We have had nothing but problems with our Vector Security system since we had it installed in our new home. We thought the system in our previous house had been canceled but we continued to receive alarms for several weeks. When that was finally resolved we had problems with the display panel in the new house and were told it needed a new backup battery even though it had just been installed and since it was past 60 days we would have to pay a service fee. Then the problems with the medic alert pendant started. We received the first call on Oct 31st while my husband was in the hospital after a minor stroke and the pendant was at home on his nightstand. Apparently it needed a new battery also even though we were again assured that such failures were very unusual. We were told the earliest a repair tech could be scheduled was November 21st -- 3 weeks later. Because of the repeated problems and shortage of technicians we have asked to cancel the account but Vector refuses because we are trapped in a 3 year contract. read more

Worst customer service ever! If you're having an issue with your system, it took us three weeks to get an appointment. If your equipment is malfunctioning and they come out right away it's gonna be about $400 however, if you have a service plan and come out when your appointment is it's only $35. So if you get this equipment and you ever have an emergency, example, your alarm is going off at all times of the night and day, even when it's bypassed, even when you don't have the security armed, you're out of luck. I do not recommend this company at all. It's all about the money for them. read more

Salesman would not stop talking and pushing to get a yes when the answer was clearly no. He would keep stepping closer to my door and would not let me handle other business I had going on at the time. Had to clearly say the answer is no two times because he talked back and wouldn't accept it. Finally he walked away while saying I had an attitude and saying derogatory things under his breath as he walked away. Very rude, disrespectful and unprofessional. read more

I am not a person who normally get upset and write reviews but I did this time. Very disappointed as a small business owner in this rough pendamic times never expected a company will be so rude and careless when it comes to customer service. Gave this company so many referrals. The sales girl who opened my account 2 yrs ago was very nice and polite so I gave her at least 10 + referrals. Now she is no more with the company and the manger I talk to about the billing issue she was rude and even dare to say she give a shit for my business and want my account to go on collection even I am already paid the past due balance and they cancel my account and try to charge me early huge some of early termination fees even though I haven't canceled the account. She was like a give a damn. How rude she was unbelievable. If you don't treat your customers right I tell your karma haunt you soon . Mark my words read more

Recently purchased a home and had a sales rep come to my door. I let him finish his sales pitch and told him I'm not interested at this time. And he asked if I would like to be removed from his listing and told him yes and he said he couldn't do it because he didn't have access. I asked for a contact card so I could talk at a different time. He refused to give me one and just kept saying he was with Vector. He was very pushy, rude, unapproachable and would not take no for an answer. Not that I wasn't interested in a security system but I wanted more information than he could provide. I called vector and their response to my complaint was helpful in making sure I don't do business with them or refer them to another else. read more

If I could go with no stars I would. We have a defective smoke alarm that they will not replace. We have had 5 false alarms in one year...2 this morning. The Fire Department loves it. I was told, a month ago, my situation would be escalated to a supervisor. Nobody ever called. I was told 6 months ago the detector would be replaced...no one ever called or came out. I have referred several people to this company. To those people I'm sorry. All of the companies I looked into pre purchase offered very similar packages. Go with one of them maybe they will return a phone call. read more

My husband and I have had nothing but incredible experiences with this company! We've had our security system and cameras since October. Bryon was great to work with and very knowledgeable. Steve was our installer and was awesome. Highly recommend! read more

Very deceptive. Was told insurance companies give a 15% discount on premiums if security system is installed and a 20% discount if fire was added. Called my insurance and was told I would get a one time credit of $20.00 and that the security companies tell customers that to get the sale. Also beware of the contract lenght. Make sure you fact check everything before you sign anything! read more

Unfortunately there's no option for zero! Unless you plan on never moving or having any issues I suggest you sign on with a reputable company. The Customer Service is so horrible we have already switched companies and are waiting for our contract to run out. read more

Recommended by the rental company. Signed up, not being told it was a 3 year contract with a $1000 cancellation fee. Should have read every word. Our doorbell camera has gone out twice in a year and a half. It has taken approximately two weeks each time to fix it. It's hard to get them on the phone. You have to leave messages and wait days for callbacks. The techs are nice. The service is not. The owners of our rental have military orders back to this area and need their house back. That's not a valid reason for us to have to stop our service without the cancellation fee. read more

When I first got their service I thought it was a great bargain at $39 per month... until I sold my house. That's when the real fun started. First the contract you sign is for three years. If you sell the house and the new owner doesn't want the service guess what? You continue to pay until the contract expires and ONLY if you write them and specifically request termination within 30 days of your last payment. Not done. There is one little line buried in the contract that says you must return their equipment to them upon termination. They charge $950 for a monitor, smoke detector, motion detector, and 3 door monitor magnets. You can imagine what the new owner said when I asked to come in and take the system out. Vector did not return the old system to re-install either. I've had systems in three other homes and have never gone through this mess before. Vector? No way. read more