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Duvall, WA

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Duvall Ace Hardware & Garden

4.1 (9 reviews)
Closed • 8:00 am - 7:00 pm
Updated 2 months ago

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Ace Hardware we took over the local Stihl authorized dealership. I was informed Ace doesn't have the ability to take on any servicing, which makes them useless. i was told to find another still dealership. That seals the deal. No reason to bring my Stihl business to Ace Hardware and for that matter other hardware needs. It's hard to believe in today's world. A customer would be turned away.

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McLendon Hardware

McLendon Hardware

3.8(148 reviews)
8.5 mi
•$$

Ready to have your Consultation on all kinds of nuts, bolts, washers, which are Customizable for…read morethe requirement of yours

TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

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H2 Audio Video - 85" Samsung Frame with Rose Gold Bezel mounted using a flush motorized mount. We specialize in custom installation. Contact us TODAY!!

H2 Audio Video

4.9(34 reviews)
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We wanted to get our LG GX TV mounted in our home with no visible wires. We had no outlets behind…read morewhere the TV would go, and weren't sure if this sort of job would require an electrician in addition to someone to mount the TV. I was referred to James by another company, and I'm very satisfied with the work done by him and his partner. They were clearly very experienced and the job posed no issue to them, but James still took the time to walk us through exactly what his game plan was, which helped us feel at ease. We also appreciated that, before any holes were drilled, they made sure we were 100% comfortable with the placement of the TV using tape as a guide. Without us needing to contact any other specialist, he installed a new outlet directly behind where the TV would go, resulting in a clean, level, wire free, flush TV mounting. I would definitely recommend James to anyone looking to install a TV in their home!

I called H2 asking for help in correcting my home theater setup after moving from an apartment to…read moremy first house. The next day I sent an email through their website asking them for help. No response came over more than a week. Hey, I would have understood if they didn't want to take on my project, but they could have at least called or emailed me back to decline so that I wasn't waiting around hoping. It's hard enough to ask people for help - it makes it harder when the request itself is ignored. Turns out I only needed to upgrade my subwoofer from a 10" to paired 12"s - so H2 lost an easy $3.5k sale and gets a bad review out of it. You should probably expect that they aren't going to respond to you either - who knows where their line is if 3k isn't enough money to matter to them. ¯\_(ツ)_/¯

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H2 Audio Video - With the right equipment you can have a big screen in any space!!!

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With the right equipment you can have a big screen in any space!!!

Duvall Ace Hardware & Garden - hardware - Updated October 2026

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