This is a review about take out, might be a little better sitting in. I am unsure if they were short handed, the woman seemed to be doing all the jobs- bartending, cooking and waitressing. There weren't many people there, although it WAS a Monday night. The food took longer than expected, not so much a big deal. I did enjoy that they used metal containers rather than styrofoam. I wanted the portobello mushroom burger but they were out if portobello mushrooms and the veggie burgers, so I got the chicken avocado, my friend got the Reuben. The chicken was small although seasoned well, it didn't fit the bun. My friend said the Reuben only had one piece of corned beef on it. Fries were soggy, but we did wait 10 min or so to eat it, so expected of take out fries. Overall, we were fairly underwhelmed. read more

The Hook and Ladder - Avocado Chicken without cheese - Bars Near Me - North Haven, Connecticut

I enjoyed happy hour with my friend. The beer was cold and yummy. I did not like the stuffed Porte bello mushroom at all. We split it and I took one bite and left the rest. The nachos were tasty and a huge serving. I would say enough for three people. I would go back and try some other options on the menu. read more

The Hook and Ladder - Bars Near Me - North Haven, Connecticut

Came here for a fundraiser. Just hot and cold appetizers and cash bar. Chicken wings with blue cheese were a little hot but delicious. The Fried calamari was tasty and did not need any cocktail sauce. Vegetable quesadilla, was also very good along with the cheese and cracker tray. Service was very good. The only negative was the decor was old and tired. read more

I loved my rum punch and the chowder was excellent perfect for the stop I needed to make and everyone was friendly.

I am pleasantly surprised with this "newer" restaurant -- inside of a hotel, this restaurant replaced an older one that wasn't my favorite. There are plenty of TVs for game watching and a well stocked bar. The cheeseburger is delicious, and all of our food came out exactly how we ordered it. I was nervous about the "B" health and safety rating. It seems accessible, has a unique firefighter theme, and the staff was very nice. Very clean. read more

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This was my first time at this restaurant. I found the menu to be limited. The only item that interested me was what I ordered, the blackened chicken quesadilla which was really good (3 of us ordered that) I unfortunately forgot to snag a picture . Other people with me ordered the portobello mushroom burger and the Stuffed Porte Bello Mushroom appetizer. They were all happy with their choices. Service was slow considering there were not many people there when we arrived. I gave three stars just based on limited menu. read more

What's great find. We started with stuffed mushroom. It was out of this world! We followed with fish and chips which was also very good. The owner is very hospitable and friendly. Clean, great food and amazing drinks. I recommend Falling of the Ladder! read more

The Hook and Ladder - Stuffed portobello mushroom! - Bars Near Me - North Haven, Connecticut

Sometimes Uber Eats has these deals, you say why not, but this time it was just okay. I enjoy real Italian food. Chicken Parmigiano was buy one get one free. It wasn't quite the bargain I had hoped for. The chicken was well done, very dark under the sauce. The sauce was spicy. Spicy Italian sauce? I was confused. The pasta was cooked well. The meal did not come with bread or salad. The restaurant was very nicely decorated and the customer service was good which is why I gave 3 stars. read more

I enjoyed eating lunch here. Drove by it the first time because the sign is hidden behind Best Western. I had the avocado, chicken, & bacon sandwich and it was fantastic. There was only a handful of other people in the place for some reason. I think perhaps it's a newer place? They'll need to get that sign situation fixed ASAP! Aside from the food being good, they had a good sound system as well with TouchTunes in the bar area. Being a musician, I really enjoyed that experience. Walking in, the floor was super sticky like a dive bar (not one though). They should shore that up, but otherwise the food was great, the server was fantastic at the bar, and the music was sounding great. Will be back if I'm in the area again. read more

A friend and I decided to try The Hook and Ladder for take-out. It's always exciting to try new places and after exploring the menu was looking forward to trying it out. The menu was fairly small but had a good variety of options. I decided on the Rueben (the Siracha spiked 1000 island sold it for me!) which was served with fries. The food came in metal take out containers with a fair number of napkins, cutlery, and ketchup. The fries were no longer crispy; however, that has been a typical experience of mine when it comes to take out. The Rueben was served between two slices of nicely grilled buttery rye bread with a generous portion of flavorful caramelized onion sauerkraut. My two issues with this sandwich were the meat and dressing. Despite the heaping portion of onions, it was served with only one slice of corned beef, and the Siracha spiked 1000 island was mild and nearly undetectable. My experience with The Hook and Ladder left me feeling disappointed and underwhelmed. read more

Quiet little bar, not much going on the night we were here but service was good and the drinks as expected..

We stopped in for lunch with family and friends because we were shopping in the area. Great burgers and flat breads. Bartender who waited on us was awesome. I would definitely go back if we are ever in the area again. read more

I took a six week class that was hosted at the Best Western Plus, so naturally The Hook and Ladder become my go-to lunch place during the class. Their menu is standard American and is overall decent. My usual order became their chicken quesadilla, which is one of the hardier quesadillas I've ever had. Their wait staff are very nice and stay calm and patient when met with a big influx of customers. My biggest complaint is that their kitchen pushes out meals at a painfully slow rate. So it's not the best place to go when you have limited time. read more

Amazing food and a perfect place to meet up with friends! Indoor and outdoor dining, pool tables, darts, sports on 20+ TVs... large space but cozy at the same time. The owner is very friendly and takes the time to check on how everyone is doing. This place has heart read more

I wouldn't say that The Hook and Ladder is a bad place to eat. I also wouldn't say it's a good place to eat. I would say it's...fine. Our burgers were pretty good, not the best, but good. My burger was overcooked. My wife and daughter seemed to enjoy their burgers. Our fries were mostly good, except my wife had a few that were actually raw in the middle. The wings were......fine I suppose. The BBQ tasted like cheap store bought BBQ Sauce. You couldn't tell the buffalo was buffalo it didn't have any sauce whatsoever, therefore no spice. I don't even know what was going on with the Honey Chipotle because I neither tasted honey nor Chipotle (although there was a little kick to them which is nice). With all that being said, the staff was very friendly, and the prices were not to bad. Lastly, I would go there again if I was in the area and craving a basic bar food joint, or if I was staying at the hotel it was attached to (which'll be literally NEVER because it's a best western...gross) read more

Went here a few months ago during the pandemic and had a wonderful experience, ordered takeout and a lot of it! The staff was helpful and packed all the food nicely to be sent home with us. Food was labeled and nicely packed and the best part it was fantastic! Great prices for a great selection of items. would def go here again! read more

Went for the first time the other night! My boyfriend and I loved the food! The staff was super friendly and helpful. Will definitely be back! Loved the interior, it looks like it was updated and new. My boyfriend was a fan of all the TVs too! read more

Dave and Matt were awesome! They went out of their way to get the Red Sox game on so we could watch it! So far as to sign up for a subscription to a channel they didn't carry!! The food was out of this world, a maple syrup vinaigrette for a side salad . Just delicious. Would definitely recommend this establishment as a stop! And they even let Mr. Higgins join us forBuffalo Chicken read more

The Hook and Ladder - Mr. Higgins enjoying his visit - Bars Near Me - North Haven, Connecticut

Has a good Steak salad. Meat was cooked as requested. Good selection of nationwide and local beer.

Visiting family in the area to cellibrate Christmas.My wife and I spent Christmas eve at the Best Western hotel next door.We were very pleased with our stay there.We got up with the birds Christmas morning and witnessed a glorious sunrise out the front door,it just kept getting better!Time for breakfast,We were expecting the usual modest low budget fair.We walked into the Hook and Ladder and were immediately greated by the gracious host Michael.Scrabbled eggs cooked to perfection,sausage,roasted potatoes,fresh waffles,fine coffee and more than I had room for.This was the icing on the cake for a very satisfying stay.Cant wait to return here to experience the fine dinner cuisine Im sure I`ll experience at the Hook and Ladder Restaurant,and I hope My new found friend Michael will be there too! read more

Service was slow because only one staffer working, BUT drinks good, food portions generous, and food was good! Enjoy it!

If you live in North Haven and cannot get in to a restaurant on a Saturday night, go home and make yourself a peanut butter and jelly sandwich. This place is the pits. read more

Hidden gem! Expectations weren't high as it's a restaurant in a hotel and was pretty empty, but we grabbed some food and drinks and were not disappointed! The rueben, Swiss mushroom burger, and Buffalo chicken flatbread were all amazing. On top of that, there was trivia since it was Thursday! Fun questions, free to play, and prizes! read more

Service was slow but the food was great. Would be 4 stars if they had some help, left the poor bar keep alone and she was running.

Good food, thank God Harry's is gone. Service okay. Hopefully NFL ticket comes there. Good atmosphere, need to get Harry's sign in front out. Would recommend read more