Awesome indoor play for young kiddos! Remove shoes and keep on socks. The lobby area gated from…read moreplay area. Parents can go into play area. Some Seating for parents too! Lots of cute play such as kitchen, diner, construction, cars, trucks, climbers, ball pits, and the other room as a space just for small babies and toddlers. The back room also has another ball pit, ride on toys, vanity, and dr play toys. Kept my 4 yr old busy for 2 hrs, could have definitely stayed longer! Bathroom in the back room too. While there, the staff cleaned and sanitized the toys every 15 mins, that is amazing and a non toxic cleaner too!! Very clean and organized. The staff organized the toys while cleaning and in between too.

My daughters love this place! The owner and staff are super friendly and it's always nice and…read moreclean. We've taken our kids here a couple times and decided to throw our daughter's birthday party here. They decorated the place perfectly and were amazing hosts. We will continue to come back and possibly have parties here in the future.

It's very cool and it's very cool. The people that people there are very kind. Also the food is gasread more

This place is so much fun for the kids. I have a five year-old and a near two year-old. We were…read morehere for a birthday party and had so much fun! The slides are fun for all ages. They have a small area for the little kids, they have a fun café with all kinds of food. It's a great, one stop shop for birthday parties, plan to spend a few hours because there's a lot to do here. Fun for all ages. parking is plentiful in the Plaza lot. It looks like a small place from the outside, but it's full of fun and its own little world on the inside. Give yourself a little time for the waiver because it takes a second!

Wow! What an amazing find! This place is perfect for your baby or toddler to come enjoy, escape the…read moreheat and hang out with other babies and parents! Everyone is so nice. They have a separate play area for 0-6 month olds and now that our baby is 10 months she's crawling around putting all the toys in her mouth. Thankfully they have a depository and they've thought of that to disinfect the toys. This place is well worth the drive, we will be back! Reasonably priced too! It was around $10 for two hours of playtime for our baby.

Very clean and always friendly. Despite being such a small space, it's organized in such a way…read morethat the kids can move freely. The climbing structure is clean and safe, and I love that I can see into all the corners. The activity changes monthly are great, restrooms are clean, snack area is easily accessible. Would get a 5th star if they posted somewhere online about when they're closed for private parties so we didn't waste the drive. But small request.

This place is just too cute and a great place for kids to get their energy out. I feel like it is…read morealways so clean and they are really strict with their shoe policy, which ties into the cleanliness. You can pay per visit or buy a punch pass. You don't have to purchase special socks, you just need to make sure they Do Not have grips on the bottom of them. The arcade is huge and gives kids a different avenue of play but of course it costs additional money. There are also plenty of places to sit. Our kids love coming here to cool off from the heat and have some fun!

This play place is fun for kids, but there are definitely some downsides. It's pretty expensive for…read morewhat you get, and my kids always seem to get hurt on the slide, which is concerning. I love that you can come back later the same day once you leave--its nice to have the flexibility. On the positive side, the kids' snack pack is a good price and a nice option if your kids get hungry while playing. Overall, the kids still enjoy it, but between the cost and safety concerns, I'm not sure it's somewhere we'd go to often.

The Play Factory is a play center that has been opened and under new management (in a revolving…read moredoor) in the Phoenix area for many years. It recently moved from Desert Ridge Marketplace to Superstition Mall in Mesa. Supposedly this move was because they "outgrew" their old place in Desert Ridge. I was cautiously optimistic because their old place was rather small. I let the Play Factory know ahead of time I was coming in to do a review on this day. We arrived 15 minutes after opening and the gates were still locked to the store front. Bummer. And, unfortunately, this place was even smaller than their old location in Desert Ridge. Much, Much smaller. When I reached out to the owners to let them know that we had arrived, they said they were late due to "unforeseen circumstances". Never an apology. We left and did not go in. I'm disappointed that once again this round of "The Play Factory" is less than satisfying and will not make a future visit.

Although trying to get a hold of somebody on the phone is impossible. The number is a cell phone…read moreand I'm assuming it's the owner's. Whoever it is, could use a tutorial on people skills! I ordered some stuff from Wish that was delivered to their location. I was able to pick it up and the employees were very helpful!

I reviewed back in 2022 so thought I'd update!! I love the new look and updates that have been…read moredone. The first time I gave 5 stars and this time I'd give it more if I could! It's so nice in this economy to have such a pleasant place to take our children that we can still afford. The staff are still very friendly and helpful and I am so glad we came! Thank you everyone!

I have loved coming here until today! I felt extremely unsafe here for both myself and my child…read moreon a Friday at 3-5pm. I felt like no one was working here to ensure safety and make sure kids were following the rules. There were giant "kids" running everywhere and knocking me and my child down. Kids were running up the slides, running into us coming down. This happened the entire time. The trampoline area was FILLED with large children (around over 20-30 I'm guessing) on each side playing dodgeball? Some girl purposely threw the ball at my face when I was just trying to grab my kid who ran in that mess!!?? Why is dodgeball being done during public hours? Why are over 100/200 lb kids pelting me and my kid with dodgeballs? How is this allowed?? If it's a game or a camp, why isn't it roped off?? Kids much older than 5 years old were in the toddler area. I stepped in wet sticky liquid on the equipment upstairs because kids are just running around with drinks and no one is stopping them!! I'm so confused why they have rules or employees if no one enforces them or seems to be working. No parents were watching their kids and the employees didn't seem to be paying attention either. Very worrisome. It was a free for all and even as an adult chaperone I felt very unsafe.