Cole was recommended by my plumber after water damage to my house. The initial response was prompt-…read morefan & dehumidifier were installed for a few days. But they broke my door lock & didn't report this or repair it. They didn't go into crawl space as directed to remove standing water. After 10 days of very high heat (waiting for asbestos test)- I hired a public adjuster & decided not to continue with Cole & First Response. What followed was repeated communications demanding payment but they never provided an invoice to me or the insurance company! Bizarre. Perhaps they've hit a bump or hard times- but I can't recommend this service.

First response was here within an hour of the phone call- rob the project manager and his crew! All…read morethe equipment,hepa fans,tons of plastic and tape to protect my belongings- off they went taking down the water damaged ceilings and sopping wet insulation spraying down mold prevention on wood-removing all the debris from the rooms,vacuuming, sweeping etc... I truly believe they saved my house from mold by their timely service! Thanks so much to all and if you ever need disaster work in any context call them!

I'm so happy I found this service provider! They were very professional, easy to communicate with,…read moreand went out of their way to make sure the details of the project was done to my liking. They responded promptly to my request and was able to answer all my questions. They got me on their schedule quickly and completed the job quickly. The prices were reasonable and I'd even consider a value because of the quality work they provided. We had them clean our couch and our 8x10 area rug. The area rug smelt of dog urine (we got a new puppy) but when it came back it smelt fresh! I will certainly be using them again and recommend them to anyone!

They came quickly and fished our large heavy oriental rugs out of the flood water. We are so…read moregrateful.

Unfortunately, I really wish I listened to the reviews here. I was aware this company had poor…read morereviews but booked them based on our initial consultation with Sal and the hope for a good experience. We went with BioClean despite having a cheaper quote elsewhere. Unfortunately, the day of our job was a nightmare. The workers arrived 1 hr 10 minutes late without any phone call. This was after we made multiple calls to inquire why they were late. I received about four different excuses as to why they were late. Truthfully, the excuses did not help and it was the lack of professionalism and respect for our time that really upset us. Additionally, I felt the office staff spoke to me very unprofessionally with one person telling me he was "sick as shit" which is just an unprofessional way to speak to a customer. Additionally, there was a lack of communication between the inspector, the office, and the work team about the expectations for our project. In the end, they did rectify the situation by adjusting our final price. however, the day was still a major headache and we do not plan to work with this company again nor would i recommend them to anyone. we have had plenty of work done in our home and have never had such an unprofessional experience. I feel duped by our inspector about the quality of service we would receive.

one of their dehumidifiers broke down and flooded our kitchen hardwood floors. The floors now have…read moreto be torn up and replaced and Bioclean will not take responsibility beyond not charging us for the use of the machines! Buyer beware!

I really wanted and intended to have a good review for this company. It was especially important…read morebecause I had a flood in my apartment and depended on my insurance company (Kemper), (Methinks, skip them!), who put '911' in charge of helping me with a bloody nightmare of damage and other problems the flood caused me! At first I thought it would be okay, but it turned out to be that '911' was just as bad, or WORSE THAN the flood! They didn't do the job right by ANY STANDARD, NEVER BOTHERED TO CALL ME BACK, AND DISRESPECTED ME IN EVERY WAY POSSIBLE! SO WHATEVER YOU DO, STAY CLEAR OF 911 RESTORATIONS! HA! RESTORATIONS! IF YOU WANT ANY JOB TO BE MADE WORSE, CALL THEM IMMEDIATELY! STAY CLEAR!

We found out that our hot water heater had failed and that our basement was flooded at 4PM on a…read moreTuesday. My wife called about 8 different companies including Serve-Pro which does a lot of advertising. None of the companies would come out to start work limiting the water damage until the next day, except for 911 Restoration. Adrian Ruiz of 911 was at the house by 6PM and the company was drying out the basement the same evening, limiting the damage. Mr Ruiz was extremely helpful and knowledgeable with cleanup and insurance issues. He helped ease our anxiety also. He informed us how to begin insurance claim process. He kept us updated daily on cleanup progress. We definitely recommend 911 and especially Adrian Ruiz for anyone needing this type of service.

I have used Pest Champions LLC for the past five years starting with a bat removal in the attic and…read morethen quarterly treatments to prevent bugs from entering the home and ticks in the yard. The company is outstanding, and I highly recommend Jeff and his company. There should be a category for Exceptional, which is what this company is!

Friendly, professional, informative & very thorough Definitely recommend Jeff & his crewread more

The first thing that blew me away was how easy it was to make an appointment. I made it online and…read morecouldn't believe how simple it was. The two repairmen who came out on the day were fantastic. They were polite, courteous and very professional and had diagnosed the issue in minutes. Within a short period of time, the issue had been completely resolved and it didn't cost me an arm and a leg. The pricing was excellent. I will definitely call this company again and I'd recommend it in a heartbeat.

Contacted Bruce, owner and operator of King Steamer after being stood up by another company (cough,…read moreStanley Steamer). The next day, my carpets were cleaned for half the price quoted by their competitor. He was prompt, professional, courteous and engaging! Come to find out, all my neighbors use his services! I will never use another company again! We just moved in in the rugs were so gross that I was considering removing them but decided to try cleaning them first. They look like new! And even more importantly they smell terrific! Now I'm running around the house to see what I want him to clean next!

Terrific customer service. Always there to answer the phone about any questions. Always very…read morehelpful and pleasant.

Very expensive. Overcharging for machines. If you are overcharging then you should make sure the…read moremachines are in 100% working order.