I would not normally review Home Depot but the level of customer service at this location is especially stellar. On a recent visit, I can't tell you how many times I got greeted and asked if I needed help. That's in stark contrast to going to these big box stores endlessly searching the aisles for that one little widget you seek. Standout is Rasta like gentleman in lighting. I've encountered him more than once and he's so delightful I'm going to look for reasons to go to the lighting area. Besides him though, there's a noticeable uptick in good customer service here. Honestly, I prefer writing good reviews to bad so this was a joy. Thank you. read more

The worst paint ever , don't waste your time and money on this. The product of Home Depot is not always great read more

The Home Depot - The worst pain you can ever imagine. Don't buy it. My ceiling turned in pink. - Nurseries & Gardening Near Me - Fairfield, Connecticut

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Very helpful Home Depot. Dan from delivery assistance was very helpful in assisting me load my car with heavy topsoil. Shout out to Dan!

I wanted to buy a garden cart but couldn't figure out if it would fit into my car. Two employees---Alex and Trish---went way beyond the call to help me, refusing a tip. The cart did fit and I am a happy customer. I really appreciate them both and will be back. read more

I reside in Alaska, had my credit card jacked. It was used at this Home Depot store. Called and spoke to Renee who can care less. Not a fan of Home Depot and now I see why, read more

I went to the Home Depot here in Fairfield looking for a blind I saw one older guy and asked him where are they located he told me the right location but the aslie was block with cones I asked the two workers that was working there if can go in and get what I was looking for they said in few minutes they had to finish I went back to check and they were looking at each other phone and talking and had not finished so I left the cart there and went home the employees are not helpful and just want to talk and look at their phone's I'm not going agson read more

This is normally my go to Home Depot. I know where most things are located so it is always easy to shop here. For the most part most of the employees tend to be very helpful. Although it is a hardware store it is generally well kept, neat and clean as far as hardware store come. Generally as the seasons and holidays go they always have the items readily available. read more

The Home Depot - Nurseries & Gardening Near Me - Fairfield, Connecticut

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This is literally the worst Home Depot I have ever been to. From the layout, to the congestion, to the useless customer service support, I will never be a customer again. I came to pick up an online order... while I waited for it to come out from the back I asked where to find Magic Mesh screen doors... after 30 minutes and 3 different people sent me to 3 different aisles, a 4th employee actually told me to go to Walmart... yes, she told me they didn't have any and to go spend my money elsewhere. I'm now still standing here 45 min later waiting for my order to be brought out from the back. What a clusterf*ck. Go to the Trumbull location... or better yet, "go to Walmart." read more

The curbside pickup is never ready. I waited over 20 minutes. Still nothing. No one answers the phone. Awful service.

My rating at this point is zero. I order shelves back in August that were supposed to be delivered on August 26th, per tracking the package was never picked up by FedEx, but Home Depot still makes you wait 5 days past the delivery date to talk to you. So after the 5 days Home Depot makes me reorder, that order was due for delivery September 3, another delayed message from Home Depot. So package is being picked up in CA for delivery in CA. It arrives in Tracy, CA on Wednesday September 4 at 1:11am. So just over an hour from my home, keep checking every day no movement. I contact customer service to find out why, they open a case on the 7th, only to check tracking today the 8th to find my package is now in Memphis, Tennessee. I'm beyond disgusted.. read more

I waited more than 25 minutes for the person from the electrical section and he never showed up, not even after being called twice by the other employees. I had to leave without being able to make the purchase since I needed cables and I can't cut it myself. read more

This is the 2nd time I have bought an appliance at this Hime Depot...it WILL BE MY LAST. Pre COVID I bought a Frigidaire Refrigerator. Of course I waited all day and when they arrived it WAS SO BADLY DAMAGED that even the delivery guys were astonished. It looked like it had bullet holes in it. Much later, after many complaints I was sent a new one. Last week I bought a six burner stove. At 11:00 am I got a text that they were two stops away. At 1:30 I called Customer Service and was told..."on their way" 2:30, 3:30, 4:30 SAME. Always being told the truck was on its way. Finally I called and demanded an answer and I was told that the driver didn't have my address (which would have been on the sales slip) AND THEY WOULD DELIVER IT FRIDAY. Thursday when I had received NO TEXT OR EMAIL stating delivery times I called Customer Service which had no information regarding delivery. Also, for the first time I got a really kind woman on the line and it took her twenty five minutes but when she came back on the line she told me: 1) At 10:00 WEDNESDAY morning THE OVEN WAS SO BADLY DAMAGED THAT IT NEVER EVEN WAS PUT ON THE TRUCK 2) EVERY DELIVERY TEXT AND MESSAGE WAS A LIE. At 11:30 they should have told me THE OVEN WAS UNDELIVERABLE. 3) THERE WAS NEVER ANY DELIVERY SCHEDULED FOR FRIDAY BECAUSE THE OVEN HAD TO BE SENT BACK TO GE. So, if you want to be "gaslighted" all day and deceived. If you want to pay for products that are never delivered...shop here. If you want quality appliances with prompt delivery SHOP SOMEPLACE ELSE. I'm still waiting for my money back. read more

I don't know why this particular Home Depot location hires young people who have no knowledge of or experience in home improvement. So. Un. Helpful. read more

We purchased a washer and dryer. The sales person was OK, but she was new. and didn't know much about the appliances or apparently the services. They were delivered on time and the installation was terrible. 1st, the person installing the appliances didn't talk. Not that he couldn't, ho only gave orders to his assistant. He didn't hookup the waterline to the dryer, because he didn't have the hose. He used. the old flex duct connecting tot the vent and left us with the new one we had paid for. When we tried to return it, the store was rude and actually told us it was our fault he left it behind, and wouldn't take it back. I ended up finishing the installation. The washer is a top load and is missing a rubber bumper. I use this store all the time because it is close. We will never buy another appliance here again. read more

I went there with my Mom and I can't wear a mask. As soon as I walked in the door I was accosted by the undercover Loss Prevention Manager. He threatened me and told me that I had to wear a mask and it was a local law. I called the town and they said no they do not have such a law. They followed State guidelines. I called the manager who was on vacation so I spoke to the assistant manager. She said write an email which I did requesting an apology from the Loss Prevention Manager. Never happened. I emailed the manager back and it turns out he is a bigger jerk then the Loss Prevention Manager. I have been in many Home Depot's across Connecticut and never had an issue. This manager and his immediate staff needs to be replaced and kicked to the curb. read more

Great selection + knowledgeable employees. The prices are fair and will continue to go (especially during planting season).

Many of the people that work there are downright rude. I have seen aisles closed with no work going on, just team members talking, and when they see you waiting to get on the aisle they look at you and completely ignore you. I wouldn't jump on here and say anything if it hadn't happened on several occasions. read more

My husband and I came here to buy plywood to use instead of a box spring for our bed. A very nice employee helped us with the plywood and cut it for us. Once we went out to the car we realized it would not fit into our sedan. We went back into the store for help and were told someone could wrap the plywood to the roof of our car using cling plastic wrap. We were hesitant but it worked perfectly. The two guys who wrapped the plywood for us were very kind and came out to help promptly. The reason I took away 1 star is that we asked for two pieces of plywood to be cut to identical size. Once we got home we realized not only were the two pieces of plywood not the same size (an inch or so off), but the edges were cut at a slant. It still worked but would have been better if it was the correct measurements. Overall had a great experience at this HD. read more

Do not use their repair shop. The lady would not serve me I stood there for 30 minutes with my two-year-old trying to get her to help me and she completely ignored me and served other people in line. Terrible customer service terrible customer experience I will never use Home Depot again read more

I had never been there until today. I checked out the reviews and thought the place sounds terrible. Customer service is what you need and this place sounded like it didn't know a thing about service. I was happy to see it wasn't as bad as all the reviews said. But there were still employees standing around chit chatting with each other instead of answering customer questions. And when they did answer questions they were wrong 50% of the time. I got better info by asking other customers. read more

I go to Home Depot regularly, maybe twice a week, or more. love the stores. generally they have exactly what I want and decent service. my gripe: purchase and installation of their appliances. two bad, bad experiences, three years apart. great price on a fridge--three years ago. problem was delivery. they failed to show three times on separately scheduled delivery dates. just didn't show! don't live staying home for a delivery that never occurs. then they showed on the fourth try with just the water hose. we cancelled and shopped pc richards. successful delivery. Recently we purchased a dishwasher from Home Depot online at a fair price. delivery-- great, but they had texted that installation would be set up at a separate date. The call never came. the Fairfield Ct store was helpful. after 35 minutes I learned that they had canceled the installation. what??!! why? no answer. Home Depot-- you need to improve your process!!!! Trumbull, Ct read more

I bought a washer machine last week, leaking now. Submitted damage report within 48 hours in person at the FFLD location. Have been calling for two days no answer, no call back and at this point I can't use the washer machine! I regret buying in this store! Bad customer service!! read more

Guerline at the service desk was so helpful and patient....she spent a ton of time helping us and was so sweet and knowledgeable! I am going to make this the Home Depot I always use because of her! read more

I was on hold for almost 45 minutes and after they finally picked up the phone I was treated with rude service.

I came in to pick up my friend but needed some help with a home project. One employee, Pernell, was greeting at the front and was happy to discuss and help me with every minor issue I had. This whole time, he was also managing to greet customers as they came in and make sure they're all set. We had a great conversation, and it was overall a very enjoyable experience. read more

There are basically no employees working here. The people at customer service were helpful but it has taken me 30 minutes to even get someone to speak to me about buying a dryer. I finally got them to call someone but still waiting. We are at 45 minutes now. I already know what I want this should take ten minutes just need someone to ring it up read more

Customer service is pathetic. Kathleen not in the right job. "How can I help you" replace with "what do you want". Wow

Archley was very helpful and has a great personality she took the time to find out what was taking so long to get my order picked when I got there I will admit I was mad and on crutches even offered to get me a seat lol she took the time to get Lue to come up another person that took the time to check the over head twice and found what I had ordered then archley help close ticket and I was on my way funny thing is she made me forget that I was mad thank you read more

If you want an appliance salesperson who will chide you, call you rude, act condescending while not answering your question, then get in your personal space, aggressively follow you and try to bring you to a manager when you leave, go straight to Jessica in the Fairfield Home Depot. If she can be bothered to look up from her computer to help you, that is. The whole experience was so off-putting that it didn't seem real. Please, Home Depot, secret shop this woman and ask yourselves if this is how you want your company represented. read more

i am having replacement windows put in my home as i write this... the workers are amazing!!!! neat organized orderly efficient... arrived early... could not be happier read more

I went to get curb side pick up for my AC from Home Depot, and I sat in my car for about an hour on an extremely hot day. It was not quick or convenient at all. The website was extremely misleading by saying pull up and we'll bring it right out. Very disappointed. However, I will say the employee that did help me was absolutely wonderful. Kind, hardworking young man. read more

I came to this particular location because they are known for having a large garden and plant center. It lives up to it's reputation. They have a ton of mum's and some arborvitae on sale this time of year. They also have some knowledgeable people working here. The only plants that were a little pricey were the rhodadendrons. I'm stocking up while I can. read more

The Home Depot - Nurseries & Gardening Near Me - Fairfield, Connecticut

Just an FYI to give a shout to Archley at the customer service desk in the Kings Highway location. She was professional as well as courteous to us. Also Tameeka who handled our online order and contacted us immediately when the order arrived. We are frequent HOME DEPOT shoppers and these two employees deserve credit and are assets to HOME DEPOT. the Jannotta Family read more

feels dirty. disorganized. parking lot is a little weird with that side entrance on the road with whole foods. seems smaller than other depots. had what i needed in stock though, so its not all that bad. read more

The Home Depot - Nurseries & Gardening Near Me - Fairfield, Connecticut

Home Depot in Fairfield is the worst. Rushed to get there to get a truck I was promised and no one said anything about a deadline until we got there. RICHARD the manager was totally rude and mean. I've spent thousands of dollars there and expect to be treated civilly. read more

This 5 Star Review is only for a specific employee: Jim, working on 6/16, around 6:30PM at the Fairfield Kings Hwy Cutoff location. My mother and I were looking for a product within the store with no luck until Jim voluntarily asked us if we needed help. Not only did he ensure that the product he recommended was an exact match to the product we were looking to replace, but he also helped another customer who asked him a question at the same time. Excellent customer service with a very friendly demeanor. Give this man a raise! read more

Terrible contractors, Odessa Builders the worst. They need to screen these folks, no follow up and measuring for door was wrong!

I bought an expensive chain saw, in mid July from Home Depot in Fairfield CT. I was unfamiliar with the brand but the home depot associate assured me it was a fine brand and that I had 90 days to return it. I only used the chain saw a few times, but on 9/24 it started smoking and the motor would not fully turn over, a little more than 60 days after purchasing. I went to return it to the Fairfield store. I was told that since it is a gas powered item I had only 30 days to return it. I asked the manager, "Then why was I told I had 90 days to return it by the associate?" The managers reply was "It was a training issue". I was then told I could go to Tool Rental to have it repaired. In the Tool rental area, I was told it would cost and additional $20 to have it "diagnosed". I recently bought a weed edger also gasoline powered. I was told over and over again that I had 90 days to return it. It would seem that Home Depot is deliberately misleading customers. read more

This review is for Home Depot Home Services. I have no problems with buying tools or supplies from this location. Though, as a result of my experience with Home Depot Home Services; I am now a Lowe's customer. Fair warning - DO NOT use home depot to provide roofing services for your home. They WILL NOT due their due diligence when selecting a contractor and you very well may stuck with a horrible job. Home Depot field inspector, Chris, will be of little help or value to your cause. Field Supervisor, Jason, is a nice guy, but seems to have his hands tied in getting anything of value done. I recommend At Your Service Construction/ABC Roofing. While they did not provide any roof work, they were able to come out and assess the poor work provided by Home Depot to help establish our case. You've been warned. read more

Purchased a dishwasher from them. Worst customer service ever. The unit didn't work. When I tried contacting Home Depot, the customer service reps dropped me four times trying to transfer me. Then, when I did get to a "supervisor", that person couldn't care less. They simply said, "we can send you a new one, but it will take about a week or so". I need to wait a week for it? Never purchase an appliance from Home Depot if you want a reliable product delivery and installation. Lesson learned as the next time I'm going to a specialty appliance retailer. read more