Nice selection of products and excellent service and installation from Jan. Would definitely…read morerecommend Universal. P.S. The owner Jan is not only a talented craftsman, but also a world class Opera singer. No joke. If you are lucky he may share a song or two with you.

Jan continues to be an extraordinary professional- although it's not his job to be a designer- this…read moreis my second major renovation that he literally designed for me- a kitchen and now a bathroom. He knows his products and is incredibly talented and professional. Support our local, incredible businesses.

Equity does great work. Their workmanship is top notch and their prices are reasonable . They…read moredesigned my space beautifully and finished on time and on budget.

Great level of responsiveness and professionalism. Would hire Ray and team in the future!read more

Home ownership is new to me. I am helpless when it comes to anything relating to the improvement…read moreand maintenance of a home. So when I began reaching out to contractors to take on a large renovation project, I assumed my ignorance would be taken advantage of. The work would be shoddy, the cost would be prohibitive, and I wouldn't know any better. Instead, I met Steve, who was not only extremely competent and efficient, but was also patient and considerate. He stuck to the budget. Him and his team were so awesome that I didn't mind having them around the house. The work was completed quickly, and Steve was communicative throughout the entire process. If you are in need of a contractor, use Pro Contractors of CT.

Use Pro Contractors. The best around!! Believe it we shopped around. We found Steven DaSilva and…read morehis team to be extremely professional and attentive to the vision we had for our remodel. My husband and I had just purchased a 2 bedroom 2 bath home on the water. Our plans were to gut the home and start from scratch. Pro Contractors fit the bill literally. We had a very pressing timetable it needed to be completed in 30 days. I can't say it can always be accomplished but Steven kept his promise and we were able to move into our beautiful renovated home in 30 days. From the first jack hammered floor to the last coat of paint. Steven and his team pulled off a complete gut job and installed new plumbing and electric. Steven listened to every design idea we had and offered many great design suggestions some we used and some we didn't. Every space in our home was new and amazing, exactly what we imagined.

My family & I received fabulous service from the whole team at Tile America in Brookfield....from…read moredesign ideas, to ordering; everything went smoothly & the bathroom tile is perfect.

With so many other tile shops in the area, it's shocking the lack of customer appreciation at this…read moreplace. They really act as if they are doing you a favor. It was kind of incredible, but you felt like you were annoying them throughout the entire process. Both Sandy in the showroom and Matt at the pickup counter need a lesson in customer relations. Do yourself a favor and try the other tile shops in the area

What a great experience! Hakan is such a wonderful guy - not only showed up on time, but he was…read moreactually a little early! He did a great job.

Can't say enough good things about them! Hakan has serviced my apartment for 2 years and I'm always…read moreimpressed with how clean he can get my carpet that has to endure my clumsy self and my two cats. All dark spots from mine and my husbands work shoes magically disappear and any matted areas spring back to life. Albeit my apartment is one bedroom, Hakan always finishes the job in a little under an hour.

No matter what tiling project we're thinking about, we always start (and stop!) at The Tile Shop…read more Their fantastic selection is beautifully displayed and we always find something we LOVE. Beyond the great tile selection, their knowledge of the products and how to best install is amazing and they happily share the tips of the trade. Price are fair, too. It's such a pleasure to work with Lori who knows her business and has a great eye for design as well as Francis, the manager, who always has good advice to offer. Can't recommend The Tile Shop in Brookfield more highly!

A very positive experience at the Tile Shop. I am a homeowner remodeling a bathroom from the studs…read moreout. Sandy is an incredibly patient and helpful salesperson. The staff was very accommodating with deliveries and returns for items we decided not to use. Francis and Sandy were both very helpful with installation advice and calculations. I would absolutely recommend the Tile Shop in Brookfield.

This is our second time using Lima Ceramic Tiles for our bathroom renovation. We are very pleased…read morewith their selections, quality, pricing and services. It is really a one stop shop for all the things one would need for renovations. It also takes back and issue refund of the materials that are not used unless it is a custom order. Please visit them and give them a chance.

Fantastic experience from start to finish. Moe and the staff at Lima Ceramic Tile gave us more time…read moreand attention than any other place we visited. They helped us understand material differences, reviewed color and tone options with us, and made sure we chose the right tile for a successful bathroom renovation. Friendly, thoughtful, and incredibly knowledgeable. A standout local business.

Joe is a professional and talented craftsman. We hired him to do our tile backsplash in our newly…read morerenovated kitchen. He did such a fantastic job and at a super fair price! We loved our backsplash so much that we decided to hire Joe to add a bar island to our kitchen and to remodel our guest bathroom... we can't wait to see the additional work finished! We will post more photos and a second review once it's finished. Meanwhile, here are some photos of the backsplash! thanks Joe!

As part of our kitchen renovation we required a large backsplash. Jose came recommended and lived…read moreup to our expectations. He spent time reviewing grout colors which helped us find the right match. The tiles were placed perfectly aligned and grouted evenly. He was clean, covered our floors and counters. Highly recommended.

Jose and his assistant Ivan just finished a small job for us where we wanted to remove a closet,…read morepatch the sheetrock (walls and ceiling) where the closet walls were removed, and re-tile the affected areas on the floor. Nice guys, friendly and always smiling, with a good work ethic. They showed up on-time (almost to the minute), knew exactly what to do, and worked quickly as a team. They covered the floors in the work areas and left the place clean at the end of the day and at the end of the job. It's nice that they are based very close to our home, which makes things easy for them and for us. We will call them again for our next job, large or small.

Did not show up at the time scheduled and when I called they weren't open so I had no way of…read moregetting a hold of the floor finisher to tell me when he would arrive. Then after my floors were finished being polyurethaned I noticed that they had dripped it down the risers of my stairs. Disappointing. Would not recommend.

I had my floors done by another company who did great work, but they ignored two cosmetic repairs…read morethat we had gone over and then nothing but radio silence for weeks. So I found these folks just a few miles away from where I live. They were attentive, came over in a moments notice to give me a quote and were very communicative. The worker came over, saw the cosmetic issues (small board replacement in master bedroom floor, circular plug hole in kitchen floor and scratch/scuff marks in another bedroom). A few days later, FFbM texted me to go over the deets, it would be either $500 or $600 depending on what process I wished to happen, so I chose the easiest option which was the cheapest. (I should note the flooring guy who came to the house, also quoted that price to me). Last week I stopped by their storefront to pay a 50% deposit and schedule the appt for Tues, Feb 14. She told me mornings were best for everyone and I asked if we could do it later and she said no, 830am was the best time so I said yes. 830 came and went, as did 930 and 1030am. No call, no message, no texts. Nothing. I called the number, they were closed on Tuesdays. 1130am, I get a knock on the door by the same worker who quoted me. I complained that she (the owner) told me 830am and it's 3 hrs later and I have things to do on the outside world. He said he was on another job and was unapologetic. Then showed me the work order and underneath the timed appt, it said "show up anytime". Um no. I re-showed him the scuff marks and scratches as well as the plug hole and board replacement and he said it would cost double that. I showed him the text and reminded him that he saw it all weeks prior and gave me the same quote for everything. He denied it. "She said you just needed a board repair in the bedroom." Um no. I know what I need done and I specifically told her in person and in our text communications. I asked how much for fixing just the hole/board and he said $500 all in. I complained b/c I know even with raw materials/covid and a profit margin and labor included that it was too steep to justify. I told him I would contest the other $250 or put a stop on the initial credit card payment. He said he's merely an hourly worker and has nothing to do with the day-to-day procedures at the shop and if I dont pay the $250 for the work, then it would come out of his pocket. Seems rather punitive, the woe is me line. So I refused service and told him I wasnt mad at him per se, just his boss and misinformation. He left. 10 minutes later, he knocked on my door and said his boss told him to give me my money back, which he did, in cash. So that's nice. FFbM doesnt have a ton of reviews on the internet, but a few are negative and sounds like what I went through, including one user calling it a "bait and switch" which is how I would characterize my situation.