I wish I could link this review to my last review of Lowe's in Hemet. I avoided Home Depot for years for both personal & political reasons. However after my last horrific experience with Lowe's , I had to swallow my principles & my pride. It is sad how few options we have anymore. That aside, the experience with Home Depot in this situation could not have been better. My item was in stock, & the woman who sold it to me was professional & pleasant. I regret not remembering her name. She looked African- American, but her last name was Hispanic. Home Depot offered to install & deliver in the following two days. When I explained that I needed a weekend delivery due to my job, they set me up on the NEXT Saturday. They called when they said they would. They showed up to install when they said they would. The installers were quick & clean, & they made sure that the unit worked before they left. They waited to make sure I was satisfied before leaving. This is in stark contrast to my experience with the local Lowe's. J cut up my Lowe's card & opened an account with Home Depot. I hope our future interactions are as pleasant. read more

I would give zero stars if I could. I have never been so insulted in my life. Just because I didn't completely understand the differences in what I needed to hook up a window air conditioner. How was I supposed to know that I needed extra foam sealer or why I would need it? That person Manny didn't have to yell at me like a maniac because I asked him to explain why I needed something that was supposedly in the box. He also didn't have to call me names. Yes I am a big girl but that's no reason for insults even if he was having a bad day. There used to be another guy there that used to help me get my mulch and flowers really nice but I haven't seen him since sometime in March maybe he's sick. Anyhow I hope he comes back but I left home depot today without my air conditioner and went to Lowes instead they were nice to me and it was easier. Usually the people at Home Depot are nice I don't know what happened today. read more

The service is approachable, friendly, and helpful here. It is like any other Home Depot though this one seems smaller (could be just me), but the selection is fine. Some prices are good here, but I always check online to see if I can get it anywhere else for significantly less. read more

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I usually visit this Home Depot a lot for my business and end up spending thousands of dollars here. Today, I sent one of my guys to get some wood, and they made him wait for at least an hour. I had to show up myself and ask for the manager. When I spoke to an older gentleman, who I was told is the one driving the forklift, he said he didn't know where the manager was and that nobody had informed him about my order. On top of that, he didn't even have a spotter to help. Honestly, this review is for that old man who doesn't seem to appreciate having a job. If you're in a rush, don't ever come here or ask that guy for help. read more

They have workers, but nobody was able to help us out. It seems like nobody knows what they're doing.

This was a poor experience for me. I live out of state and own a small rental in Hemet. We went through Home Depot thinking it was a reliable source for flooring, paint, wiring, etc. We paid for a company contracted with HD for a service that kept getting pushed back. They were not calling or emailing to keep me apprised of the status. When I called the store, the ridiculous circular voice mail greeting and directions made it nearly impossible to reach a human being at all, let alone connect with the correct department. Their voice mail hell is ultimately why I asked for a refund. A bid from a small local shop was a much better value, and no voice mail at all; they answer personally!!! No trouble getting through like HD! read more

Jacqueline was able to help us save money, she a real One I also went in to get copies of keys and got helped right away read more

they came to deliver a dryer and didn't do it properly it smelled like gas overnight the customer service rep was trying to send someone out two days from today. thank god for gas company because the senior citizens in this house would of sick worst service ever from home depot read more

I see this young lady working hard and garden. The poor thing is under the heat and she lives here all the time . I asked her name her name is. Jacqueline, very friendly and super helpful. I wish Home Depot would do something for her. At least she could go work inside for a little bit instead of torturing her outside whit this heat, she needs a break and raise . read more

Home Depot in Florida did not honor returning my paint when customer service said it was fine to return with a receipt as long as it's still stealed I'm sorry but they should have honor it this Home Depot is terrible never coming back to spend my money here again and I spend a lot of money here .. I will take my business to Lowe's never again Home Depot you lost a customer read more

the lady in the flooring department is so rude has been twice different times i went and she never enacts the get standards of customer service read more

This location is dirty, never appropriately staffed. Tried to return a brand new lawn mower that wont run but they do not have a tool to remove the oil or gas in it? They are home depot "well if we rented tools like the Murrieta store, we could help you!" So your gheto-dirty store can't help me because it's the ghetto, gotcha, Hemet Lowes from now on. I bought the $850 lawn mower there instead. Yelp, Everyone compains that you cannot give 0 stars, why not create Negative ratings too, stores like HD deserve it. I hope the manager is as miserable, as her job should make her. read more

Helpful and friendly customer service. I went today with my daughter to get 5 bags of 50 lb. Quickrete. As I was loading my car an associate by the name of Lathan (hope I got his name correct) noticed and came immediately to offer his assistance. It's refreshing to see some businesses and employees still value their customers by striving to provide excellent customer service. Anticipating our needs and being friendly goes a long way! Thank you again! read more

The Home Depot - 5 bags of 50 lb quickrete - Nurseries & Gardening Near Me - Hemet, California

Great store! Associate Adrian in garden helped me tremendously, he was able to assist me in loading my cart and helped me pick out multiple products as well. He is well educated in his department and so much help. Adrian even went as far as checking the back for an item that appeared to be out of stock! Multiple other workers walked by without helping, so I recommend if you are looking for anything ask for him. read more

This is the second time I have went out of my way drove multiple hours to meet their people to deliver my washer and dryer and fridge on both occasions they pull up do not call do not knock sit outside and wait and then they call their office and tell them that we never answer the door and leave. But they can't use the phone to call me to let me know that they're here.. they refused to return to deliver my items they keep pushing it back days after days after days after days, they have the worst customer service I have ever dealt with any company in history. I do not recommend this company to anybody who has a busy schedule and a real life because they will not accommodate to you. They do not care to accommodate to you. It's all about their pleasures. read more

Doing some updates at home and had to go pick up some various large and heavy items. On 3 separate occasions I asked for assistance and the guys said I will find you someone and walked away never to he found. But then Marty shows up and is willing to help, get a ladder for me so I could see the top side, answered questions and went above and beyond. As a female you can get lost in these stores and I normally dread going, but Marty restored my faith in decent human being. Thank you! read more

We are having our kitchen remodel since April 25 2022 we were told that meanwhile they are working on our kitchen we could use our kitchen they took the sink out on April 25 till now we have no sink can't cook because I don't have a sink they have not finish my kitchen every time we contact someone they never return our calls they give us the runaround never again will I recommend or have a project with Home Depot and they also damaged my wall. read more

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I had artificial turf delivered and there was an issue with delivery that Manager Joey resolved for me. He followed up with calling me when he said he would and restored my faith in Home Depot! His customer service was excellent! I appreciate this manager so much! read more

The Home Depot Check In Hemet location has a Outstanding manager/ employee name Luis - he went beyond what i expected to help locate an item i had order. It's not everyday that you receive this type of customer service. Hats off to Luis - he's employee of the year in my book read more

Worst service and returns order pick up and customer service Monday morning May 1, 2023. That doesn't mean every morning is like this but sometimes we need to remind people about customer service. read more

i had fantastic customer service with Brian and Angelica. They went out of their way to help me even though they had to help about five or six people that would interrupt as they were helping. They really need more people to be working around 5 pm in the evening. read more

Went in for a hose that had to be pulled down from the rafters, really helpful employees assisted. Went to do a price match for said hose, and come to find out they only price match with Lowes and not retailers like Target. Loss of stars for that but more importantly; this business supports racists like donald dumpf...so you get no money from me. read more

The Home Depot - Flowers - Nurseries & Gardening Near Me - Hemet, California

Melissa at pros desk and Manager Sourin together cannot complete a phone sale their lives depended on it. Instead of resolving the issue of Melissa's inability to to complete a phone sale, manager wants a conversation about any potential personal problem between me and Melissa. I respond with, " i'm not a therapist you can talk to Melissa about her personal life after my purchase is complete." Meanwhile several customers lined up behind me. Obviously a huge lack of training and customer service at Home Depot in Hemet. Pretty sad that Manager and employees personal problems come before customers at this store. read more

The Home Depot - Sourin manager - Nurseries & Gardening Near Me - Hemet, California

I'd probably just go to Lowes instead. Just picking up some stuff at customer service. The rep Oli decided to stay in the phone instead of helping the long line of people. read more

My husband, a Veteran and disabled person using oxygen was informed by a employee that the Home Depot in Hemet no longer has electric carts for their customer's use, thst they were all stolen. Why are they not buying new ones like the other stores do? Sad state if affairs for the handicapped trying to use your store. Shame on you. read more

Too difficult to order some items. The management on my town it's not too helpful. Used to be my favorite store. Not anymore. The store has improved and have better service but not as good as I personally needed. Ordered a front door installed and took over two years before Covid and never was done right. Ordered a mirrored closet door after Covid and have to return it twice. Ended hiring a private handyman for installation because the company the store recommended was terrible. On line it's a little bit better. read more

I would not trust Home Depot and especially this store to order appliances. If you must order from them, I recommend protecting yourself by using a reputable credit card company like Discover. The Hemet store refused to reverse the charges for a refrigerator order I cancelled. The manager, Luis, lied to my face and said they had no record of my cancelation. He did not realize the front desk had already provided me a copy of the order cancellation. Fortunately, Discover card gave me a courtesy adjustment (based on this documentation) in the amount of my purchase price. I must stipulate it was not a refund since Home Depot never reversed the charges. read more

The Home Depot - Copy of Hemet Home Depot documentation showing order cancellation. - Nurseries & Gardening Near Me - Hemet, California

I would like to know why the Manager at the Home Depot on West Florida in Hemet, CA (who has been told many, many times) to not let people hang out in their parking lot soliciting to work. I mean not work in the store. These people are wanting to wash your windshield, ask if you have any work for them to do during the day so they can get paid. Why does this so-called manager let this happen? It is so annoying. You go to Home Depot to purchase your materials and you are constantly bomb barded by these people who could certainly get a REAL job if they wanted. Clearly they don't want to work an 8-hour shift every day. I am now going to write the CEO of Home Depot and complain because nothing has been done at all to correct this problem. We have enough of homeless people walking the streets and no one does anything about it. We need to make it known that this is not acceptable in the business parking lot of Home Depot. Private property or not. Get rid of these scumbags and let us real people go about our shopping in peace. read more

I entered the store and noticed it was rather crowded but went ahead and gathered all the items that I wanted and went to the front to the registers--I had about 80 to 100 dollars worth of merchandise in my cart--as I got near the front of the store near the registers I noticed a line across the front of the store in front of the registers. I followed the line down the way and counted the number of people in line--there were 34 people in line--the line ran from the end of the store near the-lumber area-to the other end of the store at the outdoor area, I looked and there were two registers open and all the store was in that line for service---I asked an other customer if he knew what was going on and he just shook his head and sighed--I left my cart where it was and exited the store---they not only lost my sale but then had to pay an employ to restack the items in the cart ---poor service reflex's on the management and I am sure this was part of the problem read more

This review is solely dedicated to the assistant manager whose name is Luis. I had a big problem with my delivery from the pro desk. I ordered $4000 worth of Trex decking. I got very spotty information or none at all as to when it would be delivered. When I finally got a hold of Luis my nerves were calmed and everything went smoothly. The window I was originally given was 6 AM to 8 PM so I was expected to be on a 14 hour watch for my delivery. I got no information as to when they were coming, so when I called and got a hold of Luis, he gave me constant updates as to what was going on. Finally, he had to break the bad news and tell me that after 14 hours of waiting for my delivery, it was not going to come that day. He personally assured me that it would be delivered the next day and I would be given a narrow time window. The next day, Luis stayed on the job until my delivery arrived just the way he said it would with a narrow time window. In these post Covid times there are lots of problems with service and availability of material for sure. Patience could be tested all over the place as well. It's only an old-school, old-fashioned guy like Mr. Luis that made all of this palatable for me. I hope the company realizes how important this guy is and how much he really gives a damn and I mean really really really gives a damn about customers as human beings. I have never encountered in all my time on the planet a guy who cares as much about the people he's serving as Luis. Thank you Luis you saved a one star review for Home Depot and turned it into a five. I've been a customer for over 35 years so I would much rather give a five star review and that's solely due to you!! read more

This review is for their installation services. It all goes to right time home services. I had an appointment for faucet installation they never showed. Called them and they said they had called but turned out to be the wrong phone number. Even though they called me to set the appointment. Today was waiting for a scheduled call 11am to 2pm, Guess what no call. after I contacted them they did call back and the service was very good. They need to work on their scheduling. read more

This morning (Sunday-October 23,2022) I went to the Hemet Home Depot store. The young gentleman that helped me was named Juan. He took extra time to help me decide what is the best tool for me. As a disabled senior, I don't have the same strength I use to so finding the right tool was very important to me. I bought a Friskar's lopper garden tool. Thank you Juan for your patience and kindness. You made my day. read more

I do have to say, the Home Depot has some great employees! I was returning a vacuum and Anthony was so friendly and super helpful! read more

Should have look at my receipt..30 bags of ground cover 8.00 per bag charge me for forty. That's 80.00 they took from me .. garden department read more

If you're thinking of doing curbside pick up in this location, i personally wouldn't suggest it. It literally took them 1 1/2 hr to bring me my product. Picture is I can guarantee you it'll be alot faster if you go in the store to get the things you need. People's orders were fulfilled before mine, and I got here first. Awful. read more

The Home Depot - Nurseries & Gardening Near Me - Hemet, California

I came in looking to purchase a new refrigerator and Marina helped us. She was extremely helpful and insightful with what I was looking for. Both ladies Marina and Lucille in this dept are very knowledgeable with good customer service skills. I wish that the other employees in this store knew their products as well. For instance, I was looking for a small rake and was told by a gardening employee that they were inside. After walking around about 10 minutes looking we went back outside and it was less than 10 feet from where she was. The gentleman in plumbing was also quite knowledgeable. The customer service section of this store has polite and friendly employees. I look forward to doing business with you in the future. read more

Iam not hating on homedepo at all. I love this place for my home improvements and other needs. I went intoday to get the roundup deal with the free sprayer. I dont know alot about the products sold. So i asked a few works that where super helpful, that tryed to help me the best they could but where new and didn't know much as well. Again not a big deal they tryed and helped me as best as they could. Once i found what i was looking for, round up and u get a free sprayer. They had sprayers stocked on the shelf that where the brand but not free ones. Witch I understand happends. No bid deal again. When I check out the cashiers where super helpful and told me that it wasn't the free one. Was totally cool with it. Asked her if she was able to call someone to get the one that comes with the deal. As she did. We waited for about 10 mints as she called for the loading area as well to help another customer that was paid for an had nobody to help load his products. As we stud to the side and waited as well with him. She called for help and a manager. Waited for about 5mints for the manager Linda. She finally showed up and not with a manager skills at all. I simply asked her if someone could grab the free sprayer for me causeni didn't know much about the deal from the ad my husband sent me for it. She gave me a look and told me no I don't have anyone to do that and if u want it this is where it's at. I was totally shocked. I had my daughter with me and remind my self to stay calm and told her well I don't shop here or work here would u be able to help me then since you are here. She then again told me no. And I replied nicely well I don't work here isn't that what you are here to help customers, build bizzness and be the face of the bizzness for your customers to return. She then told me ok well I'll show u but if there not thier the rest are in the front of the store but your on your own with that. I was so upset at this point. Again reminded my self to stay cool my daughter was with me and didn't need her mom being ugly. I had to show her what I was looking for and explain to her iam just trying to get what was offered in the ad. She gave me a look again and told me well I don't what to tell u once they are gone they are go. I was so heated at this point I just went back to the garden and walked out cause I wasn't gonna spend my money with her after the way she treated me. I took my bizzness to Menifee and let me say I got everything I need and my sprayer with top shelf customer service. Linda can definitely use another course in customer service, respect an or a new Job. If she dont like customer service an helping her customer with a smile and caring for them like family or friends. Don't work with people. Work where u don't have to deal with the public. Others then her the guys and cashiers where super helpful and respectful. read more

The Home Depot - Thank u Menifee location for putting your ad sales For customer to see and upsell your sales. - Nurseries & Gardening Near Me - Hemet, California

Hours online and when called say they close at 10 then you get there at 9 and they are closed ??? Maybe change it online and on the phone

I've been here a few time since Prior to moving out here. This store is always busy. So far I've had good experiences. Today I came to get some paint for some improvement projects. I bought paint here today. They have a large selection of bear and other paint brand products. The lady who helped me in the paint department didn't catch her name but she was really nice. She explain to me what type of paint they have. She was super helpful and I was inn and out pretty fast. I'll definitely be coming back for more supplies for future Projects. read more

They have a lot of things that are very convenient for home however the employee's really should get trained better. I was looking for a fiber glass rod and i asked the employee working the isle if they had any, he didn't even look just said no. As I walked down the isle browsing I saw them right there and just let him know they did have them. read more