Such a poor experience its worth a note. Stopped in to build a garden planter. Looking for help and asked two guys standing there next to forklift. They acted completely annoyed that I asked them to ask a question. So I said never mind and went looking for someone else to help me. Saw a gentleman walking towards me. I asked him if I could ask a quick question. He told me to make it quick. After two attempts to try to ask a simple question for a do it yourself project, I left. Today I will also be selling my Home Depot stock. I don't want anything to do with the business that doesn't look at the customer as their top priority. read more

Ordered a grill, they sent the wrong one. Tried to get it straight, on hold for over 20 minutes, then disconnected. Needed some extra parts to convert it to natural gas, on hold for over 15 minutes and then a hang up. Last purchase from this location for sure!! read more

I placed a kitchen cabinet refacing project last October 2022. I was told that February 2023 that the project be completed. March came and no words from HD. I tried calling, emailing and texting the salesperson I placed the order with several times but no response. I finally went to the store and talked to one of the kitchen designer. He offered to help and sent emails to managers and suoervisors. I finally got a call saying installation will begin on May 22nd. May 22nd came and installation begun but left unfinished. Installer doesn't speak a word of English and can't tell me when it'll be finished. I waited over a month, it's now June 26th and still no words from HD. Frustrated, I went back and asked help again, this time the Genera manager gave me a call to assure me it'll be completed soon. It's now July 24th still no words. It's coming to its 8th months since I placed to order and am losing my patience and really stressing me out looking at my unfinished kitchen. I am now ready to talk to a lawyer to get this finally finish. NEVER AGAIN I WILL HAVE ANY PROJECTS DONE BY HOME DEPOT....HORRIBLE COMPANY AND IRRESPO SIBLE PEOPLE. read more

Too bad experience with salesperson DDT3RSD at Bothell WA. Will not come back again if possible. Besides, they add all kinds of fees to big appliance purchase. read more

We had been shopping around for a shed and decided this was the place. We also called to make sure it was available before we stopped in. We found the shed we wanted and asked someone to get that. It was on the top shelf and I felt it would require one of those fork lift carts. Was surprised that they didn't use one and when I asked, I was told they weren't allowed to use it. Only certain staff members were allowed to use them and no on was available to operate that. So about 3 guys gingerly lifted this off the shelf onto the ground. This was a nail biting experience more for me than them. Then for the price matching, we were challenged. At first they said the one we pulled up on the phone wasn't the exact one. Then eventually agreed. But at least we had help loading it into our car. It all worked out but maybe they'd let these guys use the fork lift next time for everyone's safety. read more

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I never encountered such rude customer service at a store. Everyone that helped us leading up to this one woman was great, but Cathy really ruined Home Depot for us. My boyfriend and I came in to buy various items, including wood pellets and lumber. Of course, no one was around to really help with anything. We kept having to chase around orange aprons to get any questions answered. We finally got everything we needed, our total was $145 and some change. The "helpers" strapped our lumber on top of my boyfriends car, very very loosely. We had to pull over 2x before we got home to tighten it. It could of killed someone. But whatever, we dealt with it and made it home. Lesson learned, STRAP YOUR OWN LUMBER. After removing the lumber and getting all our other stuff out we realized we didn't get our wood pellets loaded. Damn it, we have to go back! It took us 45mins to get any help, and this was near closing time-- it was not busy! We were handed over to people multiple times. Until FINALLY, a sweetheart named Don laughed and shook his head and said follow me. Receipt in hand, we followed. He apologized for the confusion and got us a cart, loaded up the pellets and told us to exit through the front entry way. So we did. He even followed us right to the big door and yelled "have a great evening!"... Until we heard "DID SOMEONE CHECK YOU OUT??" We didn't realize she was talking to us, so we kept walking... "did SOMEONE! CHECK! YOU! OUT??!" in a witch like voice. We turn around and this lady- Cathy - is following us, so we told her you guys forgot to load out wood pellets and Don helped us and we are fine. She snatched the receipt from my boyfriend and said "so nobody checked you out. ok well lets see here" and read over everything we bought, she looked at us and said "you were here 3 hours ago, and your JUST NOW picking up your wood pellets?" wtf so we said "yes, we bought lumber and had to take it home and realized we didn't get our wood pellets we paid for" she said "I don't see lumber on your receipt!!!" in a mean voice, I had to take a second NOT to tell her off, I calmly replied "its on there, at the bottom", her reply was "oh" still not believing us. She then kept glaring at the receipt, "well three hours is a long time to wait to come get your items..." and started using her sharpie to write "picked up at 9pm" next to the wood pellets on our receipt. This woman was interrogating us for 15mins. I couldn't believe it, she wanted to catch us stealing!! We had paid for the pellets, Don helped us find them and load them in a cart, and now this woman is making us feel like criminals! Why would we steal $10 of wood pellets? This woman had no business pretending she handled loss prevention- she was awful. This is one of many bad experiences I have had at Home Depot, some employees are great, but others are complete assholes. This woman should be fired, and I rarely feel that way but she was on a mission to prove we were stealing. WE WEREN'T. We paid for all our items, and YOUR store forgot to load everything, as promised. Now we had to drive ALL the way back (when we had other plans- missing a dinner arrangement) to pick up the pellets and the staff took a total of an hour to get us out of there. Something that should take 5mins, took an hour. Cathy- get a new job, you do not belong in retail or any sort of customer service. read more

Here's why I like me some Home Depot. The "cut" wood area. Once their saws touch it, it can no longer be full price. They make whole sheets of plywood, melamine, trim, you name it, down to like 41 cents. My daughters entire custom bedroom set cost me a total of $20 by shopping here. Closet shelves, bedframe, desk and wall shelving. All my kids have custom built beds, all from collecting the right peices and shopping all local Home Depot's to get the peices. The "oops" paint. They mixed it wrong, or Ms Fancy Pants didn't like it on her walls. That means I get that $20+ gallon of paint, for $5. I've painted every house for 5 years this way alone. For several Christmases, one of my kids' presents was surprise room redo's. I've never spent more than $50 to do all 4 rooms. The "cut" carpet area: same concept here. If its' end of roll, was cut wrong size for the room it was ordered for, etc..it cant be sold at full price. I have purchased very high quality area rugs and room size carpet remnants at 75% or more discounts. The clearance stuff. I recently got 6 kick ass lamps for a total of $70. My mom redid her bathrooms on cabinet and sink styles they no longer carry, saved hundreds. Eye candy. Hello?? Hot construction workers walk through here. You have to view a few too many not pretty...but sometimes 10 uglies are worth it for that one hottie. Seriously. If you really need help, serious help, this is not the place. McLendon's is. If you need something odd it isn't here. McLendon's is. read more

I used to work at this location! The staff is nice but the management could give less of a F*ck about its employees, when I was hired onto the position I worked for I very specifically told them the hours I could work and the classes I would be taking eventually, they said they had flexible work hours and they would do their best to make a schedule work... THEY DID NOT! I had to continue to work there due to just needing a paycheck and over time I continued to ask about getting my schedule changed and they said they would and never did... I was also pregnant the whole time working there and they terminated me due to absences(most of them were pregnancy related problems w/ doctors notes). Over ALL I advise everyone not to work for this COMPANY they dooooo NOT give two f*cks about anything but themselves and money... Don't support this company their awful. read more

Huge shoutout to the wonderful lady who helped me yesterday, I'm pretty sure she works there. I was trying to get some paint colored and I realized (at almost 19) I've literally never done this without my dad and was totally clueless. I wondered up and down the paint aisle a good 20 times completely lost. I tried to find the same colors across all brands in case I needed that? As I was staring I caught her eye and probably looked absolutely lost and helpless. She asked if I needed help and explained the ENTIRE aisle to me including which was interior and exterior. I ended up with two little sample amounts of my paint colors and it was exactly the right amount for my plant project(it was originally a dark wood cabinet) Thank you to whoever helped me! read more

The Home Depot - Hardware Stores Near Me - Bothell, Washington

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There was no attendant outside at the Christmas tree lot, one employee helped us, but she wasn't certified to use the saw to cut the stem of the tree. The employees tried calling attendants for the lot, but no one answered (either on lunch, or didn't show up for work). I was a little disappointed by the customer service at this location..... read more

When I end up at a hardware store, it is usually for something out of the ordinary. I don't seem to end up needing to repair normal stuff. I often come here first to look for what I want. 90% of the time, I end up at McLendon's because it isn't here. It is hard to find knowledgable employees here, and often they give bad advice. But they do know one thing, if they don't have something, Mclendon's probably does. I often overhear sales people referring their customers to McLendon's too. I think some of McLendon's best sales people work at Home Depot. The bottom line for your hardware needs, is why not just start at McLendon's and come here as a last resort. And the chances that you will need to come here are pretty slim. And if you do, you have gotten advice of people who have years of experience in plumbing, electrical, etc. and know exactly what you are looking for. read more

95% of the customer service at this store is horrendous! One lady watching over the self checkout area is particularly nasty... she made my pregnant wife cry with her demeanor and it was only over the plastic bag recycling bin. We walked in with a few bags to recycle and my wife was heckled by this dark haired, gypsy looking lady who yelled at her saying, "we don't recycle your bags!" My wife said, "are you sure? There is a bin here." So she put that bags in and the lady continued to stare us down while we walked away. Throughout our time at the store, about 45 min, customer service still lacked and just about everyone we talked to had a sour attitude and acted like WE were the inconvenience when we needed help. At check out, my wife asked to speak to the manager of the store. We were talking with a lady who was trying to get a hold of him and while my wife was telling her about how nasty the self check out lady was, the lady charged toward my wife saying more crap and was squaring up with her. My wife said she was not accepting this unprofessional behavior and walked out of the store. I finished at check out and was promised Jason would call me because we were not going to hang out there waiting for him. I guess he never cared enough to call back. Seriously, if you're pregnant, a vet, or even just a normal Joe... don't expect good customer service at this store. I believe the way the employees are and how they treat the customers is a direct reflection on the manager, Jason who did not call me to sort this out. I went back into the store today and spoke with Shane... we'll see if I get a call back and if that nasty lady gets her attitude sorted out! read more

This store frustrates the hell out of me... I only use Home Depot occasionally and if I do, I travel to Aurora or Bellevue because the clowns at Bothell store have NO clue... I Defiantly use McLeandon's for 95% of all my hardware purchases... 1. I would say about 70% of the store clerks are worthless... Just doing a job and getting through the day making a paycheck... 2. NEVER EVER USE ONLINE purchase and use IN store pick up and use Bothell store - Use Aurora or Bellevue NEVER USE THIS STORE!!! Over the course of the last year I have purchased several things online from The Home Depot, some shipped directly to the house. On occasion I buy something I need and go down and pick it up to save time and not have to wonder around looking for it or waste time in a checkout line. Today the kitchen light went out and I figured I would change over to LED (Not a good selection at McLeandon's) Amazon and Home depot had the same fixture for the same price and Home Depot said it was in stock... bought it and waited for the the published time (Most orders filled within 2 hours). I actually waited 5 hours and heard nothing... With New years eve approaching and wanting my light I headed down to the store... THE ONLINE ORDER SAID THEY HAD IT IN STOCK - I get to the store and they have it... but it is in a container on the property and they can't get to it for 5 days... ??? What the hell??? - Then don't put it in your inventory and say you have it if you can't sell it!!! Idiots... Last time I ordered online and used store pick up at this store - I went to customer service and they sent me to the contractors desk... The contractors desk sent me back to customer service - I actually went back and forth 5 times until I asked for a manager and made a scene for them to figure out their own store procedure for picking up online orders... I was there for 45 minutes trying to pick up my online order - Holy crap I could have gotten it off the shelf and went through the checkout line several times... CLUELESS INEFFICIENT AND MANY HAVE BAD ATTITUDES... read more

Yelp won't let me give zero's but this review commands zero stars for Customer Service alone. Story: Four weeks ago we purchased a cedar shed to be delivered within 1-3 days. Three days later we had not heard any word regarding delivery. We phoned. We got the run around but were promised the next weekend. Weekend came, no shed. We called. People were confused. One represenatitve said she'd write a note on her hand so she wouldn't forget to look into our issue. Note: We've already paid for the thing! Back to Story: 4 weeks later here we are...it's a day following many, many days of calling to speak with Home Depot, scheduling delivery days, having a promise of credited delivery charge and more waiting... Today's update: We still don't have the shed nor our credit. And the real ticker--the wrong shed was delivered this morning and is in drive way. Vehicles are in garage and we're blocked in. Phoned GM at Home Depot with frustration and our story of being trapped in our own house. He tells us there is nothing to be done until at least Monday. You can bet we're taking this to the next level. read more

Everyone here was so nice and helpful! They were either knowledgeable or knew how to get answers. Every employee greeted us or asked how we were doing. Aisles were all clean and well organized too! Definitely the best Home Depot I've been to in the area! read more

Lousy service. Now that the economy is ruined they pretend to try. Too late. Sorry they killed all the smaller stores where you could buy 1 part instead of packs of 6 -storing 5 as future landfill. Trying to call is a futile too. I call them my "milk -no cereal store" They will often have an electrical panel, but no breakers -for example. Or an electrical meter, but no ground rod. They have 8" o.c. T1-11 siding, but not the 4" o.c. that everybody uses. read more

Note: I didn't purchase anything at this location. I was driving towards a hiking place when inspiration hit us and we decided to check out patio doors (well inspiration was one way of putting it, the other was that our back door was getting jammed all the time). We walked into home depot before lunch and before we knew it we had a full lesson into types of doors and windows, installation costs and everything. This lesson was from a young man who was laid back and very very helpful. He appeased our fears of knowing nothing about frames and screens and explained things in a easy to understand way. Since we were in the store, we stopped by the kitchen department where we were lucky enough to find their in-store designer with some free time. The man gave us an idea of what it would take to replace our old-ish kitchen. He had useful suggestions and seemed to have a ton of experience. For both of these discussions we were very upfront and mentioned that we are just looking into this now and don't intend to buy something on this trip. I don't know if time of day was a factor (Sat before noon) but everyone we met was very helpful and not in the usual harried state that homedepot employees are. read more

UPDATED 9/14 So, today I begrudgingly went back to Home Depot. While I was pacing the aisle I got a phone call from....home depot. "This should be interesting" I thought, as I answered it. The guy introduced himself as Pat the manager and proceeded to tell me that he had gotten an email about my complaint. When I told him I was in his store he insisted on coming to meet me. He shook my hand, explained the situation, apologized profusely, and then offered to take $25 off my bill in exchange for the gas/time I wasted. He then asked if I needed any help finding anything. Home Depot, I accept your apology and have awarded you + 4 stars (which is the most I give to any non-Costco large corporation). I will also say this, When I went in there I was flooded with no less than 3 attendants asking if I had any questions. Pat, well done. Written: 9/13 I just wasted more than an hour driving to the Woodinville/Bothell Store because they said that as of today they close at 9pm instead of 10pm. Before leaving I checked the website and it says 10pm. http://www.homedepot.com/webapp/wcs/stores/servlet/StoreFinderViewDetails?distance_1=50&zip=98004&jspStoreDir=hdus&state_1=&storeZip=98011&rough=Value&storeState=WA&recordId=4712&catalogId=10053&errorViewName=StoreFinderView&city=&store=&storeId=10051&List=List&storeCity=Bothell&ddkey=THDStoreFinderStoreSet This is un-professional and an embarrassment that you would change your store hours and not do something as simple as change the hours on the website. There were many other people in the parking lot who were equally as frustrated. We have a lot of options in who we chose for a home improvement store. I would like to chose one that treats it's customers with respect. read more

On numerous events for a couple of various requests, they never pulled the request and sent me an email expressing they had and after that weren't prepared enough to enable me to pull the requests myself costing me a startling 90 minutes. On this event I needed to find every one of the items myself and ensure all skus coordinated. This store require an administrator. read more

Not surprised when I saw the 2-1/2 star average rating. Places like Home Depot don't equip their employees well enough to provide great customer service. Look on Amazon first if you need small hardware items or things they can be shipped. If your looking for lumber go to Dunn Lumber, they are sooooo much more helpful and their quality is by far some of the best. Today I went to their store in Bothell to find a plumbing part that their website said they had 5. With none on the shelf I found an employee to help me look. We searched the tags on the back stock above but couldn't see anything. That was the extent of the customer service, no offers to actually look for the product by getting a ladder. Instead he told me they had 9 at the next closest stores to which I replied, "but you have 5." Amazon had the item for less. Waste of my time, lesson learned! read more

Popped in to pick up a pallet of garden stones to build a retaining wall. Was met by two folks immediately because I had the foresight to bring my son-in-law (he has the truck). They recognized him and we got immediate and instant service. 1.5 tons of stones were dropped into the truck and we were off in 20 minutes. So why just a three rating? The transaction took 3 minutes but waiting in line for a cashier and then arriving to find the floor guys were still waiting for someone to bring them the gate key kind of surprised me. No worries, Jim and I talked with the floor guys, well I mostly listened. But I was surprised how long it took to get the key there and how poor the cashier line management was. read more

The website says open until 10PM. At the time of this review Yelp says open until 10PM. THEY ARE ONLY OPEN UNTIL 9PM! Needed one item, drive several miles in the dark & rain. Got here at 9:03PM. Was greeted at the door by a guy shaking his head. He apologized but said they are closed. I showed home the hours online and he acknowledged that the company has yet to correct it. He said it's been that way for months. I've been here before and the help is very hit & miss. A few older folks really know their stuff, especially in electrical & cabinets. Most of the workers don't know the business end of a hammer. Might as well be at McDonalds. I highly recommend going down the road to McLendon's Hardware - everyone knows their stuff there!!! If it were an hour earlier I would have already been there. read more

The folks at this location seemed quite a bit friendlier than the other locations. Standard fare on the select of goods.. plenty for the small knick knacks you need. if i was renovating my entire kitchen, i probably hire someone anyways.. for a small project, they got everything you need. McLendon's close by so if you needed real help, that's where you'd go. read more

This review is specifically about Romanoff Renovations, a Home Depot flooring contractor. We will start with scheduling. Even though Romanoff Renovations was informed of the date the wood would delivered to our home for acclimation, they didn't schedule their team until a week after the wood arrived for several more weeks out...meaning our job didn't start until 2.5 months after we made the order and paid for the work. They scheduled us for three days, but the second day they pulled the team off of our job to do another job. That's the scheduling ding. The contractor they sent, Paul Payne, found issues from the get-go... didn't want to move the bed even though we'd paid for it, complained about furniture moving in general, and found fault a long the way about every half hour, requiring my attention to deal with his issues one after an another. On the third day, when he returned, he determined there was a flaw in the wood...only partially painted down the side. He gave us the choice as to whether to proceed or stop and re-order new wood. We looked at the floor and felt the flaw showed minimally, deciding to proceed because of time constraints. At this point, he told us our time constraints were irrelevant, and that--as a professional--he would not continue laying the floor. He was angry and told us it wasn't our decision whether to continue to not. We reiterated that we wanted to continue and that, if he didn't, it would be a big issue for us. He refused. We asked him to clean up and put the furniture back in place before leaving. He did not. In the meantime, Home Depot called us and agreed to continue laying the floor, offering us a discount for the flawed product which we thought was a good and reasonable solution. However, Paul Payne of Romanoff Renovations refused to continue, saying he didn't believe us. We were told by Home Depot later that he told his company that we told him to leave. Which was a lie. The worst customer service I've ever experienced. Way too much stress for us In these dealings. read more

For the most part good. I've spent thousands in personal money on tools and supplies. Tools have been great ten+ years ago but the power tools are steadily becoming unreliable! I don't know if it is Dewalt selling a lower quality to high volume stores or vice versa but something has got to change. Cutting corners is not good business and that's why I will rarely ever visit Walmart! I would rathe pay more on tools and be assured I am getting a worthwhile investment! Materials are average too. I can overlook.this because I have been in construction as long as I have. I understand how to tweak stuff and make it work. Thus keeping costs down and still give great quality to clients. read more

If you go here don't expect to be helped without some disdain from the staff. I went here to get some plywood cut, and when I asked the gentleman to cut it, he gave me a look as if I presented a tremendous weight of inconvenience. He complied but not without being passive - being short with me, and not making eye contact. I wasn't being difficult. I walked in knowing what I needed and the exact dimensions I needed it in, and no questions asked - although I'm not condoning poor customer treatment if I wasn't an easy customer. My next experience is what compelled me to write this review. I called a day in advance to inquire about a truck rental. Once again, the staff answered the phone as if I was be disruptive to whatever it was he was doing before the phone rang. After asking if I could reserve a truck he explained they can only hold a truck for thirty minutes before pickup (really dumb by the way), and when I tried to confirm when I should call back he said "yes" and hung up on me. The next day I called in vain twice, as nobody at the tool rental department answered and I was routed to customer service - who quickly pointed out they couldn't help me, and offered to transfer me back to the rental department, and "hopefully they'll pickup this time." I opted to go in store and hope they still had a truck available. They had two trucks parked, but the line to the tool rentals was so long it stretched outside. After standing in the baking sun for 20 minutes and advancing only one spot in line, I called Uhaul, got a reservation, and picked it up in 30 minutes. In the end, I paid less for Uhaul. I won't be going back to this Home Depot any time soon. I gave an extra star because the door greeter was at least respectful and courteous. read more

Best Home Depot in WA so far in my opinion. They have a good amount of inventories, customer service is great, and their employees are very helpful and knowledgable about their job. For eg, we went to the Home Depot in Everett to look for flooring and the lady over there didn't even want to get out of her chair to help, and she doesn't know anything at all! so we thought oh man, Home Depot employees don't know nothing, we should go to a small store to get educated more on the subject. Then, we came across this Home Depot, Jeremy in the flooring dept was so knowledgable and gave us all the options and help us find what work the best for us! so we ditched the small store and went with this home depot. Came in today to find some paint, and Jeremy is there again to cover for his co-worker! I was like...he is really multi-task! Again, super helpful in helping us finding what we need. Definitely will be coming back here for everything for our new home! read more

My shopping experience here is like any other big box store - prices are decent, they have a great inventory for one-stop home project shopping, and the employees are basically useless. My wife and I made the huge mistake of buying laminate flooring and having HD install it. The planning, scheduling and actual installation went OK, until 1 month later the floorboards started separating. We filed a claim, HD had the installer come inspect it, called it a product defect, HD filed a claim with manufacturer (Pergo), Pergo had an independent adjuster come inspect it, they ended up denying the claim, HD ended up blaming the problem on the installer (3rd party company - Romanoff Renovations, which was actually great to work with - I will be giving them a glowing review), installer denied the claim so in the end HD had to eat the cost of a complete floor replacement. In the end, yes, we did get replacement floors installed. BUT, this process took 5 MONTHS and over 100 phone calls to HD (no exaggeration - I have the phone logs) and the so-called local service department, which is impossible to reach and never returns calls. During the entire process we were completely in the dark about what was going on or the timeline or anything. Long story short - THINK TWICE about hiring HD for any kind of home project. Go with local companies with actual professionals who care about their customers. read more

Such a great store very time I come here I don't get bothered relentlessly and when I need help it's always right there or around the corner and everyone jumps at the opportunity to help you find and get what you need! Love the working environment plus the million things to buy and help build anyone a home! read more

So a local propane company referred me to HD to buy a tank. Enter the store, ask the old man greeter where they are. Doesn't know. Calls over Desiree. She clearly has no time for me. Quickly says they are out front but just go to a cashier and pay for it. These are the AmeriGas Exchange tanks. I tell her I don't want that, I want to buy a 30lb tank outright. She still says they are out front in the exchange rack. Wrong. Nothing there but the small BBQ size. I roam around the store on my own and find tanks in the garden center, but not the right size. What a waste of time. Then find them online either ship to me or deliver to store for free. Clearly Desiree needs more training. First, she doesn't know her inventory. Second, she doesn't listen to customers when they try to explain exactly what they want. Typical lack of service at THD. read more

Always great service and the pro desk is well staffed. Rental shop is great too. For generic needs, this is a fine place

Friendly people, good customer service. Good prices for appliances especially washing and drying machines, however not the best. For small items like piping, electrical, garage and house repair items the prices are all pretty good. Also a decent selection of plants and gardenware although I've only purchased a few items from this department. I really like the online search feature that tells you exactly which aisle and bin# the item is in the store, makes navigating the giant warehouse much easier. Also, was able to use NFC to pay for the first time. Also easy and convenient. Nothing really super outstanding but overall for a big box store this is pretty good. read more

Come on peeps? It's Home Depot. Get in, get out, get what you need, no one gets hurt, it's a done deal. read more

The Home Depot - Hey look! Home Depot! - Hardware Stores Near Me - Bothell, Washington

There is always someone asking to help you find something or answer a question. The people on the floor are so knowledgeable. They've always had everything I've ever wanted. The checkout person I had the other day was super painfully slow though. This is also where we get our Christmas tree every year! Easy peasy. read more

I like going to HD. The staff is helpful and they have stock availbke compared to other locations. Recently we had snow emergency and I could not find ice melt in a 50 mile radius. Called the store manager and he was nice enough to set aside 2 bag when they got a New stock. I call that servic e! read more

I scheduled online a consultation appointment for 8:30am for new doors. Not only was no one there, but I was finally told no one would be there till 10 am. Guess Lowes will be getting my business. read more

I love Home Improvement Stores. If I can do the work myself and save $$$ I will. With that said, I frequent these type of stores. Now, don't get me wrong with this review, I like Home Depot but wanted to share my experience at this particular location: I used to live in the Bothell area and would frequent this store as it was the closest one. It's a typical warehouse, home improvement chain store. This one in particular I grew to not be a fan of. during the period of time that I was going there I found that some of the staff were not helpful/knowledgeable about the particular project I needed advice on. I've experienced broken equipment (nothing above $100) that when I returned it was met with a 1000 questions as to why the equipment was broken. It was several of these conversations and material returns that made me seek out another Home Depot location. I even sent the store manager a couple of emails about my experience at his store and they never answered. I know go to the one in Snohomish. I like Home Depot but I do not recommend this store location. read more

I LOVE THIS STORE!!! If you do go in, just ask for Sean in Kitchen remodel, Alex, in customer service, or Mark in paint. They were amazing and and made sure that I had all that I needed. I never felt pressured to buy more and everything that I did buy, worked out fantastic! Also, if you do remodel, ask for Troy to come out to your home, he's amazing and great with kids! read more

The worst customer service of any place I've ever been to! Ordered 80 paving stones to be picked up and rather then have a forklift bring the pallet to the back of my truck to unload the 80, they said it wasn't a full pallet so I had to pull them off the shelve. They seriously expect me to get 80 blocks off the shelf, wheel them over to my truck and load 80. I mean, WTF?? Then when I tried to leave from garden area where I came in from the gates were locked. I asked politely if it was too late to get out of there, the lady said, "Yep, its locked up. Go around to customer service if you want to get out." Seriously?? read more

Waited in a line of 7 people with only one register open. Self serve checkout was also full with 6 people waiting. I went to Lowe's. Poor mismanagement at HD again today read more