I've been renting a storage space at the Batavia, IL facility for a few months at a rate of $158…read moreper month. Without any prior notice, my February payment suddenly jumped 50% to $238. When I contacted the facility, they claimed they had mailed me a notice--one I never received. They've since offered a "reduced" increase of 21%. But what about the agreement I signed for $158 per month, you may ask...? (see page 8 of the contract)? I also asked how much notice I'm required to give if I decide to move out so I don't incur a penalty. They told me: *Before February 30th if I'm leaving in February *Before March 30th if I'm leaving in March Immediately after hanging up, I received a text message confirming my "notice to move out" of space #-## on 03/01/2026--even though I had only asked a question about the process. When I called back to ask why I received that message, they said it was simply so they'd know I was considering moving out. If they can instantly text me a move‑out confirmation I never requested, it's hard to believe they couldn't have texted me about the rate increase they claim they mailed. I'll let you decide whether this feels like an ethical business practice. To be fair, the facility itself is clean, secure, and conveniently located. But the way they handle communication and pricing feels... less than transparent.

Called to inquire on units. Joe was so kind and helpful. We will definitely be calling when we move.read more

Great tenure at Public Storage! Easy and convenient location, ease of access, clean and overall,…read moreexceeded expectations! Will use them again when the need arises for a bit more storage!!!

The property manager will never answer the phone when you call even if it's in "business hours"…read moretime. They will only ever call you back personally if you leave a voicemail. Don't listen to what's posted on Public Storage website. If you've lost your keys they will not assist you, hire your own locksmith. Customer service is below par and they have increased the rate 15$ before even being a customer for a year. The gates in the app don't unlock/work all the time so you'll still manually have to enter the code for entry/exit too.

I had the best experience with your employee name Chris. When I talked to the customer service…read moredepartment on Friday, I must've misunderstood because I thought they told me that the office closed at six on Saturday. I arrive there at four and Chris was literally locking up the door. I was about to cry because I had a truck full of my belongings that I needed to put into my storage unit that I had set up online. He was so kind and he told me to come in and he allowed me to move my stuff in even though it was after his hours to go home. He is extremely knowledgeable about the storage industry and was absolutely very helpful and again very kind. Because I had made him late, I offered to give him money to buy dinner, and he flat out refused. he said this is his job and it was no problem. I can't say enough wonderful things about Chris. My day had been very stressful and was hilarious. He actually kept me laughing when I felt like crying. I only leave reviews when I have something good to say about someone, because in this world that we live in now, there is always negative things to say about anybody and everybody. I hope this gets to the corporate office because you really need to know you have an employee who did an outstanding job and went way beyond the call of duty. Thank you for your time. Regards, Sharon

Mice defecated and urinated over everything I had, after only being there for one month. I even…read morebrought my own plastic pallets and whatever did not fit in a plastic container was clean and organized when I originally moved in. As compensation they only provided 1 months free rent - I had my unit from June until January and after knowing about this problem the entire time, not only did I not get my check until December, but they never mentioned how they were going to FIX their mice problem. I also had to personally drive to the office to pick up my reimbursement check, because maybe mailing it would cost too much or something. (?) In the end, I lost hundreds of dollars of personal belongings, kids toys, items of attachment, and I had to personally clean off all the mice droppings off my stuff on MY OWN DIME. The smell in the unit was absolute awful my last day there.

This is the most perfect location for me. The staff are wonderfully nice, knowledgeable, courteous…read moreand most of all very professional. They have been very helpful in assisting me in making a decision based on not just the quantity, but incorporating the future needs. If you are looking for a clean storage facility with helpful and wonderful staff, this is the location for you.

Very disappointed. The lot was not plowed 2 days after snow. I fell twice trying to unload vehicle…read more I tried to call corporate office and was hung up on.

Great location and awesome management, Bridgette Woolridge made the process fast and easy, got a…read moregood deal and a nice unit for riding season. This place is fantastic.

So raising the price randomly because they feel like it is apparently their business model if you…read morelook at reviews from other Cubesmarts. Knowing that the cost and effort once moved in will more or less trap you there. The disclaimer that the rate isn't guaranteed doesn't change the fact that I've only been there 5 months AND FOR 2 MONTHS I couldn't use it through most of the winter because the entry keypad was completely frozen in the morning and the driveways were uncleared of snow and ice and you have to u-turn to get out so I couldn't even ACCESS the space that I have now received 30%!!! increase after 5 months. It's dishonest and unfair since there is a significant cost to relocate and they know it. I don't recommend, don't be fooled by the low entry rate - the increase is not insignificant. Go with a place that tells you exactly what you will pay upfront first because at least then you are dealing with an honest company that deserves your business. Adding that I think I am filing a complaint with BBB because raising the rent 30% after 5 months knowing that moving is a costly and time consuming task is actually more than just jerky it's deceitful and a bait and switch.

Terrible. My unit flooded then froze solid with about an inch deep of water through out. Gutter…read moresystems broken off and almost impossible to get a vehicle in and out of, especially in the winter. When they plow they would plow the snow high in front of the doors where it would freeze and make access extremely difficult. Never again.

Do not recommend this facility. I received a text today stating that the lock was missing on our…read morestorage unit and they put on a temporary lock. We rushed over to find that over half of the items in the unit had been stolen. I called the office number. They were of no help. He said to call and report to the North Aurora police and to contact my Homeowner's insurance. No apology. He said that other units had been broken into as well. Very minimal security there. There was a man who appeared to be living out of his unit there at one time. He would sleep in a van parked outside of his unit. He also had old appliances outside of his unit that sat there for days and he had an extension cord hooked into the facility's outlet. We reported this and they disabled the electrical outlet we noticed the next time we went there. Very poor management!

Came in to pick up an online order for moving supplies. Skyler was great at helping me throughout…read morethe visit making sure all the supplies were correct. Very smooth operation and great overall customer service. Thank you Skyler!

5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul…read morein Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

I was hesitant to store my possessions in a storage unit but it was so easy. You can come and go…read moremost hours of the day with your code, it's to get in and out quickly, they're nice, I love it -Lydia

I've rented here (for far too much longer than I should have), but I will say that their prices…read morewhere fair and their customer service was spot on. I've never had an issue.