This place may be better for contractors rather than owners. Service from the Decorator Adviser was…read moresparse. Seemed unprepared for our visit, simply showing the various products and explaining features/benefits of each. This was helpful but I expected more. I was especially disappointed to retrieve a few additional items omitted from the original order. Had to drive over to Tomball, then we could proceed. Project team showed up on time and finished the 3 bedroom and closet, tore out carpet, and installed super vinyl flooring during the next 9 hours. Installation went well and I returned unused materials with no restocking fee, no questions, and a full refund.

Helpful staff, huge selection, and lots in stock. Pricing seems to be whatever you want it to be…read more They have a huge variety so you can make the budget whatever you want it to be. Staff was super pleasant and easy to work with. There were plenty of people working, so I didn't have to hunt for someone. Vanessa helped me, and was able to help me select materials that matched what I was going for.

Potential Buyers Beware- Tempur-Pedic Flag Store in The Woodlands has the most unethical personnel…read moreworking at this store - from the store manager on down. As an incentive to buy their mattresses, they promised us a $600.00 credit but completely lied about it and did not follow through on their promise. It was unbelievable to us!! Low down group- never again will we go back! Ed Carey

Listen to this podcast episode about the company. They found that they sold more when they raised…read moreprices and the initial technology is from NASA so it's open source so those cheap knockoffs are actually a lot of the same stuff. They will act like they are superior and they care about you until they are done with you and have your money. Don't fall for this b*******, they don't give a s*** about you. I bought last year's model of pillow for $10 and even the sales associate said these are usually like 200 and something dollars what the f***. That tells you that it's all a facade, just a dog and pony show. Arrogant asshole sales people as usual in the sales world. F off already sleazy salespeople! https://www.npr.org/2018/10/19/658918382/tempur-pedic-bobby-trussell Tempur-Pedic: Bobby Trussell : NPR https://search.app/dCiXD9eHiCn27NY26

This is the most unethical company I have ever dealt with and they should get negative stars. We…read morespent $8,000 on 8mm flooring that the Houston manager insured us was high quality, which is why we wanted 8mm. We had it installed by a contractor who has done other floors in our subdivision with no issues. We had them installed the week of 3/16/26 and within a couple of weeks we noticed dents and scratches all over the house. I called the Houston store about our issues. The manager then told me that our flooring was a new line and he had never sold it before! I filed a claim with their HQ and sent many pictures. That is just one attached showing dents and scratches after only 8 days. They sent our flooring for testing and emailed me saying that the flooring did not meet their standards. They gave examples of multiple deficiencies with their product that the Houston store sold us telling us how great it was. They are now telling us we have to take more product from them and they will not pay us back for our $7,000 installation fee. They said we would have to pay that again to have more of their product installed. We consulted an attorney and are now going to take them to court. We want our money back, not more defective product, as well as our installation cost. We would have never had that product installed had we known it was defective and they had never even sold any of it. It is on LL to test their products before they sell them. That was not our job. I will never do business with this company again and would never recommend them.

Went in to look for Berber carpet and was enthusiastically greeted. Staff are upbeat and helpful…read moreand work hard to upsell you. I was given a quote well under 2 grand but after they visited it was bumped to 3 grand. Not sure how when measurement is stable but we will go elsewhere for flooring.

Great customer service. And a full service, one-stop design store. Beautiful furniture.read more

Really disappointed in the phone etiquette that I received. Tried asking about a few different…read moreproducts and as I'm saying thank you they hung up without saying anything.

John came highly recommended by our interior designer, Simply Elegant Interiors for his past work…read morewith wood sliding doors & custom wood furniture. We hired him to build our sliding office doors & we were very pleased with the manufacture, stain & install. We found John to be professional, knowledgeable & affordable. We recently decided to contact John again about a wood buffet cabinet for our foyer are looking forward to his ideas & advice on how to achieve the Coastal look we want.

I would not recommend Splendora Customwood. Buyer beware. While Mr. John is a nice man I have had a…read moreterrible experience working with him. I order my doors in July .. paid for everything on time. He missed the deadline and said he didn't have enough help. I was understanding. I did not get my door installed until October and one of the doors was two inches two short. When I let him know he said he would make another one which took several months. We agreed that he should pay the installer to replace the door when it came time he said he could not pay and if I wanted my door I would have to pay the installer myself. After much back and forth with John and the installer I agreed to pay for it myself. The installer comes today with the door and it is the correct size but it was painted the wrong color. Like I cannot win with him. Honestly save yourself the headache or you might end up paying for more than you bargained for.

These guys were awesome. We sort of forgot about the COVID supply chain issues. We walked in…read morethinking we could buy a Murphy bed to be delivered the same week. Nope. 5-10 weeks depending on the bed selected. Our granddaughter was coming to visit and we didn't want her sleeping on an air mattress for 10 days. They allowed us to buy one of the display models -- and even to change mattresses with another model. And they delivered and set it up the same day. Plus discounted it because it was a floor model. It was in perfect condition. By the way, I was able to open the bed with one hand, while holding my phone with the other. And I'm not so strong anymore. Look, we know we got lucky. But they were very accommodating. A business that is willing to go the extra mile is worth checking out. We highly recommend them.

Great place to go! Very pleased with how everything turned out. Will definitely return for future…read morepurchases.