Tried this place out for my toddler and she loved it. I appreciate that there are a few different…read moretoddler only sections. There is a lot of variety with things to do and it definitely fills up your time. I appreciate the seating around the activities for parents that are just observing. We ended up going back a couple days later and getting the annual membership. A couple gripes. The first time we went in, the people at the counter didn't explain anything to us. I had a bogo coupon that they almost didn't let me use. But they ended up allowing it, didn't explain the time limit or that wristbands, didn't point anything out. I obviously figured it out but it would have been nice to receive some information as first time guests. Also a little annoying that you have to use their grip socks. I specifically have grip socks for my daughter for different bounce places so I brought them but was told I had to buy them from them for $5. It's $5.49, actually, that I saw on the receipt. All grip socks are the same.

I bought a summer membership for my grandson And he goes there every day. The facility is clean and…read morehe gets to have fun with kids his age. He definitely gets plenty of exercise!

Of the trampoline parks in Phoenix, this is our favorite. It isn't the biggest, but it's the most…read morewell taken care of. We've been for a birthday and a single jump session and either way it's worth it! Plenty of seating for adults and easy to monitor kids no matter where you are!

Fourth attempt to come for a sensory Saturday and the Arcadia location was not open for it. Maybe…read moredon't advertise an opportunity for kids with special needs and not show up for it? Shameful.

Tasha and Haedeel are the best! They keep the kids safe and are always great to talk to. We…read moreappreciate them and all the staff at this skyzone. They make it enjoyable for everyone to play. My kids love coming here.

Stay away at all costs…read more If you purchase a monthly membership, be warned that they will not cancel it, will not refund you, and will tell you that this happens all the time (them failing to cancel memberships after telling customers they are all set). Around October 2024, we cancelled our monthly membership. The website was down, so we did so in person and were told we're all set and it's cancelled. It was in fact never cancelled and we continued to be charged until we cancelled the credit card itself in July 2026. We went in person to ask how and why this happened. We were told that this happens ALL the time (!!) and that our situation (~18 months of over billing) isn't even the worst they've seen (!!). They went as far as saying that often times someone will write down a name to cancel their membership, but then the person who is able to do the actual cancellation is never told what that name is for, so it never happens. (I'm still shocked that they blatantly acknowledged what a pervasive issue this is for them). After emailing corporate about the situation (as we were told to do), we were offered ONE MONTH of refund to cover ~18 months of over charge. That is crazy. We have continued to go back and forth and Sky Zone refuses to refund the money for a membership that was cancelled nearly two years ago. Absolutely wild behavior. Stay away at all costs.

My first ever visit was over the weekend but both of my kids have visited here fairly regularly for…read moreschool field trips over the years. My youngest child's friend had his birthday party here and we had a great time. Our party host was perfect. He was very friendly and social, had a great attitude, and made sure we were having a good experience. The overwhelming amount of negative reviews for this location has ensured that I will never visit on my own. I noticed that the vast majority of the staff are very young - like teens and 20-somethings. That does explain a lot of the customer service issues but does not excuse it. Our party host was the clear exception to this. I want to give a special shout out to him - Thank you River!! Some tips: If you want a quiet time with the place to yourself - visit during the week (Monday through Thursday). This will be especially true during the evenings and during the school year.

I went to Urban Air yesterday, and honestly, my experience was more unpleasant than enjoyable…read more Almost every employee we interacted with was rude, demanding, or seemed like they didn't want to be there. When we went on the go-karts, we only got about two rounds before we were immediately stopped, which was disappointing. Another issue happened while we were waiting in line for laser tag. We were standing there talking normally when a group of little kids behind us started screaming. An employee wearing a black uniform came over to us and told us that we needed to stop screaming, even though we weren't the ones making the noise. The employee then demanded that we get into a single-file line, which felt unnecessary and was handled in a very rude and demanding way. Overall, the experience felt frustrating because we were treated like we were doing something wrong when we weren't. I understand that employees have rules they need to enforce, but there is a big difference between enforcing rules and being rude or accusing customers of things they didn't do. I hope the staff can improve their attitude and communication because the park itself has a lot of potential.

Not my kids favorite place to be. The options were less for small kids & even the one that was…read morethere for 4 years old were not maintained well. I saw tripping condition over multiple places. Not the most comprehensively made kids play area and would not recommend for the price when there are multiple options on the same locality.

We spent two days this weekend at The Pickleball Space, which happens to be the neighbor (and has…read morethe same owner) to Stratosphere Adventure Park... We were there for a pickleball tournament my son was playing in, but my 11 year old daughter wanted to check out Stratosphere, so I joined her! We opted for the 90 minute open jump, which is $20.99 per person, but they also get you with the required Stratosphere Grip Socks which adds another $3.50, so essentially it was $50 for our visit not including snacks. We made our way around the trampoline park including some basketball, general jumping, running, parkour / obstacle course, climbing wall, and my daughter did the slide. 90 minutes was more than enough, although I can see why younger kids may want to stay longer for parties and such. Employees are nice enough although when we wanted a snack from the cafe, we had to wait a bit for someone to help us... All things considered, this place is spacious, clean, and a great way for kids and adults to get some energy out, but it comes with a cost!

This was our first time here and it was enjoyable. It happened to be on Labor Day 2026 so not sure…read morewhat this place is like on any other day. Everybody who comes here must sign a waiver, every adult in your group that is. You can sign the waiver using their kiosk system or you can scan their QR code near the kiosk and sign it that way. This place is like Chucky Cheese but much better. Lots and lots of interactive play for little kids: bounce house, wide length slides, trampoline, wall climbing while harnessed, video games, and lots of open space running around in this large facility. We mostly saw kids from pre-k to about middle school age. This place gets loud and crowded so make sure to always keep track of your kids as there's lots of areas for them to explore here. We came here for my nephew's 3 year birthday and he loved it. He loved it so much, my nephew immediately started crying when he was told that it was time to go home. I read some other people's reviews that weren't as positive as this one. Feel free to ignore those, they're just coming from individuals experiencing karma from poor life choices: bad divorces, estranged friends and family, ultra low self esteem, financial mistakes, untreated mental health, etc. Those people need a check up from the neck up. Give those anger magnets some space and let them work things out on their own. This place is Yelp approved !!!!! I highly recommend Uptown Jungle Fun Park. If you want a fun place for your children in Phoenix, this is a guaranteed spot they will enjoy.

DO NOT BOOK YOUR PARTY AT THIS LOCATION THE MANAGMENT AND TEAM ARE HORRIBLE!!!!…read moreI am writing to express my extreme disappointment and frustration regarding the way my granddaughter's birthday party was handled at your location today. Despite arriving 15 minutes early as requested, we were not given access to our private room until five minutes before noon, leaving us no time to set up or decorate. Guests arriving were made to wait between 10 and 15 min before being checked in. Although your brochure clearly states that the private room is for 120 minutes, staff began aggressively cleaning the room and removing decorations and paid-for beverages at 1:40 PM. while my granddaughter was opening presents and all guest were in the room. They made her and her friends move so they could take the tablecloth which we supplied. When we pointed out that our time should run until 2:00 PM, an employee named Shawn was incredibly rude, condescending, and even laughed when I mentioned the poor service. He then stood behind us making rude remarks like "you are now 3 min over your room time) it was 148pm. While my granddaughter was being rushed to open her presents and get out. By the way they rushed us out so fast that they didn't even give her Swag bag we had to ask for it. And it had no T-shirt Furthermore, we were met with significant hostility regarding opening presents. While your own materials state process #3, that food, cake, and presents will be waiting in the room, the manager, Jazmine, argued with the mother of the birthday girl, claiming presents were not allowed. Even after we showed her that your literature only recommends against it to save play time, the staff continued to be difficult. We were eventually forced out of the room at 1:50 PM while my granddaughter was still in the middle of opening her gifts. We left the room rushed after management and employees made the party as uncomfortable as possible. At of the end of the party I was greeted with more hostility and rudeness by Shawn. So I said to him when the handed the gratuity sheet that because of the way were we treated. I would not be leaving a tip. Shawn exact words were "OH NO" while laughing. I do understand how the staff acts is because that is the managers style Rude and condescending. The lack of professionalism and the contradictory policies made what should have been a special day very stressful.

Extremely frustrating cancellation and refund process We…read morebecame members over the summer. When I asked how easy it would be to cancel, I was assured it was very easy. When the time came to cancel, I called and was suddenly told I had to download a form, fill it out, and email it back. Fine -- I did it. Then on the day of the billing cycle I was charged for September. I emailed and left a voicemail. Four hours later I got a reply saying my membership would continue through the end of September... with zero mention of a refund. I called again and was told only the manager could process a refund, and that she would call me back at 2. I specifically said I did not want to wait around all day for a callback. I was told that was the only way. No call ever came. I had to call back myself. The manager (Riley) then asked for my full card number over the phone to issue the refund. Extremely inconvenient. Later I checked and the refund was only half the membership amount. When I called again, she said she "wasn't sure of the amount so she just returned whatever she decided." We had been on the phone together -- she could have simply asked. I had to give my card details a second time and go through the whole process again for the remaining balance. I am blown away by how this business is run. On top of the cancellation nightmare, regular visits have shown ongoing issues with underage employees and the AC frequently not working. Would not recommend.

This place has really gone downhill. Brought my grandchild here early, when it's just the small…read morekids, very crowded with larger kids, that were running into the little ones. Some of the mats had holes and tears in them. Will be checking out Slick City The 1st 2 photos are from KTR UPDATE Today we went to Slick City, oh my, what a change. First and foremost, it's clean! It's cheaper for the little ones, and they have their own area to play. We will be back!!

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

Having 6 grandkids out of school for the HOT summer, it's imperitive to find indoor, air…read moreconditioned activities that they can burn off some of their energy instead of just watching TV and this place is THE PLACE. Very large, clean facility with plenty of activities fir all ages; trampolines, rock climbing wall, ninja course, small kids play area, various climbing challenge and one of the best indoor park/climbing/play areas around! Additionally, the staff (especially Madison) is extremely friendly and very helpful - Madison even brought out a prize wheel for the kids to spin. Plenty of comfortable seats for the adults while they are hanging out along with tables and chairs outside of their snackbar (which has plenty of options for snack or lunch). This place is a definitely Home Run for moms (and grandparents) to take kids of all ages for 3-4 hours or even all day!

This location needs to be SHUT DOWN! Over the past few years…read moremy kids have been hurt at this location. Someone needs to do a safety check because rusty nails and screws should not be sticking out. Both incidents with my kids have happened due to a nail or screw being exposed. The have raise their prices within the past 5 years and no updates to this location or renovations have been made. They are running this location to the ground

Not a very well-maintained kids' fun park. The arcade games are a decade old and even the steering…read morewheel did not work and the machine wouldn't give the change back so we had to play many games with the broken steering wheel just to finish the credit. The trampoline has many safety hazard issues as in my attached pictures & certainly they are low in staff count to keep an eye on the things. I wouldn't recommend this place.

Took my grandkids here and they had a great time. I was able to find a Groupon which helped with…read morethe cost. You get wristbands when you get there that are color coded so they know what time you need to leave. I'm not positive but I think it's 3 hours. The kids asked to get a drink so I handed my car to the oldest (16 ) and 4 drinks were over 20.00, yikes. You also need to buy a pair of their socks to jump in. Can't remember the price. Kids had a good time and that's all that matters.

We just had my daughter's 8th birthday here. While the facility is large and fun I was very much…read moreless than impressed with the staff. Check in was chaotic, we got there before 2 and the by the time her party was checked in it was almost 2:20, I had to chase down our party host for everything and try to locate her, I went to the front and asked for help and was told to just wait for her and if she didn't come then they would radio her, I had to ask when I should gather the kids, I had to ask for our cake,, there was zero guidance in timing, we hardly saw the host, the two extra pizzas I ordered came out far after the kids had eaten and I still paid 330 dollars to essentially run the party myself. Would not recommend for a birthday party at all. When I mentioned my concerns to the manager I essentially got a got it I'll talk to the host, but do you wanna tip her? Worst 330 dollars I've ever spent.i also had to call to verify my party details 5 days before the event because no one had reached out to me.