The owner reached out to explain there was computer trouble. He said the issue was resolved and my…read more75% discount for two months is now in effect. I'm assuming the rate that was advertised alongside that will be in effect as well. Thank you for your attention to this important matter.

I've given Metro Self Storage of St. Charles a five-star rating before this comment because Joan…read morehad a great customer service and she kept the place clean at all times. Though the storage is pricy, I felt safe keeping my belongings there until earlier today. Today, October 31, 2023, at around 10:35am, I came in the office to tell a male staff there that I smelled cigarette smoke last night, October 30, 2023, at around 6:48pm. He said that if they did not smoke inside, they can't really do anything about it. I said that I smelled it on my way out. And the door to go inside after the garage automatically opens, and the smell would go all over inside. He got agitated and told me that he cannot stop anybody from smoking. Then, asked me what I think about the corporate would do. I asked him back to find out for me because I normally get reactions if I smell or inhale a cigarette smoke. Luckily, I only had a headache after we left and a tight chest later that night. I had to ask my son to drive halfway because I was not feeling well after I smelled the cigarette smoke. Because he did not show concerns or find out if he or the corporate can do something about the cigarette smoke smell, I said that I am done arguing. I was not really arguing and I should not have said that to him because I was calm until I said that word to him. After that, I walked away from him to get out of the office. Then he said, "Sound good to me." I said that it is not because I am a paid customer. I went back inside the office to ask for his name, but he said that he can't talk to me because he's on the phone with the corporate, yet he responded to my question. I was waiting for a bit, but he would rather stay on his cellphone with the corporate. From the male staff's behavior today, I did not feel safe going back there even if I am paid until January on both of my units. He is the reason why I gave one-star rating today. I can't wait until Joan will come back. I hope that the corporate will hire people like Joan. I love her so much for giving me guarantees that I will be safe going in and out of the storage building, keeping my belongings there, and making me feel comfortable with her cleanliness.

I stored a car here over the winter. Check-in had an unexpected surprise: I was required to buy one…read moreof their cylinder-key locks. They brought this up after I had done almost all the paperwork. Clearly it was a new requirement because my trusty padlock would have worked just fine on the latch the unit had. Mid-winter I went to access my storage unit. Some plow had been by after a previous snowfall and heaped the snow up hard against the doors of all the units on my side of the driveway. It was utterly impossible to lift the corrugated door. I went to the office and there was a brand-new sign in the window saying the only removed snow "within 18 inches of the doors." Well, that was certainly not true--they had pushed snow from the middle INTO those last 18 inches, at least on my side. Probably they meant they DON'T remove snow within 18 inches, but that's not what they wrote. And even if they had written what they meant--and even if they informed me before I rented, which they DID NOT--packing the snow up against the doors would still be inexcusable. The staff in the office did nothing to help me, except offer me a shovel... if I left a security deposit. The owner refused to answer my email and the on-site staff would not give me a phone number. ** DO NOT USE if you want access in the winter!

I have had great experiences with Next Door Self Storage. It is a new facility. All of the units…read moreare fresh and clean. The people at the front desk have been very helpful in helping me decide what size units to choose. Their prices are very reasonable and the location, which is right on Route 31 near the entrance to I-88, is ideal. I have had great interactions with the people there, even having one of them help me in an emergency situation. Five stars for Next Door Self Storage.

DO NOT RENT FROM THEM - Classic "Bait and Switch" scam…read more Having two kids in college, we have rented several storage units short term, and NEVER had a rate increase over the 4 to 8 month rental period. We rented a storage unit on 1/4/2024 for a monthly rate of $60.80 and told them that we would have the unit until at least September. Less than 90 days later (3/28/24) we received a notification that our rent was going to increase on 5/4/24 to $121.60. More than double. I contacted the rental office, and they were also surprised, stating "this is corporate billing" and "they usually do not increase the rent for at least 6 or 7 months". He said he would call corporate and request that it be reduced to the original rate for at least 3 more months. 4/4 - received a call back that they were able to get the rate reduced to $104 starting 5/4/24. My response was this is completely unacceptable and we will be moving our items out of the unit prior to 5/4. This is a complete scam and classic bait and switch. I could have rented from many other locations that had prices similar. Their current website states, $69 (10x10) for the month. The representative told me that would not apply to you, because you are already a customer. I will now need to rent another truck to move to a different storage unit, which is expensive and time consuming and had I known their business practices, we would never have rented from them. Their website has over 100 (5) star reviews. I tried to write my own review to make other potential customers aware, and their on-line support stated, "that you cannot post a review on our website, we pull reviews from various social media sites and share them on our website". For us, this has been a very costly mistake. Additionally, many individuals who need to rent a storage unit may not be in the best financial position. And to allow people to rent a unit at a given price and then double it less than 90 days later is appalling.

The good: Is it storage? Yes. Metal, doors slide up and…read moredown, you get a lock and keys, and there are usually push carts available. It is gated and the code usually works on the first try. The bad: Temperature controlled is construed liberally. It was COOLER outside when it was in the upper 80s. So not great when you are moving and already bound to get sweaty. The ugly: Even if you are in a hurry to store, do yourself a favor and do more research or get what you are expecting here in writing. Find a storage location where the rate you are QUOTED will be the rate you PAY. We rented here at $73/month, an amount they will later tell you is "promotional". This will be after unilaterally increasing your rate to nearly double after sending "notice" by snail mail (never received). Yes, customers expect rate increases. Yes, this typically is in excess of actual inflation. But taking advantage of a "rate increase" as a way to nearly DOUBLE the price is scandalous. Kevin Laskowski, the manager I spoke with, assured me that a refund of that non-noticed increase was "not possible." But he also says this is the typical practice across the country. As an interior designer who rents another unit and whose clients have also used them (plus one more for a charity for more than a decade), I can tell you that I've never seen a practice this slimy before. Note that when you vacate a unit you receive notification by text, so it is possible to give notice that someone might actually receive. But that is not what happens when they want to silently and exorbitantly increase the rate (and maybe hope you don't notice on your credit card bill). Unfortunate lack of ethics in such a simple and profitable business.

Came in to pick up an online order for moving supplies. Skyler was great at helping me throughout…read morethe visit making sure all the supplies were correct. Very smooth operation and great overall customer service. Thank you Skyler!

5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul…read morein Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.

A Big thumbs up to Zippy Shell. We moved back in June and had some larger items that we wanted to…read moresell. We stored them with Zippy Shell. The whole drop off and pick up was smooth, the owner Todd was on time and explained the costs clearly, no hidden fees. Over the last several months I 've had to get in the unit to sell some items and Todd and his team have been very flexible in helping me. I would recommend them to anyone looking for an easy way to store their items at a very resaonable price.

I have to tell you that from start to finish this was by far the most professional storage and…read moremoving company I have ever dealt with. Upfront, honest, reliable and most of all flexible. It took me a few searches to find this company but I am glad i did my homework on the other companies that seemed to be all over the board on costs and hidden fees. They really do think of everything and if you think you don't need something and forget that you do, they have a container attached to your pod with everything you can think of inside for your convenience. I hate moving so this really helped. I If you are lucky you will deal with Todd. A total pro.

Great facility- clean, friendly, well lit and easy to get in and out of. We needed to add another…read moreunit and they were super helpful about showing us our options.

Roughly 4+ years ago we had an urgent need to store some belongings that were inherited and these…read moreguys were great in getting that set up and thankfully they had availability for the size that we needed. We ended up using the unit for more than just what we received which was super helpful. However, recently we've been able to sort through and sell-off/donate the items we had stored and our needs have caused us to stop, however, throughout the entire time, everyone we dealt with were fantastic including times when they needed access to ensure fire suppression systems were tested and working. I felt that all of my belongings were safely being secured.