I filed a complaint regarding an interaction with a cashier named Faith B. at the Willis, Texas HEB location. During a recent visit, Faith made an unsolicited and inappropriate comment about my appearance to my partner while he was checking out. She told him that he should tell me to "put on clothes because it's not cute... along with some other derogatory comments..." This comment was unprofessional, judgmental, and completely unrelated to the transaction. As a customer, I expect to be treated with respect and courtesy. Regardless of personal opinions, employees should not make disparaging remarks about customers or discuss them negatively with others. I found the comment offensive and inappropriate for a customer-facing employee representing a family-oriented company. I believe this matter should be reviewed by management, as this type of behavior creates an unwelcoming environment for customers. read more

H-E-B - Grocery Near Me - Willis, Texas

Fruit goes bad after 2 days. Not a good selection of organic fruit and veggies. Bought baby cucumber in a bag, they were bad. I don't live close enough to run back to heb and return. Thx read more

this is the best and most economical grocery store. fish and meat are better than other stores. i live to cook and heb always has everything. the staff are always helpful and knowledgeable and friendly. i also appreciate the curbside pickup. it is free and a real help to me i have always been happy with their selections. read more

5 star for sushiya. Fresh and good sushi and rolls at a lower price. Chef was helpful and gave me some more ginger upon request. He even made a roll for the customer per her request. Nice service for sure. read more

H-E-B - ows a dairy sign in a grocery store - Grocery Near Me - Willis, Texas

I've been waiting the entire time I've lived in New Waverly for an H‑E‑B to open in Willis. It finally opening in November. This place is HUGE. It does NOT disappoint! Shelves are stocked with an amazing variety. Employees are everywhere and exceptionally friendly and helpful. Everything is clean, well lit, and fabulously organized. Because of its size it's a GREAT place to get a hunk of your daily steps in. Free climate controlled "gym" walk paths with samples!! We're not zoned to Willis schools where we live but the down home touch of the benches out front with the Wildcat's font is an amazing touch! read more

I will be smearing this location to everyone I come in contact with. The manager, did nothing. A grown man went into the stall next to my 13 year old daughter in the women's restroom, we talked to Nick, Nick WATCHED THE VIDEO OF THE MAN BEING IN THE RESTROOM FOR MULTIPLE MINUTES and did NOTHING stating heb doesn't discriminate if the man identifies as a woman and has rights! Yet my 13 year old daughter apparently doesn't have enough rights for them to write a report or look for the man. read more

I realize this is a grocery store and most don't need reviews, however this H‑E‑B is different than the others! I have never had a poor curb side experience! They're always quick and sometimes even "early". Furthermore, the store is always in tip too shape! Isle are clean, the facility is just CLEAN and shelves are stocked. Lastly, yesterday when I was shopping in the afternoon, I checked out through the express lane and the young lady helping me was so kind to every customer she interacted with and it was just so pleasant to have a cashier or whatever her position is, be personal with each customer! There were 2 people ahead of me that were clearly struggling and were not in the best moods, but this H‑E‑B staff member was so polite and kind to them that they walked away smiling! HEB has always gone above and beyond, I hope this is how they continue to train their staffing. Maybe it was just this one staff member was amazing at how she interacted with people, or maybe it's how this H‑E‑B trains their personnel! Wish I could remember her name! She was working around 4:00pm on the express lane! 6/21/2023 read more

I love HEB, but there is something with this particular location is constantly a problem. Regular stock-outs of common items. Notably this location suffers from the WORST sin in retail: making your customer wait to pay you. It says, we don't value your time. This location in terms of check-out is like Walmart. You're going to wait while they have 50 checkout lanes and only 2 of them will be open. But for your inconvenience you can use the Self-Checkout, but only for 10 items or less. I've never consistently had THIS terrible of an experience at HEB. Get It Together or I'm spending my money somewhere else! read more

The store was perfectly organized and clean. Everything was easy to find. The employees were helpful.

Worst HEB! I came to pick up my curbside order and when I went there she said my order was cancelled since it's only one when in fact there's 5 pcs of them. I told her why would I even drive here when my order in the app said my order is ready for pick up! Ridiculous and total waste of time!!! Make your app more reliable so you won't waste peoples precious time! read more

H-E-B - ows a screenshot of the app - Grocery Near Me - Willis, Texas

I love my HEB, at Kingwood Dr and West Lake Houston. Everyone is nice and helpful, with the exception of the bakery. They need a bell or foghorn. I feel like I'm invisible when I'm at the counter. read more

HEB put Cream Cheese instead of Buttercream icing. The raspberry filling was paper thin, couldn't taste any filling. Then to top it off they had it initially the Wrong birthday, aw 65th. Called, talked to baker manager Stasha, who offered to give us more filling if it wasn't enough. Excuse Me! No. We asked for a New cake, baked the way WE asked!. With Filling we could at least taste. And who makes a mistake on the date. The bakery invoice and our order said 61st, NOT 65th. Someone clearly is Not paying attention. And management needs to be trained to be more professional and courteous to "Paying" customers read more

When this store opened it was amazing, less than 6 months later it's a mess. Shelves not stocked huge open spots, meat department completely nosedived selling bacon wrapped jalapeños with gray turning green bacon, produce in bag that we got home only to discover it expired the week before, HEB prides itself on its fresh tortillas and yet they're always out of stock, the ready made meals are sloppy poorly wrapped sauce on labels, and so poorly made we stopped buying them altogether. Tons of empty shelves in the meat department. Asked the produce guy where are the English peas the guy literally directed me to the frozen food department, every other HEB carries them. And the absolute worst is the personal shoppers they are rudel inconsiderate and block entire aisles with their giant carts, clearly courtesy and customer service are abstract concepts because playing on their phones is clearly more of a priority. This storer is clearly mismanaged and instead of keeping things stocked, clean and of good quality they're too busy talking to other employees, guess that's their priority. Bought pasta salad from the ready made made meals section and the pasta was rock hard literally uncooked. Never had another grocery store where I've had to return more expired, rotten, or just incorrectly made food in my lifetime which all points to a serious lack of consistency, poor quality control, employees and management that is not doing their jobs. I would immediately replace the management and hire adults who are professional. This is the poorest excuse for an HEB I've ever experienced and a crying shame as it was an amazing store when it opened. It's not HEB's fault it's the people who run the store and work here, the level of unprofessional incompetent inconsiderate employees and management is completely unacceptable and inexcusable. Do something HEB we want our store stocked and back to where it was, and for gods sake teach your in store shopping staff some basics of customer service and courtesy, better yet take their phones away so they're not totally oblivious to your paying customers in store, and again the management team is clearly incompetent. There's no excuse for this, it's readily apparent that your well paid employees don't care and are incapable of doing their jobs. read more