10/10 service in the paint department thanks to David. He was extremely knowledgeable and helped with our major house projects. Next time we need paint I'm coming back to this Home Depot and will hope that David is working. He was great!!! read more

Nathaniel is a Rockstar! He provided an Awesome and exceptional service when I needed help cutting my plywood.

I love HD. This Conroe location is by far the WORST location in the entire franchise! They are completely understaffed, a simple trip to get items turns into a half day event while you wait for service of ANY kind! Paint dept.... Don't even expect to get employee eye contact in this department. Need some blinds cut? Might as well bring your own pair of scissors, because no one's helping you here! Looking for a certain plant in the garden center? Hold on, I'm still rolling on the floor laughing at the thought of someone helping me in garden. I mean, this place is the absolute worst! This is the third time I've walked out of this store after waiting and waiting and paging and waiting and BEGGING anyone to help me, and just headed onto Lowes. I don't know why I keep thinking it will get better, and why I don't just start at Lowes to begin with? I guess I'm a glutton for punishment. Sure would save my time and frustration. Avoid this HD at all costs! Just the worst! read more

The Home Depot - Nurseries & Gardening Near Me - Conroe, Texas

I came to get a receipt from a previous purchase and they said they had to wait for Steve and they would call him. I'm guessing he's the manager? Steve said he would be up front with us within 5min but it passed 15min and Steve was no where to be found. I had to ask the employees to call him again and they didn't want to but they finally did and it took another 5min. Overall bad customer service. read more

This is the worst Home Depot I have ever been to. It's better to drive a little further and go to The Woodlands. Whether it's in person or an online order you cannot have a good experience there. Since I moved to the area I've spent over $20k but that should make a difference. $20 or $20k should still be good service. The last straw was a large online order that included 2 bags of grass seed. The order was shrink wrapped. When I got him I noticed the bags sopping wet. The seeds sprouted and the bag was rancid mush. read more

The Home Depot - Wet grass seed, sprouted in the bag. Two were exactly the same. - Nurseries & Gardening Near Me - Conroe, Texas

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My dad went today and he needed help he said nobody wanted to help him until a female came and helped him and their was other young men who didn't want to help him if people don't wanna work then find another job. And or just don't work where you know you have to help others my dad is 52 years old if he needs help then help him. Bad customer service. read more

I really love HD but when I go to the store and there is staff just standing around chatting not even caring they are blocking the aisles dont even ask if you need help, now there are staff that help but they are the reason for a good shopping experience, the other ones that just block the aisles and get upset when you ask to pass through, is ridiculous, customer service sucks, they watch you like your a criminal when your checking out, I will be avoiding the store and taking my business to Lowe's. read more

Ethan in Paint Department is an outstanding, knowledgeable and personable asset to Home Depot in Conroe, Texas West Davis Location. I have a pergola project which requires the perfect color stain I have in mind. I don't like bothering people so I try to do things on my own. However I was on my 3rd coat of stain and still not satisfied with my results. Early this morning off I go again, this time I approached a sweet gentle spirited employee behind the paint counter. I took him 3 more shades to try for me. I explained my previous failed attempts. He ask if he could offer a suggestion. I welcome his suggestion ... AND DONT YOU KNOW; he truly brought to light the PERFECT shade of stain for my Pergola! I am extremely happy! You made my day dear Ethan! Bless you. I took time to talk to Stephen, store manager on his behalf. Another kind soul. Thank you Stephen for taking my page, for caring about your customers and providing the best Excellence in customer service and care with employees such as Ethan. / Ms. Molly. read more

I have had trouble with some other companies but I can highly recommend Karen & Priscilla's help in appliances! They have went above and beyond with me purchasing my new maytag washer and dryer! They showed care when helping me with what I needed . It was fast and simple with their help. I am definitely going to this location just because of them! Y'all two have exceeded my expectations today and for that I Thank y'all very much ! read more

The Home Depot - Proof of purchase for items . - Nurseries & Gardening Near Me - Conroe, Texas

Great service and friendly knowledgable folks. Can beat store for finding everything you need

Takes a lot for me to do this but this is one of those situations that just doesn't make me feel very warm n fuzzy. I'm remolding our home here in Conroe and have spent about 25-26 grand at Home Depot in the last 5 months. Not trying to gloat but it's adding up quick. Not on a pro account, haven't returned anything but the wrong light bulbs so far. Well we finished the exterior and had about 25 sheets left of 20' hardy board worth about 1000 dollars. This is something that is worth driving it back to Home Depot, unloading it, positioning it on the aisle as instructed by customer service and then being told by a manager that we don't accept returns and won't give anything more than store credit over 100 dollars(meanwhile they accepted the 2x4s bought the same day). Wasn't asking for cash or even a refund, I was literally loading up with drainage to redo my backyard. Got told sorry this is company policy. Doesn't seem right. Hoping for better service at Lowe's for my master bathroom remodel. Hope this helps steer someone in the right direction. read more

I've placed two online orders. The first one, no one came out to my car for curbside so I had to go inside and wait for the lady to find my order. The second time, I tried in store pick up. No one was there. I was told by another employee to wait in the return line to pick up my order... the line was almost out the door. What is the point in offering curbside or pickup? read more

I called this location hoping to speak to a manager, the initial customer service team was really nice and directed my call. The manager however cut me off mid-sentence by hanging up the phone. I assumed there was a reception issue, so I called back and was directed again. I waited nearly ten minutes before the call was answered and all I heard was activity in the background for thirty seconds before being hung up on again. A new manager may be needed. read more

Well, it's happened three times at this location so we know it isn't an isolated incident. Customer service here STINKS!!! 1. We came in to purchase a BBQ. It was $1,000 and very large. My husband asked if someone could help him load it in the truck. We were told someone would come...no one did. We asked again but no one came. We waited and waited, finally, he went into the store to hunt down someone to come help. 2. I wanted to get a sample of some large tiles. They were sealed on a pallet. Could not find anyone to help. Waited for 15 minutes and finally an employee walked down the aisle. I asked if he could open the pallet for me. His response, "I'm not on the clock" as he walked away. I finally had to use my keys to to cut the slats and open the boxes to get my tiles. 3. Last night we went back to purchase the tile for our job. We waited in the tile aisle for a very long time, no associates to be found. My husband ended up taking out his knife to cut the boxes from the bindings and he loaded 20 BOXES of 12x24 tiles to a cart...no one associate came to help. At one point an employee just walked on by without offering assistance. Then we went to pay and again, not one person offered to help us load in the truck. We are not young people. In the past few weeks we have spent thousands of dollars in this store...unfortunately we had no other choice because they have the products we need for our job. But the service is abysmal! It's just a matter of time before a customer is seriously injured because the staff can't be bothered to assist their customers. read more

I was quite literally profiled by an employee who coincidentally happened to not be wearing his name tag, or at least visibly when I looked for it. I walked into this location today around 3pm-ish (can't quite remember the time) and looked around for aisle 16 since that is where the pry bars and box cutters/blades are located (removing carpet in my house). I didn't see a name badge on this employee so I'll call him Captain Home Depot. Anyways, Captain Home Depot walked up to me and decided to ask me about the hoodie I was wearing. I then tell him what it means and where I got it from. (Purchased at a gas station in colorado). Long story short, Captain Home Depot proceeds to tell me that I shouldn't commit crimes in Texas because they're expensive, essentially implying that I shouldn't steal from Home Depot while I was literally just looking for a few tools and some paint for my flooring. read more

Just witnessed a grave disservice to a military (Marine) veteran at Home Depot in Conroe. As he was checking out at self-check out and had requested assistance to get his military discount, the girl who is supposed to be helping told him his card didn't work and he'd have to sign up online. He was not going to get his discount on his purchases today. He replied, well, I guess just go back to Lowes. To which she replied "they're doing away with theirs too". The disrespect shown by this "customer service" person was appalling. She obviously was too busy to assist this customer. I will never shop there again, either here or at home. Disgusting. read more

My doesn't speak English very well and Kyra made it easy for her to order her range hood. Thank you for taking to time to look for what she wanted and help order it with ease. read more

Got a call on Tuesday, all the type grill that I ordered are damaged. So no delivery today. I finally gave up and canceled the order. Wonder how long it will take to get my money back. read more

I like this location because of Percy. He helped me load my truck even after he had clocked out for the day unlike those millenials who are too busy on their cell phones. read more

Good managers make good stores. No one in tools and over saturated anti theft devices create less sales. I was trying to buy a 12" miter saw, but couldn't get a fine blade because their locked up. So I walked out with purchasing what I could access as normal now. How about a will call desk dedicated to tools to prevent theft and increase sales. Most of us professional will spend thousands on tools to make our job easier, but if we can't easily or quickly purchase we will make do with what we have. I guess I can thank Home Depot for pushing me to go to harbor or used rout for tools. read more

Emma was very quick and helpful with my blind selection and trim! Need more employees like her!

Standing in the customer service line for 45 minutes and they keep helping people that have not been waiting they keep helping people that walks into the exit instead of that I've been waiting read more

The Home Depot - Nurseries & Gardening Near Me - Conroe, Texas

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Home Depot sent my package with a company called Roadie i have two driveway my house driveway has a sign that says all deliveries next driveway The delivery driver went to the house driveway my wife answered the door and told the driver to go to the next driveway he became belligerent started cussing my wife brought the package to me in the next driveway and started talking about my wife and how she had a bad attitude he gets in his truck sits there for about four minutes my wife walked out to tell me what happened he started cussing her again I told him to get the F out of my yard he pulled a gun on me and threaten my life he's now got felony charges do not do Business which is roadie delivery service or Home Depot if they continue to use them read more

I had a very good experience in Feb 2023, both the cashier and manager, Ryan, both went out of their way to handle my purchase/return professionally. And for the volume of shoppers on a Sunday afternoon the store had no extraordinary lines. read more

This is a very large Hone Depot store. For all your building and home improvement needs this is your one stop shop. The store was fairly clean and organized. The staff was quite friendly and helpful. For such a large store I was surprised to see only 2 registers open. They did have several self checkout lines available but they could only take cards and not cash. Still, this would be the place to check out if your looking for specific items for home improvement. read more

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We ordered our windows and doors from Home Depot and cannot be happier with the product/customer service. Les in the bid room helped us so much. He went over the details for each window and gave us advice along the way. Les is the man! Delilah was also very helpful during the process. Thank you Home Depot! read more

The Home Depot - Nurseries & Gardening Near Me - Conroe, Texas

This store is very poorly managed. Nobody answers the phone, ever. I am trying to check on a truck rental and have called 3 times and let it ring forever and no answer. Curbside pickup is a lottery game . Usually the employees are playing tag in the parking lot While customers wait for their orders. This store has too many uncaring employees. read more

This place is always clean and I can always find someone to help me unlike the other competition where it's a ghost town. I love it and my child loves it when they do the build and create workshops. read more

The Home Depot - Nurseries & Gardening Near Me - Conroe, Texas

i placed my order 6 weeks ago to get delivered the day i moved in to my house. it was a pretty pricy order and we were supposed to get it this friday. the delivery guy then cancels our order and they rescheduled to sunday for whatever reason and then rescheduled to monday. i called and now theyre rescheduling to thursday. i already had to call off for friday and i called off for monday. with no fridge me, my husband, and my three kids have to eat out every night and that is not cheap and its not helping that i need to call off for absolutely nothing at this point. i am so disappointed with this "service" theyre giving me. this is completely unacceptable and i will be shopping at lowes from now on. read more

Oh Beverly, you missed your calling to work at DMV. You are so rude and disrespectful. How you treat people is horrible. Why they put you in charge of anyone is amazing. Parking lot sucks and difficult to enter and exit. I shop anywhere but here. read more

Bought a generator mid summer to prepare for hurricane season. Never took it out of the box because thankfully we didn't have a bad season. Fast forward to Halloween, got it out and tried to start it, no luck and it didn't work. They want to send it off fo 8-10 more weeks to potentially see if they can repair and give it back, I would just like to rerun the junk to Home Depot and try another,,,, but no! Very poor service... shopper beware read more

I struggle to get to anything I need every time I come here, they have so much stuff blocking the isles constantly. Forklifts, multiple lanes always closed, pallets upon pallets of stuff everywhere to the point you can't get a cart past. . Don't they have night crew that can stock anything? Often out of stock on items I need like air filters, but plenty of crap you don't need like Halloween decorations and Christmas stuff 4 months too early. Clean this place up, order half as much stock. read more

they don't help you at all terrible customer service. i waited 20 minutes at least to wait for someone to help me load the equipment on my truck and i even asked the cashier but nobody helped. the selection and the value is good but the costumer service sucks they don't smile or greet you or help you most importantly. when you go to Mccoys they immediately help you. wont be coming back I'll take my business elsewhere. read more

Where do I even start??? Had a major delivery for four appliances. Three out of four defective. One fridge dented and scratched - driver called me and told me they were trying to make him deliver it!! Second fridge he couldn't assemble because it was defective. Dryer not working. Third fridge STILL HASN'T arrived - delivery scheduled for 1 august. Avoid Home Cheapo at all costs. All they have is Bots responding. Never again!!! read more

This store deserves ZERO stars. Their customer service is the worst I have ever experience. Bought a 3400.00 refrigerator that took 3 tries to get it to us. Didn't make first delivery with a 4 hour window. Second delivery brought a damaged refrigerator that Kenny the store manager at the Conroe store promised to compensate us for a third try! Once it was delivered he would not return our phone call to receive the compensation. Instead he had a lady name Shelly call us back and she was rude, shouted loudly and never gave us a chance to explain the situation . She hung up on us and then had an assistant manager named Beverley call us back. She directed us to LG customer service to handle our claim. We have been on hold with LG for 25 minutes and they still are not answering. This is ridiculous!! DO NOT buy APPLIANCES HERE! Home Depot is terrible and so are LG Appliances!! I will tell this story to everyone I know!! read more

Normally, The Home Depot is my go-to store for tools, home repair supplies, and lately engine oil. But let me tell you about Jack. Jack works in the plumbing department, Jack is obviously very knowledgeable about plumbing, Jack makes the rounds, Jack is condescending and horrible at customer service. Jack will grudgingly ask you if you need help. However, grudgingly isn't the best term here because it doesn't convey the abrasiveness in his tone. I mean, how dare you be looking for supplies in his section? Jack: "Do you need help?" Me: "Yeah, I'm repairing a faucet leak and I think this gasket..." Jack: "What brand is it?" Me: "I don't know that's why brought the part with m..." Jack: "They're sorted by brand." Jack walks off. Fine, whatever, old men can be ornery. I'm not an idiot, I can probably find the part myself. There's a parts reference catalog in the isle. As I'm looking through the book, Jack walks by, "That book is sorted by brand." And keeps going. Okay, he's not ornery, he's your run of the mill disgruntled jerk. I saw him do a similar thing to another customer. So I find my part (catalog was more helpful than Jack), get the part numbers, and take my business to Lowe's Home Improvement twice the distance from my house. I'm gonna have to find new places for tools, supplies, and auto maintenance now. And with Lowe's, Harbor Freight, Northern Tool, and Amazon being options, I'm gonna be alright. If you need a part, but don't need attitude, find another place for your home supplies. Don't be like Jack. read more

Listen the store is great. BUT during the crazy rain while running through the parking lot I seem to have lost my small black leather pouch of crystals (near the outdoor garden section of the lot) if anyone finds em or they get turned in by some fate of good will, contact me! read more

Do not, and i mean do not order anything from the Home Depot store in Conroe, Tx. if you want it delivered. First time they missed four delivery dates without calling. We are now working on three delivery dates with our current order. You call the corp. number, and they give you the local store. You speak with local store, and they don't know who's on first base. Delivery from this store is terrible, terrible, terrible. Makes you wonder how this store stays in business. I will never order from Conroe HD, again. I would provide zero stars if had the option. read more

The Conroe Texas location has went to all self check out. Bad Idea , guys. I'll be taking my business somewhere else, until you guys put cashiers back . read more

Unbelievable! This review is for appliance delivery. On July 3 we ordered a new dishwasher from Home Depot they said it would be delivered July 8th. I got a call yesterday confirming the delivery for today. This morning I get a call telling me my delivery is cancelled. I called the delivery company and asked why, they explained a driver quit and that my delivery would not happen until the 12th. WHAT! I asked to speak to her supervisor and I was transferred and hung up on. I called Home Depot to see if they could do anything and they said no. I think this is very poor customer service and very unprofessional. No wonder their driver quit! Now we are scheduled for delivery July 10th, two days prior then the second date given. Thank goodness. They have showed up to install but the dishwasher door is bent!!! It can not be installed the nice guy who came to deliver and install it called the company reporting the damaged machine and was told delivery will not be scheduled for another week! Are you kidding me. Why would they not try to expedite this order. We will NEVER order another appliance from Home Depot. Buyer beware! read more