You really find out how good a company is when there is a problem…read more We had some complications with an order on my wife's contacts. Seth was amazing at problem solving. We were leaving the next day and he managed to get us some samples for the trip and to fix the order. We will be loyal customers for sure.

I highly discourage this office! Our experience has completely eroded our confidence in their…read morecompetence, accountability, and respect for patients' time and needs. We would not trust them going forward and strongly caution others to think twice before choosing this practice. During a routine annual eye exam, a technician took my husband glasses to inspect them while initial scans were being completed. The glasses were returned to us in the exam room with deep symmetrical scratches down the center of both lenses, damage that was not present when we arrived. We immediately pointed this out to both the technician and the doctor. At checkout, we asked a simple question: What is my husband supposed to do until we can come back to pick out and order news ones in the meantime? Initially, the office denied responsibility, but after the office manager spoke with the technician they did concede that the damage had occurred while the glasses were in their care. We were assured they wanted to make this right and the lenses would be replaced and that the process would take about a week. Which we appreciated.... However, that was almost a month ago now. Since then, we have followed every instruction given to us, shown up for each appointment they told us to, and waited, often more than an hour per visit, even with scheduled appointments! After the first delay, we were told the lenses had finally arrived but that we still needed to schedule an appointment to have them installed. When we came in for that appointment, we learned they had ordered the wrong lenses entirely, single-vision reading lenses instead of a direct replacement of his progressive lenses, making them unsafe and unusable for driving. They acknowledged their mistake and ordered another set. At yet another scheduled appointment, we were told that the lenses once again could not be installed because their "cutting machine made an error" and the lenses don't fit his frames. We were then told, yet again, to wait until next week. Currently my husband still does not have the glasses he needs and is left to use the ones this office damaged. This was not a cosmetic issue or a minor inconvenience, these are medically necessary glasses that affect his ability to function safely and work comfortably day to day. We don't want them to give us some new fancy frames or make improvements on the old lenses, we have just asked for the simplest and quickest way to repair the ones that were damaged. Had we known what we do now, we would have simply ordered new glasses originally or taken the more updated RX to another provider and ordered them then. At every step, their mistakes have resulted in our time, energy, and patience being drained. We have been understanding. We have been cooperative. We have jumped through every hoop asked of us. A almost a month later, we are no closer to a resolution, and being told to just wait again feels highly unacceptable. We are extremely disappointed and expected better from Dr. Bjorn and his staff.

My husband and I have been happy customers of the Optical side of Eagle Vision One when buying…read moremultiple eyeglasses here across four-ish years for regular use and sunglasses as well has having existing frames re-purposed by them with new lenses - as in turning a fav frame from an older pair of single vision glasses into "hard to do" reader prescription for me. Every experience has been top notch from the skilled staff assistance from selection through fit and finish. Yesterday was my first experience with Optometry care. My appointment with Dr. Warner was similarly excellent for the interaction with staff and the exam and time he spent talking with me about my eye issues related to my medical diagnosis and recommendations. (I have had MS since age 20 and it carries with it vision complications.) Given our great experiences, I'm surprised by an under 4-star Yelp average. But if you take the time to read behind Yelp's filter, you'll find a plethora of positive reviews which if posted with the others here would raise that total way up. OPTICAL - SERVICE: They do both contact lenses and eyeglasses and hit the rare sweet spot of being a large provider to offer a lot of options in frames but also with a "every customer counts" focus from well trained staff who know the product lines and also have the skills to help select frames that best fit your face, lifestyle, age and budget. We appreciate the "we're glad you're here" customer care from everyone we've worked with in optical staff. Their good work has earned our trust. To illustrate how patient they are with everyone, I share that one woman, who was in the store was in tears over recent loss of a loved one and strained finances as a result. The Vision One person assisting her was kind to acknowledge this woman's loss and bent over backwards taking a lot of time to work through frame options that would fit her limited budget. Buying eyeglass frames is 'big investment' for both my husband and me given the lens quality we choose and his need for progressives. The selection process can be more difficult for me given I wear a smaller frame size that is less often made and if made harder to find stocked in display rooms. I appreciate that Eagle Vision One carries some brands that make a few of the smaller sizes and are willing to order frames in the right size for me to try. Frames that don't work go to their inventory on the sales floor. Very nice. (Not all Optical providers will do this.) It takes all the risk out of it for the customer - and builds customer loyalty. I also offer a note of appreciation that the young optical staff here understands that we who are umm...more well seasoned...wearers of spectacles still care about style. That isn't always so for other optical providers. Good on 'em at Eagle Vision One for being willing to focus on style too for all ages. OPTICAL - FRAME BRANDS: They carry a broad selection in options from higher end lines like Coach, Kate Spade, Gucci, Prada, Jimmy Choo (yep, the high heels guru puts his name on glasses too), Silhouette, Hugo Boss, Carerra, Ray Ban...and so on. They also carry more mid range for price including brands like Flexon, Nike, Juicy Couture and Nine West. Many or most of these are all different lines out of big conglomerate eye frame entities like Safilo or Luxotica. They do not carry 0artisan frame lines like Bevel, SALT, State, Face a Face and Barton Perreira. Lines we like. We are so happy with the quality of service and finished product from Eagle Vision One that the only reason we ever visit another optical store is to look at artisan brands we like but not carried here. For some we would still bring the frames here for the lens work to be done given the top quality of their lens maker. I am now at a place in life where I appreciate the materials and workmanship in these brands and can afford to pay for them too. If I could change one thing at Vision One it would be for them to be able to add a couple of these artisan brands to their line up. PARKING: Easy in private lot. ACCESSIBILITY: Accessible parking in lot, the store is level in and all on one floor and seating for eyeglass review and order is at standard height. Loo is accessible. So are eye exam rooms. SPECIAL OFFER: Whether from time to time or always, it seems they have an offer where if the same customer orders two eyeglasses at the same time there is a discount (30%?) on the second pair. MERIDIAN LOCATION: A Meridian location opened Sept. 2019. It is not yet on Yelp.

The doctors are GREAT, the staff AWESOME but the quality of their product is a disaster. Purchased…read moretwo pair, high-end frames and the frames have been replaced 5 times because they have failed. I recommend buying your glasses someplace else. Eagle One thinks these failures are ok and they noted I will get new glasses in a few months but NOT FROM THEM. Brief history: I purchased these frames two critical reasons and a third. First the fit nice and snug. Due to my lenses glasses often slip down my noise, a significant issue for me. Purchased two pair on 10/22/2024 for $966.00 First pair picked up 11/3/2024, and second on 11/13/2024 I believe between 11/13/2024 and Feb 20, 2025 there were several visits regarding frames slipping. The first day I have notes of frame issue is Feb 20, 2025. I believe there were several visits from Feb 20 to July where I went in due to frame slipping down. I finally figured out why the glasses were slipping down my noise and I would have to push them up 3-5 times per hour was on July 17, 2025 when I compared the two frames, one had the rubber ear section and one had them missing. First frame replaced. On Aug 4, 2025 frame replaced again On Aug 13, 2025 another frame replace (waved $25 fee) On Sept 8 2025 both frames were replaced, and I meet with Eagle Vision One Management to bring up the issues. No options as it was outside the 30 or 90 day window. (waved the $25 fees) On Oct 22 Frame failure again, replaced with display model (offer to pay the 25 fee but waved) They would have allowed me to choose new frames if they had failed within 90 days. Quality products are not their game.

Vision One is hands down one of the best optical offices in town. Dr. Fronk, has and will always…read morehave my husband's eyes best interest at heart. My husband started seeing Dr. Fronk 20+ years ago. He takes such good care of his patients, he takes good care of my husband! He doesn't rush our appointment. I trust and respect Dr. Fronk! I highly recommend him as your potential optometrist!

I have been Tremendously impressed with the folks at Vision One. I recently started seeing Dr…read more Fronk after getting frustrated with how many doctors came and went from the office I was going to previously and after having a very difficult time getting my new lens order properly filled for my glasses there. Dr. Fronk came highly recommended and provided a thorough exam and was a very personable professional. I continued to be impressed as I moved on to picking out new glasses frames. The selection was great and the staff was very helpful, James in particular. I've now worked with James to pick out both glasses and sunglasses and he has been so tremendously helpful in helping me identify the glasses that fit me best. He has also patiently adjusted every pair so they fit just right. I can't recommend Vision One enough!!

I have been in glasses since 1979, so I've been around the block with several types of eye doctors,…read moresurgeons, billing practices, eye wear options and office staff at several different vision care centers. I'm confident in saying that Six One Six is by far, one of the best vision care facilities I have ever been to. I came here because they were one of the few places that took my horrible vision insurance from a previous job I had. I finally moved companies and now have exceptional coverage, yet found no reason to switch providers, regardless of the abundance of in-network and closer vision options to me. I have never experienced any issues regarding care, appointments, communication or billing in the 4 years I've been a customer. In fact, I've experienced exceptionally personalized, professional and authentic care from day one. I've had the absolute pleasure of being Dr Shelby Strick's patient from the get-go and am consistently comforted by her attention to detail, assurance and easy-to-understand explanation on everything I'm experiencing. Allie is usually the one that takes care of me with picking out eyewear, fittings and reviewing my bill. She is truly exceptional...with her patience, support to ensure you're getting what you need within budget (but still looking hot in your specs) and most of all, how approachable and friendly she is. I feel lucky to find such amazing people to take care of me.

Our first eye exams since moving to Idaho and they couldn't have gone any better. The staff is…read moresuper helpful and friendly. The doctor is very knowledgeable and has great chair side manner. And they were not pushy about where we decided to have our prescriptions filled.

They have won me over after 20years of going to Eyemart. My script is extreme enough eyemart would…read morehave had to send them out anyway for a minimum of 1 week so I figured I'd try these guys for more then just the eye exam this time, took these guys 10 days and between the customer service and the variety of glasses, which I never knew I needed an extra wide and after receiving them they fit better then any pair I've ever had from there competitor. I'm hard to get to change my ways and americas best just won over a customer for the next 20 years. I did not catch her name but the same employee helped me pick them out as the one who delivered them to me and she was excellent! I couldn't ask for a better experience!

Great customer service!! The interaction between employee and customer was well received.read more

The doctor and staff were courteous and professional. I had very thorough eye examination followed…read moreby an explanation of all the results. Afterwards I was assisted selecting a pair of glasses from the great selection available. No pressure at all from the techs pushing certain frames. Once the prescription was filled, I picked up the glasses, the tech fit them perfectly.

Amazing selection, awesome staff!! Everyone was so helpful!!…read moreGreat doctors, I would recommend this office!!

Had an emergency, 2 hours from my "home" Costco. Need 1 contact to ensure I was driving safe…read more Because I was not a patient in that Costco, they couldn't get me one sample. Well..... no kidding if I didn't absolutely need help I wouldn't have come in to ask. I will be switching my prescription out of my "home" Costco! Costco is famous for samples LOL.... here I am squinting for 2 hours praying I don't get in an accident. Do better Costco Meridian Optical!

You do not need a Costco membership to be seen by the optometrist. You will need a membership to…read morepurchase glasses in the optical department. Dr. Nicole Thomas O.D. is fantastic. The entire office was great. Pleasant greeting upon entering the eye center. The entire process: paperwork, exam, and consultation was quick and pleasant.

I took in RayBan frames to have the lenses replaced and they lost them or one of the employees took…read morethem. Hailey tried to tell me these cheap frames I got back were the same ones I took in. Not true. They don't even fit my head (too small). Brand new. My frames were worn as they were my favorite sunglasses. I am furious. Hailey tells me they should have collected the money up front but for whatever reason they only collected fees for one pair of glasses when I brought them in. The first frames came back in about 4 weeks and when I asked about the sunglasses I was told it would be another 2 weeks. When I went in to pick them up, I had to remind her I needed to pay or she wouldn't even have collected the money. This is all very suspicious. I think they lost them or decided to take them for themselves. I am furious Hailey would even try to pass the cheap frames off that I received back. Very upset

Dr Anderson has always been extremely helpful, and solution focused when I've come in. I highly…read morerecommend West Ada Vision for providing our eye care services.

Idaho Eyecare Center is THE best place to for eye care in the Boise area! They are kind, accurate,…read moreand Julie is hands- down THE best at her job!! While other places tried forever to get my new glasses to fit my face, Julie just looks at them, assesses the situation, and returns in snap with the best fit you could imagine!

I had an appointment for an annual eye exam, but was also recovering from a stye. I told the person…read moreon the phone this. When I saw the doctor he actually YELLED at me because I didn't know whether I was there for an annual checkup or a medical exam. He left the room, went and checked with his staff who apparently told him that they had told me to come in and they would figure out what type of visit it would be when I got there. He came back in and apologized but I could tell he was still angry. Totally inappropriate reaction! The office staff was absolutely wonderful, but I will never go there again.

I went to Hollingshead Eye Center for my cataract surgeries on each eye, as well as pre-op and…read morefollow ups. The experience was exceptional at each visit. All the staff, nurses and Dr. was very nice and explained everything in detail. I was comfortable throughout the whole experience. I had implants, too, so I can see without glasses, except for 2.0 readers. Thank you foe the great care!

I love Hollingshead Center. They were so friendly and knowledgeable. My husbands cataract surgery…read morewent flawlessly and now he has 20/20 Vision . Wooohoooo for Hollingshead !!!