1. First Response Restoration

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Yorktown Heights, NY

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First Response Restoration

4.1 (8 reviews)
Open • Open 24 hours

Services - First Response Restoration

Mold remediation

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My parents were in a tough spot right at Christmastime. Their sewer had backed up & the person who…read morecame to snake the drain did not tell them that he didn't clean up the waste that had backed up into the downstairs bathroom & bedroom. My parents are in their late 80s and trusted this person. Well, my husband arrived later that day from Virginia to this mess in my parents house. My parents weren't aware of it & were distraught that it was still there. When they called the guy he told them he "doesn't do clean up" and, of course, didn't offer anybody who could help. I've worked in the insurance industry & was aware of Servpro & many of my customers had used them before. We called them right away. They were able to get out to my parents house right away with a clean up team, industrial fans, etc. They made everything very simple and worked with my parent's insurance company so my elderly parents didn't have to worry about any of the paperwork, etc. I would recommend Servpro to anyone who is in need of clean up due to sewer back up or water damage in their home. They're quick to respond, are very thorough in their work & see it through to the end! They were certainly our saving grace and the best Christmas present we could've gotten this past Christmas!

They came within a couple of hours of me calling on a weekend day and cleared out my entire…read morebasement after a flood, had the dryers, fans, etc. set up and communicated clearly and often. I would hire these guys again in a heartbeat, I just hope I never have to.

Eco Green Solutions - Work directly with insurance companies

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EccoGreen Solutions is our company of choice for eliminating moss and algae overgrowth…read more from our condominium roof shingles. They are a most reliable and courteous team of professionals that use environmentally friendly products to safely get the job done. Condo board member-Heritage Hills Somers NY

On March 13th EcoGreen Solutions agreed to repair and renovate the bathroom of a studio apartment…read morefor one of New York City's frontline first responders, a paramedic for the New York City Fire Department working at a Station in the Bronx. On the 18th of March he texted the FDNY Paramedic that he would have all the paperwork ready to file for the town permits by the next day. On April 20th she reached out to Mike Rosado in all understanding that work start dates were ambiguous, but paperwork with the town did have a 2 to 3 week timeframe. He told her that his plumber was sick, and he could not get his licensing information. She called him two weeks later to ask if his plumber was feeling better and if he would be able to do the paperwork. He told her he was confused about how to fill out the paperwork, so she agreed to do that for him. He told her he did not have a plumber, she gave him the plumber's information for her building and then he ignored her for the month of May. On June 8th, the office assistant sent her licensing and insurance information for EcoGreen, she said Mike was still working on the building plans and that Mike expected her, the Paramedic working 12 to 16 hour shift with the New York City Fire Department, to find a plumber to do the job, this was the FIRST she had heard that she was expected to act as her own general contractor in order to get EcoGreen to fulfill their contract. She called Mike, and he told her he couldn't find a plumber, that he didn't like the attitude of the building plumber and if she wanted the project done, which he knew she desperately needed done, then she had to find a plumber herself. Because apparently a company that bills itself on its website as "full-service home and business environmental restoration company serving Westchester, Putnam, Dutchess, Rockland and Orange counties NY, as well as Fairfield County, CT" doesn't have access to a plumber and needs a first responder, who spends most of her time saving our lives to spend her free time, doing their job for them. Alas, she is a hard working girl that just wants a working shower, so in between her long her full time job of 12 -16 hour shifts working as a paramedic, and she finally met with a plumber who gave her an estimate of $1750 on June 16th, she called Mike on June 17th and he told her that was too expensive and she needed to keep looking. Basically forcing her to do the work of a general contractor looking for and bidding on a subcontractor for his project and doing the paperwork that still as of June 20th when EcoGreen was officially fired, they never provided the plans for a very small studio bathroom repair and basic remodel. Mike Rosado and Frank Petrullo cheated a New York City Fire Department Paramedic during a Pandemic. Send me a message, email or reach out, I will share screen shots, emails, and voicemails to verify the timeline and details of this story, because facts do matter. We are New York tough and we don't screw the people who put their lives at risk to save ours. The thing is I would rather not have to write these reviews and call them out, I would rather that EcoGreen would have done the right thing because they were given so many chances just to deliver on their promise. Does such a company that cheats the best that New York has to offer and even when they have multiple chances to fix it, and refuses to do so, deserve our hard earned money? I hope you will look elsewhere for your contracting needs, give EcoGreen a hard pass like they did a real hero.

First Response Restoration - damagerestoration - Updated October 2026

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