Do not recommend this facility. I received a text today stating that the lock was missing on our…read morestorage unit and they put on a temporary lock. We rushed over to find that over half of the items in the unit had been stolen. I called the office number. They were of no help. He said to call and report to the North Aurora police and to contact my Homeowner's insurance. No apology. He said that other units had been broken into as well. Very minimal security there. There was a man who appeared to be living out of his unit there at one time. He would sleep in a van parked outside of his unit. He also had old appliances outside of his unit that sat there for days and he had an extension cord hooked into the facility's outlet. We reported this and they disabled the electrical outlet we noticed the next time we went there. Very poor management!

Terrible. My unit flooded then froze solid with about an inch deep of water through out. Gutter…read moresystems broken off and almost impossible to get a vehicle in and out of, especially in the winter. When they plow they would plow the snow high in front of the doors where it would freeze and make access extremely difficult. Never again.

Great facility- clean, friendly, well lit and easy to get in and out of. We needed to add another…read moreunit and they were super helpful about showing us our options.

Roughly 4+ years ago we had an urgent need to store some belongings that were inherited and these…read moreguys were great in getting that set up and thankfully they had availability for the size that we needed. We ended up using the unit for more than just what we received which was super helpful. However, recently we've been able to sort through and sell-off/donate the items we had stored and our needs have caused us to stop, however, throughout the entire time, everyone we dealt with were fantastic including times when they needed access to ensure fire suppression systems were tested and working. I felt that all of my belongings were safely being secured.

DO NOT RENT FROM THEM - Classic "Bait and Switch" scam…read more Having two kids in college, we have rented several storage units short term, and NEVER had a rate increase over the 4 to 8 month rental period. We rented a storage unit on 1/4/2024 for a monthly rate of $60.80 and told them that we would have the unit until at least September. Less than 90 days later (3/28/24) we received a notification that our rent was going to increase on 5/4/24 to $121.60. More than double. I contacted the rental office, and they were also surprised, stating "this is corporate billing" and "they usually do not increase the rent for at least 6 or 7 months". He said he would call corporate and request that it be reduced to the original rate for at least 3 more months. 4/4 - received a call back that they were able to get the rate reduced to $104 starting 5/4/24. My response was this is completely unacceptable and we will be moving our items out of the unit prior to 5/4. This is a complete scam and classic bait and switch. I could have rented from many other locations that had prices similar. Their current website states, $69 (10x10) for the month. The representative told me that would not apply to you, because you are already a customer. I will now need to rent another truck to move to a different storage unit, which is expensive and time consuming and had I known their business practices, we would never have rented from them. Their website has over 100 (5) star reviews. I tried to write my own review to make other potential customers aware, and their on-line support stated, "that you cannot post a review on our website, we pull reviews from various social media sites and share them on our website". For us, this has been a very costly mistake. Additionally, many individuals who need to rent a storage unit may not be in the best financial position. And to allow people to rent a unit at a given price and then double it less than 90 days later is appalling.

The good: Is it storage? Yes. Metal, doors slide up and…read moredown, you get a lock and keys, and there are usually push carts available. It is gated and the code usually works on the first try. The bad: Temperature controlled is construed liberally. It was COOLER outside when it was in the upper 80s. So not great when you are moving and already bound to get sweaty. The ugly: Even if you are in a hurry to store, do yourself a favor and do more research or get what you are expecting here in writing. Find a storage location where the rate you are QUOTED will be the rate you PAY. We rented here at $73/month, an amount they will later tell you is "promotional". This will be after unilaterally increasing your rate to nearly double after sending "notice" by snail mail (never received). Yes, customers expect rate increases. Yes, this typically is in excess of actual inflation. But taking advantage of a "rate increase" as a way to nearly DOUBLE the price is scandalous. Kevin Laskowski, the manager I spoke with, assured me that a refund of that non-noticed increase was "not possible." But he also says this is the typical practice across the country. As an interior designer who rents another unit and whose clients have also used them (plus one more for a charity for more than a decade), I can tell you that I've never seen a practice this slimy before. Note that when you vacate a unit you receive notification by text, so it is possible to give notice that someone might actually receive. But that is not what happens when they want to silently and exorbitantly increase the rate (and maybe hope you don't notice on your credit card bill). Unfortunate lack of ethics in such a simple and profitable business.

I've been renting a storage space at the Batavia, IL facility for a few months at a rate of $158…read moreper month. Without any prior notice, my February payment suddenly jumped 50% to $238. When I contacted the facility, they claimed they had mailed me a notice--one I never received. They've since offered a "reduced" increase of 21%. But what about the agreement I signed for $158 per month, you may ask...? (see page 8 of the contract)? I also asked how much notice I'm required to give if I decide to move out so I don't incur a penalty. They told me: *Before February 30th if I'm leaving in February *Before March 30th if I'm leaving in March Immediately after hanging up, I received a text message confirming my "notice to move out" of space #-## on 03/01/2026--even though I had only asked a question about the process. When I called back to ask why I received that message, they said it was simply so they'd know I was considering moving out. If they can instantly text me a move‑out confirmation I never requested, it's hard to believe they couldn't have texted me about the rate increase they claim they mailed. I'll let you decide whether this feels like an ethical business practice. To be fair, the facility itself is clean, secure, and conveniently located. But the way they handle communication and pricing feels... less than transparent.

Life Storage has been a godsent. John has helped me so much and gone above and beyond to support me…read morehere. Storage here is convenient and incredible. I love their late hours and the way I can store with them and it feels like a garage I can pull up to instead of a lugging my farmer's market setup from my basement. Super grateful for them and their staff and highly recommend this place to everyone.

Just rented the currently last available unit. (10x10) The…read moremanager was friendly and explained their policies and that they are generally not responsible for damage that could occur and you would need your own insurance. They rent on a month by month basis but there was an option to pay for an entire year. While the website says the types of payments they accept does not include CC the manager said they can but they charge the customer the CC fee they would be charged and they let you know that up front. The price is reasonable and it was stated that it only goes up yearly. So as of now I am quite satisfied with the place and a bonus it that it is only a mile a way. Despite what Yelp says about where I am located, I really do live in Aurora, IL

Great self storage facility that is actually affordable. I was able to store my RV here during the…read morewinter months for only $60 a month with no long term contract. Easy access to i88. The parking lot is well lit and fenced all around. The manager lives on site and is always. I plan on using them from here on out. Very pleased.

Came in to pick up an online order for moving supplies. Skyler was great at helping me throughout…read morethe visit making sure all the supplies were correct. Very smooth operation and great overall customer service. Thank you Skyler!

5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul…read morein Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.

Mauro and his team were a great bunch to work with! They were nice, quick, yet careful with my…read moreitems. They put everything exactly where I wanted it and with no issues. And I could not beat the price! Good communication all the way around. I would definitely use Pay Less Moving again!

Mauro and his team were pleasant, arrived early, communicated proactively, and handled adjustments…read morewell. Their pricing was very reasonable, they assembled furniture expertly, and remembered where everything needed to go. Best moving experience ever!