaurants, shopping, museums& other places of interest near & far. In short, Claremont Manor is a wonderful place to live.

All though its not the best looking facility. I think the care and treatment my dad got while he…read morewas there was great. The caregivers treated him very well and like family. The only negative thing would be is the laundry. My dad would not get all his clothes back (id by his name and room #) and so we had to continuously replace them. Other then that I think it was good. So sad to see my dad leave from there... :(

****DO NOT HAVE YOUR LOVED ONES SENT HERE UNDER ANY CIRCUMSTANCES WHATSOEVER***…read more ***ON MEDICARE'S WEBSITE, THIS PLACE IS RATED A 1 AND RED FLAGGED IN THEIR SYSTEM*** We are suing this place with an attorney so I'm not sure how much I can say. My elderly family member was admitted here short-term. Within the first 18 hours alone, we experienced multiple alarming issues including missed medications, repeated unanswered call lights, transportation failures, unsanitary conditions, etc. SOME issues during the stay were: - My family member repeatedly sat in feces for extended periods waiting for assistance after pressing the call light that resulted in skin rash. (Unanswered call lights were a HUGE issue at this place). - There were flies in my family member's room, they gave my family member half cooked meat (pink inside [NOT STEAK]), & there's strong foul odors throughout the facility. - Dialysis transportation coordination was HORRIBLE to the point where family member almost missed the dialysis appointment twice because they did not coordinate the rides properly at all. I have no idea how this place is still open & running. I've informed Kaiser that they should take this place off of their list. Weeks after my family member was discharged from this place, I spoke with a different social worker and this social worker informed me that "Many families have complained about that facility." YOU HAVE BEEN WARNED.