I don't go anywhere else unless I have to. At McLendon's, employees know their stuff, and often…read moreknow yours, too. If you're doing some weird DIY thing, you can talk about your needs/goals, and they'll often have suggestions for how you might meet that goal. The one in Woodinville is smallish, but they can get anything you need if they don't stock it. I also used them to find me some guys to build my fence! Worked well.

Just left your store Line was double deep to the back of the store ?? Two cashiers with 8 check…read morestands available?? Yes I know it's 5 days before Mothers Day ?? Do you ? Paint guy staring at his computer?? Drove to Home Depot

So if you know what you need and where to find, you'll probably be fine here…read more However, there are many issues. When I walked in I didn't see a single employee, not one. As I walked down the aisles I found 8 in a circle just complaining about work in a manner you really don't want customers to hear. I spent 15 minutes grabbing what I needed and went to ask an employee a question and he's wearing not one but two earbuds and replies "WHAT?!" Do I really need to explain what's wrong with this? I've also never seen so many employees in a workplace on their phones, I feel like I could have even stole anything and not gotten caught. And one last thing, this is by far the dirtiest hardware stores I've ever seen, not even close!

Nobody is ever around to help and in the chance you do find someone they are all some of the rudest…read morepeople I've ever met. Out of all the hardware stores, it's the worst and way over priced for everything. Edit: I take it back, I had to go today and EB was super and helpful

Surprisingly professional service and Liz was most helpful when I called on the phone to inquire…read moreabout a lost key (for a generator - and whether they could make a replacement.) she took my number and said she'd find out and then called me back with the information- This is customer service at its best

I worked at a stihl dealer for 4 years in sales. Needed help with my km131 r today and there is a…read morerock star mechanic/salesman who helped me at duval hardware stihl dealer. His customer service is incredible. His name is Josiah and he is and will be very valuable to the store and customers. Better give him a raise because he is worth his weight in gold.

Had to come back and visit my favorite store in Arlington…read more Re arranged a bit, but still one of the hardware stores I've ever been on.

The service was atrocious ! I have been a solid patron of this store for years, and I after…read moretonight's experience, I will NOT only come back, but will also not recommend your shop to anyone! Awful awful customer service UPSTAIRS !! If I were the owner I would be ashamed of how my staff was treating a customer! I have regularly spent $400+/a visit, and tonight was treated like I was a huge pain in the ass! This is my first ever yelp review. I just couldn't let this slip by without note. It is despicable how the upstairs staff was behaving. Please note, I am not referring to the staff downstairs. They were helpful and courteous. I would describe my experience tonight as downright hostile! I left feeling like I was just punched in the gut. I hope the gals in the upstairs clothing area take a minute and think about how they would like to be treated when they are the customer. Shameful. Embarrassing. I certainly can find similar goods elsewhere and I will. I'll give my $2-3,000/year to a place that values their patrons! Big mistake. Huge! - end of rant.

Amazing selection and great customer service by the team of dedicated employees at the Lake Forest…read morePark store.

Asked to have a key cut and the clerk and manager in charge said that since it wasn't purchased…read morethere they couldn't do it ? Then they said it could damage their machine ? Also said that it was store policy to not cut a key that was brought in ? It's a key with a chip in it that is a basic car key ? Back to Home Depot

No Return or Refund on Defective Used Product From Ace Hardware Silver Lake, WA (AG-Supply…read moreWenatchee) I bought a Christmas tree that was open-box and on display, but still paid full price. Before I arrived to pick it up, the store took it apart without asking me, and assured me it was in "working condition." Once I got home and set it up, I discovered the entire top section doesn't light up. Clearly something went wrong either during disassembly or they never verified it worked after. I contacted the store immediately asking for a return or refund. The store manager claimed they didn't have any return policies. Just recently, a regional manager denied my request completely... This feels incredibly dishonest -- selling a used display item at full price, disassembling it without consent, and then refusing to take responsibility when it's defective. Just really gross business behavior. Posting this so others know what to expect.

Small but Mighty! Such great and knowledgeable employees,…read morevery helpful too! They always have what I need. Plus they have that greeting card making machine! And can take UPS returns.

They always have what I need and always have knowledgeable people working to help if I have a…read morequestion. I love the variety of things they have, and they always have a quick restock if the item you need is out of stock. Been going here for 15 years now and wouldn't change a thing!

Great, neighborhood hardware store. Packed with products. The staff is always friendly and helpful.read more

Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.read more

I come here whenever I need something they sell. They always have what I need (in the past year:…read morepaint, glue, tape, screws, holiday lights, and light bulbs). The employees are always friendly and helpful. It's local, which I prefer to shop, so I will continue shopping here.

Re: visit on Wed Sept 10 around 1130am. I'm usually not a…read more"leave a review" type. If I'm pleased, I tell them to their face, in front of others when possible. If I'm displeased, I generally chalk it up to someone having a bad day or, if repeated consistently, I go elsewhere. (Praise should be public, criticism private). I unfortunately don't recall names, but it was pretty much everyone there from floor to register. I had just gotten new plates for my car... just came from DoL after 3rd time trying interstate title transfer. (I'll leave those details to your imagination...) I realized I needed a special tool in order to mount them. I came here because it's super close to work and they'd always been very helpful previously. It appeared a little bit of a reset was happening so things were little disorganized in some regard. Changing seasonal merch and all that fun.) but every one on the floor began to help look for what I needed, then get the different bolts to use and even replaced the bolts so I didn't have to purchase new tools (that I already have, just in storage and inaccessible at the moment). The level of helpful patience was beyond anything expected. Ever. I've worked in various customer service jobs my entire life. I know people can be exhausting. They spent a good 30+ minutes (of course taking turns helping others with the same friendly attitude when they came in) for ultimately a $6 sale. I've been to this Ace numerous times over the past decade or so and always a very good experience and excellent service. This time deserves a special shout out. I hope the crew that day all see this and know how much it meant to me. Thank you. I'd give more stars if I could.

Visited here recently. Was greeted and asked if I needed help finding something. I replied "yes"…read moreand the person directed me to the aisle a few feet away. I sensed someone very close behind me. It was the person helping along with a large dog on a rope. Not sure if this was personalized service or following me on a potential theft suspicion. (door had sign requiring leaving backpacks etc. at counter). I quickly found what I wanted, but I'm sure others would have freaked out if they don't like dogs close in their space. Maybe this was a result of a prior violent theft or scare. Who knows. Anyway, I like the place because of the knowledgeable, friendly staff. They have been helpful over the years, having all the things I need, especially hard-to-find items and bolts/fasteners.

They are always well staffed with lots of knowledgable people who go out of their way to help you…read more There is always staff to check you out quickly. The place is amazing so it is my "go-to" hardware store. I have never had a bad experience there. It reminds me of how customer service was when I was a kid 60+ years ago.

This ace is the place with the helpful hardware people! Staff is always welcoming and ready to…read morehelp you find that one perfect screw that will complete your project!