If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

Dominique was amazing and so helpful ! Made everything so easy ! The facility is clean and staff…read moreis friendly and knowledgeable

Great friendly customer service, patience and professionalism by Rene at the Streamwood location…read more It was a pleasure working with him

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

I found myself needing storage for the first time in my life. In the middle of selling the house…read morejust need to get rid of some things that I don't want to place in the garage, so I drive by this public storage place everyday decided to give it a try. The people who help me, Josh and Janet we're really kind and helpful , answered all of my questions made it very easy and the price was more than fair to say the least. No pressure so overall it just a great experience it's nice to have this extra room to place things temporarily. I'd say give them a try If you have things that you just need to get rid of temporarily or declutter for whatever reason it's a nice safe place, Tons of cameras and extra security. Friendly people, easy to sign up I have nothing but good things to say about this place. Thanks Josh&Janet!

Stay Away from this self storage! I rarely post reviews but want to share my negative experience. I…read morehave been a customer of this storage place for about 7 years, so a long time. Since I first got my unit my rent has increased 300%!!!!! My last increase was a whopping $60 a month!!! Not only that, but the same exact storage unit at the same exact location is advertised for $60 less than my increased rate. SO, they just gouge their longstanding customers because they know they can! A brand NEW customer off the street will pay $60 less than me for the SAME UNIT. I have tried to contact them to try to get them to work with me but it's basically impossible to talk to anyone!!! I advise trying any other storage place other than Public Storage. There is a very good place just down the street on Army Trail Rd. I moved and don't have a car or I would have already moved my stuff out. TERRIBLE CUSTOMER CARE - NON-existent. They only want more money, forget about customer service. YIKES!

I stopped by the Roselle IL location ( property # 26824) to figure out a good size unit for my…read morefurniture that i would like to store. I met the most professional, sensible, positive, and warming Manager by the name of Princess G. She was very knowledgeable about her store had a answer for everyone of my questions without hesitant, offered great products to protect my furniture which were at great prices. I definitely recommend stopping by this location so your experience can be as awesome as mine. sincerely I. A.

This review and decision to move out and discontinue all business effective next day with Public…read moreStorage is in response to how I was treated and talked to today by Monique at this location. I have never had issues with Public Storage in the past and this location was no different. Was happy with accommodations made for me, previously. Today, I was moving around things between home and storage and came across an old metal shelving unit in my storage garage. My truck bed was already full with items so I was not able to drive up to the garbage area with it loaded. In a hurry to avoid the rain, I quickly carried the shelf around the first row of garages and left it near the garbage to circle back with Monique to discuss if leaving it there was an option this one time. After quickly returning to my truck to grab the rest of my things, Monique came around the corner and in a very rude and charged manor, approached me with the very first question of whether or not I was moving out. Then on to the shelf being left near the garbage, then quickly scolding me for leaving it there. I was interrupted several times by Monique and not given the opportunity to even speak or explain my intention to ask her about the shelf after I was finished loading my backseats. Monique was incredibly rude, inconsiderate of the situation, and was too focused on the posted signage than to listen to a long term customer across Public Storage locations on what the situation was and what my intentions were knowing the rules already. I will be moving all of my belongings from this location and going elsewhere. Highly recommend staying away from this location in particular. 1 star is generous after today's interaction. Not to mention price increases every 3 months that have to be 'fought against'.

RUN AWAY-- DISHONEST…read more had tools stored here, close to work. originally was quoted $79 plus taxes, for 10x16. 4 months later, got billed for $218 PER MONTH.. after 22 phone calls and a random manager apparently calling me back, it was "lowered" to $140.. still almost double the original price.. also, was told I WAS REQUIRED to use their style lock on my storage unit, as per company rules. so I bought the $22 lock.. Of the 26 units in my row, only 9 of them got scammed to buy the lock, as the rest of the units all had different styles and lock. DO NOT USE THIS COMPANY.. THE PUBLIC STORAGE 1 BLOCK AWAY IS MUCH BETTER, and better pricing.

Excellent service. Very clean. Mr Manfre was a big help during my move and storage needs.read more

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

Move in process was super easy. Dave was really helpful at explaining everything and walking us…read morethrough!

I used CubeSmart for about 2 years. The set-up, move-in, billing, service and move-out was all very…read moreprofessional. The staff in the office were always willing and very capable to help with support. I will likely be returning in less than a year as one of my other kids move back from college. I recommend them without any hesitation!

I pay $101 for a 10/10. Been there for at least 5 years. They now advertise the same size for $81…read more I asked them to change my rate. They said no. What scumbags. I have to get a larger unit and pay more than. I'll find a deal somewhere else.

My son and I had rented a unit at this location for over 2 years and never missed a payment. When…read morewe vacated the unit at the end of the year and he tried to notify them on dec 31st and again on Jan 1st that the unit was empty no one was onsite. He went back on the 2nd did the inspection and was told there should be no problem he shouldn't be billed for January this year. He found out later they not only billed for Jan but they turned it over to collection. When he went back in to see why, they told him because he used his pin on the 1st that is why they charged for the entire month. He paid it reluctantly. If anything they should have charged for one day not 31!! I would not recommend their storage facility.

-No access to trash cans. How can you have a storage unit and not have a trash cans. The dumpsters…read moreoutside are locked and have signs it's private property and you aren't allowed to put stuff in that dumpster. Which is ridiculous. I moved all of my stuff out on June 1st, and yet they charged me for the entire month of June. I emailed someone about getting the charges removed but no one answered and there was NEVER anyone at the front desk. -Also you aren't allowed to stay at the storage unit after 5 pm! Some of us have a job and can't get there till later. They also lock the elevators after 5 so if you just loaded up your stuff and try to use the elevator you can't!!! When I tried to leave the app would NOT open the gate, so i had to manually enter the code. -I get an email saying that i'm not allowed to be in the facility after 5 and if i do it again I'll be locked out? Excuse me? How absolutely absurd. I hope this place gets shut down