After reading several bad reviews that sound like people just don't read what they sign and have…read moredealt with someone who didn't divulge the whole truth. I decided to go with the Vivint system. I put this poor guy through the ringer but everything is clearly written in the contract. Of course if you sign it you are bound. I had to take a phone call where this lady who seemed pretty friendly but, serious asked me annoying questions that I had already agreed to with the sales guy. I love the system. Absolutely. I had adt before. Can't complain about too much with them. I set my new system off on accident because I was used to the back door sensor not working. Which of course Vivint had to replace. And they pad had someone speaking to me in the same minute it seemed. I like the app. I like the equipment. I like the convenience. I like it. If you are sitting with a Vivint guy. Ask him questions. Don't get yourself into a pickle like these other people are saying. I just want to post a good review since it seems only the bad ones make it up.

This is worse company I have ever dea with. From the installation to getting a refund is a whole…read morenightmar. The tech didn't add the hub where I asked him to and the mailed me the exte without my knowledge and charged it to my account and even after it was returned I can't get my funds. I asked them to come get their equipment and they refused also they charged me for them sending out a tech in error. Complete mess of a company

Tri-Tronics came to my rescue again today. Over the weekend one of my security system sensors…read moredeveloped a fault before the system was activated for the night. I heard nothing but kept getting automated calls from Central Monitoring. If I didn't get to the phone in time both my trusted contacts and I got text messages. It became awful in the hour before midnight with one call after another. After the system was armed & I was in bed I received a call from a real person at Central Monitoring. It was about 1:30am. So I asked her if she could turn off notifications for that sensor until I could get Tri-Tronics out to correct the problem. After confirming my identity she did just that. When I got up this morning (late from lack of sleep) I called and spoke with Alexis, the owner. She promised to send Justin, my and the dog's favorite technician, out within the next two hours. He came even sooner. Justin reset my system, which he said could possibly correct the problem. He also offered me option of ordering a new sensor, which is the option I chose. At my request he turned off the errant sensor to assure the problem didn't reoccur before the new sensor arrived, Once again Tri-Tronics came to my rescue quickly. The system has made me feel so much more secure since my husband died. The value versus the cost of the system over the years has been immeasurable. It has just continued to work with sensor battery replacements every few years. Thank you Tri-Tronics, and especially Alexis & Justin. You have made me feel so much safer. I highly recommend the choice of this local business if you're considering a security system.

The house we bought has this system in it. We didn't have…read moreto set up anything new with it. But our experience almost 2 years has been great. They always respond to any mishaps of button pushing or forgetting to disarm the alarm. Very satisfied with this company and glad we didn't go with ADT.

awesome service & priced fairly. he did amazing work & was very fast, book with him! :)read more

Arranged for an install, got a day set up. Never got a message or call to sset up a time. Pretty…read moremuch ghosted. Just a waste of time. I understand being busy, but leaving someone hanging is not good business.

Outstanding Service. Stephon Cuffee came out to our house 5 times, 5 TIMES !! Poor guy, 1st time…read morehe got the contractors, 2nd time got got me in the middle of demo, 3rd time I got hubby''s day off wrong, 4th time hubby was in the shower, 5th time, I called him and he happened to be in my area. He never gave up though and...he kept coming back, unlike all the others. He is an excellent consultant and very knowledgeable. He helped us make our decision and he took the time to listen to my concerns and didn't push the sale! My technician, Anthony Wilson, also a great professional. Did a great job on my install and explained everything to me and made sure I was comfortable with the new equipment. Great customer service!

My doorbell cam hasn't been working for 3 weeks now. Every time I call they tell me they'll send…read moresomeone to help but no one has done anything to fix it. The customer service is awful. Unfortunately we still have 3 years left. 100% DO NOT RECOMMEND. Don't waste your money. Go with ADT.

Reviewing a security company may just be a little out of the box for me. I suppose I need a…read morebreak-in so that I can have an experience on how good they are? My experiences with security companies have been crap over the years. Trying to reach someone at Vector has been a pain in the ass. ADT bought out Vector and I spent 30 minutes bouncing from line to line trying to get information about my contract. Sure, these folks give you a free system but when the alarm system goes ape nuts and you need someone to come on site it's just a headache to deal with. So this time around I decided to go with a local company. You take away the idea of having a central call center system to assist you but when the day is done you just want the firefighter or cops at your door when you need them. I ended up having to pay for the alarm panel. Digital Security is based out of Hampton and while they lack all the glamour of a national company, I believe they are reliable in what I need of them... a system to work if there's a break-in and someone to dispatch the right people when needed. The other day I forgot to turn off my alarm before opening the back door to let the dogs outside. The alarm went off and within seconds I received a phone call making sure everything was okay. So in this particular instance if things weren't okay I knew that I would have the po po at my door right away. Bill, the owner, even advised me on getting motion lights as this often deters break-ins. I only opted for basic security but they do offer other services such as CCTC cameras, intercom systems, VOIP, and various music/speaker systems.

Digital Security has been servicing our security system for 15 years. They have helped us make the…read morebest use of our system.

This company is as good as they come. Well informed about the latest technology they help us stay…read moreon the cutting edge. They have great customer service and stand behind their work 100%. I recommend them whole heartedly. Stephen

Very, very happy with the purchase and installation of our new home theatre system. The price was…read morereasonable, especially considering the installation of a fairly complex system, which is beyond the capability of all but the most "electronically-handy" homeowners (myself included). Since we were moving from Northern Virginia, we were dependent on the recommendation of others -- and John (the company owner) was exceptionally responsive to our questions and timetable. (I particularly appreciated the fact that John permitted me to have a new TV shipped from Amazon directly to his shop, since we were "on the road" between homes and not yet in the local area.) The installation team -- Kevin and Cortez -- were on-time, polite, professional, and very helpful in walking me through the system operation. Moreover, John personally followed-up the very next day to ensure we were satisfied with the installation -- that's great customer service! I'd unhesitatingly recommend Spartan Pro-Tech, LLC for all your home theatre needs in the South Hampton Roads region.

I finally contacted ADT via Facebook Messenger after being told that ADT contacted me several times…read morevia social media but I was unable to see where they contacted me. I got in contact with Tréchell and I will say that if I dealt with Tréchell from the very beginning I would most likely still be an ADT customer. I still have such a bad taste in my mouth from the events over the last few weeks with ADT but I was able to up their rating simply by the actions from Tréchell.

How is it that ADT has been removed from our residence for months now, but keep getting monthly…read morereports our system is fine and communicating fine with ADT? The complete system was removed with the batteries. This is scary for someone who has your system thanking all is great when ADT sends out false reports. Is ADT really a safe system??????

This is an update on a previous review. We were upset at the initial lack of communication, but…read moreonce Coastal came to the house, they did a fine job in making sure things were right. They wired things correctly, explained their work, and left making sure things were in good shape. By all accounts working with them was a positive experience.

I researched home security systems for six months before making a decision. I interviewed several…read moreindividuals and met Mark, the owner of Coastal Security Group. He had the products I wanted and was very friendly with a great product knowledge. We installed a rather high end system and there were a few problems getting the technology to work. The system works wonderfully well and Mark and his crew were fantastic to work with. I would never consider working with anyone else. January 18, 2013. It has been a bit over four months since the system was installed and the tech problems continue with the video on the cameras. Reps from Honeywell are coming out with the technician. Video problems solved and everything works the way it should. I am having smoke detectors and light modules put in later this week. Waiting to see how all things work out.

If you are looking into getting into the security field and need training then ESS is the place to…read moreget it. My #1 recommendation for all types of training. The professionalism and knowledge come from years of experience which is why the instructors never left me feeling confused. I cannot wait to take more courses in the future!!! -Tony G

Mark, Erin, and Ron were the best. They shared decades of their own personal experience while…read morethoroughly covering the information required by the Department of Criminal Justice Services for the Bail Enforcement Agent Class. They also assisted students with the process of applying for licensing--a very welcomed support process. The class was instructed with a variety of instructional methods to include practical application, demonstration, informal multi-media lecture, discussion and evaluated through examination. Getting basic tactics for room clearing taught by a retired Navy Seal--well, that was a great bonus!