WORST PARTY EXPERIENCE I'VE EVER HAD -- DO NOT RECOMMEND!…read more
I should have trusted my gut and booked my son's birthday party somewhere else. The communication was nonexistent, the room was filthy, our attendant was rarely around, and I spent most of my son's birthday setting up and cleaning up instead of enjoying it with him.
Before booking, I called and left at least five voicemails asking about available spaces and what was included. I finally reached someone who told me the only available option was the private party room on October 11. I booked for 10 children and asked about party packages and orange, white, and black decorations. I was told someone would call about color options. The employee explained that Cece, the party coordinator, was unavailable. I was quoted a total and prepared $500 in cash for the day of the party.
No one followed up. During the week of the party, I called to confirm. The employee seemed confused, asked coworkers about reservations, then simply told me I was all set and hung up. I called again asking for Cece, but she was unavailable.
Finally, on October 6, I received a voicemail confirming the reservation and informing me that my requested colors were unavailable. The message also mentioned a package I had never selected, despite being told only one space was available when I booked. I called back and explained I would bring my own orange tablecloths, napkins, silverware, and cups, so I did not need the gold package.
Upon arrival, we were told waivers had to be signed before setting up. The room already had blue tablecloths and napkins stuffed into tiny 4-ounce plastic cups. I reminded the attendant that I had called ahead about bringing my own supplies. She told me to remove theirs and cover the tablecloths with mine. She helped with one table, then left me to do the rest alone. My family eventually arrived and helped finish.
The room was also filthy, with green frosting smeared on seats and grease left behind. We had to clean it ourselves with baby wipes.
About 30 minutes into the party, I finally completed the QR-code waiver process. The attendant then informed me we had to be out promptly at 1 p.m. because another party was scheduled afterward. I noticed an upstairs gallery with multiple empty tables and asked about it. I was told it was reserved for parties, which was confusing because I had specifically been told those spaces were unavailable when booking. It felt like I was unnecessarily pushed into paying for the private room.
When it was time to eat, guests had to leave the party area to refill their own water. Thankfully, I brought water bottles for the kids. It took approximately an hour and a half before our attendant finally brought out a single pitcher of ice water.
Because we were under pressure to leave on time, I rushed the birthday song and dessert so I could pack everything into my wagon and clean up for the next party. I didn't want to inconvenience another family, but I missed much of my own son's birthday because I was busy setting up, managing everything, and cleaning.
At checkout, I was told we had more than 10 children. I explained that we had 12 confirmed RSVPs, including my son, although some family members were too young to participate or simply watched. I was then presented with a bill approximately double what I had been quoted over the phone. To make matters worse, I was asked how much I wanted to tip our attendant. A tip for what? One tablecloth and one pitcher of water, with virtually no assistance?
I asked to speak with management and explained everything, including the lack of promised drinks, poor service, and unexpected charges. The employee apologized but said the party manager wasn't there and that Cece would call me back. I made it clear that the communication had been terrible and I wasn't holding my breath.
Our party was Sunday morning. I waited a day for someone to follow up. No one called.
The lack of communication, dirty facilities, inadequate supplies, absent service, confusing booking process, and unexpected charges made this an incredibly disappointing experience. A child's birthday should be about making memories, not managing problems the business should have handled.
Save your money and book somewhere else. I will never spend my money here again, even as a regular day visitor.