I put my request in on Sunday at 4 and the guy was at my house at 445! He explained what he was…read moregoing to do and what plan b and plan c were if that didnt work for my clog. He spent a while but fixed the problem and cleaned up.

They shouldn't say they can handle emergency service, schedule you for that service and then call…read morean hour later stating they can't come for said emergency. Never considered using them before today and certainly won't be calling again.

"Be on guard" The company pursued me because I googled…read more"handyman". I booked a Monday and was told it was 99.00 to look, but credited back if you accept the quote. However, last minute on a Sunday, I received a call from a tech that he had one last opening as it was to snow Monday. It was not an emergency, just a broken toilet chain. I just could not reach the tiny piece left at the bottom or use, no rush, no leaks. I have two other bathrooms. Be ware, their $99 quote is NOT inclusive of PARTS!!! It would be $497.00 EXCLUDING his pick up of parts from Home Depot. NOT parts on the TRUCK as I was TOLD. (The booking was really via a call center). Then he had the nerve to say it was a SUNDAY EMERGENCY I never requested Sunday at all. It was my only day off to relax. Roto Rooter advertised 7 days per week and with snow coming on a Monday , I expected my Monday to be pushed to mid week not at 5 pm last minute for a Sunday. I disagreed rejected the high quote and his need to go Home Depot, his time and gas he whined about so I called my friend, as I felt bullied and intimidated because his voice and manner became louder and pushy. In addition, he did not remove dirty boots as I asked him to because my 18 stairs are carpeted in white. By this point it was almost 5 pm. My friend told him "she does not want a rebuilt toilet " which the tech said was all he would do. Raising his voice he began to yell once my friend ( a builder) said "she can buy a new toilet for that". This toilet was not the original-or OLD as he implied it was. The man blew up telling him "you're from Tennessee," prices are a lot less there. I just paid him the 99.00 to get rid of him while my friend was secretly still on speaker listening in. Finally, he left. I called my bank noting he had no date on the so called contract. It was left suspiciously blank. I was advised by my bank to stop payment and to call the police. What a mess. SINGLE WOMEN please AVOID, I fell into accepting a call, then rescheduled to a Sunday when I booked a Monday not from a local Roto Rooter at all . All because the company's name was familiar to me.

Water heater evaluation and possible replacement. Get another estimate! The estimate for 2 hours…read morework was over 1700$ . The plumber had no idea what the cost of the water heater would be over and above the labor. Don't they do this job everyday ? Ridiculous! Recommend getting multiple estimates- ultimately paid 3200$ which is about 1000 more than competitors. Bad decision

I reached out to Matt from bio one early one morning to ask if they could help a good friend of…read moremine who had unfortunately lost there beloved pet in Ana awful way. Bio one came out that day and were able to make such an awful experience a little easier for them... not to mention a text back later that evening checking in on my friend. Companies like this should be recognized for going above and beyond. Their jobs are not easy and the things they see are surely not easy. But thank you for helping at such short notice !

From the owner: Our business specializes in all kinds of Extreme Cleaning (Crime/Trauma, Hoarding, Virus…read moreDisinfection, Rodent Dropping Cleanup and Disinfection, Cat Urine Remediation and much more. We are a People First, Business Second organization with the skills, training and equipment to get the job done right. We are discreet, work with heart and understanding of peoples needs. We will also work with any clients on pricing to ensure the most economical services are performed.

They are excellent, excellent and excellent. They are professionals with high quality results. They…read morearrived on time to estimate the job. I felt the estimate was reasonable. They took the carpets the same day and delivered them in a timely manner. They called a few days later to see it I was satisfied. I give them high marks on customer service.

We called Curtis and his team to come in and restore our finished basement after a massive flood…read more We had used them several months prior for mold remediation and flood cuts, and after having a good experience, they were top of mind for us. He made an appointment quickly with us to come and give a quote, and we were sold after hearing the options he could provide to waterproof our basement so that we wouldn't have such extensive damage if flooding ever happened again. We chose to install the flood resistant cement board for the walls and vinyl flooring, and giving us peace of mind. His team and job supervisor, Victor, went above and beyond for this job. They were always timely, professional, and offered helpful suggestions along the way. We are so happy with how our basement turned out! We also used them to have our couch professionally cleaned and for insulation work in our attic. We've already seen a big difference in how the heat is retained in our home. Any question we had or anything we've needed help with, they've been there right away. We can't say enough good things about them and would use them again in a heartbeat!

Last week a Pipe under my sink disconnected from the main pipe, causing water to pour out. The…read morekitchen was flooded, including surrounding cabinets, with water seeping into the Garage ceiling below and flooding parts of the basement. I found Thorough Restoration on line. They came over to inspect the damage, laid out the entire plan of what was needed to clean up the damage and laid down several heavy duty fans to start the drying process. They came by daily to measure the water percent in the affected walls, floors, ceilings and carpeting and they replaced the garage ceiling and insulation to prevent the formation of mould . They were very thorough and very pleasant to work with and I highly recommend them as a restoration company.

From the owner: We provide top-notch water damage restoration services with utmost professionalism. Our team of…read moreexperts is dedicated to handling all your restoration needs efficiently and effectively. Trust us to restore your property to its original state, ensuring a thorough and professional approach every step of the way.

When you call Sadie, you're already having a terrible, horrible, no-good, very bad day. My day…read morestarted with a small sewage explosion that splashed the plumber (YUCK!) and seeped all over my basement. Sadie arrived around 6pm on a Friday night. She took pictures and video, assessed the extent of the muck, and told me she would get back to me soon. By 8:15pm, she'd emailed the estimate, and boom! I was on her schedule. She and her team arrived around 10:30 Saturday morning and spent the next 11 hours sanitizing and organizing my basement (I'm not a hoarder--why would you think that?) By the time she was done, my basement was cleaner than it's ever been (they even removed the cobwebs, warming the cockles of this arachnophobe's heart), and looks way more tidy and organized than I could have done on my own. She explained, and showed me the pictures, of why she'd tossed what she'd tossed. This was not my first hazmat cleaner rodeo, but this was far more extensive than the last and worth every penny. Sadie didn't try to upsell me on cleaning products the way the corporate cleaners did, and she was amazingly responsive the whole time. When you're having a crap day (swidt?), call Sadie!

Sadie's is the best company for covid cleaning! She and her team came very last minute to help me…read morewhile my father was convalescing from covid after a long hospital stay. She was so professional and thorough and kind to my father who was home alone. Not only did she provide her amazing cleaning expertise, she also checked in on my dad while she was there and communicated to me throughout the process . This was a great experience and I am so thankful to her and her team. Thank you!

Ken is great. Extremely knowledgable, hardworking and reliable. A pleasure to work with.read more

Ken and his crew are dependable and experienced. He has a solid background in managing projects as…read morewell as construction. He and his crew are professional and will get the job done.

Yelp connected me to Roto-Rooter and I had some one out the same day. Jon was friendly and…read moreknowlegable. He went over the cost givivng us the option to decline the repair. We went ahead seeing tahe no one from angie was even answering the request for a repair person. Roto-Rooter was costlier then I would have liked but the senior discount helped. I'm sure any other plumber would charge about the same anyway. Repair took a little over an hour and Jon explained what happened and fixed it. Very happy it has been taken care of. Thanks Jon and Roto-Rooter.

Technician was on time, friendly and efficient. Not cheap but it was a Sunday morning emergency…read moreservice.