I took my four kids here and ended up spending close to $200. I wouldn't mind paying that if the…read morefacility was clean and well maintained, but unfortunately it wasn't. We arrived right when they opened on a Thursday morning, so it wasn't a matter of the place getting dirty throughout the day. The facility looked like it desperately needed a deep cleaning. There was a dead cockroach on the floor, many of the surfaces looked like they hadn't been wiped down in a while, and the foam pit was especially concerning--the foam blocks looked old, dirty, and in need of replacement. For what admission costs, I expect the facility to be maintained much better. My kids still had fun, but the lack of cleanliness made it hard to enjoy the experience, and I don't feel the condition of the facility matches the premium price. On a positive note- the staff was very friendly.

After researching Urban Air, we decided to go all in and purchase memberships for our family. Three…read moreUnlimited memberships and about $730 later, we were excited to see if the experience would live up to everything it promised. The Good There is a lot to like about Urban Air. The variety of attractions is impressive and gives kids plenty of ways to stay entertained. Between the go-karts, free-fall ride, rock climbing walls, laser tag, elevated obstacle course, and trampolines, there is no shortage of things to do. The go-karts were one of the biggest hits of the day. Our kids absolutely loved them and would have happily ridden them over and over. They were easily one of the standout attractions and one of the main reasons we felt good about purchasing the memberships. Laser tag was another highlight. The arena is surprisingly large, and the equipment feels like what you'd expect from a dedicated laser tag facility rather than a side attraction at a trampoline park. It was probably my personal favorite attraction. Most importantly, our kids had a blast. They left excited and already asking when they could come back, which is ultimately what matters most. The Bad The biggest surprise came when we learned that some attractions included with the "Unlimited" membership are not actually unlimited. We discovered this when an employee marked our kids' wristbands to track how many times they had ridden the go-karts. Since the go-karts were one of their favorite attractions, it was disappointing to learn there was a limit on something they enjoyed so much. What made this more frustrating was that when reviewing membership options, the pass advertises "Full Attraction Access Included." Based on that wording, I naturally assumed that meant unlimited access to all attractions during a visit. Instead, it appears the "Unlimited" portion refers more to unlimited visits throughout the month rather than unlimited use of every attraction once you're inside. To be fair, there may be details somewhere outlining these restrictions, but during signup and while reviewing the membership information, we couldn't find anything clearly explaining which attractions have limits or how many uses are included. Greater transparency upfront would go a long way toward setting proper expectations. Fortunately, our kids didn't seem bothered by the limits, but it was still an unexpected surprise. The Ugly My biggest concerns involved safety oversight and supervision. The employees we interacted with were friendly and polite, but many appeared quite young, and there were multiple occasions where staff seemed more focused on socializing than actively monitoring attractions. This was particularly noticeable in the rock climbing area, where children were climbing 20+ feet into the air while attached to retractable harness systems. The equipment itself appeared safe, but active supervision is just as important. Another concern involved the free-fall ride. During our visit, the ride was out of service, but the exit gate was not properly secured. Because of this, children were able to enter the attraction area through the exit and begin accessing the ride before an employee noticed and redirected them. Thankfully the ride was not operating at the time, but it took a moment for staff to recognize what was happening. While no one was hurt and the situation was corrected, it reinforced some of the attentiveness concerns we observed throughout the visit. For a facility designed primarily for children and featuring several higher-risk attractions, supervision and securing access points should be top priorities. Overall Despite the concerns, we still had a positive first experience. The attractions themselves are genuinely fun, the facility offers a lot for active kids, and our children had an amazing time. Because we've already invested in the memberships, we'll absolutely continue visiting and will be interested to see how future experiences compare. It's possible that visiting on a Tuesday evening during the summer contributed to some of the staffing and supervision issues, especially since the park wasn't particularly busy. If I could give half stars, this would probably land around 3.5 to 4 stars for me. The attractions, especially the go-karts and laser tag, are excellent and delivered exactly what we hoped for. However, the lack of clarity around "Unlimited" membership benefits and the safety oversight concerns keep it from earning a full five stars. Urban Air has the potential to be a fantastic family value, but clearer communication and stronger attention to supervision would make the experience feel more aligned with the premium price of admission.

Came here for a school night which apparently is no limits. Cool. I don't know if this is a nightly…read morething or s Friday night thing but they have this cosmic, lights out play time after like 6pm? Soall socks are glowing and other things throughout then play area. Plus they kind of start playing club music. So nice change of pace. Kids are wild as shit and the referees don't bother with any behavior except the most egregious actions. Which i guess anything other than that may be impossible as most parents aren't helping watch their kids.

We had a really good time at Big Air Chandler! The staff was friendly, and there were plenty of…read moretrampoline options--some areas had TVs and others didn't. It's not an enormous facility, but there are still lots of different activities, especially for younger kids. The snacks weren't the best, but honestly, you don't go there for the food anyway Overall, it's a fun place for kids to burn off energy, and we would come back!

Elevate Trampoline Park is a fun place for kids. My son has been going here for years, off and on…read moreand always has a good time. You get a wristband that allows for 2 years of play. They've recently changed around a few things, which is good. We've also done a party for my son's birthday here two years in a row and they were both a great experience. They have booking availability online, where you pick date/time along with the package you're wanting based on the number of kids attending. We usually just pick the lowest one, which is 10 kids, to reserve the time, and then as the party gets closer, they reach out asking for a count of how many kids are coming & if you want to increase the # of pizzas and/or drinks. They're super accommodating if you let them know of any additions the day of the party as well. Before your party begins, someone comes to set up and they help you throughout, including giving out pizza and cake to the kids. Overall, a good time! If you're going regularly, the monthly pass is definitely worth it. They have tables and WiFi capability while you're watching your kids play.

3 broken/unrepaired attractions, torn rope hanging chains, and falling apart and filthy foam…read more BEWARE! Do not waste your money

Pro: Friendly instructors, small class sizes Con: Not a lot…read moreof communications, reg. fee increased without notification (although they claimed they sent it), facility is hot, instructors change.

This is my daughter's favorite summer camp! I've put her in a few different camps and she said she…read moreonly wants to do Aerial Ovation camp. The staff is also very responsive and helpful. I had a problem with the online portal. I texted them and got a quick response and got the problem fixed!

Love coming here with the kiddos! Such a fun place! We have been here a few times now:)read more

This place is somewhat clean, and when we walked in, we were not welcomed, as this was our first…read moretime at this park. I became sadly disappointed at the service of the young lady who was assisting us with the forms necessary for my 14-year-old grandson to jump. She was less than friendly and seemingly distracted by multiple children and youth running around, jumping onto the front desk, and playing behind the front counter. It only got worse when she allowed the children to access the front desk computer while about 2 or 3 of them sat on the counter navigating through whatever they were navigating on the front desk computer. My biggest alarm was, "Is mine or my grandsons' personal information being compromised?" The fact that this continued to occur for the entire 90 minutes that we were there was appalling. Then to finish off my distaste for the staff and their behavior they were rude to my grandson when TELLING him his time was up based on the color of his wristband, however multiple other children were hanging around and participating in the shenanagins at the front desk running around, jumping in the park and utilizing the front desk as a lounge chair to access the front desk computer, the very same computer that my personal information was stored in that had the same color wrist bands and came in around the same time as we did infact some of them were already there when we arrived. This was not a pleasant experience for me and has surely left a bad taste in my mouth about the staff here. Additionally, there was no staff in the jump area and minimal staff in the facility. It was definitely not the full 90 minutes that we paid for, and I would not pay for this again unless they trained the staff appropriately in how to be more customer-friendly. The way they approached my grandson, TELLING him to leave, was beyond rude and demeaning! To make matters worse, the staff allowed a kid without parental supervision to ride his e-motorcycle inside of the facility!

I went here when it was Gravity but it seems like Rush has since bought it out. Rush has done a lot…read moreof things to the place and it is much better than Gravity was. The main staples are still there - rock climbing wall, dodgeball court, jousting, basketball, gymnastic bounce/pit, and main trampoline area. The tall towers, harnessed trampoline, gravity wall, skywalk and miscellaneous arcades remain as well. But they've added a massive amount of climbing areas, general seating, and party rooms. The kid/toddler play area is pretty massive in itself - about as big as other places' main areas. But they'll they have a massive four level main climbing area. Truly massive. They also added an obstacle course that is pretty big and nice. The party rooms look very nice as well (previously you'd just have a table on the side). Here on a Sunday and they have the NFL games on for the parents. Lol. The bad. The bathrooms are crap. Either missing doors, without TP, or without paper towels. Floors are a bit dirty looking -could use a buffing clean. As for price, get the Groupon! Do not pay full price you schmucks. We literally bought ours while at the desk.

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

Me and my wife had a birthday party for my son and the service was amazing Dominick was awesome he…read morewas patient and very attentive, anything we needed he was on it, I highly recommend Dominick gets a raise, thank you for your service.

We have been coming to this fun place for the past few years. The kids love it a lot! There are…read morevarious different kinds of activities to play from sliding, climbing, trampolines until a ninja play. They also offer the birthday party group with the two hours or more as you wish. As a parent; I found this place is easy to keep an eye on your kids, safe and a lot of choices for them to enjoy their fun time!. This place could be very crowded during the weekend and late afternoon especially in the summer time. If you are looking for the fun spot for your kids and not sure where to go, come and check this place out!

Got a couple of free 1 hour passes from Her school…read moreFor finishing two reading logs for school... thought we would check it out... it's a little small and everything cramped together but not bad. This trampoline park is in the wal mart plaza and they open at 1... not 10am..

I took my son here for a playdate. Right off the bat, there was a Groupon. Winning! The employee…read morewas able to look it up by my name. I was impressed. The staff were knowledgeable and friendly. I appreciated it. The kids had a wonderful time. The best part, the facility was very clean and it did not smell like stanky feet. We also had some cheese fries and pretzel with fries. The fries were waffle fries and were really tasty. There were several things to do so the kids stayed busy the entire 90 minutes we paid for. They were worn out by the time we left and I was grateful for it.