If you are late on payment you are in trouble!!…read more I had a $185/mo locker for several months and was late on November due to a shortage in my work schedule. I was inundated with texts and emails and ultimately had a $505.00 total due with $185/mo locker!! Beware!! Fat cat that ownes this place is a blood sucker that will jack your payment so high that you wont pay and they will slap a lein on you and they will take your possessions!

Although the facilities are nice, beware of large yearly increases in rent. Also beware when you…read moregive the required 10 day written notice to move out, they will only prorate if you're out by the 5th (and they don't share that information with you either). There's no on site garbage either. And when I complained about the large price increase for no reason, the did come down a very little bit, until I told them I was moving my stuff out then my price was increased for the last month. I'd never go back there again for my storage needs.

FINALLY a Kind, PROFESSIONAL Property Manager. If you need storage Tim will definitely take care…read moreof you!!! Tim the new Property Manager is excellent. He listens to you and goes above and beyond to make the experience at the Lock Up Self Storage pleasant and no stress. Excellent Service, Value, and Quality. The previous property manager was a nightmare, and I was going to move out because dealing with him wasn't pleasant at all.

I rented a storage unit on Friday 6/17 with a very nice gentleman at the front counter. I came back…read moreon Saturday to drop off more items, both bays were full and also all the 4 parking spaces. I went inside to ask if there was some other entrance to get to the unit and was told that was the only one. I got back into my car to wait for a space to open up across the street. One did after about 20 min of waiting. I parked my car and my mom and I grabbed a couple carts to load them up. Put my code in to use the elevator and the elevator didn't seem to be working. On Friday, when I rented the space, the elevator on the right had a note on it that it was out of service. The one on the left worked as my unit is on the 3rd floor. Saturday, trying to use the elevator that worked the day before, wasn't now working. I pressed the intercom and spoke to Edward and he said the both of the elevators weren't working and someone was coming at 1:30 to fix them. There is no note on the 2nd elevator saying it didn't work. I put all my stuff back in my car and decided I want to cancel this unit because it would have been nice to have been informed of the out of service elevators, there's no where to park when it's busy. I go in and ask Edward what the procedure is to cancel my unit, he said it's just coming in to let them know and turn my keys in. I said it would have been nice to be told that the elevators weren't working, and he replies with "what am I supposed to do read your mind? I don't know what you were here for" and I said he could have put up a sign to say it, could have said something the first time I walked in, and could have said it again when I was unloading my car IN FRONT of the office area. He got nasty and tried to cut me off while I was speaking and I wouldn't let him so he got mad, raised his voice and "said because I WOULDN'T LET HIM SPEAK, to get out" I told him it's basic customer service and he ushered me out the door. He could have told me when I came in the first time, could have told me when SEEING me unload my car, a simple "hey not sure where your unit is, but elevators are down" and he wanted to be a big man and be completely rude an unprofessional. He was pure nastiness. It's all on camera and I will be contacting everyone I find up the chain to let them know about who they have running their store.

Great facility and clean! I would recommend this place to anyone. Set up auto payments and take…read moreadvantage of the additional hours.

False advertising on pricing. Representatives are rude. When questioned about why an additional…read morecharge advised you can go elsewhere. I still went with them to get a call saying they were now terminating my lease because I questioned them.

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

I found myself needing storage for the first time in my life. In the middle of selling the house…read morejust need to get rid of some things that I don't want to place in the garage, so I drive by this public storage place everyday decided to give it a try. The people who help me, Josh and Janet we're really kind and helpful , answered all of my questions made it very easy and the price was more than fair to say the least. No pressure so overall it just a great experience it's nice to have this extra room to place things temporarily. I'd say give them a try If you have things that you just need to get rid of temporarily or declutter for whatever reason it's a nice safe place, Tons of cameras and extra security. Friendly people, easy to sign up I have nothing but good things to say about this place. Thanks Josh&Janet!

Stay Away from this self storage! I rarely post reviews but want to share my negative experience. I…read morehave been a customer of this storage place for about 7 years, so a long time. Since I first got my unit my rent has increased 300%!!!!! My last increase was a whopping $60 a month!!! Not only that, but the same exact storage unit at the same exact location is advertised for $60 less than my increased rate. SO, they just gouge their longstanding customers because they know they can! A brand NEW customer off the street will pay $60 less than me for the SAME UNIT. I have tried to contact them to try to get them to work with me but it's basically impossible to talk to anyone!!! I advise trying any other storage place other than Public Storage. There is a very good place just down the street on Army Trail Rd. I moved and don't have a car or I would have already moved my stuff out. TERRIBLE CUSTOMER CARE - NON-existent. They only want more money, forget about customer service. YIKES!

These scammers raised my rate 50% after I moved in 2 months ago . No promotion just straight up…read morebait and switch. After you break your back and pay to move in they burn you in 2 months! NEVER GO TO THESE SCAMMERS EVER!

I have been using the Public Storage at this location for the past couple of years and the service…read morelevels have gotten worse and worse every year. Today, I went to move from my 5x5 space to a 10x20. I reserved the 10x20 to move to a little over a week ago. When reserving the space online the system did not allow me to pick the space that I saw. automatically put me in a different space. When I get there to move in today, nothing had been shoveled and the automatic door opener was not working for the gate. The attendant was coming out during this process. I told what I was there for and he had quite the attitude because he stated he was about to leave It was 11:39pm. Leaving already. There is never anyone there. Then dealing with him was terrible as there was no customer service. He was aware of my situation. He asked me to retrieve the lock from the storage space that was initially held for me and bring it back because he had to leave. Well that started a entirely different issue. The storage space was in the D building all the way in rear of the facility. Well they have not cleared any of the snow. So it was challenging to get to the space. I go get the lock and put the lock on my new unit. As I was heading back to the office my 2022 Mercedes got stuck on the incline of the driving path heading back to the office. The snow was so high and slippery that my SUV slid into the fence. Luckily the tire of the car stopped me from hitting the fence. I had to call a tow service to get me out. The attendant left me there after providing with some salt and a little assistance with his shovel. He left after 30 minutes. There were other customers that were having challenges driving to their units. One car almost slid into my car. The tow truck came after two hours and he also was sliding and had challenges getting out. They are trying to charge me for the extra time being in the 5x5. NOT HAPPENING! The issue is there is no customer service at this facility nor do they care. I will be reaching out to corporate as I have a 5x5 that I still needed to move out of today. However, I could not because I needed my SUV to get the items from one unit to the next. I could not run the risk of getting stuck again. There people complaining of the challenges they had. I started to inform customers to not risk getting stuck trying to get to their facility. This is all on the video cameras that they have. Absolute unacceptable!

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

Move in process was super easy. Dave was really helpful at explaining everything and walking us…read morethrough!

I used CubeSmart for about 2 years. The set-up, move-in, billing, service and move-out was all very…read moreprofessional. The staff in the office were always willing and very capable to help with support. I will likely be returning in less than a year as one of my other kids move back from college. I recommend them without any hesitation!

I pay $101 for a 10/10. Been there for at least 5 years. They now advertise the same size for $81…read more I asked them to change my rate. They said no. What scumbags. I have to get a larger unit and pay more than. I'll find a deal somewhere else.

Customer service is VERY important and probably the sole reason I even came to write this review…read moreand give it four stars. Ashley, the rep that was working when I came to pick up the keys for my unit was super busy, it being the last weekend of the month but she managed to remain professional and get me all set up as quickly as possible. She remained calm although the amount of people in and out was even overwhelming to me.. she also remained upbeat and I appreciate her energy, especially on a moving day in the summer which can have you irritable and drained. Thanks, Ashley! :)

My son and I had rented a unit at this location for over 2 years and never missed a payment. When…read morewe vacated the unit at the end of the year and he tried to notify them on dec 31st and again on Jan 1st that the unit was empty no one was onsite. He went back on the 2nd did the inspection and was told there should be no problem he shouldn't be billed for January this year. He found out later they not only billed for Jan but they turned it over to collection. When he went back in to see why, they told him because he used his pin on the 1st that is why they charged for the entire month. He paid it reluctantly. If anything they should have charged for one day not 31!! I would not recommend their storage facility.