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Houston, TX

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PetSmart

2.8 (53 reviews)
Open • 9:00 am - 8:00 pm
Updated a few days ago

Services - PetSmart

Bath and groom only

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Sushi cat toys
Lou C.

Pretty good actually. I only started to shop at PetSmart after I got so disgusted with Petco. I came this particular PetSmart store to hunt for cat food back then when my cat was alive. The inventory system is better than Petco. However, it's hit and miss on some popular brands. Because of supply shortage across the country, premium pet foods are scattered around. If I found the one I wanted, I'd better come to get it or they won't be there next day. Petco always gives me false information. It will say sold out online but I could be staring at the product on the shelf. PetSmart does much better job with the product availability. Because this one on Westheimer is closer to Chinatown, I often come here while doing other errands in the area. So, I'll be shopping again once I get another animal in the future.

Cat scratcher and catnip from PetSmart
Martha K.

This product from China , is still sitting on the shelves of PetSmart Nationwide , even though my neighbors precious 2 year old cat ingested some wrapping on the catnip .... It was full of needle sharp splinters and slashed the poor kitties insides , as a result , she bled out and died The store is investigating, but in the meantime is leaving the product on their shelves ! A child could have also gotten hold of this. This is outrageous and shameful. Totally irresponsible in my opinion . I will boycott PetSmart , I suppose as my small part to shame them.

R-Sora F.

DO NOT GIVE THIS PLACE YOUR BUSINESS!! My 22 month old Toy size Morkie ( Maltese/Yorkie ) mix pup had been getting groomed by PetSmart since he was about 7 weeks old. This is the 2nd PetSmart location I've been to. This past May was his last grooming appt there. The only groomer by the name of Rashunda, was the ONLY one that actually groomed him the way I've requested over and over again in the past. Recently I had not been able to book her due to her being out or unavailable through no fault by her. Pics below are from Rashunda doing his grooming. I deleted the pics my husband took with other groomers since they shaved him claiming he had matted spots when he didn't and he looked terrible! This past groomer named Mana ( I believe she's Japanese ) had groomed him a few times. This last appt, I had a bunch of extra charges. I consistently and faithfully brush my pup especially between grooming appts due to the type of hair he has to avoid matting so they don't shave him down. Miso never had a problem with any other groomer, no reports of him being aggressive or anything like that. This past appt, I had an extra charge for brushing, they charge you extra if they have to burnish longer than 15 mins, an extra charge for him being "hard to handle". They stated he was extremely hyper and "gator rolling", his breed mind you are hyperactive dogs to begin with. Then another extra charge because "supposedly" he tried to bite her and another groomer walking by. He's never done this to anyone else, and he only shows slight aggression if someone does that to him or handles him extremely roughly! 1. When you are in a job that is a customer service position, it's most helpful when you can actually communicate with the person efficiently, a language barrier makes it extremely difficult to communicate your needs to someone that can't understand you! 2. This is the first time I've ever heard of a 7 pound puppy being BANNED from a pet store! The reasons the manager gave me is because "he wouldn't close his mouth"... so did he bite someone? Try to bite someone like they claimed, or was he just playing around because that's what he does to my husband and myself. When you put your hands near him, he likes to lick and play with yourself hands, NOT BITE! 3. How does an establishment called "PETSMART" not have the proper experience or equipment to manage and properly groom animals?!! Other professional groomers have leashes, muzzles, all kinds of safety equipment for "problematic" animals. It's laughable that PETSMART overcharges for mediocre grooming/groomers with little to no experience and lack of knowledge with different breeds and behavior. 4. Upon attempting to make another grooming appt for Miso, I was blocked on the app from doing so and when calling the store they said he was banned! On another occasion, one of their cashiers who stated she was the manager was rude upon opening the store as well. Needless to say I found a wonderful professional groomer to take Miso. Fur paws pet hotel! Their FULL grooming package is CHEAPER which includes, anal gland expressing and nail cutting unlike PetSmart who charges extra for that. PetSmart charges 15 extra just for nail grinding and his nails would still be rough and jagged! Fur paws pet hotel ALSO takes their time with their clients that come in, and the groomers themselves are professional behavioral and defense trainers! They are very experienced with a wide range of different breeds and their behaviors and dogs with separation anxiety as well! They even take King Cane Corsos! Which might I add are much bigger than a 7 pound Maltese! Never again will I ever patron PetSmart !!

I WILL NEVER TAKE MY DOG HERE AGAIN
Elizabeth F.

This is by far the worst experience I have ever had. Destiny was the employee scheduled to do his grooming, wether it was her or not this is unacceptable. The fear in my dog's eyes fill me with anger. He can not stop shaking of fear. I want an explanation to this. No animal should be put through this. This will definitely be THE LAST time that i will going there.

Lola's eye the next day. It's hard to tell in the picture but it's a deep wound.
Alex H.

I'm typing this on behalf of my mom since she isn't familiar with yelp. She brought in her dog Lola who is a sweet Lagatto Romagnolo (petsmart just put' s her down as a cockacapoo for haircutting style) . Lola goes to the groomers monthly. I have taken her myself and she has no problems. Yesterday when my mom went to pick her up the woman who was working there (she didn't catch her name just that she may have been Asian) ran off to the back. My mom was left waiting for a long time (she claims at least 20min) and started to feel something was wrong. When the groomer finally came back out with Lola she was bleeding from the paws and above her eyes and her collar was torn and stressed (this is an inside dog who gets new collar with each grooming the collar had no previous damage). Lola was shaking and whining. When my mom asked what happened the groomer said she didn't know and handed her the bill before racing off to the back. That was it. Just the bill. Not even the normal report they usually give out. My mom had to carry Lola to the car (I am posting pictures with her bloody clothes) and when she came back in she spoke with the manager trying to find out what happened. Magically no one seems to know. This morning they called her to follow up on her complaints and now the groomer says Lola walked in already looking nervous and nothing happened to the dog. Lola is usually a happy and very loving dog but through the night she has been shaking and throwing up from anxiety. We brought her to the vet and the vet was extremely concerned and even mentioned that either the collar got ripped because they left in the kennel and she nervously chewed it or someone was pulling and tugging on her while getting a haircut. Lola is now taking pain medicine because she can't walk on the injured paw and anti anxiety medicine to hopefully stop the shaking and nervous vomiting. Fortunately my mom did not pay for the grooming bill but I am posting this as a warning do not bring your pet to this location. It's one thing for an accident to happen but it's seems like something more than that happened here.

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Review Highlights - PetSmart

“Took my dog to get groomed just a basic bath and nail trim.”

Mentioned in 2 reviews

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Fur Paws - Teddy

Fur Paws

(63 reviews)

The Heights

Been coming here since we moved from Southern California to Houston 5 years ago, and is hands down…read morethe best place to bring your pets in the area! We have a pit mix and a lab and they came for training, and it was was the best investment that we made for us and for our pets! We have also used their boarding services and constantly receive updates and pictures! Go here for all your pet needs you won't be disappointed!!!!!

TLDR: Our dog was attacked and they claim that he scratched himself. First photo is a pic from them…read moreand the rest are after the area was shaved for veterinary care. Judge for yourself if the injuries are scratches or bite marks and if a dog is physically able to scratch itself on the inside of its ear. They are very clearly puncture wounds to us and our vet. --------------------------------------- Dropped off our blind dog 11.24.2025 at roughly 3pm. The morning of 11.28.2025 we received a message that his ear had been bleeding and they believed it was from scratching so they provided him with the expected medical care. Afternoon of 11.29.2025 they told us he was "shaking". My wife was able to pick him up early and take him to the emergency vet (Saturday evening and regular vet closed) who shaved and treated the area and gave him antibiotics. We did follow-up with our regular vet and they determined that the injuries were puncture wounds from a dog attack. When we told them Fur Paws said the injuries were from him scratching himself they looked at us like we had just told them 1 + 1 = 3. In spite of the records we provided from the vet showing his treatment history and their diagnosis of "dog bite wounds and vestibular disease" Fur Paws claims he arrived there with some condition that led to him scratching himself (on the inside of his ear too!). He arrived 11.24, they noticed wounds 11.28, and by the afternoon of 11.29 he was shaking so he had a fever. It takes 24-72 hours for infection and then a fever to occur so one can do the math on their claim that he arrived with an ailment already. Then you add in that these are clearly not scratch marks and you see that they're questioning our intelligence with their explanation. Send your dog here at your own risk.

Heights Grooming - Daisy groomed by Jose

Heights Grooming

(122 reviews)

The Heights

10 STARS IF I COULD!!!…read more I conducted extensive research to find the perfect grooming salon for my Cavapoo puppy, as I want to build a trusting, long-term relationship for her regular grooming needs. From the moment I first visited Heights Pet Grooming, I knew I had found the right place. The owner, Eddie, and his entire team were incredibly gracious and kind. Eddie's commitment to building a top-tier, relationship-oriented business is evident in every detail. I can't believe I found a place that meets all my wants and needs! The salon is locally owned, easy to access, has its own building with parking, and most importantly, is staffed by truly talented groomers. It's a very sweet place with cute decor, flowers, and thoughtful design. I picked Zoe up from her first "Puppy Trim" and she was not only gorgeous but also so happy! Brenda did a beautiful job! I am beyond thrilled to have found a grooming salon where I can take my little fur baby with complete confidence and peace of mind. Five stars, without a doubt!

We used to bring Mollie here when she was a puppy and when we moved back we obviously brought her…read moreback. She's been going to Jose for the past two years and he does a fantastic job. We do the express grooming so she is finished in two hours. She's always clean, happy, and he takes excellent care of her. She looks beautiful every time and I can tell she likes it because when she goes there she knows exactly where to go off the leash. For credit cards they do add a fee for the processing which is fair so we Zelle every time to avoid the fee. Prices are competitive and it's actually lower than you would think. Parking is always available.

Puddy Cuts - This is Dolly's post-groom smile -- I swear she knows how good she looks  Steven at Puddy Cuts is a miracle worker!

Puddy Cuts

(30 reviews)

Independence Heights

I've had Goldendoodles for years and I'm very, very particular about their grooming. I'm a total…read moreperfectionist (my career coach once said I might be the biggest one he's ever met -- not a compliment, but true ). I've tried around 20 groomers before finding Steven, and truly, no one compares. He's not just a groomer; he's an artist. I can walk in and simply say, "something like a teddy bear face," and he knows exactly what to do. Every time my dogs come home, they look flawless -- soft, clean, perfectly shaped, and actually happy. He just gets it. Steven is affordable, consistent, and a total hidden gem in Houston. If you're looking for the best Goldendoodle groomer, poodle cut specialist, or someone who truly cares about detail, Steven at Puddy Cuts is your guy. I honestly hope he never retires.

Steven did an excellent job with my mini poodle Bunny! For…read morethe first time, we finally found a groomer who knows how to truly groom a poodle - cute, neat & professional haircut. Also it is very important to note that after grooming there were absolutely no cuts or irritation on my puppy. Previously, we had several bad experiences with groomers who would either make my puppy look like a Maltese or leave him with cuts or horrible irritations. I also have to mention that Steven is a professional & patient groomer and also he listens to how a customer wants the puppy to look like. I would definitely recommend Puddy Cuts to all my closest friends & family!!!

PetSmart - petstore - Updated October 2026

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