Always get that exceptional ace assistance from each department expert here…read more The screw and nail selection has saved me multiple times as I don't know what I'm looking for most of the time but the staff are able to help me find what I need. Do wish there was one closer on the east side of town but happy that this is in the area

my experience is they do not remotely care about customer service. ADDITIONALLY, too old fashioned…read more I made a conscious decision to shop here. I live in totem lake McClendons & Home Depot are closer to me. I forgot my MAILED coupon, so I asked can I buy this $70 worth of stuff and bring the coupon and receipt next time and you adjust the receipt?? NOPE. can you just give me the $5 off NOPE. AT gas $5 a gallon they told me to go back home and come back. I said NOPE, IF YOU DONT WANT TO PROVIDE customer service makes no never mind to me. I will just go elsewhere. now they wasted good will and I won't go out of my way to support them. I didn't know they can just afford to not care about customer service. lucky them. p.s. if they would be modern and just tie the coupon to the phone number like McClendon does I wouldn't have to remember it!....welcome to the 21century

MI True Value is a great store. They staff is knowledgeable and friendly. The store always has…read morewhat I need for home and garden projects. A true asset to the Island.

I wanted to update my 10-year-old review,…read more Friendly and helpful service! This True Value is a great local resource for picking up loose hardware like screws, nuts, and bolts at reasonable prices. While it might not always be the cheapest option, it's super convenient to have nearby for quick DIY needs. Also a great spot for key duplication. A solid neighborhood hardware store!

Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.read more

I come here whenever I need something they sell. They always have what I need (in the past year:…read morepaint, glue, tape, screws, holiday lights, and light bulbs). The employees are always friendly and helpful. It's local, which I prefer to shop, so I will continue shopping here.

Madison Park Hardware is our go-to spot. They have the best service. 9 out 10 times, they have…read moreexactly what we need. For the few times they don't carry what we're looking for, they have a suggestion on where to get it.

I have been going to the Madison Park Hardware store for 40 yrs, almost my whole life. I like…read morehaving a store where I can talk to people. Most big stores people just look at their phones. For a small shop they have a good selection. If you live within 3-5 miles of Madison Park this is the spot for fix it items. Thank you very

UPDATE JUNE 12, 2026:…read more This is a shout out to three of their employees, Michael, Jackson, and Brooks, for being especially helpful in helping me to find what I want at the Bellevue Home Depot today.Theirs was a contrast to employees who usually just say "if we have it, it would be in this aisle," and then go on about whatever they were doing. UBERUPDATE JUNE 13, 2026: This is an additional shout out to their check-out employee, Nam, for her over the top assistance at the checkout counter today, including going out to fetch a cart. And also to Brooks (second day in a row) for assisting me in helping me to determine if my slightly used dumpster find 2017 Ryobi reciprocating saw works (it works), and also helping me to determine whether to buy their Ryobi battery/charger starter kit special for $99 and get a new Ryobi power tool at no additional charge, or get the six in one package of Ryobi power tools for 199 bucks, which also includes two batteries and a charger. (I chose the latter) Give both Nam and Brooks a raise!

If you know a Home Depot you know them all in terms of layout and product offerings. I had been…read moreavoiding going into any Home Depot, but especially this one, for years but its been over a decade and we needed some gardening supplies so we figured this location would be the best. While there were no familiar faces, I was both amused and irritated by the blatant customer-avoidant behavior the store associates displayed that day. I watched one gentleman turn into the aisle my friend and I were in, look up and see us, did an immediate about-face with military precision and quickly retreated as fast as he could. Another walked by us, made brief eye contact, and then pulled out a piece of paper from his apron pocket staring at it as though it was the most interesting paper in the world. We checked out in the garden department with our bags of soil and little pots. The soil we bought had one of those easy to open tops that you just have to pull on. The cashier lifted the soil bag right at that spot tearing it open. My friend saw it but I didn't until we were loading the bag into the car. I shouldn't be surprised but I am disappointed.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Love this neighborhood hardware store! Nice people and have everything you need without leaving the…read morehill.

Super helpful staff. I understand the feelings of those who gave 1 star reviews. The manager is…read moreno-nonsense. She is super knowledgeable and direct. This can rub some people the wrong way. If you have a question about home or garden improvement, she is the go-to person. You will get the right answer every time. They do great work with paint. The store has a good variety for home and garden. Naturally it can't keep specialty items or lumber. The store footprint is too small.

True Value Hardware is a small hardware store located in an unassuming strip mall. As far as…read morehardware stores the selection is limited and has enough for the nearby apartments, but not for any moderate home improvement projects. Keys, light bulbs, picture hanging hardware, and other light items that will be helpful and a variety of holiday seasonal items. My experience was very focused. I came in for some specific items, nails and screws, so it was very quick in-and-out. No one engaged me in the beginning. The employees talked about the football game that was on the radio and I checked out quickly. There was no animosity, rudeness, or issue. I found the whole experience to be very efficient.

We recently needed to return a defective garden hose purchased from Ace. Unfortunately, we no…read morelonger had the receipt for the purchase or the hose packaging. The staff at Ace, in Kirkland, did not feel comfortable making a straight exchange or crediting our account without any documentation. However, they offered to repair the hose without charge and, throughout the process made every effort to treat us professionally and courteously. The fix offered worked well. We are grateful or their efforts and would not hesitate to recommend this store to our friends.

Excellent customer service Renee the manager is a lovely human being and very helpful and…read morepassionate about her job I ended up getting a Weber grill and I really enjoyed the whole buying experience