Vision One is hands down one of the best optical offices in town. Dr. Fronk, has and will always…read morehave my husband's eyes best interest at heart. My husband started seeing Dr. Fronk 20+ years ago. He takes such good care of his patients, he takes good care of my husband! He doesn't rush our appointment. I trust and respect Dr. Fronk! I highly recommend him as your potential optometrist!

My eye doctor and eye exam staff is great to work with. The quality of their glasses are…read morequestionable at best! Two years ago got a new pair of glasses that the prescription was off on. They were sent back for replacement. Then when they returned and I was fitted to the frames they never fit right! They were Ray-Ban glasses and not cheap. The quality of their frames was so bad that after three or four adjustments - I stopped wearing them and went to Glasses USA. Paid $73 for two pairs of glasses that fit right out of the box - no adjustments necessary. Move forward to this year. Qualified for new lenses. Decided to get new prescription lenses for a 4 or so year old pair of Ray-Bans. After trying to be scared into trying to be new lenses into old frames, finally signed a waiver that released liability on them if they broke the frames (that were obsolete) putting new lenses in. Spent extra for the polarized lenses. When I received the glasses and put them on, noticed right eye wasn't as clear through my sunglasses as my eyeglasses. The right lense was a different prescription. Luckily I kept the old lenses from my sunglasses and just swapped out and threw away the right lense. Two weeks ago my daughter had an eye exam and picked out glasses. They were supposed to here yesterday. We got a call that the glasses didn't pass VSP quality inspection and they were being remade to arrive next Tuesday. My wife, meanwhile went to Costco (also VSP) two days after my daughters exam and got her glasses three days later. Her glasses had transition and bi-focal lenses and were still over $100 cheaper than my daughters standard lense glasses! In summary: Love my doctor at Vision One. Will never buy glasses there again!

I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

I had an appointment for an annual eye exam, but was also recovering from a stye. I told the person…read moreon the phone this. When I saw the doctor he actually YELLED at me because I didn't know whether I was there for an annual checkup or a medical exam. He left the room, went and checked with his staff who apparently told him that they had told me to come in and they would figure out what type of visit it would be when I got there. He came back in and apologized but I could tell he was still angry. Totally inappropriate reaction! The office staff was absolutely wonderful, but I will never go there again.

I really liked this place when the patriarch of the family was the eye doctor. However I think in…read morethe past five years it's gotten really sloppy. I don't have a lot of confidence in these guys anymore Totally random business hours. It took me three trips to actually find them open so I can pick up a pair of glasses. I understand that sometimes medical offices have sort of random hours but they are also operating a retail establishment and for it to be closed on for example, the third Thursday of the month, is just ridiculous.

18 months ago went in for Eye Exam usually covered under VSP insurance. Was asked to pay $79 at the…read moretime and rest would be covered by my insurance. Specifically asked if the $79 would be all that would be needed out of pocket. Was assured no other costs to me as my Insurance was covering the rest. Received a bill 18 months later asking for 0ver $250 more. Went in to the Maple Grove office and ended up settling for $55 which was appreciated -- although should have been $0. Staff friendly and understandably not their fault.... That being said Just a word of caution to beware of billing practices not quite in line with actual verbal assurances. "In writing" as usual a good practice. (18 months to receive a bill also makes a person wonder... was told they had just recently started using a new system)

Dr mc Adam's very kind. Answered all my questions. Complete eye examine. A few sterile eye drop to…read moretry as well. Thank you Dr Mac Adam's and maple grove eye clinic.

Pros - Amazing building, and staff, but the outstanding…read moreelement that I received was the care, and attention on my eye exam, and prescription. Probably the best prescription in eye care that I've had in years, so I'm so glad that I chose this as my new eye care location! Cons - They're automated text messages need some work, because I got an urgent appointment reminder over a month before my appointment, and then later, after I picked up my new eyewear I got a message that it was ready to come and pick up.

Not impressed. Eyes on Meridian was highly raved about in my local facebook community. My husband…read moresigned up and referred me on the intake form. #1 They undercharged me at my visit, and called to ask for more money the week of Christmas. When I called back to ask about the breakdown of charges, the price changed again. It didn't seem like they knew what they were charging me for. But I paid it. Then they called AGAIN to ask for more money. I asked for a breakdown to be emailed to me. #2 My husband got a call and text that his glasses were ready, he took time off work to come pick them up and they said their system sent the messages in error. #3 Then when my husband called to ask about the referral credit not showing up, the front desk said Office Manager Kristi will call my husband. And then emailed saying she DID call and leave a voicemail. Which she did not. He called again and Kristi was condescending and said "it just doesn't make sense for us to do that for a nuclear family, what if you had 8 kids?" I said, "Well your flyer specifically states "Refer a friend or family member and receive a $20 credit on your account. Just tell the friend or family member to let us know you referred them!" We did just that on the intake." Kristi said she would honor a $20 referral credit but we would not be allowed to refer anyone else to them and she is going to reprint all of their flyers to exclude the nuclear family. LOL. I'm surprised how rude and abrasive she was. Your advertising is misleading and yeah you SHOULD fix it. I've literally referred my husband to every doctor I have and my dentist is awesome and gives $50 credits, no cap. Ha. No issues with the doctor or eye test parts of our visit, the eye tech guy was super sweet, but we won't be back. They have too many problems to deal with and we spent over $1,000 there after insurance. They can keep their $20 referral credit and they just lost me, my husband, and I was going to refer my mom who needs an exam and glasses.

The provider and tech were nice, but the admin staff felt very uninviting. Their website/system for…read morecompleting paperwork apparently didn't work, so I had to do everything again. They also text patients asking for personal information, which was uncomfortable. Even after I told them my availability for a phone call to discuss it instead, they didn't honor that request. The checkout experience was the worst part. The lady told me, "We will charge you if another place messes up your glasses," which came across as threatening and pushy -- like I'd be punished for not ordering through them. I only came in to renew my prescription. Overall, not a welcoming experience and I would not recommend this office to a friend. And also, the provider writes a year rx for eyeglasses? Really? It's 2 years at other places. I'll take my business elsewhere.

My husband and I have been going to McNeel Eye Center for years and are so happy with their…read moreprofessionalism, great service, and friendliness! Dr. McNeel and team have been nothing but helpful, thorough and gracious! Too bad some folks gave terrible reviews... Honestly, if any errors have been made, they are quick to resolve even if it's not their fault and are out of their control. People make mistakes, but how they handle them and correct them is what matters. No one is perfect. We are very satisfied with McNeel Eye Center and I wish I could give them many 5 star reviews!

One of the most frustrating experiences I've had with any healthcare provider. I went in needing…read moreprescription safety glasses for work--something that's not optional, but absolutely essential for me to do my job safely--and the whole process has been a mess from start to finish. There's been a serious lack of urgency, poor communication, and multiple delays with no clear answers. When something is this critical, you expect a higher level of professionalism and attention to detail. Instead, I've been left waiting, following up constantly, and still don't have what I need to safely do my job. What's disappointing is that this could easily be a five-star experience with some basic improvements. Following through on client requests, setting clear expectations on timelines, communicating proactively about delays, and treating urgent needs with the priority they deserve would make a huge difference. Patients shouldn't have to chase down updates or feel like their situation isn't being taken seriously. I was told my glasses would be ready in two weeks and we're rolling on five weeks now with no other answer other than the lab messed up. There's definitely potential here, but until that level of accountability and communication is in place, I can't recommend this office--especially if your needs are time-sensitive or critical for your work. They actually had the audacity to explain to my wife when she questioned where my glasses were, that I added a bunch of additional services to my glasses. Let's get one thing very clearly understood, all of the services that I had added, were recommendations! It's not like I walked off the street and demanded these things be done. They are actually services offered by this facility. I have zero issues reversing this review and turning it to a five star review if they could just follow through with what "they sold me"!!! It honestly just feels like my situation isn't being taken seriously, which is honestly unacceptable given what's at stake. If you need something important handled quickly and correctly, I'd strongly recommend looking elsewhere.

The people in this office are great. So friendly and professional. I see dr Denison, who is…read morefantastic. Very thorough. They also have a good selection of Glasses. I just love coming here. Would highly recommend!

My husband and I are both happy with the services and care and with our new glasses. The y went…read moreabove and beyond when correcting my husband's glasses.

I haven't been happy here for over a year so I'm off to find a new place for our family of 5. We…read morehaven't had good advice or help from the doctors, and the front desk lady has been rude to me several times. The ladies that adjust the glasses are great! Also, there aren't many options for kids frames.