From entering the building to service, everyone was amazing. Great help. Happy with the glasses, the prescription was perfect.

On January 23, 2025, I visited Tree City Eyecare in Boise, Idaho, for an eye exam with Dr. Jeremy Ball. Since I do not have vision insurance, I paid for the visit out of pocket. During the exam, Dr. Ball informed me that my prescription had changed, with my left eye's measurement shifting from -2.50 to -7.50. He also did not compare my old prescription to my new one so I could compare the 2. After returning home to Tennessee, I took my prescription to Sam's Club in Bristol, Virginia, to have my glasses filled. I ordered a regular pair of glasses and a pair of sunglasses, totaling nearly $600, and let's not forget about the 1.5-hour drive each way from my home. When I picked up my glasses, I tried them on as usual. While I could see well for reading, my distance vision felt hazy, as if I were looking through a cloud. The staff suggested I wear my old glasses for the night and give my eyes a chance to adjust. I followed this advice, but the next morning, I still experienced cloudiness with the new glasses. After wearing them all day in an attempt to acclimate, I covered each lens to check for clarity. I found that my left eye was significantly blurry, indicating that the issue was with my new prescription glasses. Consequently, I scheduled another eye exam in my local area, which I also had to pay for out of pocket. The new doctor conducted a thorough examination and concluded that my prescription had not changed at all. This meant I would need to make another three-hour round trip back to Bristol, Virginia, to have a correct prescription filled. Additionally, I realized I would not have needed to order new sunglasses, as I already owned two pairs that were suitable based on my existing prescription. On the other hand, I do require new regular glasses, as my current pair is scratched and approximately five or six years old. After my recent eye exam, I contacted Kelly, the manager at Tree City Eyecare, to explain the situation regarding my prescription. She informed me that she couldn't assist me immediately but promised to consult with the owner, Dr. Jaimen Dixson, and get back to me the following day. When Kelly called the next day, she relayed that the owner would not take any action. I expressed that I was not seeking a full refund; I only requested reimbursement for my second eye exam. I explained that I had incurred over $800 in costs when it should have only been around $430, not to mention the inconvenience and travel expenses involved. Kelly suggested I return to Idaho for a re-examination, but I declined. I offered to show her my receipt and the new prescription as proof that I had been misdiagnosed and that it was unreasonable for them not to cover my new eye exam. I emphasized that this situation reflects poorly on their business practices, as I am a business owner myself. read more

I have been wearing glasses and contacts for 44 years and I can honestly say that this is the best eye care and doctors I have been too. They are very, very thorough and made sure that I was in the exact right prescription that is perfect for me. If you are looking for perfection or 20/20, this is the place!! read more

Staff was friendly and Dr. Dixon went above and beyond. He spent a lot of time with me exploring all my options and answering my questions. Highly recommend! read more

I have no idea who does their bookkeeping or how it is done. But for the last three years there has always been a late billing, usually an incidental amount for which I got a bill three months later. Today I got another late billing (a December statement for my appointment in September) for $90. That $90 was paid in October with my credit card using their online payment option, but no credit is showing on the statement I got. read more

As a new patient my total bill was 548.00. 149 out of pocket and 399.00 billed to insurance. Way overpriced. Finding new optometrist.

This place is amazing! They have amazing customer service. I have incredibly dry eyes, and not only did Dr. Lee give me samples to try and offer me tips and tricks to remedy this issue, but he even watched my eyes blink under his machine and discovered that my eyelids just 'barely' don't close all the way, which results in my extra dry eyes. I have called in to order more contacts and if they're on back order, they give me a sample pack to tide me over until my real ones get in. They go above and beyond for their customers and I can't recommend them enough. I feel so spoiled with them and will not go anywhere else. OH and they have even offered to call my insurance company for me to figure out a billing mixup. and.... they have free candy (: read more

Have been wearing glasses for 20 years and have lived in the valley for 15 years. I have never been so impressed! Dr. Lee is so knowledgable, articulate and patient. I have never felt rushed with him or his staff. Very easy to schedule with. I have never had to schedule out more than a week and he is always very punctual for my appointments. read more

After changing employers and getting new insurance, I needed to find a new eye care location and decided upon reading the reviews to try the Optometric Center. I could not be more pleased with the care and service the staff provided, from the initial greeting to ensuring my glasses fit. The staff and doctor were both willing and able to answer all questions and what-ifs that I had and worked with me to understand all my insurance coverages. So happy to have found a great new eye doc!! read more

We have been going to Dr. Lee for many years and are constantly impressed with his knowledge and caring. We also chat pleasantries and never feel that he is rushing us. He keeps up with the latest equipment and takes the time to explain what he finds. He never hesitates to refer if he needs to (as with my cataracts). His staff is also knowledgable and friendly. I'd say he is one of the best. read more