As a professional photographer, I was hoping to engage in some ongoing printing with these folks. They made 3 large metal prints for me last fall. Two were fine, one had significant flaws. They were not interested in reprinting my 28 x 42 metal print with the flaws. We eventually settled on them compensating me with a much smaller acrylic print which I sold at an art festival that basically covered my cost for the 28 x 42 flawed metal print. Today (Tuesday, July 3rd, 2018) I made arrangements to meet a gentleman at their shop to review some photo ideas, the nature of my work, and pursue additional acrylic or metal prints. The store was closed and lights turned off. I called the number (they also have a Kent store), and reached that receptionist and explained the situation. She assured me the gentleman who was going to meet at the Kirkland store was on his way from Kent to Kirkland and would try to reach him enroute. I asked her to call me back. She never called back. I sat in front of the store for an hour, then called again, speaking with another individual. This time I learned that the employee I was to meet with was now at the Kent shop for the day, due to an ill employee. I expressed my displeasure in clear, but respectful terms. I then learned that the employee had sent me an email at 7:00 am, which went to the "family email," not my photography email, so I was unaware of the email and his change of plans. I do not understand using email, when this NWFAP employee and I had had a lengthy phone conversation the previous evening where I confirmed my plan to drive from Anacortes to Kirkland today, in the early afternoon. While I sat at the Kirkland store for an hour, another couple stopped by hoping to enter the store. They were surprised to learn the store was closed. I had by this time determined I was unwilling to pursue business this way. I need a trustworthy business relationship since I am in the business of selling my photography. The gentleman from the Kent store called again while I was on the road and offered to drive up from Kent to Kirkland. The traffic on I-405 at that hour would be abysmal and would take over an hour. I again declined and expressed my frustration after driving from Anacortes to Kirkland, a 150 mile round trip. A total of 6 wasted hours and lost time for an upcoming art festival. I usually try to avoid burning bridges, but this was just unacceptable. read more