I fee like the name doesn't do this place justice because you think "supermarket" and think Walmart or something like that. It's definitely a huge store, but much homier than some of your traditional pet stores. I used to shop at Petsmart because they offered a coupon book of freebies when I first adopted my cat. I didn't even know places like Pet Supermarket existed! They are always running promotions on different items throughout the store and even sent some of the neighborhood customers $5 off coupons (no minimum purchase) to use for June through August. I popped in to buy my kitty some more food and saw that the usual brand I get was $3 off, so that combined with my $5 coupon was a great deal. I was scambling to tear off June's coupon, but the cashier chuckled and said I could keep it because they were meant to be reused. My cat has to eat the "fancy" stuff because she's allergic to basically everything, but they stock every single brand you could think of. And it's not just the expensive brands that have the deals. The last time I went, the Purina Tidy Cats litter was $1 off and offered a free bag of treats! My absolute favorite part about this store is that there are adoptable kittens that the employees encourage you to play with. You're welcome to pop open the latch and cuddle the kitties for as long as you'd like. They're from Houston Pets Alive, which is a no-kill shelter and adoption fees are only $50. The cats are positioned right next to the adoptable birds, rabbits, and hamsters, so there's plenty to keep them interested until you come visit! read more

Went there for the first time - a lot of supplies here and I could see that I would have difficulty finding the particular dog food that I sought - aisles of dog food. It was for a local dog shelter in need. I bought out their supply of this particular food - 3 bags plus a neighbor's bag of another type of dog food. The employee who assisted me to select the dog food then walked me to the checkout counter. After paying, the checkout person then assisted me to my car using a dolly (it was over 100 lbs of dog food). Above and beyond - He offered - I didn't ask for the assistance. Both employees were very helpful. A photo of the dog food delivered to the shelter - not necessarily relevant, but just to let the reader know that I did deliver the contribution. read more

Pet Supermarket - Dog Food Delivered to Local Dog Shelter - Pet Stores Near Me - Houston, Texas

I made a quick stop in to get some treats for my cat and kitten. Of the pet stores in Houston this definitely has the best selection for cats. Caren checked me out and was extremely helpful talking about different treatments. That would be good for fur balls. So far 10/10 I would recommend for food, treat, toy, options for your cats and kittens in your life. Chidi and Jianyu are going to be head over paws with these treats read more

Pet Supermarket - Great selection for Cats - Pet Stores Near Me - Houston, Texas

Great store and surprisingly fair prices. Almost the exact same as amazon. The 5 stars goes to the middle aged gentleman last week. I discussed to him my cat's current CKD condition, and he was not only informed and polite, but listened to my points as I'm also a volunteer at a humane society. He wasn't dismissive, overly persuasive, etc. He completely understands that in cats last few weeks, or days, the quality of the food isn't important. Just getting calories in and staying hydrated is best at the terminal stage. For someone to actually grasp that in November 2024 and understand it, shows he's got a PHD in being an animal lover. I'll be there tomorrow as we made it through this week and want to get one more. If your the business owner and reads this, I hope you give this guy a raise. read more

Pet Supermarket - Pet Stores Near Me - Houston, Texas

I've been disappointed lately in the cat toy selection at both Target and Petco, so when I saw this store while exploring the shopping center during a visit to Houston, I figured I'd see what there was to see. I'm glad I did. It's pretty big inside, deeper in breadth than width, but well stocked with everything! In fact, I didn't have to go far inside to find what I was looking for. Pretty awesome, and many cat catnip toys were on sale, too. I picked up a couple packs of two each, for my kitty's stocking (early December),then wandered around to visit the pets they had for sale. I've always loved aquariums and birds and said hello to a pair of kittens hoping to be adopted. Anyhow, the staff were nice, and I was happy to make this discovery. A shame I didn't take any pictures, however. read more

My husky's favorite spot after the dog park! She loves coming here and getting a bath. The attention and service is always spot on. I have always felt welcomed here! The staff is always so kind and always give Luna and I a reason to come back. This time around, Luna received a free bandana for her birthday. Safe to say we will continue to come back! P.S. i used to go to the beechnut location, save yourself time and come to this one instead, they actually care about their costumers at this location. read more

Pet Supermarket - My husky all dry - Pet Stores Near Me - Houston, Texas

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Caren was an amazing help!! She helped me so much since being a first time cat mom. She gave me great advice and had so much knowledge on everything. She's definitely a great member to have at the store!! read more

first of all they don't have good service second of all they have everything in not so good price they are also not good with customer and I wa just looking around to buy something and didn't find so I was just looking around and they told me to get out if i didnt need anything and they also stare at you if your buying sumthing or not all I'm saying is don't go inside it's already bad looking outside they don't even clean it's all dirty in there too just go to petco or pet smart read more

Not to be confused with the Pec Supermarket, where you can buy fake muscle implants to make you look as ripped as me. Kinda pricy though. Whereas this little pet superstore in the heart of Houston, is actually pretty decent with regards to pricing and products. Barbie always likes this one more than a lot of the competitors. I, too, am am big fan. All kinds of treats that the big box stores like Petco and Walmart don't have - but higher pricing on some of the stuff that the big box stores do have. Her summary - 4/5, lots of cool cat toys and food and trees but very expensive. read more

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Still a great place to give your dog a quick bath between grooming. Plus they have all you need and different packages. The staff are always so kind and welcoming. Great price too! read more

A pretty nice store with a lot of space & variety of products. I go for the self-wash as I have a toy poodle with a lot of coat and they have force dryers (something I need but don't own yet). Too bad the other patrons often absolutely ruin it for me. I can't believe this has to be said, but if you have no control over your dog, or it's aggressive to people and/or other dogs, DON'T BRING IT TO THE DAMN SELF-WASH! To the couple with the two ugly pit bulls and an uncontrollable, aggressive rat dog that you LET OFF LEASH to dart under my feet and harass MY dog while I was drying him, you should be lucky I wasn't wearing steel toes, especially since it 1. was growling & snarling at you while you half-heartedly tried to grab it, and 2. you left it loose, unattended, and WALKED OUT of the self-wash area several times! Dogs like that DO NOT belong in self-wash! Not only that, I had a creepy woman right up against the self-wash barrier who watched me wash and dry my dog for upwards of 20 minutes. The only thing she said to me the whole time was asking if I worked there, I said no and looked away because she gave me really scary vibes. She was leering RIGHT at me the whole time. She even followed me over to the drying table on the complete opposite side of the area. I was scared she was going to try to steal my dog if I stopped paying attention to him. My question is, why are there NEVER employees monitoring the self-wash station to prevent things like this from happening? I shouldn't have to be afraid someone else's dog is going to attack me/my dog, or some crazy woman is going to snatch my dog! read more

Pet Supermarket - Pet Stores Near Me - Houston, Texas

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Great staff and selection of treats and toys for dogs!! If you are in the Galleria area and looking for something different to the big chains come check them out!! read more

This location went above and beyond to help me remedy another location's multiple blunders. Dave is very helpful and really takes care of business. He is a pleasure to have in that store. read more

This place has the cutest toys and outfits for my little princess. The staff is very friends and helpful. Wide selection of treats available. I was having trouble finding my doggie's food here. They used to carry it but I think shipments have been delayed. I recently switched her to a new kibble hopefully more readily available here. read more

Mindy at the grooming center is wonderful. I finally found someone who would cut my cats nails! She did a great job with the both of my cats, and everybody came out unscathed. read more

Caren B. at Pet Supermarket Galleria store on Richmond texts me whenever specific flavors of my 2 finicky cats' favorite catfoods come i, & holds them for me until I arrive to purchased. 'm just so impressed with her customer-focused selling! I rarely seen that in today's retail environmen. read more

Awesome selection of healthy dog and cat food. They offer a bag program for some brands where if you buy a certain amount of bags you get one free. I've never used it but they have doggy day care and grooming services as well read more

Had a great experience with the staff....and the dog groomer! Very friendly and professional, I needed car food and kitty litter and was given many great options and reasons they were what I would want! I brought my dog in to be groomed a week later, they listened to my requests and suggestions and my dog looks great! Thank you! read more

Pet Supermarket - Pet Stores Near Me - Houston, Texas

Erika and Kevin are amazing . I can't say say more then enough. To came in , they always know my pets name. Always recommend me the best store items. And I love them. I come here at least once a week just to see there smiling faces. Keep up the good work you really made my day today!!! read more

I love this place. The customer service here is outstanding. I'm here on Christmas Eve and everyone is happy to help. I love the selection as well. I'm not sure if I'm spelling his name correctly but I'll try my best, Ozmar. He helped me from picking out my dogs collar to walking me through the self wash/grooming area. Very attentive. Did I mention they have a self grooming/washing area for your fur babies? It's amazing here! I'm definitely going to be a regular customer here. Thank you Pet Supermarket! read more

Pet Supermarket - Pet Stores Near Me - Houston, Texas

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I got my baby Theo from here! Blue Quaker parrot got him at 6 months old. Staff is wonderful here super kind and actually seem to love their job and want to genuinely help hou and your animal. I come back to see them and bring the baby so they can say hi and buy him and his siblings toys n goodies!! Definitely recommend this place so happy I stumbled in one day with my fiancé and mom. The second I saw the Quaker bb I knew he'd be mine and now he is! Happy ending read more

I love this pet store!! Not only did we need a clean, well organized and well stocked pet store in the area, but the new groomer is amazing! Maureen took such good care of my frenchie, I snuck in early as she was finishing, and I could see she was being kind, patient and super attentive to Penny making sure she did a fantastic job. First time my pup didn't seem totally stressed out leaving the groomers! And she smells aaaaamazing. The pricing is very reasonable as well, I highly recommend going to see Maureen at Pet Supermarket!! This is our new regular spot, no doubt! read more

Great spot! I bought a heating lamp for my tortoise which was only a tiny bit more expensive then other leading brands and 2 years later, my lamp still works with no issues! It was a great investment and also this store has so many different options for different pets. I was able to buy something for my dog and tortoise. read more

My poor Pheebs was rattling her empty bowl around demanding that her Royal Highness be fed. I went to her food container - only to discover we'd ran out. I knew that her Royal Worship would only become more and more angry - and before she called for my beheading, I remembered this place was now directly across the street and OPEN! It is very nice inside. Thoughfully laid out, with the cash registers directly in the middle. As you enter, to your right there are self serve washing stations for you pet. Well, dogs I guess. I don't think you could fit a horse there, but I'm sure you could try. Cat stuff to your immediate left. Small animals middle-left. And finally fish/aquatics to the back left. On the right were dog supplies as far as the eye could see. Right up front they had a bunch of dog beds on super-clearance. I'm talking nice beds for cheaper than you'd find at any other store. I perused their toys and chewables (LOTS to choose from) and ALMOST got the Queen P a batch of fresh baked treats. Almost. She's spoiled enough. The brands of dog food were all the fairly high end stuff - Blue Buffalo, Taste of the Wild, Nutro and more. No bottom of the barrel stuff for my liege. (I kid, she'd eat anything.) But, we were in a pinch so I paid a minor premium for the convenience. We signed up for the VIP card so the 11th bag of food is free! Dave (and the other guy who's name I just can't remember) were SUPER helpful. Showed me around, made some excellent and helpful tips. Cautioned me about changing dog food brands. All the really good stuff you actually want from a pet store employee instead of the usual i-don't-care-attitude you usually get from big box stores. The self-help pet washing area is free until August, after that there is a fee. However, they provide shampoo and misc. supplies AND towels to dry your pup. If you see us, come bow to the Queen, but prepare to grovel. read more

I've been going here since it opened recently. It has an amazing selection of pet supplies including the food that my cats eat. The staff are extremely helpful and the animal enclosures are cleaned daily. The animals seem happy, and they even get their kittens from the local shelter. All the kittens are fostered and the foster parents must meet the adopters before anything is final, so you know they're going to good homes. I'm so glad I can finally shop at a pet store guilt-free, unlike at PetCo or Petsmart. Today I bought a bunch of stuff including a pretty heavy and bulky cat tower-type thing. An employee I see there a lot, Dave, was so nice and carried it all the way to my car across the shopping district. We had a lovely conversation about our animals. I've never ever had such amazing customer service anywhere. He was also super friendly inside. I can tell he really has a passion for animals, and everyone in the store loves animals as well. I really recommend this place, and I will continue to shop here for the foreseeable future. read more

Been meaning to leave this review for a while now, but it's definitely hard to forget a great experience. My poor pup is having some allergies that is irritating her skin so I decided to check this new place out in hopes of getting some advice and finding some things to soothe her skin. Eva was extremely kind, patient, and helpful in finding exactly what I needed. Now my baby is doing much better. I will for sure be popping in to try their dog washing station and maybe get my other pup his grooming done here. read more

On the north side of Richmond a few doors down from Spec's, close to the West Loop, is Pet Supermarket. They have lots of treats and supplies, food, for birds, small mammals, cats, dogs. They, also, do dog grooming. There was a large St. Bernard getting his shampoo while I was there. He seemed quite happy. Or course, any dog that comes in can get a treat! The staff was very friendly, helpful, and obvious animal lovers. They'll even carry your purchases out to the car, which is nice if you're buying large bags of dog food. Very clean inside, too. read more

My dog Anita loves going there, she is a normally shy dog, but she likes all of the staff. Even let them fit her for new collar, helped she was bribed with a treat. Will have to remember that the last Tuesday of month is discount for Service men and seniors. read more

Such a great pet store! We love their dog washing station and keep coming back because the staff that work there are so nice, engaging, and you can tell they love animals. read more

Nice big store great location but the cashier was unpleasant & unprofessional. She didn't say hello she overcharged, when I questioned the total she finally realized she'd charged full price instead of the sale price. When I asked about it she didn't reply, no apology nothing. Then she grabbed the customer copy from me & said that's our copy then said No it's not. Kimberly is Rude!! read more

LOVED their grooming services! The groomer is very experienced (20 years I believe) and very gentle with my baby! She's wonderful and knows exactly how you want it. My boy is 20 lbs, yorkie/shih mixed, I paid $60 for a full groom and he comes out looking snazzy every time! read more

I was helped by Makendra and she was so sweet. I only stopped in for one item and wanted to pay some cash and some card; she's new so I kind of put her on the spot but she was prompt about working through it. As a business owner I stand by "the little things count" and Pet Supermarket staff always makes me feel like a valued customer read more

I love this place. The store is clean and very organized. The employees are extremely nice and helpful. I take my dog here all the time,

When I first saw that Pet Supermarket came in across the street, I didn't think much about it. Never heard of it before and I pretty much buy all of our cat and dog necessities at Target. However, one day I was bored and decided to stop in. WOW!!!! I was blown away by the place. The absolute coolest part about the store is that they have all sorts of animals (cats, rabbits, birds, ferrets, Guinea Pigs, gerbils, etc) and you are able to pet all of them. Other than the cats, the tops of the cages are all open so that you can pet them. As for the cats, you are allowed to take them out of the cage and walk around with them. Every Saturday and Sunday they have cat and dog adoptions. Depending on the litter at the time, some go faster than others. But, the cats are always replaced by a new litter when the others are adopted. The cats are taken care of by a rescue/foster group. The fosters visit their cats regularly during the week. The point of allowing so much hands on attention is that they feel the animals will be happier and more adaptable to humans when they do get a forever home. On top of the animals, the products are awesome! The prices are not much more than your typical pet store and they carry more boutique items. I swear these animals eat better than I do! The variety of every item possible is crazy. I usually walk out of there with more than I came in for. The other cool thing about the store is that they have a dog wash station. We took our dog there today and it worked out great. I believe its only $10 and they provide the towels, aprons, and hairdryers. Basically, this place is awesome! If you are bored and in the area, stop by and give some fur babies some love and attention. read more

I was pleasantly surprised by this place! I come to that plaza semi frequently, but had never noticed this store. I decided to go in on a whim, and found some cute toys and yummy chews for my dog! This store as a great variety of items, and reminds me of a mix between Petsmart and Krisers. They had an adorable little bakery section up front with seasonal cookies and cakes for pets. Our cashier was very friendly as well. I will definitely be returning! read more

I take my dog to their "self wash station" and it's wonderful! It's always very clean and they staff is super nice!

I was looking for a Bird to give to my mother for Mother's day! I was at the shopping center and a cashier to another store told me to try Pet Supermarket. As soon as I walked in, Osmar helped me and even when his register line was getting long, he was patient in helping me answer all my questions! Chris came to help and both had amazing customer service and helped me feel comfortable about my addition to the family :-) I never leave reviews for anywhere but these guys deserve it! Great place, will come again! read more

I forgot to add not only was it the rudest manager in the city. But when I went there to meet my dogs last week the area was so filthy that I couldn't hardly stand it. The floor was covered in hair and so were the washing base. And there were no towels and then she asked for them at the counter read more

Wonderful staff and the groomer at this location is fantastic! She took great care of my dog and went the extra mile to fit my dog into her already very busy schedule. Very appreciative of her hard work. Highly recommend this location for all your pet needs. read more

I forgot and went back here by mistake. Customer service is terrible. Last time the tried to over charge me. Will not make the same mistake again. read more