I ordered antique brass finished coat hooks from Historic House Parts. The head twisted off the…read more1-inch matching screws - even with pilot holes and hand tightening. The Hemlock salesman first said, unfriendly-like, that he didn't have the matching screw. I said I didn't require the exact match - only something that would not be a sharp contrast. He unhelpfully showed me a shiny silver finished screws. Then, I replied I was thinking black, because of the antiqued finish. He rudely showed 1/2' black screw. I already miss the helpful Posters Hardware in Fairfield. I ended up at Home Depo,t where they were surprisingly helpful and had what I needed at 1/10 of the price. I will never go back to Hemlock Hardware - their just plain rude.

Hemlock is a great locally-owned and locally-operated hardware store that has never left me…read moredisappointed when I've needed something. They are so much nicer to deal with than the big-box stores.

Extremely helpful staff. Fantastic hardware inventory for a small store. They also have a great…read moreselection of fishing gear,classic kids toys and fishing kits for children. Excellent display of gifts and trinkets for the home. They can help you with any project and have all the gear and products and knowledge you need to maintain a well functioning and efficient home! Comparing the experience between shopping at Poster's to shopping at Home Depot really doesn't do justice to Poster's. It's my favorite family owned hardware store in the Fairfield area.

Always great to go to shop at a place which is not necessarily a big box store. They have just…read moreabout anything you may need and the staff to assist you in a more personal way. It's imputó not lose places like these. By local.

Excellent personal & customer service at local Westport Hardware Store. Very refreshing to be…read moregreeted when you walk in always asking "How can they help?" Rich, Elda, Gabby and George are so knowledgeable of every item stocked on their shelves. Will always return and shop and this local establishment as its hard to find a good one.

Dishonest and incompetent. I went there to replace the broken glass for my fireplace door, it was…read moresupposed to take 2 to 3 weeks it took 12 and then they put the wrong glass in- so it broke on the 2nd fire. I told Richie the fireplace had a fan and was for heating and the doors were supposed to close. They used tempered glass not ceramic-only found this out when I went to a different place to have it replaced again. Richie lied and said I told him otherwise and said he remembered---total scum bag in my book. PS- they also screwed when they put the glass in by covering the hole for the hardware- but after 3 months of waiting, I was just going to deal with that--until it shattered (NOTE: Richie was the one who told me to take out the hardware)...

This is my favorite hometown hardware store. I have tried all the places in town, and these guys…read moreseem to have more of everything

I had the best experience ever when Kristian and Eddie came to my house for a consultation. Both of…read morethese guys are super knowledgeable and made the anxiety ridden process of picking paints a joy. Kristian is an absolute genius. He helped me choose exterior paint colors for my porch, deck and house that elevate the exterior to new levels. I was going for modern and also rustic and Kristian nailed it. I've been struggling with these choices for months and in a very short time Kristian found the perfect combos. And Eddie was super helpful and his technical knowledge about paints and stains is vast. He identified the wood on my deck, porch and house and explained which paints were best for each application. I also really appreciate his willingness to squeeze me in last minute on the day before he took a week off from work. Thank you for everything, Kristian and Eddie!

I had the absolute pleasure of working with Kristian Middlebrook, a color specialist and decorator…read moreat Ring's end and I couldn't be more impressed! I was feeling overwhelmed by the endless paint color choices, but Kristian's instincts were spot on. The man is the guru of hue! He quickly and confidently identified the perfect palette for my space and also advised on wallpaper as well. Beyond that, Kristian helped my partner and me select window treatments and even went the extra mile to deliver draperies to our home in Washington Heights. Aside from his excellent taste and eye for detail, Kristian is incredibly personable and just a joy to be around. I couldn't recommend him more highly - he truly made the decorating process so much easier and his advice and counsel have helped create a beautiful home. Thank you Kristian!

I would not normally review Home Depot but the level of customer service at this location is…read moreespecially stellar. On a recent visit, I can't tell you how many times I got greeted and asked if I needed help. That's in stark contrast to going to these big box stores endlessly searching the aisles for that one little widget you seek. Standout is Rasta like gentleman in lighting. I've encountered him more than once and he's so delightful I'm going to look for reasons to go to the lighting area. Besides him though, there's a noticeable uptick in good customer service here. Honestly, I prefer writing good reviews to bad so this was a joy. Thank you.

The worst paint ever , don't waste your time and money on this. The product of Home Depot is not…read morealways great

I would give this place ten stars if I could. Service was so pleasant and HELPFUL! Joe suggested…read morethings authentically and helped answer MANY questions without ever making us feel awkward like in other hardware stores. They really just want to help you.

We have visited this particular Ring's End several times, as well as others in the area. This…read morelocation is solely about decorating and design- a great paint department. an excellent selection of kitchen and house hardware and they make it easy to get samples of pulls & knobs, paint chips and sample pots! Also available are fabric, wallpaper, and window treatments to select from. The design consultants are very helpful and patient. I recommend and appreciate this location!

Amazing help! I came in with a complicated project and they found a way to help me with it. They…read morealso are so fully stocked that it's a pleasure to shop there unlike the big box stores.

This place is excellent. Pricing is very competitive and the level of service cannot be matched at…read morethe big home improvement stores. Their lumber is much better than what you find there as well. Give them a shot I think you will become a loyal customer as I have

Great family owned hardware store that has all the detailed faster era for your projects.read more

The entire staff is outstanding. Their personal advice & assistance for plumbing, painting, lawn…read morecare, electronics and hardware is something I've relied on since 1980.

i have had excellent luck with your store and products. thank you for caring about our country…read more your service people are always helpful and if they do not know the answer they go out of their way to get the information. keep up the good work!!

So I came in to talk about some shower doors and an entry door. And I was sitting at milling for…read moreabout 10 minutes and finally an employee came by and asked her and she was very nice and said she'd get someone so I was chatting with this guy for maybe about 15 minutes still nobody came and he was telling me that he got a door now he's having a problem with it and at the end of the day, I said screw it. It's the universe telling me not to order it here.