Tri-Tronics came to my rescue again today. Over the weekend one of my security system sensors developed a fault before the system was activated for the night. I heard nothing but kept getting automated calls from Central Monitoring. If I didn't get to the phone in time both my trusted contacts and I got text messages.
It became awful in the hour before midnight with one call after another. After the system was armed & I was in bed I received a call from a real person at Central Monitoring. It was about 1:30am. So I asked her if she could turn off notifications for that sensor until I could get Tri-Tronics out to correct the problem. After confirming my identity she did just that.
When I got up this morning (late from lack of sleep) I called and spoke with Alexis, the owner. She promised to send Justin, my and the dog's favorite technician, out within the next two hours. He came even sooner.
Justin reset my system, which he said could possibly correct the problem. He also offered me option of ordering a new sensor, which is the option I chose.
At my request he turned off the errant sensor to assure the problem didn't reoccur before the new sensor arrived,
Once again Tri-Tronics came to my rescue quickly.
The system has made me feel so much more secure since my husband died. The value versus the cost of the system over the years has been immeasurable. It has just continued to work with sensor battery replacements every few years.
Thank you Tri-Tronics, and especially Alexis & Justin. You have made me feel so much safer. I highly recommend the choice of this local business if you're considering a security system. read more