I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

We love these people, everyone there is so kind and helpful. My wife and I both see Dr Melissa…read moreFowler and she Is the best, we thought we lost our coverage and we were going to pay out of pocket because we could not stand the thought of not have her take care of us. Thankfully we had a secondary plan the Covered us. The big upside for us is there new office is only 5 minutes from or house. if you are looking for eye care we highly recommend them.

My visit to Eyes on Meridian was nothing short of stellar! Dr. Livingston and her team are truly…read moreamazing at what they do. I came in for a new pair of glasses, and the team worked with me to ensure I found a pair of flattering frames faster than I could've imagined. I was so overwhelmed by all the options and had a bad experience with a previous pair I'd purchased elsewhere, so was a bit nervous about the process. The process was quick, frictionless, and the glasses they helped me choose look SO good on me! The level of care and attention showed was certainly exceptional, and I appreciated how everyone was professional and so skilled at what they do! 5+/5 Great experience overall!

18 months ago went in for Eye Exam usually covered under VSP insurance. Was asked to pay $79 at the…read moretime and rest would be covered by my insurance. Specifically asked if the $79 would be all that would be needed out of pocket. Was assured no other costs to me as my Insurance was covering the rest. Received a bill 18 months later asking for 0ver $250 more. Went in to the Maple Grove office and ended up settling for $55 which was appreciated -- although should have been $0. Staff friendly and understandably not their fault.... That being said Just a word of caution to beware of billing practices not quite in line with actual verbal assurances. "In writing" as usual a good practice. (18 months to receive a bill also makes a person wonder... was told they had just recently started using a new system)

Dr mc Adam's very kind. Answered all my questions. Complete eye examine. A few sterile eye drop to…read moretry as well. Thank you Dr Mac Adam's and maple grove eye clinic.

Idaho Eyecare Center is THE best place to for eye care in the Boise area! They are kind, accurate,…read moreand Julie is hands- down THE best at her job!! While other places tried forever to get my new glasses to fit my face, Julie just looks at them, assesses the situation, and returns in snap with the best fit you could imagine!

I had an appointment for an annual eye exam, but was also recovering from a stye. I told the person…read moreon the phone this. When I saw the doctor he actually YELLED at me because I didn't know whether I was there for an annual checkup or a medical exam. He left the room, went and checked with his staff who apparently told him that they had told me to come in and they would figure out what type of visit it would be when I got there. He came back in and apologized but I could tell he was still angry. Totally inappropriate reaction! The office staff was absolutely wonderful, but I will never go there again.

Amazing! Great group and doc was very knowledgeable and helpful. Great assortment of frames and…read moregood prices. Staff was very friendly and very knowledgeable about both eyes and what glasses I will need long term. Thankful for the recommendation!

I scheduled an appointment that was 2 months out, which was the first available time. I show up for…read morethe appointment, and they have no record of my appointment. I could have gone elsewhere in that 2 months. I guess I will now. One star is one too many.

I have been in glasses since 1979, so I've been around the block with several types of eye doctors,…read moresurgeons, billing practices, eye wear options and office staff at several different vision care centers. I'm confident in saying that Six One Six is by far, one of the best vision care facilities I have ever been to. I came here because they were one of the few places that took my horrible vision insurance from a previous job I had. I finally moved companies and now have exceptional coverage, yet found no reason to switch providers, regardless of the abundance of in-network and closer vision options to me. I have never experienced any issues regarding care, appointments, communication or billing in the 4 years I've been a customer. In fact, I've experienced exceptionally personalized, professional and authentic care from day one. I've had the absolute pleasure of being Dr Shelby Strick's patient from the get-go and am consistently comforted by her attention to detail, assurance and easy-to-understand explanation on everything I'm experiencing. Allie is usually the one that takes care of me with picking out eyewear, fittings and reviewing my bill. She is truly exceptional...with her patience, support to ensure you're getting what you need within budget (but still looking hot in your specs) and most of all, how approachable and friendly she is. I feel lucky to find such amazing people to take care of me.

Our first eye exams since moving to Idaho and they couldn't have gone any better. The staff is…read moresuper helpful and friendly. The doctor is very knowledgeable and has great chair side manner. And they were not pushy about where we decided to have our prescriptions filled.

I have gone to Dr. White for many years and absolutely love his patience. He is amazing,…read morepersonable, and really takes quality time with his patients, making sure all concerns are addressed and any conditions are thoroughly understood. He explains everything he is doing and answers any questions I have. I wanted to try contacts and he worked with me until we found a pair that would work. I was having trouble putting them in and he personally helped me. The only thing that made me sad is when they went to normal hours and quit doing their long day. Location is great, easy to get to and plenty of parking. Their reception area is large and comfortable and the bathroom is clean. They don't mind you looking at frames while you are waiting. I buy my glasses from them and they are not pushy and explain all the options and costs before you order them so you know what you will pay. They have a selection that is big enough, but not so big you have to take a day off of work to find a pair. They give their opinions when you ask about the different lens options and what they are for.

Dr. White is the best. Great staff and environment. Thank you Alex for helping me pick meta glassesread more

It is now been a week since I originally called this business. I called to establish myself as a…read morenew patient and make sure they took my VSP insurance. They stated they would call me back. I called them again about four days after and again, they stated they would call me back. It has now been a week and all I can surmise is that my business is not wanted nor needed. Congratulations to this business if they are doing so well that they can ignore new patients with vision insurance. However, I would not want to be getting my eye care from a place that so easily dismisses people. They simply could have stated from the beginning that they are too busy for new patients. Thanks for treating me with total disregard.

Artisan appears to be divided into two separate parts as business; the opticial (eyeglasses) and…read morethe optometry services of the doctors which seem to be separate side-by-side buildings. Reading Yelp reviews sorted by date ("newest first"), I observe that in what seems like a pattern of 1 and 2 star reviews in the last 18 months or so, the dissatisfaction is with the optical side of the business not the optometry side. This review is for the optical side based on multiple visits looking for eyeglass frames. EYEGLASS FRAMES: Artisan is the only supplier in SW Idaho for certain top-shelf artisan frames such as Theo, Face a Face, Bevel, Anne et Valentin and Barton Perreira that can run from $375 to well over $500. Some of these brands make designs that are bold and high fashion forward and some make designs that are classic but timely (my zone) out of beautiful acetate and metals with hand crafted excellence. I am at a point in my life where I both appreciate the top quality of these lines and can afford to pay for them. But I won't be buying frames here due to service issues. And pricing policy where at least some frames were quoted at about 15% above full retail. We'll call these snafus that eroded my trust in this retailer. SNAFUS: Service seems somewhere between untrained (as in "I don't know" when asked where one brand was made and what was the warranty...I now know because I contacted the maker directly) or indifferent (as in "I'm not sure" when asked if a frame came in other colors...I now know the answer because I went to the web site and looked up the model) or dismissive (as when the distribution rep for one line was in town for trunk show and rep and staff were more engaged in talking about how tickets were scored for concert that night than helping customers). On one ocassion I did find a frame but it was in the wrong color for me and when I asked if they could order a color that seemed the right one I was told only if I paid a hefty deposit which was not refundable. (For a frame that was over $500 in price.) On another occasion for a different brand given on one pair of frames I inquired about the price Artisan quoted me was more than $50 above full retail price when I contacted the company direct to confirm. Tilt. My point with the companies who make these lines might be if they wonder why they aren't selling them in Boise, the second fastest growing city in the US, in the way they are in Portland, Seattle, Salt Lake or San Francisco they might look at how their only retailer displays, represents and prices them. Maybe they need to evaluate their distribution rep too. DISPLAY ISSUES: Looking for frames here is awkward given they have them only behind / inside glass cases...as if one were shopping in a jewelry store...and needing help to get to the merchandise one cannot browse and examine options on one's own. I've noted how some customers are left waiting for long periods in spite of multiple staff being in the room. Noting Jim C's 1 star review on his recent (December 2019) experience here and I can say I have observed customers being treated similarly to what he describes. PROCESS PUFFERY: What makes me chuckle, in the way of they must be kidding, is that on Artisan's web site they mention how a customer can come in for a free, personal style consultation to talk about the right frames for them. Isn't this what any good trained optician does when one goes in to shop in any eyeglass howroom? And more to chuckle - or groan about - is if one goes to Artisan's web site to look at click thrus to brand information there one will be bombarded with "Can I Help?" pop ups for attempts to make a sale via that channel. Go figure. There seems puffery at the bricks and mortar Artisan that would be comical were it not so frustrating to have them be the only authorized retailer for brands I like. ONWARD: I moved on to a bricks and mortar retailer elsewhere to buy two frames in brands carried here. It was less convenient for me but I received stellar service and was not charged above retail prices as I was quoted here. PARKING: Private lot. ADA parking at far end of the strip mall on both ends. ACCESSIBILITY: All on one floor. The counters for trying frames in the retail area appear to be all at standing height. (This is a "tilt" for ADA non-compliance in this new space and the equal access law is 30 years old.) The loo is accessible. ALTERNATIVES: Although one will not find the same top end lines in these other local shops, for top notch service alternatives for those looking for eye wear across price points and skilled optical staff in knowing product lines and assisting customers and quality lens making, I'd recommend Vision One in Eagle and Meridian and also Six One Six in Eagle. First class service.