Our first eye exams since moving to Idaho and they couldn't have gone any better. The staff is…read moresuper helpful and friendly. The doctor is very knowledgeable and has great chair side manner. And they were not pushy about where we decided to have our prescriptions filled.

Horrible customer service. Canceled my appointment twice due to schedule conflicts. Unprofessional.read more

Today was my first visit in this clinic . Dr. Melissa Fowler was amazing , professional and easy…read moregoing . She took time to answers my questions and Suggestions . I will use them again .

Not impressed. Eyes on Meridian was highly raved about in my local facebook community. My husband…read moresigned up and referred me on the intake form. #1 They undercharged me at my visit, and called to ask for more money the week of Christmas. When I called back to ask about the breakdown of charges, the price changed again. It didn't seem like they knew what they were charging me for. But I paid it. Then they called AGAIN to ask for more money. I asked for a breakdown to be emailed to me. #2 My husband got a call and text that his glasses were ready, he took time off work to come pick them up and they said their system sent the messages in error. #3 Then when my husband called to ask about the referral credit not showing up, the front desk said Office Manager Kristi will call my husband. And then emailed saying she DID call and leave a voicemail. Which she did not. He called again and Kristi was condescending and said "it just doesn't make sense for us to do that for a nuclear family, what if you had 8 kids?" I said, "Well your flyer specifically states "Refer a friend or family member and receive a $20 credit on your account. Just tell the friend or family member to let us know you referred them!" We did just that on the intake." Kristi said she would honor a $20 referral credit but we would not be allowed to refer anyone else to them and she is going to reprint all of their flyers to exclude the nuclear family. LOL. I'm surprised how rude and abrasive she was. Your advertising is misleading and yeah you SHOULD fix it. I've literally referred my husband to every doctor I have and my dentist is awesome and gives $50 credits, no cap. Ha. No issues with the doctor or eye test parts of our visit, the eye tech guy was super sweet, but we won't be back. They have too many problems to deal with and we spent over $1,000 there after insurance. They can keep their $20 referral credit and they just lost me, my husband, and I was going to refer my mom who needs an exam and glasses.

Best eye exam ever! The staff was very helpful, very pleasant to work with…read more Dr. Heiner explained everything... AND MORE! I learned things that have never been explained to me by other eye Dr's. He explained a surgery I had around 50 years ago better than the Dr that did it. I was never pressured to buy eyeglasses there and they printed out a copy of both of my prescription's, no questions asked.

Don't waste your time or money at this place. Purchased a pair of glasses which came apart 5 times…read more They gave me a new pair and the arm fell off! Told me I had trues my insurance for another pair, they "couldn't" replace them. Lousy products and lousy service!!!

Certainly the best experience I've ever had at the eye doctor. Very high tech. Friendly staff. And…read morea huge assortment of prescription eye and sunglasses, all done in house.

The doctors are GREAT, the staff AWESOME but the quality of their product is a disaster. Purchased…read moretwo pair, high-end frames and the frames have been replaced 5 times because they have failed. I recommend buying your glasses someplace else. Eagle One thinks these failures are ok and they noted I will get new glasses in a few months but NOT FROM THEM. Brief history: I purchased these frames two critical reasons and a third. First the fit nice and snug. Due to my lenses glasses often slip down my noise, a significant issue for me. Purchased two pair on 10/22/2024 for $966.00 First pair picked up 11/3/2024, and second on 11/13/2024 I believe between 11/13/2024 and Feb 20, 2025 there were several visits regarding frames slipping. The first day I have notes of frame issue is Feb 20, 2025. I believe there were several visits from Feb 20 to July where I went in due to frame slipping down. I finally figured out why the glasses were slipping down my noise and I would have to push them up 3-5 times per hour was on July 17, 2025 when I compared the two frames, one had the rubber ear section and one had them missing. First frame replaced. On Aug 4, 2025 frame replaced again On Aug 13, 2025 another frame replace (waved $25 fee) On Sept 8 2025 both frames were replaced, and I meet with Eagle Vision One Management to bring up the issues. No options as it was outside the 30 or 90 day window. (waved the $25 fees) On Oct 22 Frame failure again, replaced with display model (offer to pay the 25 fee but waved) They would have allowed me to choose new frames if they had failed within 90 days. Quality products are not their game.

Decided to join the practice after they took excellent care of my husband . I went in for a eye…read moreexam , they did a great job . Dr heiner took plenty of time to explain what was going on with my eyes and what to possibly expect . Office was very nice and quiet and clean . Staff at the front desk was very helpful . Would highly recommend! Gave me much more detailed information than any of my previous ophthalmologist

We have been patients of Dr Heiner for several years now and have always walked out of the office…read morefeeling well taken care of. His office provides a very personal touch and it is clear he cares about his patients. With 3 daughters, our family's vision needs aren't easy to handle, however we appreciate the service and support we get from Adam's Eyecare.

Impeccable customer service and friendly staff. I read reviews online that she can do repairs and I…read morewas not disappointed when I brought my Chloe's in! something noteworthy: I had my 4, and 5 year old with me, which can be tricky in stores that have luxury items. They went above and beyond to make them feel comfortable and settled while I tried on frames.

I just wanted to get my glasses tightened and ended up with first class service. Thank you so much…read moreto the great service. You all were polite, professional and provided a small town feel. Nothing like the franchise optical shops.

I had excellent experience putting new prescriptions in my old (but beloved!) reading frames as…read morewell as my old (& good fitting!) distance glasses. Staff has all been great so far, though it was challenging to get the I ital referral to be received...but that seems to happen every busy place these days...)

I can't recommend this place highly enough. They have taken great care of me. Always help, reply…read morequickly, expert care.

You really find out how good a company is when there is a problem…read more We had some complications with an order on my wife's contacts. Seth was amazing at problem solving. We were leaving the next day and he managed to get us some samples for the trip and to fix the order. We will be loyal customers for sure.

I highly discourage this office! Our experience has completely eroded our confidence in their…read morecompetence, accountability, and respect for patients' time and needs. We would not trust them going forward and strongly caution others to think twice before choosing this practice. During a routine annual eye exam, a technician took my husband glasses to inspect them while initial scans were being completed. The glasses were returned to us in the exam room with deep symmetrical scratches down the center of both lenses, damage that was not present when we arrived. We immediately pointed this out to both the technician and the doctor. At checkout, we asked a simple question: What is my husband supposed to do until we can come back to pick out and order news ones in the meantime? Initially, the office denied responsibility, but after the office manager spoke with the technician they did concede that the damage had occurred while the glasses were in their care. We were assured they wanted to make this right and the lenses would be replaced and that the process would take about a week. Which we appreciated.... However, that was almost a month ago now. Since then, we have followed every instruction given to us, shown up for each appointment they told us to, and waited, often more than an hour per visit, even with scheduled appointments! After the first delay, we were told the lenses had finally arrived but that we still needed to schedule an appointment to have them installed. When we came in for that appointment, we learned they had ordered the wrong lenses entirely, single-vision reading lenses instead of a direct replacement of his progressive lenses, making them unsafe and unusable for driving. They acknowledged their mistake and ordered another set. At yet another scheduled appointment, we were told that the lenses once again could not be installed because their "cutting machine made an error" and the lenses don't fit his frames. We were then told, yet again, to wait until next week. Currently my husband still does not have the glasses he needs and is left to use the ones this office damaged. This was not a cosmetic issue or a minor inconvenience, these are medically necessary glasses that affect his ability to function safely and work comfortably day to day. We don't want them to give us some new fancy frames or make improvements on the old lenses, we have just asked for the simplest and quickest way to repair the ones that were damaged. Had we known what we do now, we would have simply ordered new glasses originally or taken the more updated RX to another provider and ordered them then. At every step, their mistakes have resulted in our time, energy, and patience being drained. We have been understanding. We have been cooperative. We have jumped through every hoop asked of us. A almost a month later, we are no closer to a resolution, and being told to just wait again feels highly unacceptable. We are extremely disappointed and expected better from Dr. Bjorn and his staff.

They could not find my VSP insurance and I ended up having to pay for the eye exam out of pocket…read more After multiple hours wasted with phone calls with VSP provider, they eventually reimbursed me for the exam. Their "system" still can't find me. The Dr seems fine. Front desk staff ok. The gal told me to come in for another appointment in order to get a "trial" contact lens. Never have had to do that elsewhere in my 30 years of wearing contacts. Just don't waste your time here.

We came here for an eye exam for my daughter. Everyone was very friendly, and they were very…read morethorough on the exam. The prescription didn't change much, so the doctor said we could just wait til next time to get new glasses if wanted to. Usually when I go to the eye doctor, they are trying to upsell me on everything, from exam options to frames! It was refreshing to have a doctor spend extra time with us on things eye exercises she can do at home, what to not order next time, and if certain options would even be worth the money. So happy to have found a great doctor for our family!

I was told I have a year free exam after I bought 2 glasses and got insurance on one pair. Called…read moreto get a follow up and was told I had to pay for a whole new exam and couldn't get new glasses even though I paid for the insurance "lost or stolen" then was told I had to trade in my second pair to get those ones back. I don't recommend this place. And the manager is the worst at her job and actually caring about her costumers.

Best eye doc I've been to in a very long time. No pushy sales or unneeded changes/tests pushed on…read moreme. Price matched my contacts and made sure I got a great deal. Very personable and genuine eye doc. Front staff also nice and normal. Will be back!