We went there for the birthday party and everyone had a blast!…read more It's open large space, easy to keep an eyes on your kids while they are playing. This place could be crowded in the afternoon so make sure go there a little early if you can, so you have more space and less people around if that something you prefer! The staff there are super friendly and very helpful. Fast and friendly service. They also have snacks counter offer if you need a little break for the kids. Overall we had a great experience and enjoyed it a lot. If you are not sure where you want to go or try for indoor places -- it might be worth checking out th is place.

Two kids jumping with socks, $59 - lots of jump space, workers that seemed to be in their own…read moreworld. Two water bottles $7 No food or drinks allowed to be brought in. The kids had fun... but we're not allowed to order food after asking THREE times! I thought that was strange... Lots of Birthday parties... they have a membership ; seemed like a good deal for someone who brings their children daily, but we passed. Must sign a waiver with all your personal information required before jumping.

After researching Urban Air, we decided to go all in and purchase memberships for our family. Three…read moreUnlimited memberships and about $730 later, we were excited to see if the experience would live up to everything it promised. The Good There is a lot to like about Urban Air. The variety of attractions is impressive and gives kids plenty of ways to stay entertained. Between the go-karts, free-fall ride, rock climbing walls, laser tag, elevated obstacle course, and trampolines, there is no shortage of things to do. The go-karts were one of the biggest hits of the day. Our kids absolutely loved them and would have happily ridden them over and over. They were easily one of the standout attractions and one of the main reasons we felt good about purchasing the memberships. Laser tag was another highlight. The arena is surprisingly large, and the equipment feels like what you'd expect from a dedicated laser tag facility rather than a side attraction at a trampoline park. It was probably my personal favorite attraction. Most importantly, our kids had a blast. They left excited and already asking when they could come back, which is ultimately what matters most. The Bad The biggest surprise came when we learned that some attractions included with the "Unlimited" membership are not actually unlimited. We discovered this when an employee marked our kids' wristbands to track how many times they had ridden the go-karts. Since the go-karts were one of their favorite attractions, it was disappointing to learn there was a limit on something they enjoyed so much. What made this more frustrating was that when reviewing membership options, the pass advertises "Full Attraction Access Included." Based on that wording, I naturally assumed that meant unlimited access to all attractions during a visit. Instead, it appears the "Unlimited" portion refers more to unlimited visits throughout the month rather than unlimited use of every attraction once you're inside. To be fair, there may be details somewhere outlining these restrictions, but during signup and while reviewing the membership information, we couldn't find anything clearly explaining which attractions have limits or how many uses are included. Greater transparency upfront would go a long way toward setting proper expectations. Fortunately, our kids didn't seem bothered by the limits, but it was still an unexpected surprise. The Ugly My biggest concerns involved safety oversight and supervision. The employees we interacted with were friendly and polite, but many appeared quite young, and there were multiple occasions where staff seemed more focused on socializing than actively monitoring attractions. This was particularly noticeable in the rock climbing area, where children were climbing 20+ feet into the air while attached to retractable harness systems. The equipment itself appeared safe, but active supervision is just as important. Another concern involved the free-fall ride. During our visit, the ride was out of service, but the exit gate was not properly secured. Because of this, children were able to enter the attraction area through the exit and begin accessing the ride before an employee noticed and redirected them. Thankfully the ride was not operating at the time, but it took a moment for staff to recognize what was happening. While no one was hurt and the situation was corrected, it reinforced some of the attentiveness concerns we observed throughout the visit. For a facility designed primarily for children and featuring several higher-risk attractions, supervision and securing access points should be top priorities. Overall Despite the concerns, we still had a positive first experience. The attractions themselves are genuinely fun, the facility offers a lot for active kids, and our children had an amazing time. Because we've already invested in the memberships, we'll absolutely continue visiting and will be interested to see how future experiences compare. It's possible that visiting on a Tuesday evening during the summer contributed to some of the staffing and supervision issues, especially since the park wasn't particularly busy. If I could give half stars, this would probably land around 3.5 to 4 stars for me. The attractions, especially the go-karts and laser tag, are excellent and delivered exactly what we hoped for. However, the lack of clarity around "Unlimited" membership benefits and the safety oversight concerns keep it from earning a full five stars. Urban Air has the potential to be a fantastic family value, but clearer communication and stronger attention to supervision would make the experience feel more aligned with the premium price of admission.

1-Star Review -- Extremely Disappointed with Urban Air…read more I would strongly caution anyone considering an Urban Air membership to think twice before signing up and make sure you fully understand what you are getting into. My experience with Urban Air has been extremely frustrating. I have made three separate purchases with Urban Air, and I am including a picture showing those purchases as proof. Yet, despite having documentation of my transactions, Urban Air continues to tell me that they cannot find my membership. Here is the most frustrating part: myself and my children have actually been denied access to the venue, while Urban Air continues to charge me every month for this membership. So let me understand this correctly: You can continue taking my money every month, but you supposedly cannot locate the membership that I'm paying for--and meanwhile, my children and I are being denied access to the facility? That is completely unacceptable. The membership cancellation process is also extremely frustrating. It feels like the membership is designed to be easy to sign up for but extremely difficult to cancel or get resolved when there is a problem. There also appears to be no effective corporate office willing to step in and help customers. When I contacted the home office, I found the representatives to be extremely rude, dismissive, and unwilling to take responsibility for resolving the issue. Once you have signed up, it feels like the company simply doesn't care. I also want to specifically address Cordel at the Gilbert location. More than a month ago, Cordel personally promised me that he would help resolve my membership issue. I have made multiple attempts to reach him by phone and email since then, and he has yet to return my calls or emails. That lack of follow-through speaks volumes about the customer service I have received. I now have three documented purchases, ongoing monthly charges, no usable membership, and my children and I have been denied access to the venue, yet I still cannot get someone to take responsibility and resolve this. A membership should provide value and convenience--not leave customers feeling like they are being charged for something they cannot use while being given the runaround when they ask for help. Urban Air needs to do better. I would not recommend signing up for an Urban Air membership based on my experience. Be very careful before giving them your payment information, and make sure you understand exactly how the membership works and how cancellation is handled. I am posting the picture of my three purchases because I want other customers to see that I have documentation of my transactions, despite Urban Air continuing to claim they cannot locate my membership.

Took my grandkids here and they had a great time. I was able to find a Groupon which helped with…read morethe cost. You get wristbands when you get there that are color coded so they know what time you need to leave. I'm not positive but I think it's 3 hours. The kids asked to get a drink so I handed my car to the oldest (16 ) and 4 drinks were over 20.00, yikes. You also need to buy a pair of their socks to jump in. Can't remember the price. Kids had a good time and that's all that matters.

Came here for a school night which apparently is no limits. Cool. I don't know if this is a nightly…read morething or s Friday night thing but they have this cosmic, lights out play time after like 6pm? Soall socks are glowing and other things throughout then play area. Plus they kind of start playing club music. So nice change of pace. Kids are wild as shit and the referees don't bother with any behavior except the most egregious actions. Which i guess anything other than that may be impossible as most parents aren't helping watch their kids.

Elevate Trampoline Park is a fun place for kids. My son has been going here for years, off and on…read moreand always has a good time. You get a wristband that allows for 2 years of play. They've recently changed around a few things, which is good. We've also done a party for my son's birthday here two years in a row and they were both a great experience. They have booking availability online, where you pick date/time along with the package you're wanting based on the number of kids attending. We usually just pick the lowest one, which is 10 kids, to reserve the time, and then as the party gets closer, they reach out asking for a count of how many kids are coming & if you want to increase the # of pizzas and/or drinks. They're super accommodating if you let them know of any additions the day of the party as well. Before your party begins, someone comes to set up and they help you throughout, including giving out pizza and cake to the kids. Overall, a good time! If you're going regularly, the monthly pass is definitely worth it. They have tables and WiFi capability while you're watching your kids play.

3 broken/unrepaired attractions, torn rope hanging chains, and falling apart and filthy foam…read more BEWARE! Do not waste your money

This is my daughter's favorite summer camp! I've put her in a few different camps and she said she…read moreonly wants to do Aerial Ovation camp. The staff is also very responsive and helpful. I had a problem with the online portal. I texted them and got a quick response and got the problem fixed!

Pro: Friendly instructors, small class sizes Con: Not a lot…read moreof communications, reg. fee increased without notification (although they claimed they sent it), facility is hot, instructors change.

Fantastic place to take kids, well worth the money…read more Food was also great, staff was friendly all the way around.

Love coming here with the kiddos! Such a fun place! We have been here a few times now:)read more

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

Having 6 grandkids out of school for the HOT summer, it's imperitive to find indoor, air…read moreconditioned activities that they can burn off some of their energy instead of just watching TV and this place is THE PLACE. Very large, clean facility with plenty of activities fir all ages; trampolines, rock climbing wall, ninja course, small kids play area, various climbing challenge and one of the best indoor park/climbing/play areas around! Additionally, the staff (especially Madison) is extremely friendly and very helpful - Madison even brought out a prize wheel for the kids to spin. Plenty of comfortable seats for the adults while they are hanging out along with tables and chairs outside of their snackbar (which has plenty of options for snack or lunch). This place is a definitely Home Run for moms (and grandparents) to take kids of all ages for 3-4 hours or even all day!

Awesome experience here with our three year old grandson, who we had for the weekend. We have been…read moreto a few other indoor playgrounds, but this was, by far, the best. The main reason was the staff. They were really good with the kids and seemed to really like their job. There was a ton of activities for our grandson to do. It's one of the few times where he hasn't told me he's ready to leave 30 minutes after we take him somewhere. I really liked the ambience too. There was music playing, which provided a lively atmosphere, but it wasn't so loud that it was annoying. Every kid I observed was having so much fun. The highlight of the visit was when he decided he wanted to do the climbing wall. Because of his age, I was hesitant but he actually did very well, and the safety gear looked really secure. He loved the challenge. The entire facility was very clean, including the bathroom. We will definitely be going back! Thank you, Uptown Jungle

We have been coming to this fun place for the past few years. The kids love it a lot! There are…read morevarious different kinds of activities to play from sliding, climbing, trampolines until a ninja play. They also offer the birthday party group with the two hours or more as you wish. As a parent; I found this place is easy to keep an eye on your kids, safe and a lot of choices for them to enjoy their fun time!. This place could be very crowded during the weekend and late afternoon especially in the summer time. If you are looking for the fun spot for your kids and not sure where to go, come and check this place out!

I love slide, trampoline in volleyball and basketball and I just love going to trampoline parksread more

Skyzone chandler is extremely boring. Sure, there are things to do, but it is far less exciting…read morethen they make it seem online. And for as much as it's promoted, it's very small AND expensive. Two regular tickets are $60, and you're not even getting your moneys worth. I do not recommend.

This was a very good family owned company to work with when we decided to order our in-ground…read moretrampoline. We already had Green Forever ready to do some work in our back yard and I was able to find this local dealer for the internet's best in-ground trampoline. It was pretty easy to put together after the workers dug the hole perfectly as shown in the instructions. The owner, Tyler even helped me troubleshoot a few things and issues I had via text. Would definitely recommend. It's an AWESOME trampoline, my kids have spent hours on it each day they're able to.

FANTASTIC Service Was surprised at how quickly he responded, I literally emailed and had it order…read moreand delivered in a couple days. You won't be disappointed, great service and communicative. Thank you Jump Shack!!