This is my nearby PetSmart I came in today for a nail trim for my puppy, great staff and quick service! I also buy my dogs food from here not always in stock but overall a good location. Also I have come to the vet location located in the store and I highly recommend, I go to the cypress CyFair location but have come here a few times as well read more

Let me start by saying this was one of the worst experiences I've ever had at a PetSmart location. The grooming department had an excuse for everything when I tried to get my pet groomed or washed. They kept telling me my dog needed vaccines even though I had paperwork showing he's completely up to date. I ended up paying $60 for a wash that was done poorly, and they refused to groom my dog without giving a clear reason. I don't recommend coming here. It seems like the staff don't want to work or don't enjoy their jobs. read more

Pretty good actually. I only started to shop at PetSmart after I got so disgusted with Petco. I came this particular PetSmart store to hunt for cat food back then when my cat was alive. The inventory system is better than Petco. However, it's hit and miss on some popular brands. Because of supply shortage across the country, premium pet foods are scattered around. If I found the one I wanted, I'd better come to get it or they won't be there next day. Petco always gives me false information. It will say sold out online but I could be staring at the product on the shelf. PetSmart does much better job with the product availability. Because this one on Westheimer is closer to Chinatown, I often come here while doing other errands in the area. So, I'll be shopping again once I get another animal in the future. read more

PetSmart - Sushi cat toys - Pet Stores Near Me - Houston, Texas

See all

The store at loop 610 at Westpark is where my experience is at. Normally returning an item is no problem. But if your me,it's a little more difficult. Let me explain. Returning a can of kitty milk is what I was doing, and after explaining to the manager Carrie that I'm a guy, I don't keep receipts, she saw the humor in it and asked, are you in the system. Luckily I was and she was more than helpful to me. And I hope I spelled your name correctly. Thank you read more

Today 7/11/24 at 750 am the grooming manager at this location called me asking about the notes I left for my dog ( please be careful my dog was cut the last time she was there a few years ago. Be gentle). I told her she was cut years ago and this is my first time back using this location. She going to say I think it's best that we cancel you sound hostile. [I said what I said direct she asked I answered. ] She would not give me contact information for upper management. I have never had issues with Petsmart and I normally go to a different location but I was trying this one again. I am tired of hearing I sound hostile when I am a black woman just speaking not raising my voice not being belligerent. I will be writing a letter to corporate. read more

This product from China , is still sitting on the shelves of PetSmart Nationwide , even though my neighbors precious 2 year old cat ingested some wrapping on the catnip .... It was full of needle sharp splinters and slashed the poor kitties insides , as a result , she bled out and died The store is investigating, but in the meantime is leaving the product on their shelves ! A child could have also gotten hold of this. This is outrageous and shameful. Totally irresponsible in my opinion . I will boycott PetSmart , I suppose as my small part to shame them. read more

PetSmart - Cat scratcher and catnip from PetSmart - Pet Stores Near Me - Houston, Texas

Great petsmart! They're always stocked with products that petco is always out of. The customer service is amazing. And it's clean and in order. Thank you read more

DO NOT GIVE THIS PLACE YOUR BUSINESS!! My 22 month old Toy size Morkie ( Maltese/Yorkie ) mix pup had been getting groomed by PetSmart since he was about 7 weeks old. This is the 2nd PetSmart location I've been to. This past May was his last grooming appt there. The only groomer by the name of Rashunda, was the ONLY one that actually groomed him the way I've requested over and over again in the past. Recently I had not been able to book her due to her being out or unavailable through no fault by her. Pics below are from Rashunda doing his grooming. I deleted the pics my husband took with other groomers since they shaved him claiming he had matted spots when he didn't and he looked terrible! This past groomer named Mana ( I believe she's Japanese ) had groomed him a few times. This last appt, I had a bunch of extra charges. I consistently and faithfully brush my pup especially between grooming appts due to the type of hair he has to avoid matting so they don't shave him down. Miso never had a problem with any other groomer, no reports of him being aggressive or anything like that. This past appt, I had an extra charge for brushing, they charge you extra if they have to burnish longer than 15 mins, an extra charge for him being "hard to handle". They stated he was extremely hyper and "gator rolling", his breed mind you are hyperactive dogs to begin with. Then another extra charge because "supposedly" he tried to bite her and another groomer walking by. He's never done this to anyone else, and he only shows slight aggression if someone does that to him or handles him extremely roughly! 1. When you are in a job that is a customer service position, it's most helpful when you can actually communicate with the person efficiently, a language barrier makes it extremely difficult to communicate your needs to someone that can't understand you! 2. This is the first time I've ever heard of a 7 pound puppy being BANNED from a pet store! The reasons the manager gave me is because "he wouldn't close his mouth"... so did he bite someone? Try to bite someone like they claimed, or was he just playing around because that's what he does to my husband and myself. When you put your hands near him, he likes to lick and play with yourself hands, NOT BITE! 3. How does an establishment called "PETSMART" not have the proper experience or equipment to manage and properly groom animals?!! Other professional groomers have leashes, muzzles, all kinds of safety equipment for "problematic" animals. It's laughable that PETSMART overcharges for mediocre grooming/groomers with little to no experience and lack of knowledge with different breeds and behavior. 4. Upon attempting to make another grooming appt for Miso, I was blocked on the app from doing so and when calling the store they said he was banned! On another occasion, one of their cashiers who stated she was the manager was rude upon opening the store as well. Needless to say I found a wonderful professional groomer to take Miso. Fur paws pet hotel! Their FULL grooming package is CHEAPER which includes, anal gland expressing and nail cutting unlike PetSmart who charges extra for that. PetSmart charges 15 extra just for nail grinding and his nails would still be rough and jagged! Fur paws pet hotel ALSO takes their time with their clients that come in, and the groomers themselves are professional behavioral and defense trainers! They are very experienced with a wide range of different breeds and their behaviors and dogs with separation anxiety as well! They even take King Cane Corsos! Which might I add are much bigger than a 7 pound Maltese! Never again will I ever patron PetSmart !! read more

PetSmart - Pet Stores Near Me - Houston, Texas

I was gonna go here but the lady over The phone sounded clueless and she was over charging me then i took a look at the reviews and said heck no i see dogs who look like they have deep wounds and obviously overcharging i haven't even made It to the place and I'm already never going there don't bring your animal Here read more

This is by far the worst experience I have ever had. Destiny was the employee scheduled to do his grooming, wether it was her or not this is unacceptable. The fear in my dog's eyes fill me with anger. He can not stop shaking of fear. I want an explanation to this. No animal should be put through this. This will definitely be THE LAST time that i will going there. read more

See all

One of the reasons I come to this store is the friendly associates, like Kelsey who rang up my purchase today. Prices beat their competitors for me and I love their reward system and always have my sweet card favorite food in stock. read more

Rude, instigating employees that will call the authorities if you look like a certain way that may be a problem for "Petsmart Employees. I literally walked in with my pug " Emilia" for a certain dog food breed that only "Petsmart" carry. The One day I wear athlesure wear and sweats! I become a victim to society! They don't greet, if they do it's only to professionals looking attire, which I notice when I wear my Chanel suit to "Petsmart" they judge others and have horrible customer service. An employee didn't know that Chameleons change color due to emotions and it's surroundings. She thought they turned "rainbow" if you tell it what color! How crazy! read more

I brought one of my cats to the dentist because he was touching his mouth with his paw. I was extremely pleased to have Dr. Kirkland as his veterinarian. She provided a clear explanation of his condition. The staff was also very helpful in presenting me with treatment options, as it was urgent for my cat to have some teeth extracted. The surgery went smoothly, and my cat made a full recovery within two weeks. I can already observe a significant improvement in his behavior. I was particularly grateful for the payment options they offered and their continued follow-up to inquire about his well-being after the last check-up. I was so impressed by the doctor and her team that I brought my other cat for a check-up, and the experience was equally positive. I would definitely recommend this practice as they charge reasonable prices. The only thing that saddens me is seeing the animals confined in small cages at Petsmart, but that is solely due to the location of the practice, not the practice itself. read more

I'm typing this on behalf of my mom since she isn't familiar with yelp. She brought in her dog Lola who is a sweet Lagatto Romagnolo (petsmart just put' s her down as a cockacapoo for haircutting style) . Lola goes to the groomers monthly. I have taken her myself and she has no problems. Yesterday when my mom went to pick her up the woman who was working there (she didn't catch her name just that she may have been Asian) ran off to the back. My mom was left waiting for a long time (she claims at least 20min) and started to feel something was wrong. When the groomer finally came back out with Lola she was bleeding from the paws and above her eyes and her collar was torn and stressed (this is an inside dog who gets new collar with each grooming the collar had no previous damage). Lola was shaking and whining. When my mom asked what happened the groomer said she didn't know and handed her the bill before racing off to the back. That was it. Just the bill. Not even the normal report they usually give out. My mom had to carry Lola to the car (I am posting pictures with her bloody clothes) and when she came back in she spoke with the manager trying to find out what happened. Magically no one seems to know. This morning they called her to follow up on her complaints and now the groomer says Lola walked in already looking nervous and nothing happened to the dog. Lola is usually a happy and very loving dog but through the night she has been shaking and throwing up from anxiety. We brought her to the vet and the vet was extremely concerned and even mentioned that either the collar got ripped because they left in the kennel and she nervously chewed it or someone was pulling and tugging on her while getting a haircut. Lola is now taking pain medicine because she can't walk on the injured paw and anti anxiety medicine to hopefully stop the shaking and nervous vomiting. Fortunately my mom did not pay for the grooming bill but I am posting this as a warning do not bring your pet to this location. It's one thing for an accident to happen but it's seems like something more than that happened here. read more

See all

Great experience adopting a kitten, they work with the SPCA to home pets. Everyone I talked to was super helpful, the store and enclosures were clean and well kept read more

This is probably one of the PetSmart in Houston. It's looks dirty and dinghy. Took my dog here for a bath. No problem with reservations because I guess no that people bring their pets here for bath(for a reason of course). As I was waiting to pick up my dog, I heard him barking in a very sad voice. I asked the associate and she said it wasn't my dog. I was pretty sure it was him. The shampoos that they use smelled really bad. And it was so strong smelling. After we came home, we had to bath him again ourselves. What a waste of money. Right now, our baby is acting very lethargic and very different then how he normally is. I'm not sure they they did to him. I STRONGLY do not recommend bringing your pet here for bath. I feel so bad for him to have to go thru this........ read more

I have taken my dog to this PetSmart grooming location for a couple of years. I'm the type that when I find a good groomer I only use them. I know the previous review mentioned that Destiny was "scheduled" to be the groomer but I doubt very seriously that Destiny was the actual groomer. As I said before, when I find a good groomer I use them exclusively. At first it was a lady whom has moved on, I forget her name. Then I let a younger man, no longer at this store, groom my dog and he severely scratched my girl with the clippers on her chest and belly. I took photos and later showed the manager, but all I got was an apology. Probably should have returned immediately, but instead contacted them a month later. I moved around to different places and ended up giving Destiny a try. I couldn't be happier. I exclusively use Destiny now. She is really good with the animals, from what I have observed, and she does an excellent grooming job! Never have I ever observed and injury to my dog from Destiny. If I did, I wouldn't be using her again. I've attached a couple of photos from my girls last grooming from Destiny. These photos were courtesy of Destiny. She will take them for you if asked to do so. She even made a little video for me. I know the last reviewer is upset and rightly so. If my girl came back looking like that, I would be fuming! Before posting this review, I wanted to find out what occurred, so I contacted Destiny about this issue. This is what she told me. "He had an allergic reaction to the shampoo. I didn't even know until my coworker told me about the review because I was never notified about the situation. I tried to call the owner to deeply apologize, but they never got back to me. I can promise that I would never let a dog walk out of the salon like that without consult from our vet." Based on the owners photos, the hair loss does appear to me to be from a allergic reaction as opposed to clippers. I hope the owner consulted her vet about her dogs condition and I hope her dog is doing better and recovering well. I wasn't there, I don't know what occurred, but I have known Destiny for several months now and don't believe she would ever knowingly and willfully allow this to happen without getting treatment for the dog. Destiny is a true animal lover and I will continue to use Destiny exclusively. read more

PetSmart - Pet Stores Near Me - Houston, Texas

See all

Great store if you are looking for pet food and pet accessories. They carry all the major brands of food fromeukanuba, science diet, purina, etc. They also have a small collection of animals for adoption including cats, birds, reptiles, and fish. I have not seen any dogs for sale the past couple times that I have been here. For dog owners, they do allow you to bring your dog in as long as the dog is on a leash. They also offer grooming service. read more

I often forget about this location because it's tucked away from the street behind other businesses. It's not a huge store, and under-lit. Sometimes I wonder if half the lights are broken, but I think it's just old and that's all the lighting they put in. I have only gone by to pick up dog food so I can't speak on the grooming or vet services. read more

I've been here multiple times and I had decent service each time except yesterday - it was horrible. I sent my two dogs to the grooming salon to get their nails trimmed and filed etc. (We do this monthly, keep that in mind.) When we went to the grooming salon they told us our papers were expired for them, we agreed since we know it's been a year and I went home to get their vaccination papers and all that stuff. After I gave it to the lady she put their information into her computer and took my dogs to groom them. I got my dogs back and there was nothing horribly wrong with their session besides that they ALWAYS skimp out of cutting my dog's thumbnails so that annoyed me once again. The next month we went, they complained that our papers were expired AGAIN, I argued with them that I just gave them my dogs papers last month and they consulted their team to talk about it. Turns out the lady I gave the papers to didn't even put their information into the computer, Lord knows what she did on that computer but I assure you that it wasn't beneficial to our trip there. In the end they ended up grooming our dogs because I was so upset. I got my dogs back and left as soon as I could. When I got home, I realized that their thumbnails weren't cut AGAIN. Christ. If they forget this single thing I would hate to see how they forget to pay their taxes. My little boy, Hershey started having a coughing fit and started wheezing which made me angry because I know that they did not treat him right in that back room. He's a healthy little boy and the wheezing sounded like there was water in his lungs. Overall boycott this place. (Not to mention when I looked at their betta fish I saw 7 poor dead bettas that were not taken care of since they died. It makes me upset since I am an avid fish lover.) TL;DR Your best bet is going to PetCo, it's cleaner, their products are nicer and they don't torture animals - they actually care. read more

Went in the store to buy a kennel for my puppy Alejandro was very helpful in the process. He helped me check and compare prices as well as picking out some good training pads. This PetSmart will definitely be my go to pet store! read more

Very expensive for what you get. 71.00 out the door for a wash and cut. They did an ok job . I will be going somewhere else.

Maybe it's just me ,but this place don't deserve even a single 1 star ,had to waste 5 days of my time to bring my dogs for a bathe and grooming 5 days !! Why ?? Every time I showed up apparently I (???) booked for a different day.when i start explaining that It can't be happening 4 times she just accusing me and start raising her voices,until she finally admit "I don't want to service you" Thank you read more

My miniature schnauzer had a grooming appointment at 8 am on a weekday morning. I originally tried to book the appointment online, but the website wasn't working and my dog had never been this location, so I called the store and spoke with a groomer directly. The groomer found my dog's profile in the system, verified all of the information (again, because she had never been groomed at this particular location) and the appointment was set. I encountered two employees while there. A rude male employee who had to come open the door (and was clearly not happy about it) since the store opens an hour later than the grooming department. I smiled and said thank you and he just looked at me and walked off with his headphones in his ears. When I got to the grooming salon, I tried to say good morning and the lady snapped back before I even got the words out and said she'd "help in a minute." It took almost 15 minutes to check in. No idea why it took so long as I was the only customer in the salon and was listed as the first appointment of the day on their board. I didn't hear any dogs barking and crying in the back like you'll hear in the middle of the day, so I'm not sure what took so long for her to attend to. Don't care; I'm patient. The groomer finally printed out the invoice and told me that she'd decided to charge a grooming fee for a standard schnauzer rather than a miniature schnauzer. I asked why, as I've never been charged extra for the groom because of her size, and was just told she's "too big." I've lived in cities across the country with this dog and have always taken her to Petsmart for grooming. Never, in any state or city, have I ever been told that my dog is a standard schnauzer and would cost extra. Vets have never told me that she's anything other than a mini schnauzer. Literally anyone, trained in a "dog field" or not, can tell that this small dog is not a standard schnauzer. Unfortunately for this location, I have time today. So when I got home I researched the American Kennel Club's guidelines for weight in classifying schnauzers. My mini is 19-20 pounds. The AKC classifies female standard schnauzers as 30-45 pounds. So, I'm confused. The rude staff at this location really wanted $70 to groom a 20-pound mini schnauzer. What a joke. We left, no grooming. I got to keep $70 and my doggo was happy that she didn't have to be groomed. I'll take her to another Petsmart, not be charged a ridiculous fee for no apparent reason, and not have to encounter rude employees. Also, after seeing some of the other reviews of the grooming salon at this location, I feel like I, and my mini, dodged a bullet. Houston's a big city. Save yourself time and money and go to a better location. :) Update: The groomer at this location really changed my dog's profile with Petsmart so now all locations show the "extra fee." Joke's on her because I can just change it back online, but seriously? Also, the manager spoke with me and apologized for the inconvenience here. He agreed that my dog is a mini and offered to do the grooming at the mini price. I appreciate his professionalism and understanding, but will not be using this location for any services now or in the future. read more

Not sure where all these bad reviews come from, but my experience was wonderful. I took my stressed 9yo Yorkie that was actually sent back from another groomers because she had an accident on the table. My baby was halfway shaved and very stressed. Stacey handled her with such patience and was able to complete the job. Everyone was very friendly and while I was there I saw 4 babies being picked up by different owners who were very pleased with the work and staff. Thanks for saving my baby and making her look so pretty read more

Worst PetSmart grooming ever! The nickel and dime you for everything. I asked them to only use conditioner to wash my dog instead of shampoo because it dries out his skin and fur, I was told that was $7 extra. Then I asked to leave his leg hair a little longer like a schnauzer hair cut, I was told that's a special cut and it was $7 extra dollars. I then explained I'm never charged extra for these requests at other PetSmarts, they said yeah each store is different and it up to the groomer to assess the charges. WTH!?!? That is pretty arbitrary. Needless to say I took myself and my dog somewhere else. Oh and I asked to speak to the manager and he continued to say the same thing as the groomer but says yeah I agree you should not be charged extra to swap out shampoo for conditioner. Seriously!!! read more

We took our dog to get groomed. When we entered, there was no one there. We called for someone nobody came. We waited no one showed up. This is the state of the shop. As you can see, it was filthy with dog fur on the floor & on all of the stations. We left. From the state of the front, I can imagine how dirty the back was. DO NOT take you dog to this groomer. read more

PetSmart - Pet Stores Near Me - Houston, Texas

The staff at the Bandfield area great understanding and loving to our furry kids. Jessica, Rosetta and Dr Gonzalez a bless to this place

This PetSmart is absolute perfection! My daughter has been asking for a pet lizard for over two months now and I finally came in to learn more about the bearded dragon. Molly was extremely helpful with information on care-taking and overall well being standards of the species. I fully respected the honesty and concerns she addressed with me from start to finish. She gave me more than enough information to confidently take care of this reptilian. I highly recommend speaking with her if you have any questions or concerns on animals or reptilians your interest in adding to your family! read more

You know, I have to say that I have shopped at this store since it first opened, I remember when there was nothing but field where the building now stands. The employees, who are currently there, haven't always been there. The people there are OK somewhat although I have beef with a "manager" before. Today, I decided to buy a newer fish tank for my fish baby; my goodness! I guess I startled the two men who came out of the office who saw me digging in my purse for my phone. I stood there in the same spot for 10 minutes with no assistance and had decided to check to see who was calling my phone. I guess and believe that they thought I was putting unpaid merchandise in my purse. My goodness! a woman can't dig in her purse w/o ppl....clear my throat....thinking that she is stealing. Stealing is not for me...that is not where my blessings come from. It is nice to see that they finally came out of their hibernation when there is a customer in tow and then they became really "friendly" by having asked if I needed help with anything....the minute I dig in my purse. Then I walked over to the check out register, yeah, to PAY for my merchandise and all $78 worth. I don't know how I would have fit a 5 gallon tank in my small purse, but anyway. The cashier then took the $50 bill that I handed to her. She then became curious if it was real and held it up in the air...I mean REALLY looking at it, having turned her neck all directions... I thought that she was going to do a head-stand to look at it. These clerks are some characters. Sigh....... read more

This is the closest PetSmart to home for me. I've never used their grooming or vet service so I can't say anything about those. I come here mostly to get some food for my dogs. The place is never too busy, the line is never too long, and they always have what I need in stock. Pretty average. read more

This place is wonderful. I have been taking my dog here for 4+ years to get her a nail grind as well as buy her toys/food/supplies. I have NEVER had a bad experience. The grooming staff has always been extremely helpful, knowledgeable and efficient in their work. My dog has never had her paws injured with a nail grind. Associates are so helpful here as well. They ask about my dog, ask question before they pet or give her a treat and overall just want to love on all the animals there. I have had associates help me pick out things for my dog (a Gentle Leader was the best recommendation ever!!). I will never go to another Petsmart - the staff here is amazing, the store is always clean and I appreciate how efficient they are when it comes to walk-ins at the Grooming Salon. read more

The first time we bought fish they died within the hour because the lady said that we would be fine with the stuff we had already gotten. We had to return the dead fish so we could get more. We then got some more and the scum suckers died because we weren't told they needed their own food. We were told they eat the left over food of the other fish. We were also told they would be fine in the size tank we have and after doing research we found out that they were supposed to be in a bigger tank. I do not recommend if you want you want true and honest advice. read more

Well, despite all the bad reviews, I had a great experience here. Took my dog to get groomed just a basic bath and nail trim. My boy was done by Karan(Scottish woman). She was amazing, she didn't have a card but I asked what her name was and she said just say you want the woman with the Scottish accent :) She was very nice, my dog Viking smelled great, felt super soft, and his nails (that I let grow out way too long) were cut nice and short. Also - the other staff at the door that I have encountered are all super nice. Not the best looking petsmart but seems to have some great people. Don't judge a book by its cover! read more

I have been here before... several times. I was never impressed with the staff for this Petsmart location, it was always the Banefield employees that kept me coming back to this location with the added convenience of it being close to our home. But a week ago while visiting my sister in Humble... I was at a Petco *gasp* and it was.... aaaaahhhmazing The staff was all over the place... all friendly... all helpful.. it was like... I don't know... like they enjoyed their jobs or something??!!?? I frequently stop and look at Betta fishes... My sister has them and a friend of mine does as well... and I have thought they are beautiful, but never gone beyond appreciating them on the shelf...But while looking at a particularly beautiful one and asking my sister questions (This occurs at Petco) an employee a few isles over came up and started talking to me about them...She was so knowledgeable! And the Bettas where all so beautiful and lively... I fell in love with this particular one and this employee made me feel like this was an awesome decision... Fast forward to a week later...I decided I wanted to get one of the horned nerite snails that had been recommended as a tank cleaner, so I went to this location Petsmart and I went to the fish area to look around with my four year old son ...who quickly starts pointing out all the dead fish...and I keep trying to redirect him to different tanks only to see more dead fish... what the hell is going on some sort of fish epidemic?? I'm starting to get nervous about taking anything from this location home with me... my husband locates the tank with the snails in it..... empty shells.... that is all that we could see! While my husband goes to locate an employee to ask if there is some hidden tank for snails... I walk over to where the Bettas are. I wish I hadn't. I stopped counting at 4 dead ones. And the rest that I looked at didn't look far from the same fate. I might seem strange to some people reading this..but I got really upset. The Betta that I have is very intelligent and personable and to see all these poor creatures dead or sickly was heartbreaking...are they not feeding them? Are they being subjected to some form of stress? I don't know...I looked around and saw employees standing around talking to one another and I swear they saw me staring in horror at the Bettas...but not one of them even came close to speaking to me. I went back to where my husband was waiting and a sluggish looking employee was walking in our direction holding some keys. I told my husband 'we can leave I don't want to purchase anything from here, the Bettas are all sick too.' The employee shrugged his shoulders and without even saying a word turned around and walked away. The end. I will NOT be back. I know fishes are not viewed as warm snugly creatures... but they are creatures nonetheless, that are alive and in care of these people and dependent on them for care. I don't know if the store management is inept in the ability to meet the needs and demands of running a pet store or what is going on. But this locations staff is below standard for customer service and the care of the creatures in the fish department are deplorable. I didn't bother to look at the caged animals... I don't think I care to know. Shame on you Petsmart. Get it together at this location!!!! read more

This is for the grooming salon. I've taken Samuel here a few times and have been pretty pleased with their grooming services. I'm too lazy to bathe him at home so I usually take him in for a bath, brush and nail trim. In between baths I take him in for nail trim and grinds. The staff there has been pleasant and it's easy to set up appointments. They always listen when I have a question or a special request. Samuel is always so nervous when he goes in and they are really nice and understanding. I always feel bad because they have to pull him across the floor which I tell them is fine because he's being a big baby. I know that there's other places I can take him too but since we've moved around so much it's been really easy and convenient to take advantage of PetSmart's services. I also use the vet inside the PetSmart so it's easy for me to use the groomer salons because they can easily verify his health records and vaccines. read more

When it comes to a choice of large pet supply stores, you cannot go wrong with Petsmart, especially this location. The second you walk in you are amazed by the cleanliness of the store (surprising since I often see several dogs walking around with their owners) The prices are decent, but the selection is amazing. Even better, if they do not carry a specific brand of food, just as a representative nicely, and they might just order it for you. This location also hosts adoption events some weekend, as well as having a in-house veterinarians office. Great store. read more

The store in itself is not nice like most petsmarts I've been to in the past, and per usual over priced lol but the location in itself is very convenient and that is why I decided to check this spot out. The best part of the experience was def the attentive staff. I came in today around 4 with my 8 week puppy who just had some vaccinations done and almost immediately I had two separate employees approach me and give me much needed advice and recommendations. Due to their attentiveness and product knowledge I ended up spending a solid $120. All in all I would be coming back because of the customer service but I am def going to try other locations and other pet stores. read more

I brought my beautiful 7 month old Labradoodle named Kartel, to get his first ever haircut! I was so excited, as was he. I paid a whopping $113.00 for him to get a Bath & Full Haircut w/ Teeth Brushing and Cleaning with a premium shampoo; HEMPZ! Included in this package was a sanitary trimming as well. I made sure to explicitly ask this and my groomer said he would make sure to do it. .......Long story short I got my baby back and he has a beautiful haircut but the sanitary trimming was not done. I am super disappointed that I paid $113 for the specific services And options I asked for and chose and I received Kartel without a the complete service. Because of this Not only did I have a bad experience after paying over a hundred dollars for a grooming service!!! I have to take more time out of my extremely busy schedule to take him BACK up there and get it fixed!! There's a reason why it's appointment only because it is the perfect way to make sure that the booking aligns with both of our calendars, and the convenience of that was obviously taken away. 1/5 stars for this experience and if I had a zero star option I would. I didn't get what I asked for or what I paid for. And not to mention the last time I took him to get groomed they lost my $88.00 flea and tick collar that was supposed to last for over 8 months. He's not even 8 months old and I had just put it on him.... get it together. Super upset, super disappointed. It doesn't seem as if they care about Kartel like I do and I don't know if I would continue to use their services knowing that. read more

PetSmart - Kartel the Labradoodle - Pet Stores Near Me - Houston, Texas

I was just at this location to adopt an ADORABLE white kitten I saw 2 days ago. Long story short, when I went to the adoption area, there was a group of 4 people waiting. I stood there for about 5 mins and when nothing happened and no one moved, I went up to the cashier and asked if there was anyone for pet adoptions. She told me she'd call someone to help. I went back to the adoption area and waited with the other 4 people. Fast forward to 10 mins later, I found another associate and asked her if there was someone for adoptions. She also said she would call for someone and got on her walkie and clearly said, "I need customer service in Pet Adoptions". 5 more minutes past with no response or help for me and the 4 others. My friend noticed the phone number for inquires about adoption. He got the answer that someone would be there, but they are there between 5 and 7. This is now 5:30! In the background he could hear someone saying, "I don't know what time they get here. I'm getting tired of y'all asking me about this!" When he called again and asked to speak to a manager, Melody/Melanie got on the phone. Low and behold it was her voice he had heard previously in the background. He went up to the front of the store to speak with Melody personally, she told him "we're not affiliated with them, I don't know what time the volunteer will be here. Sorry if y'all feel inconvenienced, but I have nothing to do with that!" She was so snappy, it was unbelievable! I understand if you have no control over the adoptions, but there's a better way to handle it. Why is there no contact number for Houston Pets Alive!? If something happens to one of the animals, what's Melody going to do, leave them dying behind the glass because she has nothing to do with that? If they knew that the volunteer wasn't there, why waste everyone's time saying, "we'll call someone for you?" That experience turned me off so badly. Which is a shame because I adopted the cat I have now from there back when the adoptions were through BARC (I believe). Melody/Melanie with the short curly cut, whatever you name is, you need to get your act together! I'm a manager in retail as well, but my boss would have my HEAD if I did anything remotely close to how you represented PetSmart today. read more