Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.

Very convenient very friendly but got way too expensive. monthly rental rates kept rising and one…read morehit $225 a month for a single spot it was time to move.

Used to love All world storage. Now owned by storage sense... prices rose twice in a couple of…read moremonths. Trailer was hit by a neighbor and they did nothing to help in the matter. Horrible communication. Trailer is damaged and nothing was done. Will never store here again.

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

Mice defecated and urinated over everything I had, after only being there for one month. I even…read morebrought my own plastic pallets and whatever did not fit in a plastic container was clean and organized when I originally moved in. As compensation they only provided 1 months free rent - I had my unit from June until January and after knowing about this problem the entire time, not only did I not get my check until December, but they never mentioned how they were going to FIX their mice problem. I also had to personally drive to the office to pick up my reimbursement check, because maybe mailing it would cost too much or something. (?) In the end, I lost hundreds of dollars of personal belongings, kids toys, items of attachment, and I had to personally clean off all the mice droppings off my stuff on MY OWN DIME. The smell in the unit was absolute awful my last day there.

company thinks customers are its piggy bank and raising 4x inflation is normal way to do business…read more simply wouldnt think twice to double your rent over a few years office managers turn over regularly so new person, new incompetence i would tell you to run not walk away this company exists to make as much money as possible off its customers they arent here to play its part in society. they want to take your money period.

Just rented the currently last available unit. (10x10) The…read moremanager was friendly and explained their policies and that they are generally not responsible for damage that could occur and you would need your own insurance. They rent on a month by month basis but there was an option to pay for an entire year. While the website says the types of payments they accept does not include CC the manager said they can but they charge the customer the CC fee they would be charged and they let you know that up front. The price is reasonable and it was stated that it only goes up yearly. So as of now I am quite satisfied with the place and a bonus it that it is only a mile a way. Despite what Yelp says about where I am located, I really do live in Aurora, IL

Great self storage facility that is actually affordable. I was able to store my RV here during the…read morewinter months for only $60 a month with no long term contract. Easy access to i88. The parking lot is well lit and fenced all around. The manager lives on site and is always. I plan on using them from here on out. Very pleased.

A Big thumbs up to Zippy Shell. We moved back in June and had some larger items that we wanted to…read moresell. We stored them with Zippy Shell. The whole drop off and pick up was smooth, the owner Todd was on time and explained the costs clearly, no hidden fees. Over the last several months I 've had to get in the unit to sell some items and Todd and his team have been very flexible in helping me. I would recommend them to anyone looking for an easy way to store their items at a very resaonable price.

I have to tell you that from start to finish this was by far the most professional storage and…read moremoving company I have ever dealt with. Upfront, honest, reliable and most of all flexible. It took me a few searches to find this company but I am glad i did my homework on the other companies that seemed to be all over the board on costs and hidden fees. They really do think of everything and if you think you don't need something and forget that you do, they have a container attached to your pod with everything you can think of inside for your convenience. I hate moving so this really helped. I If you are lucky you will deal with Todd. A total pro.

Great place to store your things if you are moving and your new place isn't ready for you to move…read moreinto yet.

What truly stood out was Tiffany Adam's customer service. She went above and beyond to ensure I…read morefelt comfortable and informed every step of the way.