I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took them. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset read more

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly recommend West Ada Vision for providing our eye care services. read more

Our family has been patients at Ada Vision for 10 years. We've had many favorites over the years--Dr. Noble (retired), Dr. Huber (moved), and we all enjoyed our recent visits with Dr. Anderson. Carlin, who assists with glasses and purchases, is an absolute pleasure! She's so helpful and sweet! It can be overwhelming picking our frames but she makes it fun and easy! read more

Friendly and helpful staff, very nice to talk to and great to be around. Also very nice glasses

I already posted a review. I got the standard response that was posted for all negative reviews. Bottom line....after two adjustment of prescription, I have two pairs of glasses that don't work. I also have never received a pair of sunglasses, the third, that I paid for. As I said before, I am just a number to that corporation. And I sure miss Dr. Noble. read more

I have been a patient for 16 years. Dr. Noble and now Dr. Anderson. Always helpful and kind. Thank you for everything.

I show up and they cancelled my appointment because they had to "whittle down their schedule". They also got my phone number wrong when I gave it to them initially so they didn't call. What an absolute waste of my time. Not to mention the woman at the front desk has an attitude even from when I talked on the phone with her weeks ago. Get a better receptionist read more

Our family has been going to ADA Vision for over 30 years. Something has changed and it's painfully obvious we need to find another doctor. My recent visit was horrible- so bad that I left there and went directly to another vision care office just down the street. Total incompetence and lack of caring for customers. read more

My eyeglasses got twisted an bent in an accident. Ada Optical saw me as a walk-in while I waited, fixed the bent frames and didn't charge me anything. You cannot get better service than that. read more

We went to the wrong Ada vision office. The two women in the front were extremely snotty. Very unprofessional. We are not from this area and I explained how I made a mistake and asked if they could help us with information on the correct office. We were told no and we were treated terrible. If this is a reflection of how the office treats patients I feel sorry for anyone who goes there. read more

I have gone to Ada Vision Center for over 15 years. Things started to change when Dr Simonson left and then Dr Noble retired. The staff is entirely new and I have not seen the same doctor for 2-3 years now. I was not impressed with the front desk staff and I was not overly impressed by my exam. Now that I have more needs due to changing vision I will be looking elsewhere. read more

These guys are fantastic! I have never needed eyeglasses before, so I did not really know what I was in for. Ada vision made it a smooth and pleasant process. After having an eye exam, we determined that some glasses would benefit me. The doc determined what prescription was right for me and then sent me in the lobby to look through their glasses. I found a pair I love, but my only regret is that I did not spend more time looking. When I came in to pick them up, I found a pair on a wall I didn't look at that I liked more. Sigh. You live and learn. The prescription felt a bit off and wasn't sitting well with my left eye. I tried out my glasses for a week or so and couldn't shake it, so I requested a prescription check (these sort of appointments are free). After going back in, we were able to figure out what was off and get it corrected. About two-ish weeks ago, I picked up my glasses and they are exactly what my eyes need! Overall, friendly staff, great doctors, awesome eye glasses selection, and excellent customer service! Highly recommend. read more

Terrible experience. The 5 gals working at the front desk all gave me different information, and at one point went into an office to discuss my situation - and I heard them talking very negatively about me as I was standing just outside the door. Then, I asked to speak to the office manager, Hailey. When she came out of her office she was quite annoyed, and as I explained what had happened, she told me that I sounded like I walk talking in circles. However, she was right and that was exactly the point.....I had been run around in circles by the conflicting information from the front desk. Unfortunately, she did not see the irony in what she said. They also charged me $100 more for my exam than they quoted on the phone. And, their selection of frames is very limited. There are far better places in town. read more

Professional service, friendly staff, and efficient use of time. I was impressed with the direct and thoughtful answers from the optometrist and with his recommendations. He didn't try to sugar coat or exaggerate any of his comments. Very nice interaction. Easy office to find on State Street, spacious and comfortable, and low key environment. Overall a good choice for vision care. read more

The staff went out of their way to help me with my glasses.. I recommend them 1oo%close to home...even better.. read more

Shabby service. Sold me a faulty pair of glasses and wouldn't stand by the product. Save your money and go some place else.

You might think it odd to get excited about your visit to the eye doctor- but if you have relied on corrected vision for 40 years, and are picky about your selection of glasses & sunglasses- you will understand why I recommend Ada Vision Center and Dr. Amber L. Simonson! The entire staff is welcoming, friendly and dedicated to taking very good care of you. From making adjustments to ALL my eyeglasses so they fit just right, (and even taking time to really fit my sunglasses, too!) to helping select the best looking sunglasses from their large selection of competitively priced quality brands, (think Oakley, Ray-Ban, Maui Jim, etc!) the personal one-on-one attention is excellent. Dr. Simonson takes her time to really conduct a thorough exam and ensure all your (many) questions are answered, resulting in a prescription tailored to you and making sure that your vision needs are truly met. The office staff is excellent at explaining your billing and how/what your insurance will cover - and the opticians are top notch, taking all the time necessary to ensure a quality fit resulting in eyeglasses and sunglasses that look as good as they fit!!! read more

I've been a patient of Dr Todd Noble for over a decade. I appreciate the friendly, warm reception desk, getting the initial testing with Michele who is both capable and informative, then always promptly see Dr Noble. He remembers my particulars from previous visits, is very informative, answers all my questions, and exudes calm and competence. Dr Noble explains the options for prescription glasses but has never pushed me to purchase eyewear in their office. I really appreciate that professionalism. I highly recommend Ada Vision Center. read more

Thank you Dr. Simonson and all the wonderful folks at Ada Vision for making sure our daughter receives a great supply of contacts in such a short notice! We are very grateful read more

I has the worst experience at Ada vision center. I had gone to Ada vision at the end of December 2020. The Dr. We saw said that she was giving me an exam for reading and distance glasses and for myy contact Lenses She asked if I need contacts at that tme I said no, because I had just bought a 6 month supply back in August. I asked the Dr. When I need them, will the RX. for my contact be available? she said yes. When I called to order my contact lenses Ada Vision they said I had to come back in for another eye exam for the contact lenses. I told the people at the front desk the Dr. Mandy Moor had stated she gave an exam for everything. They no. I asked for an apt. They They had ok one for Tue. 11th at 1:20. I went to my apt. They said my apt. Was for the 18th. I explained that I may be starting my new job on the 17th so I can't keep that apt. I asked if they are open on Saturday they said no. I then want how I am supposed to get an exam.? She said tell them that you need to go to the Dr. I told her how can you ask to leave early the day after you start your new job?? She said you ask. I told her I can't do that, it's right. They changed for a comprehensive exam $739.00 just for reading glasses. And now they want to charge that much again for a contact lenses RX. What a Rip off. I called my Dr in L. A. and told them that I was willing to make the 12 hour Drive to get my exam and order my contact lenses. Dr. Samet office said knowing that I have moved to Boise Id. They will have a 1 year supply shipped directly to my house no need to make the drive. NOW THAT is customer service. read more

This was my first time visiting Ada Vision Center and I was very pleased with my experience. Amber Simonson was my optometrist and she was very nice and thorough. I felt she demonstrated excellent communication skills and took plenty of time to explain the tests and answer any questions I had. The optician did a great job also and was very friendly. They had a great selection of both glasses and sun glasses. I felt a little overwhelmed with all the choices, but they quickly pointed out several frame selections that complimented my face shape and size. I was also surprised to learn that the optometrists are available 24/7 for eye trauma and emergencies...this is great to know and an excellent service to offer. Hope I never need it but comforting to know its there! read more

From the time I made my appointment to the time I walked out the door - I was very pleased with the high level of service I received from everyone at Ada Vision. I will definitely be a returning customer and will recommend to all my friends. Its very refreshing to receive such great customer service in a Doctors office. read more

Never had a disappointing visit. Always friendly. I've had two annual exams and purchased two frames here. Unless insurance changes, I plan on staying with this team. Oh, you also get a fancy piece of chocolate with each glasses purchase. It's the little things. read more

Our entire family has been seeing Dr. Todd Noble & his staff for at least 3 years & have had consistently great service & attention. On the rare occasion they have had us wait, they kept us informed (& were very apologetic), but we rarely have had much of a wait time with appointments. They also have been very helpful & friendly when we've needed occasional eyeglass adjustments as a "walk-in." When my daughter got her first pair of contacts earlier this year, they were EXTREMELY patient with her during her training & even after being there *two hours,* they were very supportive in giving her the help & encouragement she needed to "get it." Really appreciate the email (or text upon request) reminders & always-courteous staff. They also don't try to push their glass frames in their own office if we didn't find a frame to purchase onsite. Dr. Noble is also great with kids (& adults), very personable. Location is great for those in the downtown/N. End area, although more parking would be nice. read more

I was seen by Amber L. Simonson, OD, but before the appointment even began I was already impressed by how friendly, professional, kind, and warm the staff was. Especially the gal who ran me through all of the machines to measure this and that. I typically don't overly enjoy visiting the eye doctor on behalf of my poor vision, but everyone I encountered made me feel comfortable and confident in their knowledge and specialty in what they were doing. Dr. Simonson was also fantastic and practical and helped educate me about a variety of things from my eyesight to my new prescription and even the fit of my glasses. She was informative and helpful without ever being pushy and she also helped me understand more about my glasses than anyone ever has. Highly recommend! read more

I really felt the Dr was thorough and explained her findings, and answered my questions clearly so I understood. Selection of frames is good, although there aren't a huge variety of styles. Selection of sunglasses is pretty low but they're expecting more in later in the spring. Had a problem with original lenses, they replaced no questions asked. read more

The Dr's & staff are amazing! Even when I have a tantrum & leave a bad review, they actually acknowledged their part & apologized. Even though it wasn't about the $, they gave me a discount on my lenses. Dr Noble rocks! read more

You're greeted warmly by the staff immediately upon entering the office, and the wait time is minimal. They were very thorough with respect to insurance billing and information, and we even laughed about the challenges of dissecting an explanation of benefits from the insurance company. Dr. Huber is awesome. She's the sweetest, little thing and is extremely knowledgeable and confident. She's very thorough, takes the time to explain everything, and just really makes you feel comfortable. I trust her with my eyeballs more than anyone and even waited out her maternity leave to make sure I was able to see her again for follow-up after having an emergency laser procedure to fix a hole in my retina. All in all, I would recommend (and have) Ada Vision Center to anyone who wants to keeps those peepers safe and functional, and have a pleasant time doing so. read more

I recently had my second visit to Dr. Huber at Ada Vision and I am just as impressed the second time as I was the first! The wait was very minimal, the staff were very helpful and friendly and Dr. Huber explained and showed me more about my eyes than any doctor has in the past! I'm impressed enough by my experience that my wife and son now have appointments as well and most likely will be switching too. Additionally the cost of my exam was quite a bit less than my previous eye doctor with the same insurance! It's not often that you find excellent care and have to pay less! read more

Terrible experience. Took in my broken glasses in May 2021. The frames were still under warranty. Never got the frames back. Endless excuses and at one point, a straight up lie - "they were delivered, but to the wrong address". No returned phone calls. The only response I got was to a bad review. I'm guessing they didn't want to appear unresponsive to the public or to potential customers. The suggestion at that time was "I could call anytime they are open", so I did - No Response! EVER!!! These glasses cost me over $300 and that was after my insurance paid their part. Today is the beginning of September, and still no glasses! Run don't walk somewhere, anywhere else!!! Buyer Beware!!! read more

Tony saved my day. He spent a lot of time putting new ear pieces on my now ten year old frames. I love the frames, and really appreciate the excellent service. Thank You! read more

Completely incompetent and unprofessional. I have been calling continuously for about 3 weeks trying to figure out various issues I've had with them regarding my prescription and have NEVER received a callback. I've left messages with the office admin., had reception leave my name and number with whomever this is, I even left an inquiry on their website, and have called multiple times a day trying to reach someone that knows how to do their job and can just get me my CORRECT prescription (i won't even go into how difficult that was). I am not the type of person to ever write a review and I completely understand mistakes, but this is no way to run your business if you want to keep clients that have been coming to you for 11 years!! Very sad and disappointed because I do love the optometrists there but this all could have been solved in a timely manner if ONE person could have returned my call. I will be going elsewhere in the future. Hoping this poor review will get a response, seeming that's one thing you can respond to. read more

The staff at Ada Vision Center are always amazing with my 5-year-old son, explaining all the machines, showing him how they work, letting him see the photos they take of my inner eyes, and being so kind and gentle when it was his turn. He looks forward to our annual eye exams! read more

My children and I couldn't ask for a better experience. Dr Huber and staff are wonderful. read more

Very good experience, staff was friendly. Dr. Gray was super nice, took his time, explained things. Would definitely recommend and will visit them again. read more

Wonderful experience. Not only was the Dr great but all the supporting staff were as well. I felt comfortable and was treated like family. My appointment was right on time with no waiting. When picking out glasses Nicole helped me out and was very knowledgeable to keep me in my price range and what would work the best for my eyes. I will be back in 1 year. read more

Dr Todd Noble and staff extremely professional and courteous. I come here annually and the service is always on point. Highly recommend if you are seeking a reputable vision support system. read more

Went for my annual eye exam. Same old routine as any other optometrist. Waited for over 20 mins in the exam room waiting on the doctor which was annoying but other than that no complaints. Customer service was friendly. My insurance covered the exam. I did not buy new glasses there because the prices were quite high. Overall if you need an eye exam this place is fine. read more

I had my first exam with Dr. Noble last week and overall it was a good experience. I had a really rough time getting an appointment scheduled due to issues with their online appointment request system but after several failed attempts, the staff recognized the issue and Dr. Noble even emailed me personally to apologize. He ended up agreeing to see me on a day that he typically doesn't see patients just to make it right. That went a long way in my book to show that they do care about their patients. The office is very nice, a modern and clean facility with lots of light and activity. Brad, the optician performing my pretesting, was very friendly and quick with the testing also. The exam was thorough and went very well and I was happy with the service. I will be returning to Dr. Noble for future exams. read more

Ada Vision Center provided excellent service for my eye exam and consolation for glasses. I felt very welcomed by the staff. All were very professional. My eye exam began promptly and there was no wait to see the eye doctor. The process was very through and I am glad I found Ada Vision Center. read more