I came here for a children's birthday party (niece and nephew) and it was very fun! Staff was helpful and available. They started with a live feeding in the tank by the front desk. Then gave out pellets to feed the fish and turtles at tanks that were eye level to the kids. We then moved to the back of the place where they had two touch tanks available. If I'm being honest I don't think the fish should be in the touch tank (they were tiny and kids are rough), the crawfish was fine. Everything was walked thru in a loop. During lunch, two of the staff dressed up in fish costumes and greeted the kids. The place was very clean and displayed beautifully. I do have a tank at home and will definitely come back on my own time to explore more. read more

The Fish Gallery - Pet Stores Near Me - Houston, Texas

If i could give them a .0 I would it was horrible. We came in to look at lighting upgrade options for one of our tanks. The associate i dealt with was racist and demeaning and rude. He became upset because I wouldn't purchase the lights he wanted me to buy, told me it must be above my price range so i shouldn't be shopping there. really read more

screw ryan. so far i've never had a bad experience, all the employees are very nice & respectable. but there's one in particular who is not a pleasant person to be around. horrible energy & customer service. i spend hundreds with fish gallery & this disgusting attitude is not it. please fire or remove him read more

Ask for Anthony!! he was an amazing help and amazing service, nicest person ever!! greatly appreciated for this place

I just bought 12 "mixed mbuna" from them. 4 ended up being HAPs and not mbuna. 5 of the 12 are now dead from ick and several others sick as well. I expect more from a retailer of this level. Not only am I out the money spent, but now my entire tank is compromised and under care. Shame on you fish gallery, pets mart has better healthier fish at the same price. read more

I purchased a fish tank from Fish Gallery and unfortunately had a very disappointing experience. The base that was sent with the tank was not the one I ordered. I went back to the store, spoke with the salesman, and left my information to receive a follow-up. Unfortunately, no one ever called me back. I was hoping for better communication and customer service, especially for such a large purchase. Beware! read more

This review is regarding the Fish Gallery Aquarium and Design service. I finally decided to purchase my dream aquarium in December of 2023. I decided to work with the Fish Gallery but do not live close to one, so I called and was connected with Dean. We discussed what I wanted which was a full setup including a 195-gallon bowfront aquarium, stand, and canopy. I was told that I could request a custom stain color for the cabinetry, which I wanted since I was moving into a new home and wanted to match the wood tones in the new house. I did finally receive the tank in June 2024, but there were problems... TLDR: Serious issues with design, execution, and quality of a very expensive aquarium. Horrible communication and customer service. I made a huge mistake choosing to work with the Fish Gallery and I recommend you avoid them. PROBLEMS: 1. (I should have seen the early signs and backed out of this deal). I asked Dean multiple times for the dimensions of the cabinetry internal space and door openings so I could arrange for a sump that I wanted to fit my needs. He basically refused to provide me this information even with multiple requests. It seems that he wanted to sell me his sump, which ended up being a 30-gallon Aqueon aquarium with a cheap plastic drop in piece that holds very little media. This DIY looking "sump" cost me $445, is grossly inadequate for a 195-gallon aquarium, and is not something one expects to see on a $10K + aquarium. 2. Delivery Day. The very first thing I noticed was that the stain on the cabinetry was very wrong! I am at fault for accepting the delivery and not returning it immediately, I admit that. Initially I thought it was my fault, since this aquarium order/purchase took place over many months and I was in the process of renovating and then moving into a new house, I thought maybe I wasn't clear about what I wanted. After reviewing all of my communications with Dean and the Fish Gallery, I found the email where I told him exactly what stain to use including the brand, the stain name/color, and a picture sample of the color. The stain I requested is not anywhere close to what I received. 3. Leak!!! Within a few weeks, the aquarium developed a leak in the plumbing!! I called in to their customer service people a few times with no answer. Finally, I left a message informing them of the situation. You wonder what they did for this situation? Well, they did nothing. No answer, no call back. I had buckets and towels under the leak for a week. A leak on a 195-gallon aquarium is a pretty big deal, they did nothing, no response at all. I ended up repairing the leak myself. 4. Quality. The 72" long aquarium came with 3 custom fit lids, left, right, and middle. The problem is, the lids they provided are made of plastic and they bow such that the middle is sagging low, and the corners are all raised up, some of them almost 1". They barely cover the area they are supposed to, and often fall into the water. One of the main functions of aquarium lids is to control evaporation but the lids they provided fail to do that. They are also not something one expects to see on a $10k+ aquarium. I called to discuss this problem but again, no answer, no callbacks. I did email and finally got a response from Dean, he said he would order some glass replacement lids. I waited 4 weeks and then followed up with Dean asking for a status on the lids, both by calls and emails. I called and emailed multiple times over a few weeks, now being totally ignored. It was made clear that he was no longer responding to me at all. I tried a different route; I called in to the Dallas office to their service/maintenance folks. I spoke with a nice lady that listened to my concern (only the lid situation) and said she will work with management to find a solution and promised that I would receive a call back by the end of the day from either her or management. Guess what happened, Nothing! No call, no email, nothing. I'd say it is now crystal clear that they have no intention of providing any form of customer service, I made a huge mistake choosing to work with the Fish Gallery and I recommend you avoid them. read more

See all

I have been going to Fish Gallery for 1 year now, and my experience could not have been better! The staff is knowledgeable and kind, and they now see me as a "regular". I have purchased most of the fish in my 10 gallon tank from Fish Gallery, and they have done much better than the fish I have bought anywhere else. 5 stars! read more

EDITED WITH CORRECT LOCATION. 2nd time to visit The Woodlands location. Disappointed again. they were out of several fish I wanted again. However, I decided to get some cherry shrimp. I got home took them out of the bag and 4 of the 6 were dead and I'm afraid the other 2 are dying. looked at my receipt to see what their guarantee process is. THEY DON'T HAVE ONE. Four of my shrimp never made it out of the bag they were put in. I have never dealt with any place that didn't have at least a few days guarantee. read more

Let me preface this by saying I've been a Fish Gallery customer for over 10 years. Last week I purchased a drilled 150g from Facebook marketplace being sold by Fish Gallery; the aquarium had been "meticulously cared for" per the FB post and it came with a sump, all plumbing and canopy. I inquired if it held water, they said it did last week. I asked if both lids were included, and he went to check and confirmed they were both there. Everything was super easy, they even offered delivery. I arrived at the store and looked at the tank. It was dirty, but I knew I could clean it no problem. I did feel a little rushed by the manager (assumed it was due to them almost closing, understandable). I went ahead and purchased it for $400 + the $125 delivery fee since I can't move the tank myself and the fact I trust Fish Gallery to not sell me a faulty aquarium that is claimed to be "meticulous". First off, they delivered two days early and I was not expecting them, luckily, I was off. They moved it to where I wanted it and immediately left. I went to look at the tank and noticed many imperfections. The canopy was patched with black duct tape (which I didn't see when I looked initially), both lids were broken in half ($200 to buy new ones), I went to take the sump out (cracked on top), and then noticed there was a random black piece of wood not attached to the stand. This piece of wood ended up being a major support piece; there's also water damage on the back of the stand. I doubt this stand can hold 1800ibs of water. There was also missing plumbing that no one told me about. I can handle a few issues. I've sold used aquariums myself. I would NEVER sell someone this without disclosing the defects. Much less if it's from one of the nicest aquatic stores in the area. I was misled that this was "meticulously" cared for either. I now must buy new lids and make a new stand ($400+), neither which I was prepared to do or pay for in addition to $525. I did give them a call a few days ago. The manager said he would have the person who made the FB post call me very first thing tomorrow morning. I still have not received any call from them. I don't even trust this fish tank can hold water, I doubt they know. read more

Wonderful selection of African Cichlids. The staff was very helpful. Their prices are very reasonable for the size and quantity of fish. read more

I STRONGLY ADVISE AGAINST ORDERING ONLINE FROM FISH GALLERY. I just had to contact my credit card company to contest the payment Fish Gallery received with my order on September 1st - now 5 weeks ago. Why? First, they never sent my items, which were listed as "in stock" at the time of my purchase and also advertised as shipping same day. (Indeed, they have continued to be listed and advertised that way to the present day.) Second, they ignored multiple attempts I made over an extended period to contact them by both email and phone to find out what was going on with my order. Third, when I finally heard back from them - which only happened because I began including the company's President and Vice President as well as the Retail Operations Manager in my attempts - the latter person told me that my order had been canceled due to being out of stock. That's with no notice whatsoever to me, nor any refund processed. Their website continued to say nothing about my order ever having been canceled nor a refund initiated, either, but only that it was still "awaiting shipment." Fourth, in much subsequent back-and-forth, the Retail Operations Manager first told me that my refund had been processed, then that he was going to have it processed, then that he had done his part toward processing it and finally that I should get it promptly. Again and again he said such things, but no refund has ever reached me. Fifth, besides apparently being content to take my money without ever filling my order, and if possible never communicating with me about it, neither the Retail Operations Manager nor anyone else at Fish Gallery so much as expressed regret, let alone actually offered an apology for my mistreatment once I finally managed to get him to respond. Sixth, when I brought up the complete lack of apology toward the end of my efforts to correspond with them, the President finally chimed in... to say that of course he was sorry about what had happened to me - but mainly to sarcastically tell me that he is a Very Busy and Important Man who shouldn't have been bothered by a trivial thing such as the fact that Fish Gallery was ripping me off and refusing to even talk with me about it. I was the one who had placed and paid for an order in good faith, and then in good faith tried repeatedly to get anyone there to talk with me about what was going on with it, and finally included him in the correspondence only because there was no other way for me to actually establish communication with his staff given their utter lack of response, but in his view *I* am the problem, not him, his company or its representatives. Seventh, as I said, they've now had 5 solid weeks to refund my money and despite the Retail Operations Manager's numerous assurances, THERE IS STILL NO SIGN OF IT. As I promised them, I won't silently abide being cheated by them. If you choose to try to purchase anything online from Fish Gallery, well, you can't say you weren't warned! Now to complete my complaint about them to the Better Business Bureau... read more

Enjoyed my visit but the place looked run down. Pretty pricy but what stood out the most was the guy helping us kept refusing to give us the fish unless we got a giant tank. I got a 3.5 gallon tank I think it can handle at least 2 tiny fish. Literally waited for him to go to lunch and someone else helped who did an amazing job !! read more

I was looking to get a small aquarium and a beta fish. I been to at least 12 pets stores to find a beta fish that I would be really happy with. I looked at so many types half moon, black orchid, mustard, crown tail, double tail , veil tail, dumbo , and koi. So many options and so many colors. The 2nd time I was there I was talking to a young man he was very patient and informative. He showed me many options due to a back injury I needed help carrying the tank set up to my home. I planned on returning on Saturday to buy a tank, plants and gravel etc because I would have assistance that day. Through much searching I found a beautiful, peppy and responsive male beta. I purchased him that day along with food etc. I was going going to house him in a temporary home till Saturday. Unfortunately Friday night I had an incident with my fridge so I could not come back to purchase the set up. So now my betta is housed in a 1 gallon with a filter. I do plan on coming back later to purchase a 2 gallon or 2.5 gallon as I originally planned. I highly recommend this place they have a wide selection of plants, fish, plants and shrimp! Definitely will be returning! read more

See all

I've always been fascinated with sea life and was surprised by how much I loved visiting The Fish Gallery for a kid's birthday party. The party room was a good size and there was a lobby area. You could feed the fish (koi) and an employee gives a mini lecture and let's the kids pet a snail. I liked the large tanks that had pretty fish and a turtle. The fishes were separated by how they aggressive they are just in case you want to purchase a pet fish. There's a cool photo opp area where you can crawl in and take pics outside the dome with fishes swimming around your head. Overall a very cool place to visit and purchase pet fish stuff. read more

See all

Roger, the owner took the time to call me and apologize for the service I received and let me know that the one person that was the basis of my prior review was no longer with the company. Hated to see that but in a customer service business, if your not taking care of the customer and trying to resolve issues, your in the wrong place. The fact that he took the time to do that and was very honest and open has made me decide to update my original review. I respect that out of an owner and this shows how much he cares about his business! read more

This place is amazing. It's so much nicer inside than I expected. They have some great supplies and magnificent tanks. I was inspired

If you're looking for tropical fish, a professional fish tank, or you're a novice wanting a "starter tank," Fish Gallery is Texas' go-to destination. Family owned and operated since the 80's, Fish Gallery sources the most beautiful fish and will set up and maintain your tank. Whenever you see a fabulous fish tank at a Houston restaurant or doctor's office, chances are high that's Fish Gallery's work. I've known the owner, Roger for decades. He and his team work tirelessly providing exceptional products and services at competitive rates. So many people shy away from large fish tanks because they do require a bit of work, but Roger and his associates will do the maintenance for you! All you have to do is feed your fish. They take care of the rest. And why wouldn't you? lol... Stop by for a consultation. They're the nicest and most knowledgeable people in the industry. Conveniently located a few blocks from the galleria or visit one of their other Texas (or Georgia) locations. You won't be disappointed!! Five stars read more

I bought a Planet Aquarium from The Fish Gallery in Houston Texas after a couple of months the aquarium leaked and caused over 5k in damages to my home , contacted them no response horrible customer service !! read more

The store is nice and has helpful people. Their service/maintenance of my tanks leaves something to be desired. Twice, all my goldfish were dead a few hours after they left. read more

I've seen some fish stores in my time as a young clown fish in California. I used to go with my dad, Marlin. Then, I swam upon The Fish Gallery. Never have I seen such a clean store with beautiful displays, a very good selection, and an amazing and knowledgeable staff. I was really impressed with the range of services provided including 24/7 on-call help in case your scaled friends need an extra hand... or fin as it were. You can easily spend big bucks here, as the tanks and species (plant-ish, fish-ish) can get more elaborate and exotic! (I say "ish" because biologically I'm not sure all species sold here fall under these taxonomy classifications.) They sell tanks, decor, lights, saltwater fishes, koi, Chinese goldfish, plant life and coral, pebbles, freshwater fish, agressive, semi-aggressive, non-aggressive... the list goes on! Sharks, eels, seahorses, star fish. My geeky scientific roommate exclaimed, "Echinoderms and blue lobsters!" Shrimp. (Remember, "Fish are friends, not food!") Ohhhh, and the awesome yellow sea cucumbers! It's amazing, and they have decently long store hours. Try not to get too carried away, or you might find it hard to es-ca-pé. I will admit that although you'll see Crush, Dori, and others, you won't find it terribly useful to speak whale here... Overall, you'll have a good time, even if you're just looking. Try to say hi to the little longhorn cowfish for me. What a cute, flirty li'l guy! Hi, I'm Dori. What's your name? read more

See all

I was incredibly impressed by the aquariums store. The goldfish are GORGEOUS. Especially the Black Moors!

As a new hobbyist I should've done my research. This place sold me a 65 gallon tank and stand with a fluval 407 for 1700. Later to find out this is WAY overpriced for something like this. Steer clear of this money greed business, read more

This Fish store has very bad service and the fish are over priced I bought a fish that died a couple hours after I bought it and they would not replace it . Horrible service and the general manager did not care to help I'm disgusted by this company read more

The African cichlid section is a disgrace and disgusting. Sick fish everywhere. Sunken belly, fish that are so beat up I'm shocked they're on the sales floor and tanks are filthy. The fish in their show tanks are gorgeous but the ones for sale are in awful condition. Their woodlands/spring store is nice but the galleria store should be closed down. read more

This is my second aquarium that I have bought from Fish Gallery! I've always dealt with Armando and his crew and they have been wonderful! Recently I had to deal with Simon, not only did he want to raise my monthly rate again ! It was just raised $25.00 in March and now another $30 more dollars a month ..he lied and said he never spoke to me about my fish. ?? I told the nice girl Jessica precisely what he said to me and his questions ?terrible terrible customer service. Not only would he not talk to me he kept having other people call me! I will never use this company again as long as I ever have to deal with Simon. Shame on Fish Gallery!!!!!! read more

I called the Fish Gallery because I sought the advice of a professional concerning my big Pacu who was ill. Adam, one of the managers, walked me though the help and care of my fish and even though he seems to be slowly recovering, I am so grateful for him. He was nurturing, professional and very attentive to my distress. It's wonderful to have people who are extremely knowledgeable about fish and more importantly, their customers. THANKS ADAM!!!! read more

Do not do business at Fish Gallery . Very poor customer service . Over price and fish are not healthy . Owner Roger is a very arrogant person that likes to interrupt people while they are talking . He does not take responsibility or correct any matters promptly . You will not get a refund but a store credit lol . We would not recommend this business to anybody . Save your money and shop elsewhere ! read more

I haven't been here in a couple of years. Fish stock didn't seem to be what it had been in the past. Spent 20-25 minutes looking and nothing really struck my fancy. Maybe December is a bad time of year to look for new fish? The entire time we were in the store, no staff spoke to us, I guess we didn't look like buyers. read more

See all

Who doesn't love free stuff? Everyone loves free stuff! One of my students gave me a $100 gift card to The Fish Gallery. I thought it was extremely nice of her. She and I both have fish tanks and she knew how I loved to care for my fish. I headed over to the Fish Gallery to use my gift card. I decided to get some small fish to balance out my large fish in my 350 gallon salt water aquarium. This location is right at Kirby and 59 near the Taco Cabana. The interior has lots to look at. If you enjoy wandering around fish stores, this is a great place for you. I purchased a bunch of small blue fish for my aquarium. The fish came home and most are still here! (Small fish often don't all make it when there are very large fish in the tank to snack on them). I purchased around 15 fish for a little over $50. I still have a credit at the store. Cons: They don't give you a certificate for the balance of a gift certificate. They said it's 'in their system'. It doesn't even print out on the receipt. Also, their prices aren't cheap. For supplies I look for a deal because tank maintenance can be very expensive. read more

I have to compliment the staff here, they are wonderful. May be i should buy them treats...Well, as i should stay away from fishes...I fried them. Totally my fault- forgot to change water, forgot to feed them, went on a long weekend trip... RIP little Fishes...Next life you will be in someone's else care that is much more caring than I. read more

The Fish Gallery - Pet Stores Near Me - Houston, Texas

We currently have a 250 gallon fresh water tank with Fish Gallery- our second one after a 150 gallon. We have used them for both tank construction and monthly maintence for many years and have been very satisfied. They have been very responsive when we have had problems (which have ben few) and service has been great. read more

We bought a goldfish for our daughter. The fish died within 24 hours. I've kept several dozen freshwater fish for over a decade so I think it's fair to say that I'm familiar with how to acclimate them. Never had one die so quickly. Fish Gallery wouldn't even offer an exchange which was very disappointing. I've never seen a fish store not offer some basic guarantee on their regular stock assuming water quality was good. To top it off, the prices here are higher than other fish stores but customer service quality does not seem to be a priority. In the end, our Petsmart goldfish was half the price and came with a 14-day guarantee (which we never needed to avail of). We will not be going back to Fish Gallery. read more

Do not buy anything from The Fish Gallery, everything they sell you,Is NOT RETURNABLE, they never tell you this until you see it on the bottom of your receipt, by then it's to late and they have your money and they're not giving it back. So to Moriah and Ronald Evans thank you for show me, that I will never have to come back to your store and spend money, and I hope other people read this and do the same and go somewhere else. read more

I had came here recently to buy a betta fish and I was highly impressed with the variety of betta fish as well as the other beautiful fish. The place was very clean and well kept. Beautiful and amazing large tanks. Employees were very helpful I highly recommend Fish Gallery. read more

The Fish Gallery - Pet Stores Near Me - Houston, Texas

Bought 7 tiger barbs & 7 danios from them on July 4 sale. Ended up having ich & fin rot 2 weeks later.

Great place! Bought my salt tank and fish from here because the staff are extremely knowledgeable and help guide you through everything you need to get started. Now that they have a points program I'm going to continue to come back for more livestock and equipment in the future. read more

I was looking to start up a salt water aquarium and pay top dollar to have the best set up possible. Basically every single aspect of the process from fish gallery was wrong. I purchased a 260 gallon planet aquarium tank with stand and canopy top custom painted with all the equipment and accessories to properly run the aquarium. See the list off problems that occurred from this terrible experience. 1. Lack of transparency and delivery date. About 3-4 weeks after guaranteed delivery date they finally installed tank. After countless calls as well to find out what's going on with the tank. 2. I paid for a 60 gallon sump and they tried to sneak a fast one on me and install a 40 gallon. It was wasn't until after install I noticed when I was reviewing my purchased items. I overheard one of the employees mention that the area manager said to just install in and I would not know the difference. They had to come back about two months later and drain the water and disturb the fish and cut the two legs out to install which they wanted to come back and place small support beams that clearly cannot handle the load. If the stand ever fails there will likely be a lawsuit (FYI fish gallery). There are burn marks all of the paint from the cutting and heat generated to pull the legs out and am still waiting on the paint 4 months later to touch up. My fish got super stressed during the process and I lost several of them after the fact. They also had to replace the existing pipe work due to not being installed correctly the first time. 3. They didn't place a towel over the glass when installing and significantly scratched the surfaces on about every corner. 4. They under rated the return pump. Gave me a pump that pumps barely 3 times the total volume per hour. 5. Recommended cheap fluval lighting rather than something suitable for saltwater tank. 6. I paid for a skimmer rated for my tank and they installed without my knowledge a skimmer rated for a tank half the size of the tank. 7. I paid extra to have a custom canopy lid with hinge and basically no transparency. Kept telling me it would be delivered and it never was until 3 months later. Once I received it, it was the wrong dimensions and didn't even fit. After three more weeks of them giving me the run around I told them to forget it and built my own. 8. I paid for a puffer fish prior to tank install and was going to put him in my tank after cycling. Well they neglected him and he died about two weeks after purchased. Even the workers in that area told me that they don't take care of their fish well. 9. There salt water livestock are always sick and dying. 10. Every employee hates working there and hates the management team 11. They spilled pvc glue on my hardwood floor which stained the wood permanently. 12. They gave me fritz turbo start for fresh water not salt water. They did give me a couple hundred in store credit but after spending at least $10,000 you would think to get repeat customers and word of mouth they would have done something better... Bottom line, don't go to fish gallery. Go to aquarium design group. I wish I went there from the start. They sit you down and go through CAD drawings prior to install and have a professional and well informed team to increase your chances of success. Or honestly, go to petco... you might have better luck. read more

We had a birthday party for our 3 year old and it was perfect! We loved the place and the staff was friendly and helpful with everything! The activities are very nice and all the kids loved it! read more

I first called there Woodlands store and asked the person who answered the phone (male). That i, had seen an item in their store about it and told him it was to high up to read the sizes. So I asked him to look and gave him the size I was looking for. This seemed like it was a problem for him to look. After awhile he came back with a size but it was not the right size. I asked him first did the other store have my size in stock. He came back and said there was no way to check and that I would have to call them. So I asked him the cost of the one that they did have in stock. He told me he didn't have a ladder to check.He told me that he didn't have time for that. I called the Houston store to asked them the same question and they still have not called back. This is the 5th day so I called back to check and to complain and it goes right to voice mail. I have been in their store multiple times and had always found their prices to be very high. I asked a female sales person that was working there the cost of a hanging protein skimmer for my wife fish tank. She came back with a price that was $55.00 dollars higher and also I would have had to pay tax and it would be 7 to 10 business working days. You talk about price gouging or would you call marking it up ? read more