Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

I have had a storage unit with them for years maybe even a decade by now. Stephanie has always been…read morewilling to work with me. Good size units for the value. Good people to do business with.

From the owner: At 10 Federal Storage, we firmly believe everyone deserves exceptional self storage in Elgin. We…read moreunderstand the significance of taking the utmost care of your belongings. That's why we provide a wide range of tailored amenities and services to ensure your peace of mind. Our storage units in Elgin are convenient and highly secure, offering the ideal storage solution. 10 Federal Storage is committed to delivering spotless, move-in-ready units and unparalleled customer service as a locally owned and operated storage facility. We take pride in offering a seamless storage experience that surpasses your expectations. For assistance, call us during our Customer Support Hours: Monday-Friday: 8am-6pm, Saturday: 10am-4pm, Sunday: 10am-4pm, EST.

I am being charged for a storage locker that my ex-girlfriend trying vacated, with manager Irene…read moreand assistant Chris being the last to access it. Despite reporting the issue, I am still being charged. Is it fair to hold me responsible for these charges? Afterward, I have been attempting to contact the district manager because my stolen items have not been resolved. Please be careful with this property until irene.Leaves don't trust this place. She even living on the property which I was told.No one's supposed to. P.S. i signed up with this lady irene and she told me you cannot rent their property unless you have insurance, no I find out I don't have insurance smh.

Last year I had some issues. I am a college student. This year, I met Mike. He was absolutely…read morewonderful. He is so helpful and thorough with his job. He and I connected and he was the best helping hand ever. 10/10 service and made my moving out process so easy. Thank you!

Don't get sucked into taking a unit just based on the $1 / 1st month, run the #'s based on how…read morelong you need it. It was $1 more to get a larger unit and pay reg. price than taking the discounted deal. The unit I got was a 10x10 inside & climate controlled. The unit was as described and clean. They provide the lock in the initial signup process. Employee was very nice and curious. Download the app, easier to open the game with a push of the button instead of remembering your code and possibly having to get in and out of the vehicle if driving a rental truck.

Smooth Transition! The unit is very very cheap versus the…read moresame sized unit in Hanover Park The $1 for the first month is a great deal. Get the App to open the gate and check your account.

Hi! I just want to follow up on my move out from the public storage space which was scheduled last…read more3/21/2026 at Elgin, Illinois. However, it was still active when I checked on the public storage online app and at the same time that there's also a scheduled payment this coming April 1, 2026. That's why, I set a different date on the public storage online app to move out today 3/29/2026 but unfortunately that I got a notification from the public storage app that my next payment will be on 5/1/2026 eventhough I already paid the rent payment which will due on 4/1/2026. My question is, when will be my last payment given that I already scheduled a move out date last 3/21/2026 but unfortunately my account was still active as it appears on the public storage app. And because of that, that I set another move out date which is today 3/29/2026 but here again that I got a notification that there's a scheduled payment on 5/1/2026. I need clarification about this matter about my final and last payment following my decision to move out last 3/21/2026- that's the date that I entered on the app to move out but the public storage app indicates that account was still active until today. And I was pressured today to set another date (3/29/2026) to move out from the public storage. Please help me to put my account inactive since I already set two different dates to move out, the first date was 3/21/2026 and the second one which is today, 3/29/2026.

I have never had a more pleasant experience dealing with the staff at a public storage facility…read more Paula is an absolute treasure and is the sole reason I will be doing business with this location. She has been so friendly, helpful, compassionate, and easy to talk to. During my time here, I witnessed Paula effectively managing several issues at once. Not only did she do a great job dealing with customers while the computer systems were rebooting and updating, but she also ensured everyone was well taken care of and left happily. Not only did she excel in customer service, but she also was cleaning the facility and ensuring the safety of us and our belongings. I highly recommend this facility for this reason. I can rest easy knowing that someone like her is there watching over the facility. It makes doing business here worth every penny.