Actual quality of install is great. The customer service... so/so to poor…read more He installed our countertops as part of our remodel and that went great. We also had an additional cut that he did no-cost (we picked up the extra piece at their warehouse). But our very last interaction leaves an awful taste in our mouth. We asked him to come back briefly to drill a hole (5 minutes + driving). We told him it was not urgent, and to come out anytime in January. He texts at 7AM suddenly saying "OMW there by 8am" - no advance scheduling or notice, just "I'm almost there". Then a 'He said/she said': we were told by our general contractor drilling a hole would be free, Victor shows up, prepared to drill, and says "I would never come out for free - $150 visit fee". I've got 2 kids (1 sick) in the other room, and he springs a negotiation on me very-last-minute like that? We've been texting, asking "anytime this month". He said "well, I'll take $100 cash". Clearly was a money grab. (Later in the day realizing I should have just drilled the hole myself...) So install went well, but awful experience at the end. My fault for not asking about a visit fee before, but his fault for not communicating at all and for an obnoxious cash-grab.

Great experience working with Victor and his installation team…read more My house is 23 years old and well built. I wanted to replace the cartridge in the kitchen faucet and by the time I got damn thing out, I had torn out the sink and some of the laminate! My girlfriend saw my handiwork and said, "Oh good! Now you can buy granite! This is great!" At first I was shocked. Only rich people buy granite. Well, not anymore. I think granite is fantastic. I was referred to Victor by an appraiser. Victor did exactly as the appraiser said he would. We agreed in advance on the following: I would break and make the plumbing and the cooktop and install new backspashes. Victor would tear out the old countertops and backsplashes and seal the granite. Victor measured precisely and provided excellent recommendations. The installation team handled the little "surprises" easily- added epoxy to fill a hole in cabinet where the old cooktop was and chiseled out the drywall where it was a little high in corner joint and chiseled the cabinet where needed for sinks. They've got a great electrical chisel/cutter tool that works on vibration. I got one for myself so I can rebuild the cabinet "floor" under the sinks and cooktop. 3 granite seams are nearly invisible. I paid $7600 for 84 sq ft of countertops (3 in the kitchen, 1 hall bath, 1 master bath). He used 2 big sheets of granite (I am responsible for cost of an entire sheet of granite including leftovers so let him help you plan how you will use your slab. They come in different sizes). So that's $91 per square foot. Seems expensive, but it was worth it to me. I love beautiful high quality stone and workmanship and I got all of that! We visited a lot of small granite outfits and box stores before we met Victor. These outfits sell their own granite but the selection is limited and they are displayed in a way that is hard to see- little samples or whole sheets stacked up like doors in a hardware store. Victor referred me to a granite showroom in Seattle called Pental. They've got a HUGE selection of granite displayed so you can see the whole slab in good lighting. Absolutely gorgeous stuff. I picked a mid-price granite called Astoria. It has the elements that make me happy just to look at it- natural like a sandstone cliff or a dry stream bed, flowing lines in mostly tan with highlights of salmon and black. Plus little sparkles like the inside of an oyster that flash at you as you move around the kitchen. You can almost hear the sound of tumbling water and see the trout in there! Absolutely beautiful! All of the sinks are under-rmount- the only way to go for me. So easy to wipe the counters. Victor's team installs 2x4 side supports for the kitchen sink because of the additional weight a large sink could hold. I was lucky in that my fake oak cabinets with real oak doors and frames were good enough quality that the instl was strong and level. Turns out the color of the stone complimented the honey oak color of the cabinets. I hadn't planned on that nice surprise! Victor and his team are on time for estimate and installation. Very pleasant guys to work with. I haven't installed the faucets and wall tile yet. Still washing up in the laundry tub!

First - I love the cabinets but when I contacted Acorn with help in how to remove the waste bin…read morehardware in order to clean the cabinet, I was ignored and it is now over a month that I haven't received the instructions to do so. I was asked to provide a picture - I gave it. I was asked to give the sales representative name - I gave it. I followed up with a plea to send me the instructions - NO reply from Acorn. The person who was accepting my emails was Katrena. My first reach out was July 16th - I have had no response. Katrena may not have been employed with Acorn back in 2012/2014, but she certainly does not represent this company well.

Acorn provided custom cabinets for our kitchen and baths remodel and did a stellar job! The…read morecabinets are beautiful and fit perfectly. Ed is a real sweetheart and very easy to work with. He came out, measured the spaces, and discussed all the options. I did have to make the trek out to Newcastle to look at samples, but it was worth it. Would wholeheartedly recommend them!!

Ken is a master and finished our live edge desk for our son's business to perfection!!! Thank you…read moreKen!

We are extremely pleased by The Memory Mender's work and responsiveness…read more When we discovered the rails that allow the table to extend and accommodate leaves had cracked (actually more like split along the grain), we went to the major retailer from whom we'd purchased the table and an extended warranty ... only to be told, "The warranty doesn't cover that." So after My Agile Cousin Yancy's blew us off, we sought out a couple of repair businesses via the Internet. Another business offered an equally attractive price for the work but wanted to charge $115 per hour for pick-up and delivery. Heck, my mechanic doesn't charge that much to work on my car, and they're just driving. The Memory Mender was much more accommodating and reasonable. He came out to our house to assess the damage, then gave us an estimate. He also worked hard to find quality parts economically, installed them professionally, and refinished the top so that it looks new again. He and a helper picked up the table, he did the work, and the pair returned it to our home in about 10 days. We are LOVING it! We very much appreciate the workmanship, attention to detail, concern for their customers' budget, and their overall integrity. HIGHLY recommended.

I can't say enough good things about this company. The price was significantly lower than all the…read morebig guys but the final product looks like a million bucks. Cher and Jay were amazing to work with. Their installers were friendly, efficient, and experienced. It's an all around win with the price, quality, and top notch customer service. Thank you NW Closets and Wallbeds!

Hard working group that creates beautful cabinets in their shop…read more The amount of choices of finishes and hardware are amazing and of great quality. If you need to create more space in your home, this is the way to go. And they are local! J.S.

We recently renovated our basement to change it into a separate living space with a kitchenette for…read moreour teens & soon to be college agers. Our handyman recommended Hy . They are a standard size cabinet sales and install company & do not have custom size cabinets. They didn't have black cabinets that we originally wanted but we do like the dark espresso cabinets we settled on. We also ended up with two deep dead end cabinets vs corner units since they do not do custom sizing. We were, however, highly motivated by their low prices & ability to install both cabinets & quartz counters in one day. The rest of our experience was less important to us than getting a good price and install experience. I noticed a couple earlier reviews marked them down to one star for the customer service. In our experience in the show room, they let you look around independently and don't use high pressure sales techniques; which we appreciated. some of the other reviewers seemed to want a lot of direct personal attention & other sales bells/whistles. If shoppers expect high-end customer service for low priced product, I do see how they can be disappointed. To place an order, take your measurement drawing to the person at the counter. If you use them as installers, they will check your measurements on site prior to install and revise the order, if needed. I do recommend using them to install cabinets, counters, AND pulls since if you make a mistake installing it yourself (drill the wrong holes in the cabinet fronts, etc.) they require you to buy the whole cabinet to replace the parts. They don't sell separate parts like hinges & fronts. We made the mistake of not having them install the pulls & our handyman made a mistake drilling the wrong holes (4" vs 5") for pulls on two drawers. He had to buy two whole cabinets just to replace the drawer fronts. I have marked down half a star for this since they didn't warn us about this policy during our purchase & there was no mention of them installing the pulls during our purchase. Luckily, the cabinets are not super expensive & our handyman thinks he can resell the cabinets with the 4" pull holes. I have further marked down another half star for a couple of small issues during install. 1) They didn't warn us about the very strong & toxic smelling adhesive that would be used for the counter tops. In retrospect, we likely should have been out of the house during countertop portion of install since we all had headaches the next day. 2) There was a small issue with the electrical outlet for the microwave cabinet. They mis-measured where to cut the hole in the cabinet & attempted, to instead, move the electrical. Our electrician popped over during install and told them that wasn't safe. So, they cut an extra hole in the back of the cabinet (where it should have been to begin with) to allow for the outlet. Due to a soffit situation for heating ducts, the right side of the microwave cabinet is permanently closed (as expected) & so we will never see the extra hole at the back of the cabinet & don't really care about it. In all, the price was right for our basement kitchen set-up & has met our expectations.

I would give less than 1 star if I could, the worst possible customer service I have ever…read moreexperienced. They sell you whatever they can but ghost you if you have any issues with product. My cabinet was wrong size and didn't fit and I talked to the woman at front desk 3 times and she took my info but then never called me back. I then called again after 6 weeks of trying to get return phone call and he said it would be another min charge of $850 after I already spend over $3k with them. Total scam and riffoff place. I will never go back and will never recommend them to anyone.

There is always miscommunication with Max, there is always some sort of delay with their time…read moreschedules, would schedule a date and than would say "we are busy we can do it the next day when we already arranged the times. Very very poor with communication skills.

We just had our kitchen cabinets fabricated and installed; the outcome was impeccable! Cabinets are…read morewell made with superior craftsmanship and finishing all around. The whole team, from Denys for design, Max with project management, the two awesome gentlemen with delivery and Eugene for installation was fantastic - really friendly, fair, capable and professional people. Thank you so much for making our remodel experience smooth and enjoyable - we couldn't be happier! We plan to use you for our upcoming bathroom remodels very soon!

We had full house cabinets done with the Bellevue show room years ago and went back to add one more…read morepiece recently, as always team led by Dean did an excellent job - from ordering delivery and installation. They were respectful, thoughtful and skillful. Dean, Eric(delivery), Shanon and Eric (the installer), thank you all! Highly recommended to this business- their high quality products match exactly with their exceptional team work!

Worst experience I have ever had in the construction industry…read more We recently completed a full condo remodel and initially had a very positive impression of Huntwood Custom Cabinets. We visited their showroom in Lynnwood and were impressed with both the cabinet quality and the level of attention we received. The salesperson, Donna Ley was responsive during the sales process and helped us design our custom kitchen, master bath, and powder room. Although we received lower bids from competitors, we chose Huntwood after visiting their factory in Liberty Lake because we believed the higher price would translate into higher quality and better service. Unfortunately, everything changed after we signed the contract and paid a 75% deposit. We were quoted a 7-8 week delivery timeline with an installation estimated at 3-4 days. Delivery ultimately took 13 weeks, and the installation process became a complete nightmare. What was supposed to take less than a week stretched into 12 weeks of repeated visits, ongoing corrections, and constant follow-ups on our part. The installation quality was extremely disappointing. The lack of attention to detail was unacceptable, and every unresolved issue seemed to come with another excuse as to why it could not be fixed properly or completed on time. Communication became frustrating, and the entire process created unnecessary delays and stress during our remodel. By the end, we finally accepted the project, even though it was not completely to our satisfaction, simply because we wanted the ordeal to end and did not want any further delays. We requested a modest 15% refund due to the delays and poor workmanship. Huntwood eventually offered only 10%, but even that process took another five weeks -- and the refund amount was calculated incorrectly, resulting in an underpayment. At this point, it is difficult to believe the company values its own reputation or customer satisfaction once a contract is signed. I could provide many more examples, but the bottom line is this: I would never use Huntwood again, nor could I recommend them to anyone in good conscience.

Reasonable prices. I picked up a shower door here and it has been rusting from the inside out since…read moreinstalling. I had to caulk it all over to seal it but it was cheap. I like their kitchen counter and cabinet options.

Fairly average and mediocre quality. Eva, Christine, and a hit n miss crew of installers. I only…read moremet Eva once for measurements. She was 30 minutes late for our appointment. My agent and I both had to drive in 50 minutes of traffic. We got to the house on time but had to wait for her. She was pretty cold and spoke just a few words during the meeting. There were some frustrating incidents and arguments during the cabinet installation that could have been completely avoid. Overall I was barely satisfied. I had to push very hard to get some of the quality issues fixed and it involved multiple trips. I will do much more research next time before I pay someone to do any work in my house again.