Outstanding Expertise & Support!!…read more I cannot say enough good things about Steve, the owner of Big East Environmental. I had water damage in my attic and received quotes from multiple water damage/mold remediation companies -- ranging anywhere from $3K to $35K. Steve came to inspect the affected areas and gave me clear, expert advice not only on where remediation was needed, but also helped me choose the right company for the job. He went above and beyond -- recommending trusted painters/contractors, advising me on which dehumidifier to purchase, and even offering to meet with the remediation company I selected to ensure they followed proper procedures. He will also be performing a post-inspection and issuing a final clearance report to make sure everything is done to code and industry standards. His approach gave us peace of mind, valuable resources, and tremendous relief during a stressful situation. Steve's office manager, Linsey, was equally fantastic. She was professional, kind, and full of helpful tips for dealing with home damage situations. She managed to schedule me for an inspection with Steve on the same day I called -- outstanding service from start to finish! If you need mold inspection or environmental testing done right, I highly recommend Big East Environmental. They are thorough, honest, and truly have the homeowner's best interest at heart.

We had a great experience working with Eric at Big East. He was very helpful, clearing all of our…read moreconcerns, and making us feel comfortable with all of the sampling work that he did. He was generously available for follow-up questions that we had.

These guys are amazing! Answered the phone and had…read moreavailability the next day. Three guys showed up on time and went above and beyond what I expected... all for the quoted price. I was expecting some time of upcharge as they did way more work than I anticipated. Professional!

When we had a flood in our basement due to a water heater crack, we called this company for water…read morerestoration. Nick V our Project Manager did an amazing job coordinating all entities involved including our insurance company. He was always available to us for any questions we had. The workers moved all the stored items and debris and returned the areas to their clean normal state. This is an outstanding company and our Project Manager, Nick V. that I would highly recommend.

CAT PEE: Very old cat, 19 years old. In the end he couldn't find his cat box. We needed a Loveseat…read moreand bedroom carpet Pee smell Neutralized and Cleaned. But there was a problem from the beginning! The truck-based cleaning system broke down in my driveway, actually it was the onboard generator that runs the cleaning equipement. Walter, the cleaning technician was stranded here waiting for a new truck to be delivered. We chatted for some time, nice guy! The replacement truck was delivered by the owner of the company, Adam. He apologized to me for the inconvenience and shook my hand. I watched Walter work now and then, he cleaned, used neutralizer and smelled the loveseat cushions over and over. He did the cushion cleaning outside on a ground cloth! I waited 4 days to write this review; I wanted to make sure the Pee Smell was gone in both cases. This company presented a professional approach to me, I booked the same day, Adam did the estimate. I got a discount too for a same day booking. I canceled my next estimate. Verry Happy, Andy Rutter

Let me start by saying - my kids bought the Money Pit. You name it, they've had to deal with it. My…read morefirst call in a time of crisis is to Curtis. The team at Professional Restoration couldn't be nicer, and they get out to you quickly. They put my kids' basement back together with waterproof materials after the flood of '24, and they also remediated mold and insulated their attic which saved them a bunch of money on their heating bills over the winter. Victor who is their lead construction specialist is so friendly and puts you right at ease. When my kids had their latest problem (a plumbing leak that we thought was going to require massive construction), I didn't know who else to call. Curtis came right out to look, and he gave me the name of another remodeling person who could help us. Fantastic company. I recommend them to anyone who has a problem at their house.

Chris and Diane are both very helpf. They address any questions I had. The crew that did the…read moreelectrical work were polite and courteous. They did a fantastic job. I would highly recommend them.

Aug 21 I had a house fire and the team showed up. I hired as it were my first experience dealing…read morewith such disaster. Too many teams had come up at my door and I was not in my best senses. In any case, first couple weeks of destruction process, everything was going smooth. My only issue with the workers was that one of them stole my mom's $3200. After confrontation, the owner found out and gave mom $3000 and we were assured that the culprit was let go. My trust was wavered by then but we continued with them because the owner returned mom's most money. However, the fire soot had damaged everything and I was assured that we will be able to total it all. Buy later we discovered that much was claimed as restored but here I thought that it was damaged for claim. Everything boxed up, but not protected well and seemingly left on damaged property to collect dust and debris and exposed to weather elements. During inventory process, we trying to look for a gold chain that should have been stored as well but was never found. It was a disappointment that alot claimed as cleaned and useful was also not protected well to keep so nothing was actually kept. I'm not sure who was at fault in all this but all parties involved say that it is up to the restoration team to have moved items that were worth keeping off site. Maybe it isn't this company at fault for miscommunication or mismanagement. But when we attempted to get info on some items, there was no feedback in the end. Towards the end, we couldn't continue with same to move items from property in order to prepare. I'll give you this, They were great with the demo part. Fast and furious. I am not confident about restoration, but that could be because my stuff was truly not restoration worthy. But because a big chunk of claim went to dry cleaning (stuff I never kept) and here, I lost a lot of potential claim amount.

Prime Mold Removal did an outstanding job fixing my basement…read more Mold was removed from the walls of the basement, replaced insulation, drywall and painted. Then they installed vinyl floor planks over the existing floor. Mike and Shimon were very professional, reliable and committed to doing the job right. They were transparent about costs, clearly explaining the work with detailed invoices outlining the work and associated fees. They arrived on time and maintained a clean and organized workspace. They provided ongoing progress of the job with text messages and photos. Work was done meticulously and efficiently and with care. Shimon was especially conscientious and attentive to detail. Any minor changes, questions or concerns were addressed, adjustments thoroughly resolved. The craftsmanship was evident in the quality of the finished result: the insulation, new walls, painting and the vinyl floor planks they installed looked as if they were always there. Their work helped transform the appearance of the dingy dank basement and now, a light, clean open space. It resembles a model showroom! I 'm extremely grateful to Mike and Shimon for their expertise, honesty, attention to detail and commitment to quality. I highly recommend Prime Mold Removal-they are outstanding and make the entire process smooth and the physical results beautiful. Thank you Mike and Shimon! These are the people you want for your contracting needs!

Really good and knows their stuff!! Excellent customer service! Highly recommend to everyone!read more

My mom had moved to a new apartment in Far Rockaway near the beach. We expected moisture but after…read moretwo months I was convinced her apartment had mold. I'm highly allergic and could never breathe well when visiting. One night after a huge storm we came back to her apartment to find white patches on damp areas of the carpet. My mom, who is not allergic, started gasping for air and we wore masks trying to clean it up as best we could. I felt it was too dangerous for her to stay there without having an evaluation. Owen replied quickly via text for all the information and was there the next day. He did a very thorough inspection, informing my mom of different parts of the apartment to keep an eye on, especially the door frame leading out to the patio and a ceiling crack. In under two days we had a full report and no surprise, mold was all under the rug and in the walls. Using this report we were able to break the lease and get her out of there ASAP. Thank you very much to Owen for coming by so quickly and taking time to really check all the areas. It was a huge health concern and now we have peace of mind.

I received a response to my late evening inquiry within an hour. I had someone on site to assess…read morethe sewage cleanup that was needed as a result of a backup. Indoor Mold Specialist was quick, communicative, respectful and patient when dealing with our co-op board. The cleanup crew was scheduled the morning after a holiday. They were on time and had the job done within a few hours. A plus is that they are licensed and can provide insurance which is a requirement for our building.

Last week a Pipe under my sink disconnected from the main pipe, causing water to pour out. The…read morekitchen was flooded, including surrounding cabinets, with water seeping into the Garage ceiling below and flooding parts of the basement. I found Thorough Restoration on line. They came over to inspect the damage, laid out the entire plan of what was needed to clean up the damage and laid down several heavy duty fans to start the drying process. They came by daily to measure the water percent in the affected walls, floors, ceilings and carpeting and they replaced the garage ceiling and insulation to prevent the formation of mould . They were very thorough and very pleasant to work with and I highly recommend them as a restoration company.

From the owner: We provide top-notch water damage restoration services with utmost professionalism. Our team of…read moreexperts is dedicated to handling all your restoration needs efficiently and effectively. Trust us to restore your property to its original state, ensuring a thorough and professional approach every step of the way.