The doctors are GREAT, the staff AWESOME but the quality of their product is a disaster. Purchased…read moretwo pair, high-end frames and the frames have been replaced 5 times because they have failed. I recommend buying your glasses someplace else. Eagle One thinks these failures are ok and they noted I will get new glasses in a few months but NOT FROM THEM. Brief history: I purchased these frames two critical reasons and a third. First the fit nice and snug. Due to my lenses glasses often slip down my noise, a significant issue for me. Purchased two pair on 10/22/2024 for $966.00 First pair picked up 11/3/2024, and second on 11/13/2024 I believe between 11/13/2024 and Feb 20, 2025 there were several visits regarding frames slipping. The first day I have notes of frame issue is Feb 20, 2025. I believe there were several visits from Feb 20 to July where I went in due to frame slipping down. I finally figured out why the glasses were slipping down my noise and I would have to push them up 3-5 times per hour was on July 17, 2025 when I compared the two frames, one had the rubber ear section and one had them missing. First frame replaced. On Aug 4, 2025 frame replaced again On Aug 13, 2025 another frame replace (waved $25 fee) On Sept 8 2025 both frames were replaced, and I meet with Eagle Vision One Management to bring up the issues. No options as it was outside the 30 or 90 day window. (waved the $25 fees) On Oct 22 Frame failure again, replaced with display model (offer to pay the 25 fee but waved) They would have allowed me to choose new frames if they had failed within 90 days. Quality products are not their game.

One star is just for the kindness of the front desk staff! The rest is on the Optometrist and…read moreassisting staff! My senior disabled mother came in to Eagle Vision one for a new patient exam in May, to understand if her prescription may have changed as it had been about two years since she'd been seen by anyone. She was having difficulties seeing with her eyeglasses. She had eyes checked by Dr Gideon C. Bender, OD; and was told her prescription had changed and also she had dry eyes, so eye drops were also prescribed. We ordered new lenses through the clinic, using what the doctor prescribed, (as common when a prescription changes). When the lenses came in a few weeks later in June, she brought them her frames so the new lenses to be cut and mounted. When she tried them on, one eye worked fine and yet, the other eye's lense was unable to see anything at all! So, they checked to see if the lense was put in wrong and the prescription was right - it all was aligned. She could still not see out of the right eye! So, they put her old lense back into her frame for just the right eye and left the new lense in the left. We paid for two lenses but walked away with only one lense that actually worked! I said the dr needed to figure this out, because she should be able to see out of BOTH lenses, based on her exam just weeks prior - the lenses werw ordered based on what HE prescribed! We were called back later that day by the front desk clerk and told the response they got from the doc was to tell us that because she had previously had cataract surgery, it was that which was failing. YET - AT NO TIME during her initial appt was this converyed to her! It seemed like a CYA situation - not being able to see out of the prescibed lense, was blamed on my mother - as the patient?! She did nothing wrong to deserve this kind of failure in medical care! It seems highly predatory to charge someone for prescription lenses and yet the prescription itself, does NOT do what it's supposed to! If cataracts actually were an issue - we should have been told this AT HER INITIAL APPT and given options for correction of this DURING THE INITIAL DR. VISIT! I was shocked that an educated doctor would respond to anyone this way! I told them my next steps would be reporting the incident, because I couldn't tell if this was malpractice or malicious or a civil rights violation due to my mother being senior and disabled! The Dr called us the next day and left a msg to discuss, but after what was told to us by his staff - we had heard enough! We have yet to hear back from them on a re-exam or correction of her prescription lense, at all. My mother is using an old prescription lense for just one eye and the new lense in the other. We are unsure what kind of long term damage this may be causing her. I witnessed everything at both appts because i am her caregiver and am with her for every appt due to her hearing loss and need for assistance! She's on Medicaid so the lenses were fully covered, but she only got one replacement lense that actually worked - and they charged her for both!! unsure if this could be considered Medicaid fraud when the optometrist doesnt give the correct prescription and charges for two lenses when only one was actually received - but it's definitely negligent on their part, to give an exam and a new prescription that doesnt work! We are reporting all to the state licencing board, Dept of Health & Welfare and the Atty General's office, as well! Our next steps to retain legal assistance may need to wait until we can get a second option by a new Dr. She's deaf too - she needs to fully see again to help her live life - Its just not right to treat people this way and offer nothing more to help make it right! This is not on the staff - I believe in these cases, it's the optometrist and his negligence that should be investigated!

We love these people, everyone there is so kind and helpful. My wife and I both see Dr Melissa…read moreFowler and she Is the best, we thought we lost our coverage and we were going to pay out of pocket because we could not stand the thought of not have her take care of us. Thankfully we had a secondary plan the Covered us. The big upside for us is there new office is only 5 minutes from or house. if you are looking for eye care we highly recommend them.

My visit to Eyes on Meridian was nothing short of stellar! Dr. Livingston and her team are truly…read moreamazing at what they do. I came in for a new pair of glasses, and the team worked with me to ensure I found a pair of flattering frames faster than I could've imagined. I was so overwhelmed by all the options and had a bad experience with a previous pair I'd purchased elsewhere, so was a bit nervous about the process. The process was quick, frictionless, and the glasses they helped me choose look SO good on me! The level of care and attention showed was certainly exceptional, and I appreciated how everyone was professional and so skilled at what they do! 5+/5 Great experience overall!

The doctor and staff were courteous and professional. I had very thorough eye examination followed…read moreby an explanation of all the results. Afterwards I was assisted selecting a pair of glasses from the great selection available. No pressure at all from the techs pushing certain frames. Once the prescription was filled, I picked up the glasses, the tech fit them perfectly.

Amazing selection, awesome staff!! Everyone was so helpful!!…read moreGreat doctors, I would recommend this office!!

I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

Idaho Eyecare Center is THE best place to for eye care in the Boise area! They are kind, accurate,…read moreand Julie is hands- down THE best at her job!! While other places tried forever to get my new glasses to fit my face, Julie just looks at them, assesses the situation, and returns in snap with the best fit you could imagine!

I had an appointment for an annual eye exam, but was also recovering from a stye. I told the person…read moreon the phone this. When I saw the doctor he actually YELLED at me because I didn't know whether I was there for an annual checkup or a medical exam. He left the room, went and checked with his staff who apparently told him that they had told me to come in and they would figure out what type of visit it would be when I got there. He came back in and apologized but I could tell he was still angry. Totally inappropriate reaction! The office staff was absolutely wonderful, but I will never go there again.

It is now been a week since I originally called this business. I called to establish myself as a…read morenew patient and make sure they took my VSP insurance. They stated they would call me back. I called them again about four days after and again, they stated they would call me back. It has now been a week and all I can surmise is that my business is not wanted nor needed. Congratulations to this business if they are doing so well that they can ignore new patients with vision insurance. However, I would not want to be getting my eye care from a place that so easily dismisses people. They simply could have stated from the beginning that they are too busy for new patients. Thanks for treating me with total disregard.

Artisan appears to be divided into two separate parts as business; the opticial (eyeglasses) and…read morethe optometry services of the doctors which seem to be separate side-by-side buildings. Reading Yelp reviews sorted by date ("newest first"), I observe that in what seems like a pattern of 1 and 2 star reviews in the last 18 months or so, the dissatisfaction is with the optical side of the business not the optometry side. This review is for the optical side based on multiple visits looking for eyeglass frames. EYEGLASS FRAMES: Artisan is the only supplier in SW Idaho for certain top-shelf artisan frames such as Theo, Face a Face, Bevel, Anne et Valentin and Barton Perreira that can run from $375 to well over $500. Some of these brands make designs that are bold and high fashion forward and some make designs that are classic but timely (my zone) out of beautiful acetate and metals with hand crafted excellence. I am at a point in my life where I both appreciate the top quality of these lines and can afford to pay for them. But I won't be buying frames here due to service issues. And pricing policy where at least some frames were quoted at about 15% above full retail. We'll call these snafus that eroded my trust in this retailer. SNAFUS: Service seems somewhere between untrained (as in "I don't know" when asked where one brand was made and what was the warranty...I now know because I contacted the maker directly) or indifferent (as in "I'm not sure" when asked if a frame came in other colors...I now know the answer because I went to the web site and looked up the model) or dismissive (as when the distribution rep for one line was in town for trunk show and rep and staff were more engaged in talking about how tickets were scored for concert that night than helping customers). On one ocassion I did find a frame but it was in the wrong color for me and when I asked if they could order a color that seemed the right one I was told only if I paid a hefty deposit which was not refundable. (For a frame that was over $500 in price.) On another occasion for a different brand given on one pair of frames I inquired about the price Artisan quoted me was more than $50 above full retail price when I contacted the company direct to confirm. Tilt. My point with the companies who make these lines might be if they wonder why they aren't selling them in Boise, the second fastest growing city in the US, in the way they are in Portland, Seattle, Salt Lake or San Francisco they might look at how their only retailer displays, represents and prices them. Maybe they need to evaluate their distribution rep too. DISPLAY ISSUES: Looking for frames here is awkward given they have them only behind / inside glass cases...as if one were shopping in a jewelry store...and needing help to get to the merchandise one cannot browse and examine options on one's own. I've noted how some customers are left waiting for long periods in spite of multiple staff being in the room. Noting Jim C's 1 star review on his recent (December 2019) experience here and I can say I have observed customers being treated similarly to what he describes. PROCESS PUFFERY: What makes me chuckle, in the way of they must be kidding, is that on Artisan's web site they mention how a customer can come in for a free, personal style consultation to talk about the right frames for them. Isn't this what any good trained optician does when one goes in to shop in any eyeglass howroom? And more to chuckle - or groan about - is if one goes to Artisan's web site to look at click thrus to brand information there one will be bombarded with "Can I Help?" pop ups for attempts to make a sale via that channel. Go figure. There seems puffery at the bricks and mortar Artisan that would be comical were it not so frustrating to have them be the only authorized retailer for brands I like. ONWARD: I moved on to a bricks and mortar retailer elsewhere to buy two frames in brands carried here. It was less convenient for me but I received stellar service and was not charged above retail prices as I was quoted here. PARKING: Private lot. ADA parking at far end of the strip mall on both ends. ACCESSIBILITY: All on one floor. The counters for trying frames in the retail area appear to be all at standing height. (This is a "tilt" for ADA non-compliance in this new space and the equal access law is 30 years old.) The loo is accessible. ALTERNATIVES: Although one will not find the same top end lines in these other local shops, for top notch service alternatives for those looking for eye wear across price points and skilled optical staff in knowing product lines and assisting customers and quality lens making, I'd recommend Vision One in Eagle and Meridian and also Six One Six in Eagle. First class service.

Tried Eye Site for annual exam. Technician did normal screening, but said retinal screening would…read morebe extra. Said no thank you as my former optometrist always does it and there are no problems. When Dr. Nielson saw I had a floater she sent me back to the technician for a retinal screening. She also assumed I had eye mites because of a little crusty flake in my lashes. Wanted me to get a prescription that cost $623.00. No thanks, use Tea Tree oil preparation, $30.00. To top everything off, when I picked up glasses the left eye correction was so bad I could not focus on anything. Was told to wear them continuously starting the next day for a week. I did that and it helped somewhat, but could not read through lower correction. I did not go back to have the lenses checked as I did not have that much invested. Year-old glasses are just fine.

I went to Eye Site in Meridian to get an examination to take to DMV to renew my drivers license. I…read moream 81 years old and thought I might not pass using their equipment at the DMV. I saw Dr Renee Rowley and she gave me a complete exam. The doctor and staff were very thorough and gave me a prescription for new glasses. Dr Rowley filled out the paperwork for DMV and I passed to get my divers license paperwork that day. The cost for the exam was very reasonable and I highly recommend this company.

18 months ago went in for Eye Exam usually covered under VSP insurance. Was asked to pay $79 at the…read moretime and rest would be covered by my insurance. Specifically asked if the $79 would be all that would be needed out of pocket. Was assured no other costs to me as my Insurance was covering the rest. Received a bill 18 months later asking for 0ver $250 more. Went in to the Maple Grove office and ended up settling for $55 which was appreciated -- although should have been $0. Staff friendly and understandably not their fault.... That being said Just a word of caution to beware of billing practices not quite in line with actual verbal assurances. "In writing" as usual a good practice. (18 months to receive a bill also makes a person wonder... was told they had just recently started using a new system)

Dr mc Adam's very kind. Answered all my questions. Complete eye examine. A few sterile eye drop to…read moretry as well. Thank you Dr Mac Adam's and maple grove eye clinic.