The waiter came over and greeted us and asked us what we would like for drinks. I ordered a Heineken, he says coming right up, then returns and says we don't have heineken. So I ordered an old fashion, sorry to say, very water down. My wife ordered a cranberry juice, also very water down. OK, on to appetizers or starters. My wife ordered the octopus for starters, and for our main dish, she ordered the linguine, and was asked would you like steak or chicken with that as if it comes with the meal, so my wife chose the steak, she chose to steak, however, when we got the bill, the waiter neglected to tell my wife that the steak or the chicken was $10 extra and did not come with the meal, the way he asked was would you like steak or chicken with that as if it does come with the meal. It would not have change the fact that she would've ordered the steak, but it would've been nice to know it was extra. I ordered the salmon.
Finally, the waiter comes out every all our food at once, I said to him shouldn't the starters have come first, and then, when you saw we were done eating that you would've brought our main course, he says, I assumed you wanted it all at once, I said to him, but the word starters means starters/appetizers, this is what you bring before the main course. That's why it's labeled starters. He apologizes. Wait, staff is definitely not properly trained, especially for the prices that are charging at this establishment the staff should be highly trained and be paying attention to the customers if they need anything. I'm sorry, but I don't know how you can confuse starters from the main course.
The Food, Ok, sorry to say, the food was very bland, did not have much taste at all.
As far as the ambience, the place is very beautiful inside, and has a lot of potential, but only if you get the right staff and management in there. The waiter told us that the manager will be by to talk to us and to see how we like things, we were there for almost an hour, Not once the manager come up and talk to us and ask us, how was our meal drinks were etc.
If this establishment plans on surviving, they need to get an experienced trainer in there ASAP to train the staff and Chief on how to wait on the customers and to season the food, and how to present the meals, when appetizers / starters are to be served, and when the main course is to be served. The prices they're charging here are very very high for the city of Waterbury, if they plan on surviving need to get their act together right away. So far I have seen 4 upscale restaurants in the past 10 years open in Waterbury and not one of them lasted more than 2 1/2 years because of the pricing, and keep in mind they had their act together. The food was fantastic, and the service was great. Unfortunately, this place is very inexperienced, but charging top dollar. I feel they're blowing away a Lotta good customers that probably won't come back due to the many mistakes that I am mentioning, Because of the lack of experience and training in the wait staff and the cook in the kitchen. Will I go back, debatable, let's see if they're still here next year this time. read more