Today I had the most exceptional customer service experience EVER…read more I happened to get the help from the store manager (didn't she have important things to do besides help me?). I was looking for a wall-mounted a soap dish for a powder room. She went through several resources and came up with a very creative solution. Needless to say I was thrilled! In addition, she is delightful and has a great sense of humor. We laughed a lot while she was efficiently taking care of my request. I'm hooked on this store! -Donna W.

Beautiful quality selection and knowledgeable staff. Customer service was the BEST! I worked with…read moreKirsten and Tim.

Stay away from this Ace Hardware, couldn't care less about their customers. They come up with any…read moreexcuse to not allow returns. I bought an $800 electric lawn mower and the first time using it I found the self propulsion was defective. I brought it back to the store within 2 weeks of purchase and was told that because it was used I can't exchange it. I said, "of course it is used, how else could I have found out it was defective." Then they said they wanted to take it in the back of store and test it out. I agreed. 40 minutes later the manager came back and said the machine and box is covered in oil and so it wasn't returnable. I told them it can't be covered in oil it is an electric mower and they don't use oil. Then he said, exactly you must have put oil in it. I adamately denied this accusation and they then said well we won't exchange it and I would have to go through the manufacturer. When I got home I inspected the machine and the box and there was no oil. So clearly they are too lazy to take care of their customers because they don't want to do the paperwork to send it back to the manufacturer as defective.

Always get that exceptional ace assistance from each department expert here…read more The screw and nail selection has saved me multiple times as I don't know what I'm looking for most of the time but the staff are able to help me find what I need. Do wish there was one closer on the east side of town but happy that this is in the area

I wanted to update my 10-year-old review,…read more Friendly and helpful service! This True Value is a great local resource for picking up loose hardware like screws, nuts, and bolts at reasonable prices. While it might not always be the cheapest option, it's super convenient to have nearby for quick DIY needs. Also a great spot for key duplication. A solid neighborhood hardware store!

I can't say enough good things about this place. It's so nice to have a place close by with such a…read moregreat selection and amazing service. I am a layman when it comes to home maintenance. Anytime I come here the staff is very friendly and helpful. The woman who seems to be the manager or owner (I believe her name is Mari) always goes above and beyond. She and one of the employees worked really hard to take slip joint nut off of a p-trap for me so I would only have to purchase the nut and not a new p-trap, which saved me about $12. I thought the two items had corroded and fused together but she let me know that the issue was the installer used plumbers tape or a similar product (she had another word for it, which I can't recall), and if I cleaned it out before reinstalling then the issue wouldn't reoccur. A big box store would never go through this much effort. They also have the sweetest dog that I love to pet anytime I go there.

Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.read more

I come here whenever I need something they sell. They always have what I need (in the past year:…read morepaint, glue, tape, screws, holiday lights, and light bulbs). The employees are always friendly and helpful. It's local, which I prefer to shop, so I will continue shopping here.

Madison Park Hardware is our go-to spot. They have the best service. 9 out 10 times, they have…read moreexactly what we need. For the few times they don't carry what we're looking for, they have a suggestion on where to get it.

I have been going to the Madison Park Hardware store for 40 yrs, almost my whole life. I like…read morehaving a store where I can talk to people. Most big stores people just look at their phones. For a small shop they have a good selection. If you live within 3-5 miles of Madison Park this is the spot for fix it items. Thank you very

Came here with my wife to pick up face frame soft close hinges for our daughter/son-in-law's condo…read morein Bellevue. I was pretty much uneducated on this topic (ours in our home were installed by our trusted contractor). This is sometimes a not-ideal knowledge situation to be in entering a Home Depot (as you can leave with a sour taste in your mouth from an employee talk). But in our case, we got help from Daniel, and we left the Depot with satisfaction that comes from a good, honest interaction. Daniel identified that we needed help, and spent a lot of time with us. It was clear he was educating himself as well, and was easy going as he looked for the right parts with us. That attitude definitely rubs off on consumers, and left the store better educated and with parts that we knew we could return easily if it didn't work. And yes, we learned that these hinges comes in different 'sizes' anywhere from 1/4 inch to 1 1/2 inches, and that a typical kitchen set of cabinets uses most of them.

If you know a Home Depot you know them all in terms of layout and product offerings. I had been…read moreavoiding going into any Home Depot, but especially this one, for years but its been over a decade and we needed some gardening supplies so we figured this location would be the best. While there were no familiar faces, I was both amused and irritated by the blatant customer-avoidant behavior the store associates displayed that day. I watched one gentleman turn into the aisle my friend and I were in, look up and see us, did an immediate about-face with military precision and quickly retreated as fast as he could. Another walked by us, made brief eye contact, and then pulled out a piece of paper from his apron pocket staring at it as though it was the most interesting paper in the world. We checked out in the garden department with our bags of soil and little pots. The soil we bought had one of those easy to open tops that you just have to pull on. The cashier lifted the soil bag right at that spot tearing it open. My friend saw it but I didn't until we were loading the bag into the car. I shouldn't be surprised but I am disappointed.

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

True Value Hardware is a small hardware store located in an unassuming strip mall. As far as…read morehardware stores the selection is limited and has enough for the nearby apartments, but not for any moderate home improvement projects. Keys, light bulbs, picture hanging hardware, and other light items that will be helpful and a variety of holiday seasonal items. My experience was very focused. I came in for some specific items, nails and screws, so it was very quick in-and-out. No one engaged me in the beginning. The employees talked about the football game that was on the radio and I checked out quickly. There was no animosity, rudeness, or issue. I found the whole experience to be very efficient.

This place does not take American Express. Also felt very unfriendly, made me feel like it was my…read morefault that they didn't take all forms of payment. Very frustrating, will not be coming back

They do not accept returns, unless you bought the product from their store number location. A…read moredifferent Ace Hardware store could be right up the street but they will not return or exchange it. They make the customer waste their time. This is no way to run a business and they are not a small business so that story does not fly. Go to another corporate big box store. Disappointing.

Excellent customer service Renee the manager is a lovely human being and very helpful and…read morepassionate about her job I ended up getting a Weber grill and I really enjoyed the whole buying experience

This Harbor Freight is one of my regular, go-to stops for shop basics and project supplies. If I'm…read morestarting something new or realize I'm missing something mid-project, this is usually one of my stops. I'm in here all the time for the essentials: gloves, those foam paint thing for stain, foam pads (also for stain.. can you tell I like to stain things?), tarps. All kinds of consumables you don't want to overpay for. They're consistently stocked, easy to grab, and priced right. Where this location really shines, though, is staff and tools. The staff are great, always helpful. Harbor Freight has come a long way, and the value is hard to beat. Especially for air tools! Solid performance at prices that make it easy to expand your setup without overthinking it. I recently picked up an orange rolling tool chest on sale and honestly couldn't be happier with it. Sturdy, smooth drawers, and an incredible deal for what you get. Also worth calling out: the Apache hard cases. These things are fantastic. I use them to keep gear dry, protected, and organized, and they punch way above their price point. No frills, no nonsense. Just good prices, useful gear, and a store that makes it easy to get in, get what you need, and get back to work. This place can be a reliable staple if you're building, fixing, or tinkering with just about anything.

Excellent store well stock, super friendly staff. Great prices…read more The quality of the tools is excellent as well!