I took my golden doodle to CitiPaws on Saturday and had the most amazing experience ever! From the front entrance and excellent customer service, to being greeted by the owner and her understanding what I was looking for in the cut and EXECUTED IT! I was so impressed and I will definitely be back next month! Petsmart could NEVER compare where they don't compete! Thank you CITIPAWS! I have told my friends and coworkers about you and you definitely have my loyalty going forward! ****Danni is the best**** read more

CityPaws Grooming - Graham - Pet Groomers Near Me - Houston, Texas

Bad customer service. Not only that they don't have a receptionist. Phone just rings rings rings eternally. When you have a business where your pet is at you should be able to get in contact with someone at any time. Save yourself a headache and find another groomer read more

Awful customer service indeed. The for the location and price point everything should be exceptional. Customer service is key; which they lack. read more

I tried to make an appointment and the lady was being so condescending telling me it was all very straight forward and had the audacity to ask if I had ever sent a text message before. read more

The grooming specialists are amazing! They get to know you and your Pup and it makes dropping my Piper off so easy. I always know they will take good care of her. And her groom is perfection! I highly recommend them! read more

You guys always do a great job with my old man's special needs. You are kind and careful with him. He is always so happy after you take care of him. read more

We're new to the Houston area and have passed CityPaws many times on our drives. This was the first grooming experience in Texas for our Golden and Border Collie and it was 5-stars from start to finish! Great communication from the owners; being able to text was very convenient- we sent vaccination records through text, questions, as well as pictures for reference for grooming. They groomed both pups exactly as we asked while also giving advice for the new environment we're living in. They look absolutely stellar and it was SO QUICK! In at 10am, out by 12pm on a Tuesday. We will be back! Thanks so much CityPaws! read more

CityPaws Grooming - Pet Groomers Near Me - Houston, Texas

Took my Bernedoodle to City Paws and they did an amazing job we were so pleased and will return! read more

CityPaws Grooming - Noelle haircut - Pet Groomers Near Me - Houston, Texas

OMG I'm so happy that they did an awesome job on my dog Buddha!!! The last groomer from another place botched up my baby's face & I was distraught. The staff at CityPaws Grooming are the REAL DEAL. I highly recommend & will refer them to anyone in Houston. I'm glad that they were able to do the Shih Tzu cut perfectly. Come here & support they are the TRUTH!!! 10/10 HIGHLY RECOMMEND. Thank y'all so much & Happy Holidays read more

My dogs were City Paws newbies this weekend. I came across this business exploring dog-related pages in Instagram. I have followed them for over 6 months and decided to finally give them a try. I absolutely loved the photo shoots they did with their dogs after their grooms were completed. Their grooming seemed so professional and well-done. Marley and Ziggy looked great after getting their little sPAW treatment. I went for summer cuts for both of them since it was so hot but wanted to keep that cute teddy bear face and fluffy tail on both of them. Marley is my senior dog and he looked like the young pup he used to be when they finished his groom. It melted my heart. The prices are comparable to other dog grooming salons. The owner was so sweet and personable. read more

CityPaws Grooming - Pet Groomers Near Me - Houston, Texas

I honestly love it here, everyone at citypaws that I have come in contact with has been so pleasant and so understanding. They take such good care of my dog and he looks soooo good when he leaves! Even though he can be a little difficult, they always take the best care of him. The communication with the type of cut is always appreciated and elite, I am newer to the houston area this past year and it's been a blessing finding Citypaws to take care of Frankie, thanks guys! read more

CityPaws Grooming - Fresh face! - Pet Groomers Near Me - Houston, Texas

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Staff is awesome and friendly! Due to a hiccup with our previous groomer (that we had been with for multiple years )- we gave City Paws a try. Please understand we are careful with our 2 Sheepadoodles grooming - so in a pinch we were highly referred to CityPaws.We've only been there twice but will be returning for sure as long as they will have us.The owner is always present and in the game. They are very accommodating and professional. Our fur babies look fantastic-the best they have ever looked and happy when they leave. CityPaws Grooming for us is now our go to groomer.They genuinely care for our fur babies. Thank you guys!! read more

CityPaws Grooming - Inu & Suki at CityPaws Grooming - Pet Groomers Near Me - Houston, Texas

Love this place! Came here for the first time and I can definitely tell you I will be coming back. Dani, the owner, is very detailed, knowledgeable and you can tell she loves what she does. She goes over the price and grooming breakdown so you are aware of what is going to be done which is super smart as other places like PetSmart don't do this. Next, this place does not use those cages to dry up your dog like PetSmart or other groomers. The owner has a very well ventilated salon and it's very secured so you don't have to worry about your pooch running out. Also they are all highly trained and certified. Lastly, we stopped going to Petsmart's and other groomers in the heights because my pup would always come back scared and breathing heavily due to exhaustion. Today was the first day my pup came back smiling and super happy! I will definitely come back and I highly recommend others to come here as Dani knows what she does and is super caring to the dogs! read more

CityPaws Grooming - Daisy after her groom - Pet Groomers Near Me - Houston, Texas

Awful!! They poodled my doodle. I was recommended to this place by a friend, so I took the chance, and skipped our normal go-to groomer. Huge mistake!! I texted Monday to schedule an appointment with them Saturday at 10am. When I arrived, nobody was at the front desk, and one of the groomers had to check us in. She reviewed our paperwork multiple times before asking another groomer if it was "okay". Prior to leaving, she told me she would give me a call to ask about her cut. They didn't give me a call until 2pm to ask how I wanted her cut. I told them 1.5, scissor around the face and ears, trim privates, etc. You would think since they "specialize in doodles, per their Instagram page" they would understand. She wasn't finished until 4:30pm. So why even schedule me at 10am?! When my bf sent me photos, I couldn't believe we got the same dog back. They cut her hair wayyyy too short!!! She wasn't matted so why shave her down?! Definitely seems like they overbooked and rushed this job. Customer service was also awful. When I texted them I was unsatisfied with the cut, the only thing they said was, "Sorry, I'll make sure to note it for next time". I'm sorry, but there won't be a next time. read more

CityPaws Grooming - Poodled my doodle when she wasn't matted. - Pet Groomers Near Me - Houston, Texas

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Was using CityPaws for months. I took my miniature schnauzer here in May, and following his grooming he was gnawing at his paws. I could not tell what happened as it was the first time he'd ever done so, and I called city paws to understand what happened. They said the groomer had no notes of issues, and I should just treat it as though he was reacting to the new cut. I took this as it was, but after watching him gnaw at his paws I finally checked between the paw pads and they had completely burned the insides of his paw pads. I immediately called them, and they mentioned they had no record of an issue and were apologetic. I had to apply neosporin and use socks for my dog to stop him from gnawing his paws. I wish someone could have just let me know if happened, rather than saying nothing happened and letting me go about as if this was the case. The cut was rushed, and not as I'd asked them to do. Sum this up to say - won't be bringing my dog back. They can be great when they're great, but when they're not great it can really create an issue. read more

We're new to Houston and this was our first time trying City Paws. I could not believe how cute my little Bentley looked when I picked him up! They made my nearly 13 year old shitzu look like a puppy again!! I could not be more happy!! We will definitely be going back. read more

CityPaws Grooming - He looks so cute!! - Pet Groomers Near Me - Houston, Texas

Really bad customer service ! The manager is super rude ! Today 5/5/22 I dropped of my pup for grooming . My pup has a bit of social anxiety and takes time for her to get use to strangers . I wrote it down on the list and made sure to tell the lady in the front desk about her behavior. I brought her with a muzzle to Protect the employees as well as my dog . The lady at the front desk was really nice and said it was okay that they where going to work on building her trust with them . Come back home and get a call from them . The manager was screaming her lungs out at me . Which you never talk to a customer like that ! She said why did I bring a aggressive dog today yata yata . I wrote down multiple times about her anxiety and let the lady in the front desk know before leaving . Im a first time dog owner she's 6months old . I don't know much about grooming , sedatives dog behavior . The manager could have come at me in a more nicer way instead of going off on me . She always gets her nails trimmed and grinder at the vets office with a muzzle and does really good . I left and took her with another groomer ! They took care of her and left her nice and fresh for the summer 2022 NEVER COMING BACK HERE! read more

We were recommended to city groomers by the groomer that grooms my little dog. We dropped our dog off at 11 am and did not receive a call at the four hour mark which was 3:00. When speaking to the receptionist/ owner, she was very rude. I asked what time he would be ready and she said 5:00. I told her that I was told 3-4 hours would be the range of when he would be ready, not 6 hours later. She would not let me speak and told me that was a normal wait time for a first timer. I explained that the groomer for my little dog gets him out in one hour. She told me I was free to take him to that groomer if I was not satisfied. Surely won't be returning to a facility that allows a receptionist with no manners to sit up front and talk to clients like that. I can see why the reviews of city paws grooming were not good. read more

I went yesterday to give my baby girl a grooming and spa service and I specificity ask for a type of haircut because I love my dog's hair and they dis the opposite of what I told them. I was hopping to much more because the girl was so nice and it sounded that she knew what she was doing, but I literally cry when I saw my Lady. read more

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Took our 5 month old Havanese here for her first grooming. They did a very nice job and even allowed me to send picture examples of what i wanted. I was pleasantly surprised they even called me prior to grooming to suggest a longer cut so my pup would still be fluffy. She came out very cute. Several friends with similar dogs that went to other groomers did not have good experiences like I did. I will be back and they will be going here too. read more

CityPaws Grooming - Pet Groomers Near Me - Houston, Texas

Did some research for a grooming salon and came across city paws. It was very important to me to find a place that genuinely cares about the animals because this was my puppy's first cut and I wanted to make sure he had a good experience. Upon arrival I was greeted and put at ease about the whole process. They were very informative about expectations, how long it would take, and what was best for my dog's breed and hair texture in particular. 5 hours later I picked up my puppy and he looked great! He was also very cheerful and comfortable. I will definitely return. read more

I can't say enough positive things about this groomer! We have tried 4 different places in Houston and I think we've found a winner. Not only is the communication great with the staff, but they listened to my concerns and wants for my pups cut. When I came to pick her up, they communicated even more about what they did and the errors they saw from the previous groomer (I mentioned those as I dropped her off) and they made sure I was satisfied. My pup came out with a smile on her face and so much energy. You can tell she was treated well inside and I will definitely be taking her back! read more

CityPaws Grooming - Pugshire with a fresh bath and cut! - Pet Groomers Near Me - Houston, Texas

CityPaws was amazing with our pup. They noticed his current haircut did not match the type of dog he was. They let me know the beat way to fix it. They were very informative when I picked him up. They let me know how he did during grooming. I can't wait to take him back. read more

My 12 year old Schipperke got a terrific grooming here! They were very gentle and loving to our older pup. The owner is young and personable and they genuinely LOVE their furry clients! Really nice/ great new location at 1219 S Shepherd Drive, near River Oaks with parking around the back. It is so easy to get your dog from the car to the back entrance where they have a reception area. I feel like this is the type of place that we used to do business with years ago, just good honest folks. read more

I've been coming to City Paws for about a year after our previous groomer moved out of Houston and I'm glad we found this place! It's easy to schedule an appointment and the staff is extremely friendly and responsive. They also communicate via text which is super convenient. The girls always come back super happy! read more

CityPaws Grooming - Pet Groomers Near Me - Houston, Texas

We are in Houston for medical reasons and we're recommended to try - 8 weeks ago they cut are Aussie Labradoodle - too short on body and way too long in top and beard - thought I give them benefit of doubt went a second time - big mistake ! Showed lady in front the picture how we wanted him cut ..after 4 hours called and said another 1/2 hour - waited in lot - another hour past - claimed he was still on table - going in 6 hours - we were upset / called upset and claimed since we are not regulars it takes longer - owner came out to parking out and " just take your dog now - no charge "- that wasn't our intention / totally no professionalism at all- plus they didn't cut him according to picture - paws looked like bear claws snd ears were cut like a cocker spaniel - she should be ashamed of herself - I'm sure she can care less - they don't know how to cut doodles - I still said give this tip to whoever as we weren't are looking for a freebie - don't waste your money read more

It's not the bad haircut that drove me to write this post. It's the principal of when you tell someone that something is not correct and they tell you that you are wrong or well your dog is still cute and the hair will grow. When I complained they told me to bring my dog back in. I asked them to cut the hair off the ears so the ears would stick up. The owner told me that would not work. So I took my dog home and cut off the hair myself. And yes, now her ears stand up again. So I drove back to show the owner and asked the groomer to finish what I started but the groomer had already left. The owner said we can fix it next time, never said I'm sorry or you were correct. I guess it doesn't matter when you have a lot of clients but I do think that they might not really know what they are doing. I've decided not to go back and will look for a better groomer especially if I'm going to pay $75 plus tip. I didn't do a great job cutting her ears myself but she better than the groomer and more like her cute self! read more

CityPaws Grooming - Pet Groomers Near Me - Houston, Texas

Was recommended this place by a friend and I regret going. I called to clarify what they will be doing to my dog since my boyfriend dropped her off (I was unable to go due to work). Whoever answered the phone was extremely rude. I was just asking questions to understand what was going to be done to my dog and she was treating me as if I were stupid. I didn't even let them work on my dog, I left work to go pick her up. I do not trust someone to work on my dog who is rude to their customers. Never again coming here! read more

Very rude. The owner is extremely rude. Customer service is a 0 for me. Will not be taking my dog here bc the way they treat humans i can only imagine how they treat animals. And they will probably say something rude back to this review but it's true. Stop trying to argue with customers, keep it professional and try being nice and good people maybe? Just a thought. read more

Always a five star experience with CityPaws! They have never given my dog a bad hair cut and he is always so fluffy and perfect when I pick him up. Not to mention, the staff is always SO friendly. Thank you CityPaws! read more

Best grooming service. Super friendly and accommodating. I'm pretty picky about my Morkie's haircut and have been disappointed several times in the past at different groomers when she's come out looking like a little shaved rat more often than not. However, at City Paws Dani and her team really spent time assessing what we wanted for Chippie offering suggestions on her cut and we couldn't be happier with their service. They keep notes on the pups cut so you can just say same as last time. Our pup has never been crated so they keep her in a play pen :) also, their communication is great, she's there for a few hours and they call you about 30 minutes before she's ready and right when she's done so we can scoop her up right away. We recently moved to Lake Houston and still make the 30 mile drive to the village for her grooming because they are that good! read more

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I love them! They know exactly what I want and need and my pup is always happy to see them. Grooming is excellent and the scent they use is super nice! Fast service and great quality. Staff is super friendly, nice, and professional read more

We have been very happy with the grooming at CityPaws. We have Cavalier King Charles Spaniels who we keep groomed short for the humid weather here. CityPaws does a great job following our requests, and appointments can be scheduled in a reasonable length of time. read more

They are okay. I've used them twice now after moving to Houston. Last time I called a week in advance to schedule for my two Pomeranians but when I walked in they didn't have my appointment. Luckily they were still able to fit my dogs in. I groom them myself regularly but I like to take them in to be professionally groomed every two months for a sanitary trim and groom. And usually they look really fluffy and beautiful after being professionally groomed, but when I picked them up from here they just look normal to me. Also after the first visit they didn't trim their paws so I called to ask and they said it'd be extra which I usually don't have to pay extra for at my old groomers. So this time I said it's fine but they only trimmed two of my girl's paws so I had to get scissors and trim the other two myself. I probably won't use them again since both experiences have left me feeling as if I could have done it myself. read more

If you're looking for a groomer, you can stop looking!! I couldn't expect anything better. The shop was cute, trendy and clean. The owner answered every call and all my questions! It was my first time there and she took her time looking at pictures and trying to get a true understanding of what I was looking for. You can tell from the cut that she is highly trained and knows/loves what she does. Pricing is well within reason and affordable. My furbabys grooming was well worth the price and drive. I'm glad that I found City Paws because Petsmart was charging me the close to the same amount and using watered down shampoo and you can tell they didn't have any true training. I found out that the manager at Petsmart was really the only one truly trained and it was hard to even get her to groom my doodle. I won't be going anywhere else! read more

I had 3 dogs, the service was great! To set up and appointment was easy and fast. The dogs were very well treated, I'm planning to come back ! read more

Great costumer service definitely been referring friends and family here. My pup comes out looking great and they seem to enjoy what they do and take care very good care of him read more