Did not show up at the time scheduled and when I called they weren't open so I had no way of…read moregetting a hold of the floor finisher to tell me when he would arrive. Then after my floors were finished being polyurethaned I noticed that they had dripped it down the risers of my stairs. Disappointing. Would not recommend.

I had my floors done by another company who did great work, but they ignored two cosmetic repairs…read morethat we had gone over and then nothing but radio silence for weeks. So I found these folks just a few miles away from where I live. They were attentive, came over in a moments notice to give me a quote and were very communicative. The worker came over, saw the cosmetic issues (small board replacement in master bedroom floor, circular plug hole in kitchen floor and scratch/scuff marks in another bedroom). A few days later, FFbM texted me to go over the deets, it would be either $500 or $600 depending on what process I wished to happen, so I chose the easiest option which was the cheapest. (I should note the flooring guy who came to the house, also quoted that price to me). Last week I stopped by their storefront to pay a 50% deposit and schedule the appt for Tues, Feb 14. She told me mornings were best for everyone and I asked if we could do it later and she said no, 830am was the best time so I said yes. 830 came and went, as did 930 and 1030am. No call, no message, no texts. Nothing. I called the number, they were closed on Tuesdays. 1130am, I get a knock on the door by the same worker who quoted me. I complained that she (the owner) told me 830am and it's 3 hrs later and I have things to do on the outside world. He said he was on another job and was unapologetic. Then showed me the work order and underneath the timed appt, it said "show up anytime". Um no. I re-showed him the scuff marks and scratches as well as the plug hole and board replacement and he said it would cost double that. I showed him the text and reminded him that he saw it all weeks prior and gave me the same quote for everything. He denied it. "She said you just needed a board repair in the bedroom." Um no. I know what I need done and I specifically told her in person and in our text communications. I asked how much for fixing just the hole/board and he said $500 all in. I complained b/c I know even with raw materials/covid and a profit margin and labor included that it was too steep to justify. I told him I would contest the other $250 or put a stop on the initial credit card payment. He said he's merely an hourly worker and has nothing to do with the day-to-day procedures at the shop and if I dont pay the $250 for the work, then it would come out of his pocket. Seems rather punitive, the woe is me line. So I refused service and told him I wasnt mad at him per se, just his boss and misinformation. He left. 10 minutes later, he knocked on my door and said his boss told him to give me my money back, which he did, in cash. So that's nice. FFbM doesnt have a ton of reviews on the internet, but a few are negative and sounds like what I went through, including one user calling it a "bait and switch" which is how I would characterize my situation.

Very professional. Would recommend . Didn't use his company but estimate a thorough and detailed.read more

We did a kitchen update in March 2025 and we were scheduled to use another company to paint our…read morecabinets. We had to let them go a few days before they were scheduled to start. We called Tom and he was so helpful with our color choices and was able to come in quickly and get the job done with a very competitive price. His crew was excellent and meticulous in their work and clean up. Tom is extremely commutative as well. He ALWAYS calls you back. We've hired Tom and his crew for more work coming up.

Highly recommend Carpet Crafters! Shane is dependable, meticulous and a master craftsman. I had a…read morefew projects and could not have been happier with the results. It was a great experience working with such a professional.

I was looking to replace carpets in two of my bedrooms. I got a few estimates, one being home…read moredepot. Shane, from Carpet Crafters, was the best price. I don't use price as my final determination. I also checked his reviews and they were all excellent. Shane came over my house to give me an estimate and show me some carpet samples. He was very professional and polite. I chose my carpet, put down a deposit and Shane told me when he expected the carpet to come in. He did advise me that there might be a delay due to supply chain issues. While waiting for the carpet, Shane was easy to get a hold of and he was very communicative. The carpet came in when he thought it would and we scheduled the install. When Shane arrived to install the carpet he was very careful and meticulous. He put down clean gripping drop cloths wherever it was necessary while he worked. He made sure that his tools and carpet weren't in the way of foot traffic. Shane is a hard worker and you can see the pride he takes in his work. He completely moved our bedroom furniture, removed the old carpet and pad and installed the new carpet, and replaced our bedroom furniture, in one bedroom, in one day. He not only installed the new carpet but he fixed a squeak we had in the floors of both bedrooms. Shane made sure we were happy with the furniture placement and was very careful moving it. The next day, Shane removed the furniture, removed the old carpet, installed the new carpet and replaced the furniture in our smaller bedroom/office, in a half a day. The products Shane uses are top of the line, unlike Home Depot and he goes above and beyond when installing the carpet. Shane is professional and trustworthy and does incredible work, you won't be disappointed.

Fairly priced and fast and efficient crew. Floors came out beautiful. Never thought they could…read morelook so good!

Cliff is a very nice, trustworthy guy, who cares about the quality of service he provides, and your…read moresatisfaction. He uses only top-notch people, and the result is beautiful flooring. I highly recommend this company!

These guys do an incredibly efficient job with fantastic results and so well priced…read more I highly recommend. I've used them now several times and always had a 5 star experience. They've refinished my wood floors and installed vinyl in the basement. No clue why they arent rated higher on yelp - yelp isnt great

I have to say I can see why this company has poor reviews…read more I set up an appointment with them for today between 5pm to 6pm. Horatio shows up, and I showed him around and went over my issues. I him I need a solution and a quote to fix the flooring in my house. It was like he didn't want to be here. He said he couldn't fix my issues. When I asked what caused my problems he said he couldn't say be a he didn't do the work, but he gave me ideas. I then said well can we put together a quote to repair or replace he said no because he didn't do the job. So he knew what the issues were, but couldn't be bothered to do a quote. What a waste of time. Stay away from these clowns.

What a great experience, I can't say enough on how happy my wife and I were with the floors that…read morewere done at my house. From the first visit to the show room to the installation of the floor went flawless. And price was right on mark. I had another estimate done from a larger place and the price was exactly the same amount. I really cant say enough how happy we were with our wood floor purchase. I chose this place based on recommendation from friend who was also extremely pleased and got a little cold feet when I read the negative reviews, but I went with my friends recommendation and couldn't be happier!

From the owner: We are a family owned, retail floor covering store! We specialize in floor refinishing, and…read moreinstallation of hardwood, carpeting, sheet vinyl, an tiles, both ceramic, and natural stones.

I wish there were 10 stars. I first used Sullivan & Son 20 years ago, then six years ago and…read more yesterday, April 16th. Their years in this business has only gotten better from idea to completion. Now the entire house has been done by them and I couldn't be happier. Brendan sold me the right flooring to complement my other coverings and George, the installer, was phenomenal and worked by himself. Can't say enough about this business.

Based on web reviews, we trusted Sullivan & Son to guide us in replacing a damaged carpet section…read moreto match the existing carpet. However, the $800 estimate became a quote for a $3000 luxury brand carpet (Masland) that, when installed, was two sample-swatches lighter than the swatch from which we ordered; color varied from one part of the carpet to another depending on lighting; and it shows footprints when walked on. See photo. A color variance claim was denied by the manufacturer, based on comparing their roll to a scrap of the carpet they sent us rather than comparing to the swatch provided before ordering. None of these possible complications were explained to us in advance. The installation was excellent, though.

Devon the owner came to give the quote. He was early, respectful and knowledgeable. He took off his…read moreshoes and listened to what I needed for this project. His team followed suit. Was early to the job everyday and did exactly what was quoted and expected. They moved all the furniture, sanded and refinished the flooring in the whole apartment. Now I'm on the last day and they're putting back the furniture to their original location. Work done as expected and the office was communicative and on their game!!! Already had neighbors ask for their number!!! Thank you Devon and team for fixing my grandma's place!!

I had them in again soon after to do the ground floor since I was so pleased with second floor job…read more Will update with photos soon. Super efficient company and great professional people.

Very down to earth with a creative artistic flair. The staffs are very accommodating and made my…read morehusband and I feel right at home. The process was overwhelming but Annamarie walked us through it all. I am quite sure our decision to use AAI to purchase our flooring was just and I believe we also made new friends. Thank you Annamarie Always G & E

Beautiful showroom! I was amazed on how she was able to give me such an expensive looks without…read morebreaking my budget! I kept ending up disappointed when I attempted to go to a different store because everything I loved was the most expensive product. I was shocked with what she was able to design for me and it came in under budget! Will absolutely be back for her artist eye for the rest of my home!

We had a great experience with MF. Honest, friendly, and did an amazing job. Highly recommend if…read moreyou need floor installation!

did a great job on our floors. responsive, honest, trustworthy. Thank you!read more