These guys do an incredibly efficient job with fantastic results and so well priced. I highly recommend. I've used them now several times and always had a 5 star experience. They've refinished my wood floors and installed vinyl in the basement. No clue why they arent rated higher on yelp - yelp isnt great read more

I have to say I can see why this company has poor reviews. I set up an appointment with them for today between 5pm to 6pm. Horatio shows up, and I showed him around and went over my issues. I him I need a solution and a quote to fix the flooring in my house. It was like he didn't want to be here. He said he couldn't fix my issues. When I asked what caused my problems he said he couldn't say be a he didn't do the work, but he gave me ideas. I then said well can we put together a quote to repair or replace he said no because he didn't do the job. So he knew what the issues were, but couldn't be bothered to do a quote. What a waste of time. Stay away from these clowns. read more

If I could give a negative -5 I would. I called them for a repair and refinishing of our kitchen. Horacio made the appointment and showed up promptly as promised. Looked over the work, forwarded an estimate which we accepted with his promise to begin the work on Monday. He never showed up didn't respond to telephone calls to his cell or the office. I WOULD NOT recommend this contractor and rate him as negative 5, Unreliable. read more

We hired VRP last year for a particular project and were generally pleased with the final results. We recently called them for a new project and they no-showed an appointment this past Friday and were going to be late for a very specific appointment today. When I questioned the owner about this, instead of suggesting another date/time he blew me off with a "good luck with your project.". Not reliable or trustworthy. There are much better options out there. read more

Hired VRP to rip out gross carpeting and install new hardwood in a 300 ft2 space. I'm not sure why there are so many reviews about lack of communication with this company. Horacio communicated very effectively during the entire process. He and his crew showed up either right on time (or even a little early) for the 4 visits: the measurement, materials drop off and 2 days installation. Very polite, hard working, clean-cut, professional installers. There was a very minor issue with coming up short 1/2 box of wood on day 1, but Horacio was very apologetic and the install was completed the very next afternoon. Installers left the house broom-clean and even caulked the baseboard after reinstalling it. A very fair price, especially when compared to that "1-800...." national company that advertises on TV and radio ad-nauseum. read more

VRP Flooring - Flooring Near Me - Danbury, Connecticut

Overall they did a good job on the floors. At first there was damage to the toilet so I had to hire a plumber to fix it but they covered the transitions to compensate for the damage. read more

Couldn't be happier,did a fantastic job at a great price,and very quick,and cleaned when they were finished,highly recommend,and will use them again read more

VRP Flooring - Flooring Near Me - Danbury, Connecticut

Not happy with the way th ower spoke to me over the phone . The job or communication avoid them at all cost . read more

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I called to schedule a time for Horatio to come measure a rental apartment we have. He was very unresponsive via text and but someone from his company called and confirmed that they would be there between 8:00am-9:00am. Arrived to the apartment at 7:30am and waited until 9:30am and no one ever showed up. I tried calling and texting him multiple times and could not get in touch with anyone. Horatio is a poor communicator and very unprofessional. Would not recommend doing business with this company. read more

VRP Flooring: While my kitchen floor looks good, it's not finished. The saddle between two rooms was glued down instead of nailed down. It's been loose since the end of November. Call them, text them, S-O-S them. It doesn't matter. You see, they already have my money. They don't care. It took me two years to save up the money to pay for a new floor. They don't care. They are not professionals-they are just "hackers" looking to make a quick buck and you will never hear from them again. Please don't use them. If potential prospects will avoid them, we can drive them out of business. Thank you for the forum. John Croce, Oxford, CT read more

What started out as a promising quote and installation turned into a nightmare as they came and measured our floors, gave us a quote and never showed up 3 times to pick out a floor. Very, very disappointing. Awful customer service, no shows and no return phone calls. read more

horrible customer service. ghosted me and my family who are all customers after 3 separate jobs which needed repairs due to poor installation. don't be fooled. read more

I cannot evaluate their workmanship. I made two appointments with Horacio Pupin. Shortly after the scheduled time for the first one, he called to say he was unable to make the appointment. OK, things happen, so we then rescheduled and he did not show or call for the second one. I will not deal with a business that cannot be bothered to keep appointments. read more

We have used them for several projects and have always been very satisfied with the work, quality and price

I found this company through Homeadvisor. They called immediately but never followed up despite multiple calls to both the office and the owner Horacio as well as emails and texts. If they were not able to do my job nor did not want it they should have just said so instead of just telling me they were going to send quotes and then never following through and wasting my time. It doesn't bode well for their response in the future if they do not follow through with a simple quote read more

I cannot speak to the quality of their work. I have had two appointments scheduled for a measure/quote and both have been no-shows. I even texted today to confirm our 2nd appt, he texted me back saying he'd be there at 2pm (I texted at noon), and he never showed up. Giving up and trying another company. read more

Horace and his team replaced carpets in 3 bedrooms and stairs 2 and a half year ago. I want to replace the stairs carpet because those are worn out. Called the number multiple times, no answer. Once he picked up the phone and as soon as he realized this is not a big job, got off the phone in a hurry saying he will call me back. Not the best way to treat a customer read more

In my experience, they were not dependable. When I called to get the estimate, I was told they would come to look at it. We set up a date and time and he never showed up and when I called was told that he could give me the estimate over the phone. I scheduled them to refinish my hardwood floors and they rescheduled once and then did not show up for the job. When I called was told that they would look into it. I was given the owner's cell phone also and he didn't answer. When I called the office back, no one answered. I originally called at 9:30 (my understanding was that they were supposed to come between 8:00 - 9:00). We called back at 10:00 and got a machine and told them to cancel the job. They called me back at 1:45 and said he would be there at 2:15. I took the day off from work to sit home and wait. I could have gone in for part of the day. Needless to say, I did not allow them to do the job. Terrible customer service! read more

After having a terrible problem with my 51 sq ft carpet that was installed 2 years ago, it needed to be stretched or replaced. I am so happy to have found VRP Flooring. I looked for reviews and found only 1 and it was very positive. I would highly recommend them to anyone. They came the next day that I called and was well worth the price. My carpet is perfect now and these guys did an amazing job, They were professional, hard working and most important, did the job RIGHT! Thank you, thank you - you are the best! read more

We found these people through HomeAdvisor. We had flooring placed in April2020 and the floor is already starting to peel up in several places. We paid a lot to have this floor done and are very angry that the installer has not returned any of our phone calls. We do not recommend these people if you want a job well done, find somebody else. read more

I'm super disappointed in my experience with this company. I started to talk to the owner in early June. The website claims they come to you with 100s of samples. To make it easier for the owner, I informed him of my budget and what I was looking for so he didn't have to lug "100s" around. He assured me he would have the samples for the appointment. He arrived in a rush, with no samples. Took the measurements and then told me he would come by later to drop off the samples. He asked us to tell him when we came back from running errands and within 45 min of him and us leaving the home, I texted him letting him know I was on my way. He didn't respond until the evening telling me he couldn't make it. After that, for three weeks, I have had a ridiculously difficult time getting in touch with him. I tried phone calls, voicemails, texts probably a total of 20 instances with no communication. He finally drops off the sample without even saying anything, which we find in front of the house. I contact him asking for pricing according to the measurements he did and I ask him if he can share more options with us as he dropped off only one. He tells me he will drop off additional samples today, as I told him exactly what brand and what line of carpet I would like to see. He says he will come bw 7-8pm. I call him at 730 and a few times after up until 9pm, waiting up for him. I even make a list of the SmartStrand styles that I like on Mohawk's website to make it easier for him. At 930 he finally responds saying he is too busy and he can't help with this job. THREE WEEKS WASTED. I don't care what business you're in but you need to communicate with your clients. This was unacceptable and I'm seeing a few other client reviews here that makes it crystal clear that this wasn't a one time thing. This is a habit of dangling customers along and wasting customers' time. Completely livid that I wasted so much time. read more

The worst never returns texts or vm. So rude and unprofessional. Missed two appts and didnt even call or apologize. I'm glad i bagged them Because the quality of the work would've been just as bad as the communication. read more

They did a very bad job! Damaged my baseboard radiator and were dishonest about it! Unprofessional.

I have no complaints with the installation person, for staircase. I believe Mario. However I have major complaints with company. I paid in cash and have tried for two months to reach them to have someone come to repair some staples that have come loose on staircase. A problem for an elderly person who is a resident. At first Rebecca was very accommodating, but once paid and they wanted a recommendation . At first I completed as the installer was not the problem. Bum service and NO communication after job. Texting, Phone calls go unanswered. read more

My previous tenants destroyed all the floors in my apartment. I needed both carpet, and flooring for kitchen and bath. Got several prices, these guys we by far the cheapest. They came out the next day to look at the job & give me a price. It was about a month from when they came & looked at the project until I wanted it done. When I contacted them to have it done, they responded right away, came back the next day to look at some changes from the original proposal, & 2 days after that came to do the project. The floors look great! I would highly recommend them! read more

Absolutely the BEST people I've ever hired. These guys are true pros. Extremely professional, courteous, prompt. Great family run business. Came next business day and took care of putting new luxury vinyl floors for an excellent price. Did an excellent job. I am very pleased and will recommend to everyone that I know. Thank you so much. read more