This amazing shoe and athletic store is a must see in the East Lansing area. They not only offer…read morerunning shoes and apparel but also have high end name brand casual shoes and boots. Additionally they have a wide selection of outdoor and running apparel too. Maybe even more importantly they ensure all the staff are highly educated. They can get the right kind of shoe for whatever your needs might be. Flat feet? No problem. High arches? No trouble. They will get you in the appropriate shoe or insole to make your feet feel fabulous. Outside of just selling shoes, they offer good form running classes to help your technique. In the case of some bad luck, they have sports med providers that assist in a clinic to see any injuries. I'm quite sure they are now offering physical therapy as well to get you back in the saddle from any injuries. This is more than a shoe store. Go check it out. You'll be amazed.

After casually mentioning an issue I had on my last visit, with my sales person, he wanted me to…read moretalk to an owner. I told him the problem was solved and I was happy with the outcome. he insisted I speak with someone. After a few minutes, he came over with a gift card to use on my purchase that day! I was not expecting that and told him so. Again, he insisted I use it and apologized for the inconvenience of my last visit. Unfortunately, I can't remember the associates name. Playmakers truly cares about their customers experience!

Wow, great selection, wonderful service, quality products. When shoes are ordered, they come within…read more5 days of the order. The sizes and widths are there, most particularly if you need something out of the norm. I don't buy shoes anywhere else and haven't for the past 5 years.

Best shoe store ever! For me it was a life changing experience. I've struggled finding shoes that…read moredon't hurt my feet after a few hours. It has been decades since someone knowledgeable measured my feet. I thought I needed 8 extra wide, but I was wrong. After properly measuring at the ball of my foot, I was shown that I need a 9 medium. This allows the arch of the shoes to align with my arches better. I bought three pairs of unbelievably comfortable shoes! Donating all my old shoes. Brought my wife back the next day and she got two pair. Surprisingly cool selection! So grateful I found this place!!

I've been here several times. I live by the Novi store but this location seems to have more…read moreinventory of what I seem to like. (I've been to Grandville too...my second preferred location in the state.) Usually when I come in, the few salespeople working are spread out on the floor, but each one eventually comes by to greet me and ask if I need anything, or if I have any questions. I've found them all to be friendly and doting. Their boot selection varies from shipment to shipment but I've bought two pairs of boots from this location specifically because of the service, selection, and the great prices. I realize that other western stores may have higher end boots like Lucchese, but if you're a collector like I am, then you get a lot more value here than anywhere else. I'm a fan of supporting the mom and pops (shout out to Scott Colburn and Howell Western Wear), that said, I like Cody James boots. My girlfriend bought me my first pair for Christmas. That was going on two years ago and I still get compliments on them. I'm a fan of Boot Barn. If you're getting into boots, they're an entry level spot to indulge your curiosities.

The service is absolutely terrible. Not greeted when we walked in, not helped when browsing. We…read moredidn't even see another person in there. I could've used some help instead of them hiding in the back room, giggling. Don't go here if you're looking for ANY kind of service.

The past two times I have come in here, the cashiers are so rude and act like I'm interrupting them…read moreby wanting to check out. It's the same two people, an older white male with grey/white hair and a younger/middle aged woman with tan skin and brown hair. The first time I came in they were having a conversation and didn't even notice me standing in line until I continued to walk up. If you could redeem certain coupons or DSW cash online, I would never come back to this store. Everyone else seems fine, all the people working on the floor are helpful and kind, it's truly just the cashiers.

Received a $30 off coupon from DSW. Picked out a pair of New Balance running shoes. Cashier…read moreattempts to use said coupon and informs me that NB is excluded. The list she looked at to find the exclusions was huge. You basically get to use the coupon on an off brand shoe. Easy for women as they have many brands to chose from. For men, there were literally no shoes that weren't on the exclusion list. You have to give it to DSW, that's a great ploy to get someone to the cashier. I'll always buy my shoes direct from the maker or via Amazon going for. I'd rather pay more than contribute to shady marketing. Bye DSW.

The Yelp reviews are not reflective of the amazing customer service and quality of the end product…read morethat these folks provide. Please keep in mind that the people who left low reviews did not do their due diligence as buyers, and it shows in their reviews! Great work, wonderful people. I can tell why the Redwing Store of Lansing has been partnered with them for so long. Photos of my resole to come!

I drove over an hour to get here. Arrived at 4:00 PM. Website, Facebook page and door says open…read moreuntil 6:00 PM. Closed. Wasted $20 in gas and 2 hours of my day. I will not be shopping here. Sad they can't update any of their information to keep their customers informed. This would have been my first purchase here but I will not be coming back.

Very friendly gals. I have had a lot of alterations done there and have always been very satisfied…read morewith her work.

Great service! The owner and her mother get clients in quickly for alterations and have a week turn…read morearound time. My wedding dress came out amazing and I can't recommend this business enough! I will be back!!

I appreciate the staff at the Lansing location they are the best. They helped me and even when I…read morewas having an issue with my glasses they fixed everything to make sure I was able to get my glasses repaired. Everyone there deserves a raise. Love them all

During my experience, I suffered unacceptable customer service…read more ​Rather than resolving the issue locally, I escalated the matter directly to their corporate customer care team. Unfortunately, corporate's response was just as disappointing--sending a dismissive, generic reply that ignored the core problem and excused the staff's conduct instead of offering a resolution. ​Both the local staff and upper management have demonstrated that customer experience is not a priority. Until leadership addresses staff conduct and implements genuine customer support, I strongly advise others to take their business elsewhere.

I demand that the store surveillance footage be reviewed…read more With homecoming approaching, my daughter and I set out to look for a dress in the mall yesterday. She heard from her friends about Windsor, a totally unfamiliar name to us, and although with comments of poor customer service going around, we decided to check it out. It wouldn't hurt, right? We went in the store, and right away we saw girls from the same school also there looking for homecoming dresses. I had a pleasant conversation with another customer while waiting outside the fitting room. My daughter finally decided on one particular dress (Isabella Lace-Up Back Skater Dress) but that one was not in the best condition likely from being tried on numerous times. Unfortunately it was the only one available in the store. A girl working there told us they could order one for us, but she didn't know how yet. We were directed to talk to another girl about ordering. After waiting for a while for the other girl, she came out from the back room. I approached her with an "Excuse me," and, wait a minute, did I see a look of "why are you bothering me" on her face? "That can't be it. She is probably just busy," I thought to myself. She said yeah she could order for us and WALKED AWAY, continuing on with her important task. A quick response of "I'll be there with you in a couple minutes" would have been nice by the way. Here's the climax or more suitable of what went downhill from there: while patiently waiting for her to slowly finish what she was doing so she could help us, my daughter and I browsed the racks and shelves NEXT TO (I) and feet away IN FRONT OF (my daughter) the checkout counter. All of a sudden, she turned around and yelled: "You can't go back there!" My daughter and I looked at each other, puzzled, "Back where?" I asked. No answer. After a moment, I figured she probably meant the counter/cash register. Trying to assure her that we were not anywhere near it, I walked up to her and quickly explained. She stared at me and said nothing. FINALLY she came back to the counter, and I explained again where we were--not near, and definitely not behind the counter. Her response was a nonchalant "ok." Then she asked if we wanted to order. I decided right at the very last 0.5 second on "no." Her response was an abrupt "ok," accompanied with another nonchalant look. Before we left the store, I did get her name, KIM. As we were walking towards the door, I could see her cracking jokes with that other girl, likely about us. We then went to Macy's and bought our dress. It was quite a bit more money, but a good experience and my sanity was well worth the extra cost! I demand that the store surveillance footage be reviewed. The incident happened between around 15:30-16:00 on Thursday, September 16, 2021 at the Meridian Mall (Michigan) location. I will not be buying anything from Windsor, ever. Our very first visit was going to be our last. In addition, I want people to know about my first-hand experience. The bad reputation of poor customer service of Windsor is not a rumor. Our choice (of not giving them the business) is our voice and power as customers. I hope that, above all, we were not treated that way because we were wearing masks (Kim was not) and/or that we were minority. In the end, it did hurt. The fun of going dress-shopping was hurt. The belief in the existence of basic customer service in a fad fashion store was hurt.

Jamie was amazing at helping me find a couple dresses. I was about to give up and she saw me…read morefrustrated and came right over and picked out options and I ended up buying both options. Great customer service!! Mah gurl