I waited until today because I don't think that I could have written a proper review while I was so upset.
I had my baby shower here. The food was great and the promises were great...but the results did not meet the expectations and when you pay that much money, you shouldn't be spending the first two hours of your baby shower running around trying to fix the mistakes they had made.
1) The biggest problem I had was the fact that I was promised air conditioning and this did not happen. I picked this place solely for the crystal room because it was beautiful, but the day before the event I showed up to decorate with my parents and it was 96 degrees in the room !! I am not exaggerating. Mind you, that I am 31 weeks pregnant and I was about to pass out multiple times.
That day I was promised that tomorrow it would be "very cool" and air conditioned and not to worry. They started the air condition and it should be cool. The next morning, it was 81 degrees in there and creeping up because of the sun. I asked for fans at least and they brought me 2 fans and they had no more.
The cake I had spent a lot of money on started to crack from the heat. And my guests were uncomfortable in their dresses. I kept joking that maybe I should've told them to come in swimsuits. Honestly, my guests were wonderful and good sports and that was what made my shower amazing.
For the first two hours I spend more time talking to the staff about getting more fans. The manager came up and kept saying "the air conditioning is on" and "we are going to get more fans' and it took an hour an a half and they came back with one more fan, which wasn't enough.
I asked to speak to the manager and when he came back (again 2 hours into the party nothing significant was done), he had the nerve to yell at my mom who was just upset that I was upset. I was near tears when I should've been relaxed and enjoying the party. As a professional in my job, I would never yell or raise my voice otherwise I can kiss my job goodbye. There are better ways to portray yourself and he really portrayed himself poorly in this situation. What is worse, is that we came to find out he blatantly lied along with everyone else, because later they admitted that they actually just bought the place 3 wks ago and had "new air conditioning system" placed, but that "its going to be hooked up next week" and that they didn't have it functioning currently. How can you host a party in a greenhouse room during the heat of summer with no good working air conditioner? Would he want to host his family there? I highly doubt that.
I honestly could forgive everything if they said maybe it had broken down, but to lie to me and tell me everything would be fine and that they got a new air conditioning unit and it would be cool the day of the event, and instead I had to find out that all along they knew that the "new air conditioning system" was actually not functioning and wouldn't be functioning for another week, was beyond upsetting.
I honestly could have had the party outside in my backyard with some tents and had it catered and it would have been much better. The top of the crystal room is like sauna/greenhouse and it is unacceptable that it wouldn't be air conditioned.
They finally moved us from one room to another room which was cooler and finally I could relax. It wasn't the room I wanted or what I would've picked but at least my guests weren't melting. Anyway, because of the running around, I actually never got to open my gifts with my guests there and just took them home to open because I was so busy trying to get some answers to this whole situation.
They also tried to make it better by giving us free wine and beer, but at that point most of my guests were leaving and to be honest a lot of their actions were almost too little too late. I will say that at least they did move us to an air conditioned room and they did do it quickly when they decided to do it (which again was halfway through my shower). Again, it just wasn't what I paid for or wanted.
2) Honestly, I could have forgiven the rest of the problems if it wasn't for the air conditioning problem, but here are the rest of the issues
I was promised gluten free options and instead I had to ask the day of and the waiter told me "i'm sorry. the chef missed the note and didn't realize". They did rectify that immediately.
Also, the tablecloths were all wrinkled. Again, not a big deal but just adding to everything.
And finally, the night before when we were decorating, there were two dead bees on the floor and we told the one manager who said "i'll be here first thing in the morning and make sure it's cool in here and that they get rid of the dead bees" Well guess what, my guests and I kept joking that the dead bees on the floor died because of the heat in the room (which is probably accurate)
Anyway, just think twice before you host your event here. Or hopefully they learn from this experience. read more