This company is a fraud and rip off. Eric Massingill Sales rep lied about my package charged me…read more$1850 for 3 cameras then overcharged me for a keypad in the house. All said and done I have a cheap system I pay $39.99 for monitoring and another $15.00 for 4 cameras per month. When I needed another contact on a door outside he would not even call me back . Most unprofessional person I have ever been in contact with. I hope this company goes broke .,. Go with ADT not these crooks

Security Risk. After over 10 years of monitoring with this company, I took over my family home and…read moresigned a new 3-year agreement. Near the end of the term, I followed their official cancellation procedures and provided written notice more than 30 days in advance.After submitting notice, I was told my contract was two months longer than previously stated. I was also informed they would not release the system's communicator, which prevents me from using my own hardware with another provider. The company ignored my subsequent requests for clarification regarding this equipment lockdown.To protect my system, I ultimately had to change the programming code and replace the communicator myself to remove their access on the 3-year anniversary. Despite paying for the extra two months demanded, they billed me for monitoring services they could not actually render, including an interactive access fee for a system they no longer could connect to. Disabling customer-owned hardware is not in my signed agreement, and charging for unrendered service is highly unprofessional. They completely destroyed my trust.

Digital Security has been servicing our security system for 15 years. They have helped us make the…read morebest use of our system.

The Technician (Mike) knew what he was doing. Very efficient and assisted me with floodlight cam…read moresetup (both with the cam Ring app settings. I will be a returning customer.

awesome service & priced fairly. he did amazing work & was very fast, book with him! :)read more

Arranged for an install, got a day set up. Never got a message or call to sset up a time. Pretty…read moremuch ghosted. Just a waste of time. I understand being busy, but leaving someone hanging is not good business.

Searched for a security system and found Hampton Roads Security. Not only was the equipment better…read morethen the internet specials and the larger national firms, the monthly monitoring was less. We also got log in's to both the alarm panel and the monitoring center to see everything and make changes. The system was all color screens and could do things for our home like turn on lights when we are away like on a timer. They were able to install within 2 hours which was important and did not pressure us in any way to sign up. They also gave us a 30 day no questions asked cancellation if we didn't like. I would recommend to anyone looking.

From the owner: Hampton Roads Security is a locally owned, Chesapeake based company that is becoming a leader in…read moreresidential and commercial security services. We provide strategic security solutions for home, business and commercial clients. New installation, service and monitoring of alarm, CCTV surveillance and access control systems.

We have had nothing but problems with our Vector Security system since we had it installed in our…read morenew home. We thought the system in our previous house had been canceled but we continued to receive alarms for several weeks. When that was finally resolved we had problems with the display panel in the new house and were told it needed a new backup battery even though it had just been installed and since it was past 60 days we would have to pay a service fee. Then the problems with the medic alert pendant started. We received the first call on Oct 31st while my husband was in the hospital after a minor stroke and the pendant was at home on his nightstand. Apparently it needed a new battery also even though we were again assured that such failures were very unusual. We were told the earliest a repair tech could be scheduled was November 21st -- 3 weeks later. Because of the repeated problems and shortage of technicians we have asked to cancel the account but Vector refuses because we are trapped in a 3 year contract.

Worst customer service ever! If you're having an issue with your system, it took us three weeks to…read moreget an appointment. If your equipment is malfunctioning and they come out right away it's gonna be about $400 however, if you have a service plan and come out when your appointment is it's only $35. So if you get this equipment and you ever have an emergency, example, your alarm is going off at all times of the night and day, even when it's bypassed, even when you don't have the security armed, you're out of luck. I do not recommend this company at all. It's all about the money for them.

If you are looking into getting into the security field and need training then ESS is the place to…read moreget it. My #1 recommendation for all types of training. The professionalism and knowledge come from years of experience which is why the instructors never left me feeling confused. I cannot wait to take more courses in the future!!! -Tony G

Mark, Erin, and Ron were the best. They shared decades of their own personal experience while…read morethoroughly covering the information required by the Department of Criminal Justice Services for the Bail Enforcement Agent Class. They also assisted students with the process of applying for licensing--a very welcomed support process. The class was instructed with a variety of instructional methods to include practical application, demonstration, informal multi-media lecture, discussion and evaluated through examination. Getting basic tactics for room clearing taught by a retired Navy Seal--well, that was a great bonus!

My system works fine. Management treats technicians like crap, at least in Richmond office. They…read moreare rude, humiliating, and condescending. I don't recommend them due to their management style.

Just had female ring our door bell in the Kempsville area of Virginia Beach and we would not accept…read moreservice due to the unprofessional attire she had on as well as her lack of manners. Vivint needs to step up who they hire or what they allow them to wear as a representative....

Don't trust them get everything in writing and make sure you fully read the contract not what's…read moreposted on their site or what's in home security system review pages!!!!!!! I recently got this system July31 from defenders Inc/protect your home. During the security walk thru I was informed I had a 30 day trial period which I specifically asked about due to going out to sea( I'm in the military) This trial period is actually 3 days in the contract(which the installer accidentally sent to the wrong email). When I went to cancel due to poor customer service as well as other reasons such as some of those listed next . One reason had to call 4 times to get the contract as well as for the gift card which I still never received. Another reason is the system also had several false fire alarms late at night some of which I was present for some I wasn't. I was charged 75% of my contract a fee that was almost $1600 as well as not refunded for the 1600 worth of equipment I purchased in July.This organization has several reviews and such with similar things all over the internet. A short google search will tell you that they have a tendency to try to stick it to you or fail to adequately explain the trial period and canceling while having items such as the 3 day period in the lengthy contract. Be aware defenders customer service as well as corporate have done nothing to remedy this as they used a third party to install so they feel they are not responsible for what the contracted out or agreements made in their name.

Very professional and educational on security needs for my family. I highly recommend ADT for all…read moreof your security needs. Peace of mind!

Great reliable service. I use South Bay at both of my business locations, the technicians are…read moreknowledgeable and do a great job. They have installed data wiring, security cameras and an alarm system for me. The prices are fair and the owner is friendly and great to deal with. Highly recommended!

From the owner: South Bay Communications & Security provides VOiP business telephone systems and IP video security…read moresolutions to businesses in Hampton Roads and Northeast North Carolina. South Bay also delivers creative structured cabling solutions to any size company.

What a fantastic job Chris and his team did mounting our TV over the brick fireplace. They were on…read moretime, affordable and professional, even cleaned the TV screen! If you are shopping for a good installer, call Chris.

Chris did a great job! I wanted to see if a flat antenna could pull in some stations and if so,…read morehow to work the remotes. He was prompt, patient, and professional, and had my antenna up and working in short order. I am not tech savvy, but Chris was able to explain the "how to" and answer my " what if" concerns clearly. Chris is a kind and smart expert who inspired my confidence and did so quickly and at a reasonable price.