Customer service was vary helpful and answered all of questions. The unit and the facility itself…read moreis very clean. The rental price per month is pretty reasonable for a one bedroom apartment worth of furniture and some boxes. I would recommend it to anyone who is looking for storage space for their items. Sandy M.

FINALLY a Kind, PROFESSIONAL Property Manager. If you need storage Tim will definitely take care…read moreof you!!! Tim the new Property Manager is excellent. He listens to you and goes above and beyond to make the experience at the Lock Up Self Storage pleasant and no stress. Excellent Service, Value, and Quality. The previous property manager was a nightmare, and I was going to move out because dealing with him wasn't pleasant at all.

Working with the manager Mrs. D was really good. She took her time to explain everything to me in…read moredetail. I did not feel rushed and she even took the time to look at the pictures I had to make sure I was getting the correct size storage place. Ronda P.

We were not told the 2nd floor is NOT climate controlled. Supposedly, the 1st and 3rd floors are…read more How is that possible? What is the logic? On a hot day outside, the temperature inside is as hot, if not hotter. Also, it's a pain to have to get out of my car, go inside the garage to open the door.

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

I found myself needing storage for the first time in my life. In the middle of selling the house…read morejust need to get rid of some things that I don't want to place in the garage, so I drive by this public storage place everyday decided to give it a try. The people who help me, Josh and Janet we're really kind and helpful , answered all of my questions made it very easy and the price was more than fair to say the least. No pressure so overall it just a great experience it's nice to have this extra room to place things temporarily. I'd say give them a try If you have things that you just need to get rid of temporarily or declutter for whatever reason it's a nice safe place, Tons of cameras and extra security. Friendly people, easy to sign up I have nothing but good things to say about this place. Thanks Josh&Janet!

Stay Away from this self storage! I rarely post reviews but want to share my negative experience. I…read morehave been a customer of this storage place for about 7 years, so a long time. Since I first got my unit my rent has increased 300%!!!!! My last increase was a whopping $60 a month!!! Not only that, but the same exact storage unit at the same exact location is advertised for $60 less than my increased rate. SO, they just gouge their longstanding customers because they know they can! A brand NEW customer off the street will pay $60 less than me for the SAME UNIT. I have tried to contact them to try to get them to work with me but it's basically impossible to talk to anyone!!! I advise trying any other storage place other than Public Storage. There is a very good place just down the street on Army Trail Rd. I moved and don't have a car or I would have already moved my stuff out. TERRIBLE CUSTOMER CARE - NON-existent. They only want more money, forget about customer service. YIKES!

I stopped by the Roselle IL location ( property # 26824) to figure out a good size unit for my…read morefurniture that i would like to store. I met the most professional, sensible, positive, and warming Manager by the name of Princess G. She was very knowledgeable about her store had a answer for everyone of my questions without hesitant, offered great products to protect my furniture which were at great prices. I definitely recommend stopping by this location so your experience can be as awesome as mine. sincerely I. A.

These scammers raised my rate 50% after I moved in 2 months ago . No promotion just straight up…read morebait and switch. After you break your back and pay to move in they burn you in 2 months! NEVER GO TO THESE SCAMMERS EVER!

We are extremely disappointed with U-Stor-It's communication practices. When we fell behind on…read morepayments, they failed to communicate consistently or clearly about how serious the situation had become. In the past, when something truly urgent came up, they would call or at least send multiple forms of communication -- phone calls, emails, and letters -- so we knew to act immediately. This time, they switched to only email without any phone calls or clear indication that an auction was imminent. We had no idea things had escalated so far until it was too late. If you value your belongings, be aware that their communication practices are unreliable when it matters most.

Move in process was super easy. Dave was really helpful at explaining everything and walking us…read morethrough!

I used CubeSmart for about 2 years. The set-up, move-in, billing, service and move-out was all very…read moreprofessional. The staff in the office were always willing and very capable to help with support. I will likely be returning in less than a year as one of my other kids move back from college. I recommend them without any hesitation!

I pay $101 for a 10/10. Been there for at least 5 years. They now advertise the same size for $81…read more I asked them to change my rate. They said no. What scumbags. I have to get a larger unit and pay more than. I'll find a deal somewhere else.